CORE Restore Group, LLC.

Contracted Core roofing to do my roof and siding, Core did my roof and never came back to do the siding they owe me $from the check they received on 07/31/2015, I filed a previous complaint with the Revdex.com, The owner called me and said if I drop the complaint they would finish the job, and they never have.Desired Outcome: Either Finish the job for the agreed price or refund me the $

The Client as have many other clients, signed a contract to work with our companyWe have taken a deposit, put a lot of man hours into this clients project.Upon scheduling the client over a month ago for work to begin, the client sited he wanted to wait due to cold weather but would call us back in
spring.December was a very warm month and we did a lot of work in and around this clients houseWe have attempted to schedule this job already.The client is seeking a full refund after our company has done a lot of work and needs to be compensated for our time fairlyOur office has been closed for the holiday season and is now openOur attorney is viewing this clients contract and the hours and work done.The client has been notified of this, upon the attorneys review, we told him we would be in contact to schedule work and/or advise of his options

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Eagle and Core completed the reinspection and revision on 12/8/2015.Core response is satisfactoryThank you

We have made contact with client and have asked client to call our office direct with the cupolas they have chosen. We cant help them further until we know what they want ordered.We also extended the ridge vent across the entire 2nd floor for clientWe have noted a missing lightening rod we will replace, we did not install or unscrew the rods, but one is missingSo in good faith we will replace it.We have offered the client the ability to seal the skylights per *** recommendation, which is the manufacturer of the window with a color that matches the patioUpon talking to *** *** we made him aware we were coming out on a Thursday weeks agoHe said he would not be homeWe went over the money, that we were not paid for cupolas, we have not been paid for full job we have done yetThere is money remainingThe insurance paid for them, but that is money we were not going to charge.At this point, we can order online for delivery to their house the cupolas that ** *** selects and will now charge for the cupolas and installation.We left off with that appointment to view items discussed and fix ridge ventBut also with the understanding that the client *** *** would call with cupolas that they chose and discuss the trim paint for skylights per manufacturer ***.So we have yet to hear from *** ***, we can order cupolas and arrange another work day as soon as we know what to orderWe will send our crew out time to address skylights, put their lightening rod on for them and install cupolas.We will not keep going back and forth on Revdex.com for answers or we will bill for our work and outstanding balance and will be done with the remaining work which is a total of around $that we werent going to bill for anywaysWe would like to wrap this up.Our number is ###-###-#### and ###-###-####Please keep in mind, nothing can be done until we have the cupolas that the *** want to have installedWe can only take that order via a phone call and confirmation through our officeThanks

