Currently we are dealing with [redacted] who is [redacted] girlfiend[redacted] did pay for his roofHe wants his siding done also, but insurance only paid for sides of his home [redacted] also wants upgrades to his jobWe just quoted his girlfriend [redacted] , who is dealing with us on this issue this week concerning all the monies that will be required for upgrades.Currently this Friday, [redacted] had set a pm appointment for us to review the job and detailsNot sure why there is a complaint.The sides that arent paid for exceed the cost of insurance overflow and the upgrades also are more money the client asked us to quote for him.Thank you,Matt P***
[redacted] ***'s insurance claim was denied when we first meet himHe didn't have money from a claim to do the roof repairs or guttersOne of the main reasons it took so long is due to this reasonthe insurance company had already determined with their representative that there was not enough hail damageWe saw things differently and advised [redacted] that we would have to put together a full estimate, turn it in for [redacted] to review and only then would someone take a 2nd look at his home.We were successful in our attempts to show the carrier the damage we saw when inspecting the propertyTo date, the roof was completed in a timely fashion from when the first check was receivedWe still have a balance on the roof bill due from our homeowner of over $4k+.In addition, the gutter color that was turned in was originally AlmondThen it was changed to whiteThen back to AlmondWe respect the changes and have no problem with themWe have changed the order each time.To date, the customer has been dealing with one of our salesmenAs of two weeks ago, [redacted] contacted me personally about production and texted me a few timesDue to our scheduling, we have arranged [redacted] ***'s gutters to be put on this coming week[redacted] has had constant updates from our sales rep in addition.There will still be an outstanding balance on [redacted] ***'s account from the prior roof work done in addition to the new work of the guttersWe trust [redacted] will take care of this balance as soon as the work is complete
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: I am rejecting this response because:Contractor has NOT replaced the Skylights as agreed to with the proper modelHe has NOT installed the missing lightning rod.Contractor was out on Thursday, 10/22/and his contractor did install the ridge vents properly, that was the only thing he did.Contractor was paid by the insurance company for the Copulas, the models for the garage copula is: "The Dalton", Cedar with a Copper Top, #230DC, 30" square by 60" highThe Weather Vane on top of the Copula is: Arrow, #611SP in the "polished copper finish"The Copula for the lawn shed is: model 821V-M, 21" x 23" with red metal topSupplier for the Copulas: Backyard and Beyond Regards, Bruce Larison
Currently we are dealing with [redacted] who is [redacted] girlfiend[redacted] did pay for his roofHe wants his siding done also, but insurance only paid for sides of his home [redacted] also wants upgrades to his jobWe just quoted his girlfriend [redacted] , who is dealing with us on this issue this week concerning all the monies that will be required for upgrades.Currently this Friday, [redacted] had set a pm appointment for us to review the job and detailsNot sure why there is a complaint.The sides that arent paid for exceed the cost of insurance overflow and the upgrades also are more money the client asked us to quote for him.Thank you,Matt P***
[redacted] ***'s insurance claim was denied when we first meet himHe didn't have money from a claim to do the roof repairs or guttersOne of the main reasons it took so long is due to this reasonthe insurance company had already determined with their representative that there was not enough hail damageWe saw things differently and advised [redacted] that we would have to put together a full estimate, turn it in for [redacted] to review and only then would someone take a 2nd look at his home.We were successful in our attempts to show the carrier the damage we saw when inspecting the propertyTo date, the roof was completed in a timely fashion from when the first check was receivedWe still have a balance on the roof bill due from our homeowner of over $4k+.In addition, the gutter color that was turned in was originally AlmondThen it was changed to whiteThen back to AlmondWe respect the changes and have no problem with themWe have changed the order each time.To date, the customer has been dealing with one of our salesmenAs of two weeks ago, [redacted] contacted me personally about production and texted me a few timesDue to our scheduling, we have arranged [redacted] ***'s gutters to be put on this coming week[redacted] has had constant updates from our sales rep in addition.There will still be an outstanding balance on [redacted] ***'s account from the prior roof work done in addition to the new work of the guttersWe trust [redacted] will take care of this balance as soon as the work is complete
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: I am rejecting this response because:Contractor has NOT replaced the Skylights as agreed to with the proper modelHe has NOT installed the missing lightning rod.Contractor was out on Thursday, 10/22/and his contractor did install the ridge vents properly, that was the only thing he did.Contractor was paid by the insurance company for the Copulas, the models for the garage copula is: "The Dalton", Cedar with a Copper Top, #230DC, 30" square by 60" highThe Weather Vane on top of the Copula is: Arrow, #611SP in the "polished copper finish"The Copula for the lawn shed is: model 821V-M, 21" x 23" with red metal topSupplier for the Copulas: Backyard and Beyond Regards, Bruce Larison