Core Values Roadside Service LLC

This situation has been resolved directly between our Branch Manager and the customer All early termination fees were eliminated and the customers account will be put on hold until he is ready to resume service Thank you

Ms [redacted] signed up for service on 5/3/She signed up for a month agreementShe received her initial service that dayHer first regular service was on 6/On 6/she was charged $for that serviceThe invoice shows that someone at the home signed, thus authorizing the service and paymentOn 6/she called our office to cancel Our CSR's tried lowering her rates,etcShe said she already had another companyAfter that, we requested she send us proof that she had a contract with another company, we would cancel her agreement with no feeNever got a response We attempted to get her scheduled for her next service in Augbut she refusedOn 9/one of our CSR's tried to reach out to discuss her account The first attempt was on 09/An email was also sent that same dayOn 9/our second attempt was made On 9/our third and final attempt was made On 10/Ms [redacted] contacted our financial office Our CSR talked to her and told her if she resumed her service it would waive the cancellation fee Ms [redacted] agreed to resume That same day, our office tried calling with no answer We were unable to leave a message because her mail box was full We sent an email that same day to settle her accountWe never received a response On 10/another phone call and email attempt was made Her account was then sent back to financial to proceed Emails showing the cancellation balance were sent on 10/25, 11/18, 12/6, 1/3, 1/23, and 2/ On 2/our financial office made their final attemptNo response was ever made On 3/Ms [redacted] called our office about being sent to collections, she agreed to accept our services and we would waive the fee and get it remove it from collections On 3/a CSR tried to call but no answerOn 4/another phone call was made and an email was sent On 4/our final attempt was madeAfter our final attempt, the Manager agreed to leave the account in collections until she got in contact with us

After looking further into this case, management has decided to cancel the agreement with no debt and also waive the $service charge for the service performed on July 3rd, Customer satisfaction is of upmost importance to us We have also spoken with our sales manager's regarding the issues and hope to develop additional training programs to ensure that something like this does not happen again in the future Thank you for your time

[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and appreciate their decision to resolve this amicablyI shall consider this complaint closed, thank you for your cooperation and support [redacted]

We have looked into MsJ***' account It was not until 7/when our office received an email from her regarding cancellation At that time, her account was flagged as a pending cancellation and sent to our Executive Manager who handles the cancellations It shows he tried reaching out to her on 7/and 7/to discuss her cancelling Due to the inconvenience, we have agreed to cancel her account without debt, also we would be happy to send a service specialist out to her house to collect the rodent traps that were left there and we have put in a refund request to our financial services department for the $from her most recent service Thank you for your time

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I would like to add that I am very pleased with their response and resolution of this matter I also wanted to note that I did contact the local Ecoshield office several times before reaching out to the corporate office on 7/24/17, and I am not aware of them trying to contact me I didn't receive an email back from them, and if they did call me, I might have inadvertently declined their phone call if it was from a non-local phone number that I didn't recognize, as I do not immediately answer these calls and have been receiving an increasing amount of unsolicited and spam calls lately, and apologize if that was the case here Thank you for your assistance Regards, [redacted] ***

In good faith, management has agreed to go ahead and close out Mr [redacted] account without him having to provide required documentation of him moving However, we have attached both documents Mr [redacted] signed prior to us providing service to his home The first document is his month agreement with us The second is the Contract Service Review form which all customers are required to sign before we can provide service It is a complete overview of their agreement and there are spots for the customer to initial and sign stating that they understand it is an agreement for months Thank you

[redacted] *** [redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

I am declining the resolution offered and here is why; my issue is not the length of the contractMy issue is that I never agree to enter a contractWhen I signed the tablet with a blank screen the sales rep handed me,I was told I was signing for my card and permission to spray chemicals at my residenceWhat we did discuss was sprays for a certain price with a discount over the course of mont hs"cycle" as the repPut itI will again emphasize we never discussed a contract, or that I would have to fulfill any obligations or be penalizedI would have never entered a contract with a door to door sales man for monthsI was extremely hesitant to give my card but he assured me he would not be allowed to bill my card without a call to authorize first which also didnt happenAfter doing much research I found many customers and former employees complaining of the same issue I have statedIf you do a quick Google search of "Ecoshield pest shady sales tactics" you will find several complaints very similar to my situationComplaints of "agressive sales tactics", "blatant lying to lure customers into contracts", taking advantage of the elderlyMany testimonials and reviews on the site "***" from former ecoshield sales reps and technicians will back up my claimsMany of the former reps admit " they are 100% commission driven,have pressure to make sales and will openly admit to lying to make those sales." That is just one quote from the several negative reviews by former employees of dishonesty in the ecoshield work environmentI want the $penalty they are trying to collect from me, under a statement, completely removed from their collections agency