" lang="EN">See attached letter, or the copy of it belowThe client asked a favor in finding their cupolasWe have went out of our way to find themThey still have to be selected by the HO prior to installationThe homeowner has had us to their house several timesThe roof was competedThe skylights were installedA lightening rod on a rotted stucco chimney needs secured onto the roof and not chimneyWe have replaced the gutters and have an outstanding balance of over $10k for the workTo help the client, we tried to find their cuploas from companies that are no longer in business or cant help anymoreWe are happy to check out the one lightening rod that needs secured and the skylights for the clientWe were attempting to do this in one trip to install the cupolas at the same timeThis will have to be the clients doing as we do not normally deal with design and selection, which is what it will entail as you read our letterWe traced their cupolas back to the manufacturer that can help them directly.Dear **and ***
***,
We apologize for the
delay in your workHowever, this is not our fault or doingYou roof and
gutters were completed in a timely fashion
We have went out of
our way for your to try to locate the cupolasWe have sent representatives to
the address you gave usWe have calledBoth companies have
been unable to complete or give us the cupolas we asked with pictures and
measurements*** *** *** @
###-###-#### that was on your receipt for your cupola on your home has a
non-working number as we have called on 9/22/to follow up with themThere
is no one that has returned our call or given us an update.
The other # you
supplied us with for *** *** Structures for your shed cupola is ###-###-####
and they requested measurements and our order for your cupolaAfter going back
and forth for the last month, making many calls, the phone is never answered,
we only can leave messages, driving by, to see the shop, and no one is
available regular hours unless you callThe shop owner called back and said it
would be better to refer us to their manufacturer
The manufacturer we
were referred to is *** ***They have a website found at ridgecraft.net
and the number is ###-###-####You can email them at info@***.net
Upon calling Ridge
Craft, the representative Steve has returned our call once to assist us and
another time to refer us to their supplier
Their supplier is:
Backyard &
Beyond on Rtin Paradise PA
Phone: ###-###-####
So upon going
through this entire process which is not a process and done as a
courteousy to the customerWe have provided the correct info above, but the
company *** * *** has many cupolas to choose fromTo be clear, the
roof, skylights, ridge cap, and lightning rods were completed in a timely
fashion and doneIn addition the gutters were done tooWe were waiting on
the cupolas to return to finish putting them up and to view the lightening
rod that needs tightened the homeowner told us about weeks after the work and
to view the skylightsAt this point, we
will send an itemized bill to the client, attach the lightening rod and view
the issue with the skylights less the cupolas price for the jobThis will have
to be something that the homeowner handles as beforeWe have gone above and
beyond by trying to locate the cupolas for the client and none of their former
places of purchase are able to help at this pointWe will contact the
client to view the issues, but will and cannot select cupolas for the
homeownerThis was not a portion of the insurance claim we would normally
handle It is not contracted that we handle it, insurance paid for it, but we
will not charge that portion to the clientThe work has been
complete for months, the balance remaining on the bill is over $10k that is
unpaid while we have searched for the cupolas
I can be reached at:
Phone: ###-###-####
Email: coreroofing@***.com
Respectfully,Matt P***

*** ***, the owner of the home, has an insurance claimThe client, *** has been informed that that the insurance company has yet to pay for the entire roof projectSo our company, while keeping *** ***, her son, but not owner of the home in the loop has informed *** on several
occasions we are working on the process for the insurance company to take a second lookThis was just discussed most recently by one of our Sales Reps Craig F* in person with *** *** at the property.We explained, we can do one of two things:Start their project right away and they would have to pay the part of the roof that wasnt paid by their insurance companyor Wait for the insurance company, *** to review their claim and reinspect the roof.Either way, we dont control *** timeline or decision to reinspect. *** agreed to wait for a re-inspection.The re-inspection is schedule for December 8th, 2015.So we do not understand the complaint or the issue, furthermore, we have started dealing directly with *** *** who is the owner of the home, not *** *** who put this complaint in.She understands, just like *** told us he did and is willing to wait for the re-inspection.We could have proceeded with putting on 1/of the roof at anytime just like insurance paid forBut the ***'s unwillingness to pay for anything and the fact that they wanted to have the whole roof done is not something our company can control.It is only something we can assist on and wait for the insurance company to reach their conclusionThe ***'s have been kept in touch with and explained this the entire process

[redacted] was informed her work was on the schedule. It did take some time for it to complete due to the amount of business all contractors had due to the excessive damage during the storm that hit Allentown area. We are sincerely sorry that it took so long and have communicated that. The work...

has been completed at this point for over a month.In regards to [redacted]s comment about her family member waiting, they had a completely different scenario where insurance had to be called out multiple times on a denial of siding. We ended up getting all the siding paid for on the entire house from only 2 sides initially.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: 10795823
I am rejecting this response because:Contractor has NOT replaced the Skylights as agreed to with the proper modelHe has NOT installed the missing lightning rod.Contractor was out on Thursday, 10/22/15 and his contractor did install the ridge vents properly, that was the only thing he did.Contractor was paid by the insurance company for the Copulas, the models for the garage copula is: "The Dalton", Cedar with a Copper Top, #230DC, 30" square by 60" high. The Weather Vane on top of the Copula is: Arrow, #611SP in the "polished copper finish"The Copula for the lawn shed is: model 821V-M, 21" x 23" with red metal topSupplier for the Copulas:      Backyard and Beyond
Regards,
Bruce Larison

Currently we are dealing with [redacted] who is [redacted] girlfiend.[redacted] did pay for his roof. He wants his siding done also, but insurance only paid for 2 sides of his home. [redacted] also wants upgrades to his job. We just quoted his girlfriend [redacted], who is dealing with us on this issue...

