The Client as have many other clients, signed a contract to work with our companyWe have taken a deposit, put a lot of man hours into this clients project.Upon scheduling the client over a month ago for work to begin, the client sited he wanted to wait due to cold weather but would call us back in spring.December was a very warm month and we did a lot of work in and around this clients houseWe have attempted to schedule this job already.The client is seeking a full refund after our company has done a lot of work and needs to be compensated for our time fairlyOur office has been closed for the holiday season and is now openOur attorney is viewing this clients contract and the hours and work done.The client has been notified of this, upon the attorneys review, we told him we would be in contact to schedule work and/or advise of his options
"margin-bottom:0in;margin-bottom:.0001pt;line-height:
12.95pttext-autospace:none">See attached letter, or the copy of it belowThe client asked a favor in finding their cupolasWe have went out of our way to find themThey still have to be selected by the HO prior to installationThe homeowner has had us to their house several timesThe roof was competedThe skylights were installedA lightening rod on a rotted stucco chimney needs secured onto the roof and not chimneyWe have replaced the gutters and have an outstanding balance of over $10k for the workTo help the client, we tried to find their cuploas from companies that are no longer in business or cant help anymoreWe are happy to check out the one lightening rod that needs secured and the skylights for the clientWe were attempting to do this in one trip to install the cupolas at the same timeThis will have to be the clients doing as we do not normally deal with design and selection, which is what it will entail as you read our letterWe traced their cupolas back to the manufacturer that can help them directlyDear **and ***
***,
We apologize for the
delay in your workHowever, this is not our fault or doingYou roof and
gutters were completed in a timely fashion
We have went out of
our way for your to try to locate the cupolasWe have sent representatives to
the address you gave usWe have called
Both companies have
been unable to complete or give us the cupolas we asked with pictures and
measurements
*** *** *** @
###-###-#### that was on your receipt for your cupola on your home has a
non-working number as we have called on 9/22/to follow up with themThere
is no one that has returned our call or given us an update.
The other # you
supplied us with for *** *** Structures for your shed cupola is ###-###-####
and they requested measurements and our order for your cupolaAfter going back
and forth for the last month, making many calls, the phone is never answered,
we only can leave messages, driving by, to see the shop, and no one is
available regular hours unless you callThe shop owner called back and said it
would be better to refer us to their manufacturer
The manufacturer we
were referred to is *** ***They have a website found at ridgecraft.net
and the number is ###-###-####You can email them at info@***.net
Upon calling Ridge
Craft, the representative Steve has returned our call once to assist us and
another time to refer us to their supplier
Their supplier is:
Backyard &
Beyond on Rtin Paradise PA
Phone: ###-###-####
So upon going
through this entire process which is not a process and done as a
courteousy to the customerWe have provided the correct info above, but the
company *** * *** has many cupolas to choose from
To be clear, the
roof, skylights, ridge cap, and lightning rods were completed in a timely
fashion and doneIn addition the gutters were done too
We were waiting on
the cupolas to return to finish putting them up and to view the lightening
rod that needs tightened the homeowner told us about weeks after the work and
to view the skylights
At this point, we
will send an itemized bill to the client, attach the lightening rod and view
the issue with the skylights less the cupolas price for the jobThis will have
to be something that the homeowner handles as beforeWe have gone above and
beyond by trying to locate the cupolas for the client and none of their former
places of purchase are able to help at this point
We will contact the
client to view the issues, but will and cannot select cupolas for the
homeownerThis was not a portion of the insurance claim we would normally
handle It is not contracted that we handle it, insurance paid for it, but we
will not charge that portion to the client
The work has been
complete for months, the balance remaining on the bill is over $10k that is
unpaid while we have searched for the cupolas
I can be reached at:
Phone: ###-###-####
Email: coreroofing@***.com
Respectfully,
Matt P***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint:
I am rejecting this response because:
Contractor has NOT replaced the Skylights as agreed to with the proper model
He has NOT installed the missing lightning rodContractor was out on Thursday, 10/22/and his contractor did install the ridge vents properly, that was the only thing he didContractor was paid by the insurance company for the Copulas, the models for the garage copula is: "The Dalton", Cedar with a Copper Top, #230DC, 30" square by 60" highThe Weather Vane on top of the Copula is: Arrow, #611SP in the "polished copper finish"
The Copula for the lawn shed is: model 821V-M, 21" x 23" with red metal top
Supplier for the Copulas:
Backyard and Beyond
Regards,
Bruce Larison
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** Eagle and Core completed the reinspection and revision on 12/8/2015.Core response is satisfactoryThank you
The Client as have many other clients, signed a contract to work with our company. We have taken a deposit, put a lot of man hours into this clients project.Upon scheduling the client over a month ago for work to begin, the client sited he wanted to wait due to cold weather but would call us...
back in spring.December was a very warm month and we did a lot of work in and around this clients house. We have attempted to schedule this job already.The client is seeking a full refund after our company has done a lot of work and needs to be compensated for our time fairly. Our office has been closed for the holiday season and is now open. Our attorney is viewing this clients contract and the hours and work done.The client has been notified of this, upon the attorneys review, we told him we would be in contact to schedule work and/or advise of his options.