To the Team at the Revdex.com,The response from EcoPest Control was unacceptable and contained several lies further proving that they are not a reputable company and have continued to misrepresent themselves in all dealings with me and my accountMy initial service was set for 6/29/and the tech no-showed requiring me to be home a second day for their tech to come. BEFORE I received my first service I spoke with the tech about the contract because it did NOT match what was told to me by the sales rep and the receptionistI spoke with the office and the tech about the monthly service, the bimonthly service, and the cancellation feeI was told by the tech that the cancellation fee was not an issue and would not be enforced based on my agreement. After my September service I called and complained that the tech did not do his job completelyNot only was the office incredibly rude, the tech that came back out was nasty and made sure that I knew he didn't feel he needed to come back out. In October and November when the techs came out a full service was NOT completedWhen I called in October I was told "NO, he did the service"In November I had more pressing matters to attend to then calling them AGAINIn December when I was alerted they were coming out again I called to complain about the last several months and switch to bimonthly since I had been having to do my own personal spraying anywayAt this time they wanted to increase my cost by almost doubleWhen I asked if they would be spraying more, treating more area, or doing anything to justify the additional cost they said noThe office manager I spoke with said he didn't care that they had not been doing the service properly and he had every right to increase the costHe was very rude and threatened to push my account to collections if I didn't give them the moneyAt no time in my conversation with the office manager was a free re-service offered as they stated in their creative response. The agreement states that in case of cancellation they can collect the REMAINDER of their initial service charge of $$250-40=$Also, if you subtract the amounts they charged me for bad and incomplete services they have collected even more than thatHowever, both the sales rep and the tech told me that the cancellation fee was optional and would not be an issue. The company's claim that "We told her that we have all the documentation and that we have offered her a number of solutions to fixthe matter at hand which includes a free re-service, an even greater discounted bimonthly service than she had agreed to prior, and reasoning behind the our needing to abide by the contractShe refused all and said to cancel her services and to send her a bill." is a complete lieAt no point was a re-service or additional discount offeredAt this point in the conversation he indicated he would send me to collections if I didn't pay and so I did indeed tell them to "Send me the bill"This company is full of lies, has horrible customer service, and does not honor their contracts but expects customers to payIf they do not complete a service but still charge my card, why would I continue to pay them or allow them on my property? Had the manager offered a re-service or bimonthly "discount" at the time of the call I would have likely allowed them to continue servicing the property ONLY when I was there to walk through it with the tech to make sure they actually service the entire propertyHowever, they were rude, disrespectful, explained they would collect the money and they were not worried about what I did about it This is NOT how you conduct business, keep customers, or represent a serviceIt is bad enough the sales rep was not compensated for me account, but to continue misrepresenting their servicing and to go after additional money they have not earned or deserve is irresponsible. Thank you

We have looked further into the situation with Mr***'s accountWhen we serviced his home on 6/26/our technicians arrived for the service, when Mr*** left for work, both of his side gates were locked and the technicians could not gain access to the backyard There was a previous
note that was overlooked that there was a separate entrance in the alley behind the houseOur policy is if we arrive to a home where we can not access the yard, we will treat all accessible areas and the customer can call us for a follfor the backyard, free of chargeWe also do guarantee control of rats and many other pests Our guarantee states, "If you pests come back in between regular visits, we will return and treat for freeAfter three services for the same pest problem, if we don't have your pests under control, we will provide your next full treatment free of charge." Due to the inconvenience, we have agreed to waive the $charge that was on his account for the service on 6/26/ We tried calling and also sent him an email today 7/6/to inform him Also mailed and emailed him an account summary showing there is no balance His account with us has also been canceled Thank you for your time

We have looked further into the account, the account has been canceled and the refund of $has been issued Thank you for your time