this week concerning all the monies that will be required for upgrades.Currently this Friday, [redacted] had set a 3 pm appointment for us to review the job and details. Not sure why there is a complaint.The 2 sides that arent paid for exceed the cost of insurance overflow and the upgrades also are more money the client asked us to quote for him.Thank you,Matt P[redacted]

I have not corresponded at all with [redacted] concerning the siding job on his house. We declined to move forward with the work because [redacted] didn't want to pay the full amount of our estimate. We agreed to issue a refund of $1,661.81We did not ask for the Revdex.com complaint to be removed and so that we would do the work. We just felt uncomfortable dealing with one person while the other person, [redacted] had no understanding of the claim details. After [redacted] and our company broke down the claim with the insurance company. There was an understanding of how the full claim broke down.To be clear, [redacted]s project was schedule several times. He wanted to install windows on his own, which he never did. Upon several times to schedule the job, we were told we had to coordinate with him on his window installation project. [redacted] never called us back to give us a window install date. The next time I heard from them was his girlfriend, [redacted].The 1st check [redacted] gave us was.....$12,348.01 - this was the full roof price and a deposit on the siding.We completed his roof project which cost $10,686.20. [redacted] didn't get paid for all of his siding to be done. He wanted numerous upgrades to siding and insulation on the house. He didnt want to pay for anything additional even though two sides of the house were unpaid for by insurance.You can see the document we uploaded showing [redacted] Insurance breakdown of the roof price and what [redacted] owes us. [redacted] even tried to contest this to keep additional funds for himself. This is why we notified [redacted] who I dealt exclusively with that we wont be pursuing the siding work from them. Upon asking our company to reconsider, we still declined.[redacted] has been issued a refund of $1,661.81 that [redacted] (his girlfriend agreed too, and [redacted] himself also upon being told by [redacted] and our company how the insurance money was broken down)This was an agreed amount. Our problem with the Revdex.com, is that we had already completed the roof, there was nothing to do on the siding, since [redacted] had held it off and even wanted to cancel the siding at one point. So when [redacted] approached us months later to do the siding, we had already done what we needed to on our part. In the middle of it, [redacted] put a Revdex.com complaint in and [redacted] was unaware of that until we notified her. This happened when we were just working the numbers and materials out they wanted on the house into an estimate. So we were all confused about [redacted]'s actions at that point. Once again, we declined to do additional work for [redacted]. We did not agree to do work if he removed Revdex.com, but rather, no one understood, why a person would put a  Revdex.com complaint in during the estimating process.I am sure he is fully aware, that the refund of $1,661.81 is the full refund amount that is due back because we are refunding a down payment of sorts from the siding job we decided not to pursue with [redacted].The amount he is asking for in incorrect, even the [redacted] adjuster told him that and the supporting estimate shows that amount is false along with [redacted]'s other claims.[redacted] had his roof put on last year. There is no additional work we wish to pursue with this client.[redacted].com

[redacted]'s insurance claim was denied when we first meet him. He didn't have money from a claim to do the roof repairs or gutters. One of the main reasons it took so long is due to this reason. the insurance company had already determined with their representative that there was not enough hail...

damage. We saw things differently and advised [redacted] that we would have to put together a full estimate, turn it in for [redacted] to review and only then would someone take a 2nd look at his home.We were successful in our attempts to show the carrier the damage we saw when inspecting the property. To date, the roof was completed in a timely fashion from when the first check was received. We still have a balance on the roof bill due from our homeowner of over $4k+.In addition, the gutter color that was turned in was originally Almond. Then it was changed to white. Then back to Almond. We respect the changes and have no problem with them. We have changed the order each time.To date, the customer has been dealing with one of our salesmen. As of two weeks ago,  [redacted] contacted me personally about production and texted me a few times. Due to our scheduling, we have arranged [redacted]'s gutters to be put on this coming week.[redacted] has had constant updates from our sales rep in addition.There will still be an outstanding balance on [redacted]'s account from the prior roof work done in addition to the new work of the gutters. We trust [redacted] will take care of this balance as soon as the work is complete.