The Client as have many other clients, signed a contract to work with our companyWe have taken a deposit, put a lot of man hours into this clients project.Upon scheduling the client over a month ago for work to begin, the client sited he wanted to wait due to cold weather but would call us back in spring.December was a very warm month and we did a lot of work in and around this clients houseWe have attempted to schedule this job already.The client is seeking a full refund after our company has done a lot of work and needs to be compensated for our time fairlyOur office has been closed for the holiday season and is now openOur attorney is viewing this clients contract and the hours and work done.The client has been notified of this, upon the attorneys review, we told him we would be in contact to schedule work and/or advise of his options
"margin-bottom:0in;margin-bottom:.0001pt;line-height:
12.95pttext-autospace:none">See attached letter, or the copy of it belowThe client asked a favor in finding their cupolasWe have went out of our way to find themThey still have to be selected by the HO prior to installationThe homeowner has had us to their house several timesThe roof was competedThe skylights were installedA lightening rod on a rotted stucco chimney needs secured onto the roof and not chimneyWe have replaced the gutters and have an outstanding balance of over $10k for the workTo help the client, we tried to find their cuploas from companies that are no longer in business or cant help anymoreWe are happy to check out the one lightening rod that needs secured and the skylights for the clientWe were attempting to do this in one trip to install the cupolas at the same timeThis will have to be the clients doing as we do not normally deal with design and selection, which is what it will entail as you read our letterWe traced their cupolas back to the manufacturer that can help them directlyDear **and ***
***,
We apologize for the
delay in your workHowever, this is not our fault or doingYou roof and
gutters were completed in a timely fashion
We have went out of
our way for your to try to locate the cupolasWe have sent representatives to
the address you gave usWe have called
Both companies have
been unable to complete or give us the cupolas we asked with pictures and
measurements
*** *** *** @
###-###-#### that was on your receipt for your cupola on your home has a
non-working number as we have called on 9/22/to follow up with themThere
is no one that has returned our call or given us an update.
The other # you
supplied us with for *** *** Structures for your shed cupola is ###-###-####
and they requested measurements and our order for your cupolaAfter going back
and forth for the last month, making many calls, the phone is never answered,
we only can leave messages, driving by, to see the shop, and no one is
available regular hours unless you callThe shop owner called back and said it
would be better to refer us to their manufacturer
The manufacturer we
were referred to is *** ***They have a website found at ridgecraft.net
and the number is ###-###-####You can email them at info@***.net
Upon calling Ridge
Craft, the representative Steve has returned our call once to assist us and
another time to refer us to their supplier
Their supplier is:
Backyard &
Beyond on Rtin Paradise PA
Phone: ###-###-####
So upon going
through this entire process which is not a process and done as a
courteousy to the customerWe have provided the correct info above, but the
company *** * *** has many cupolas to choose from
To be clear, the
roof, skylights, ridge cap, and lightning rods were completed in a timely
fashion and doneIn addition the gutters were done too
We were waiting on
the cupolas to return to finish putting them up and to view the lightening
rod that needs tightened the homeowner told us about weeks after the work and
to view the skylights
At this point, we
will send an itemized bill to the client, attach the lightening rod and view
the issue with the skylights less the cupolas price for the jobThis will have
to be something that the homeowner handles as beforeWe have gone above and
beyond by trying to locate the cupolas for the client and none of their former
places of purchase are able to help at this point
We will contact the
client to view the issues, but will and cannot select cupolas for the
homeownerThis was not a portion of the insurance claim we would normally
handle It is not contracted that we handle it, insurance paid for it, but we
will not charge that portion to the client
The work has been
complete for months, the balance remaining on the bill is over $10k that is
unpaid while we have searched for the cupolas
I can be reached at:
Phone: ###-###-####
Email: coreroofing@***.com
Respectfully,
Matt P***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint:
I am rejecting this response because:
Contractor has NOT replaced the Skylights as agreed to with the proper model
He has NOT installed the missing lightning rodContractor was out on Thursday, 10/22/and his contractor did install the ridge vents properly, that was the only thing he didContractor was paid by the insurance company for the Copulas, the models for the garage copula is: "The Dalton", Cedar with a Copper Top, #230DC, 30" square by 60" highThe Weather Vane on top of the Copula is: Arrow, #611SP in the "polished copper finish"
The Copula for the lawn shed is: model 821V-M, 21" x 23" with red metal top
Supplier for the Copulas:
Backyard and Beyond
Regards,
Bruce Larison
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** Eagle and Core completed the reinspection and revision on 12/8/2015.Core response is satisfactoryThank you
The Client as have many other clients, signed a contract to work with our company. We have taken a deposit, put a lot of man hours into this clients project.Upon scheduling the client over a month ago for work to begin, the client sited he wanted to wait due to cold weather but would call us...
back in spring.December was a very warm month and we did a lot of work in and around this clients house. We have attempted to schedule this job already.The client is seeking a full refund after our company has done a lot of work and needs to be compensated for our time fairly. Our office has been closed for the holiday season and is now open. Our attorney is viewing this clients contract and the hours and work done.The client has been notified of this, upon the attorneys review, we told him we would be in contact to schedule work and/or advise of his options.