To whom it may concernThis customer signed her MONTHLY
agreement on 6/30/as shown on “Document 1” attached to this messageOn the
agreement the customer signed and initialed a year contract for monthly
services at the price of $Upon receiving the service that day, she
inquired about
the possibility of switching to a Bimonthly service if
necessary, we have noted in the system that she both asked and was quoted at
$per bimonthly serviceOn the signed agreement this quote was written on
and SHE INITIALED by the quoteWe have a 100% guarantee that ensures that if
there is any pest activity between services, we will come back out for free and
furthermore if we cannot take care of the issue after two free services, we
will credit back 100% of the last paymentOur product use is calculated to fit
either a monthly or bimonthly service scheduleIf we were to change the
service schedule, there would be a change in product use and for that reason a
change in billing. This customer called in on 12/16/
requesting to switch from her current monthly service to a bimonthly service
We had no problem doing so and after looking of her payment history and seeing
no issues we offered to have her pay only $per bimonthly serviceShe
immediately said no and that her service charge will remain at $per
service because that’s what she signed up forWe explained the details of the
agreement and the guarantee and that by changing the Service schedule she would
be changing the product use and valueWhile speaking to her we found her
agreement that we mentioned before that was also documented and signed stating
if she chose to switch to bimonthly services that she would pay $per
serviceUpon finding out about the documentation, she began to bring up that
she was unhappy with the last two servicesShe stated that from her security
footage that she didn’t feel the whole service was completedWe asked what
lead her to believe the service had not been completed, in which case her answer
was not clearWe offered her a free re-service and she refusedWe show no
record of any complaint or a single call between her servicesShe said she
didn’t call because she didn’t think anything would come of itWe have a great
reputation of responding to any service our customers report, and there is no
record of her ever calling in or a free re-service being performed between her
regular servicesNot until she contacted the Revdex.com did
the story that the sales representative the customer signed with told her she
could cancel at any timeThat has never been taught and no one is trained to
say thatThe customer never mentioned that during our phone callThe document
the customer signed clearly states that it is a month agreement and states upon cancelling an agreement prior to its
completion the customer agrees to pay the FULL initial service charge of
$The customer said that she would not be paying that and to cancel
her servicePer the signed contract the customer agreed to pay it, and when we
explained this to her said she would contact the Revdex.comWe told her that we have
all the documentation and that we have offered her a number of solutions to fix
the matter at hand which includes a free re-service, an even greater discounted
bimonthly service than she had agreed to prior, and reasoning behind the our
needing to abide by the contractShe refused all and said to cancel her
services and to send her a billAt this point, per her request, the
customer has been sent her invoice in the mail for cancelling her services and we have only
charged her $instead of the full $that we are entitled toWe hope
this will help clearly show our efforts to assess the issue, provide customer
service, and honor the signed agreement Thank you

On April 10th, Mrs*** entered into a contract with EcoShield Pest Control for aperiod of monthsOver the course of the months Mrs*** agreed toaccept and pay for a total of services. Which included initial service (performed April 11, 2015) and 6bimonthly services
to start within 30-days of the initial service asoutlined on the contracted service calendarWe use a paperless system so thecontract was signed and emailed to the email address she provided at the timeof signingOn May 12th, an upcoming service reminder was sent to Mrs*** for her upcomingservice scheduled on May 19th, That is when EcoShield receivedthe alert stating “no we decided that the initial service did not stop thecockroaches we no longer wish to continue”Once I saw the alert I canceledthat upcoming appointment and called Mrs*** with the phone numberlisted in the account and left a detailed message stating I canceled theappointment and mentioned about the signed contractI received a phone callfrom Mrs***s mother (***) who was actually the signer of the contract.She stated that they have seen a lot of cockroaches and I immediately wanted tohelp and have a re service performed as soon as possible. She was very stern about not wanting anyre-services done, all she wanted was the service agreement canceledShe thenwent into the story of how the sales representative promised her it would be 2visits and in weeks they could cancelI apologized for the misunderstandingand explained that on the signed contract and signed confirmation it states 12months which would consist of visitsI went into explaining that if shechose to cancel we would ask that she would pay back any discounts she wasgiven on the initial service as stated on our contract “You, the customer, maycancel this transaction any time prior to midnight of the third business dayafter the date of this transaction by giving a written notice of cancellation toEcoShield Pest ControlIf for any reason, at any time, the contract iscancelled before its completion, and the initial service has been performed,customer agrees to pay the full initial service charge of $Upon completionof this agreement treatments will continue at the same frequency untilcancelled by the customer.” I continued to explain that our initial service is normally $and she was discounted to$because she agreed to the service for a year thus making the discount shewould be asked to pay $When she was done yelling I tried letting her knowthat I could either email or mail the signed contract, confirmation and theinvoice to her. She did not understand why I was going to send it when she knew she signed the agreement and because Ijust read it to herI let her know that I wanted her to have the copies infront of her so she can have them in front of her while we are discussing thissituationShe informed me that I can mail the information; however, she wasnot going to pay any feeOn May 12, Mrs *** *** called and she was yelling, cussing and would notgive me a minute to explain the agreement to her. She changed the story from the salesrepresentative saying you may cancel after services to just serviceWhen Itried to explain the service agreement and the confirmation and how both statethis agreement was for months she continued to use foul language andrepeatedly threatened to ruin our companyI apologized and went over ourre-service policy and I also explained that the first two services are back toback which are designed to identify and prevent, flush out any adult pests frominterior nesting and also establish a protective barrier around the homeSheaccepted the service on May 13th and was informed we set up arecurring visit as her bi-monthly for May 28th, Our technician went to service the home on May 13th, and spoke with Mr***The technician stated that he was very friendly and when heasked about the cockroaches inside the home Mr*** informed him thatthey actually do not need the interior treated due to not seeing any activityinsideOur technician reassured him if they needed the interior treated to letus know and he was just following his appointment notes which stated to do theinterior and exteriorMr***s let the technician know that his wife is“just concerned” about the cockroaches, so to spray the exteriorOn May 18th I spoke with Mrs***’s mother and I outlined back to the agreement andexplained we have a 100% guarantee and would like to fulfill our promise of theagreementPest activity levels will continue to decrease as future exteriortreatments are performedThese treatments will establish and maintain aprotective barrier around the home. She was told that we will always come out if there is any activity in the month wedo not service and perform a re-service for freeShe only had the firstinitial visit which would flush adult pests from nesting and breeding siteswhile the next service will control newly hatched and persistent pests On May 18th after multiple phone conversations EcoShield Pest Control made an effortto resolve Mrs***s concerns by meeting her terms when she asked to havethe service agreement canceled with no cancellation fee

According to Ms***'s account, it shows she signed up for service on 8/14/When she signed up for service she put a credit card on file and authorized automatic payments. I've attached her service agreement which verifies that. We performed an initial service on
8/15/2017. The following day 8/16/her card was debited in the amount of $for that initial service. On 8/29/2017, Ms*** received a mosquito treatment and due to her card being on auto-pay, her card was debited $the following day 8/30/2017. No unauthorized withdrawal of payment was ever made. We are not sure what promises were made between the sales representative and Ms***, but we will be bringing this to the attention of our sales manager to ensure more in-depth training will be provided so that every customer receives excellent service. During the month of August, our service branch was dealing with technical issues with their phone lines. This has since been fixed. Due to the inconvenience of Ms*** not being able to reach the office, and not receiving a call back in a timely manner, management has agreed to removed the discount recovery fee of $and her account will be canceled without debt. We have emailed her an account summary showing that the charge has been removed. Thank you for your time

*** * *** *** Thank you for taking the time to best explain your situationAfter further reviewing the documents we do see that it does indeed state months, not servicesAlso on the signed monthly contract the appointments were originally set up for bimonthly and the sum of
the completed service does in fact satisfy the agreementWe do apologize for the inconvenience and for the error on our part for missing that detailEffective immediately your account is closed and no further charges will be madeYou have no balance on the account and there will be no future servicesAgain, we appreciate you taking the time to explain your situation and for giving us the opportunity to rectify the issue and satisfy your request.Thank you,StrantonDirector of RetentionEcoshield Pest Control

Mrand Mrs *** became customers on 7/11/ According to our records it shows they signed up for a month agreement for bi-monthly servicesOn our initial visits, our technicians go over a 'Service Contract Review' form with the customer and have them initial and sign it I have
attached both documents to this post The reason for the month agreements is so we can guarantee our services, including scorpions Our guarantee states, "If your pests come back in between regular visits, we will return for freeAfter free services for the same pest problem, if we don't have your bugs under control, we will provide your next full treatment free of charge." According to their account, it shows that throughout their time with us they have only called in for free service and that was on 8/3/ Customer satisfaction is of up-most importance to us We would be happy to send another service specialist back for free at any time to combat the situation for them As of today it shows that they are still current customers, as our office has yet to receive any written or verbal notice of cancellation

I never signed any contract with Eco shieldThe person approached me at my front door with a cell phone for signature and there was no contract signedWithtthat in mind, I don't accept their response

According to our records, Mr *** signed up for a month subscription on 4-19-2017. He received his initial service on that same day. He was scheduled for his egg cycle service about a month later which was canceled due to having construction at the home. His appointment was
rescheduled and he canceled the next one as well via phone call. Due to the frequency of Mr*** not accepting service, his account was marked as a pending cancellation for our Account Manager to handle. According to the account, they reached out to him and were unable to get a hold of him so the initial discount recovery fee of $was issued. Our initial services are normally $250. When customers agree to a month subscription we discount the initial service. It shows that Mr*** paid $for his initial service, thus receiving a $discount. If for any reason, the agreement is not fulfilled or is canceled prematurely the customer agrees to pay back the initial discount. Also, we do guarantee our scorpion coverageThe customer can call us back anytime in between their regular service and we will send a service specialist back out at no charge to take care of any pest activity. Mr*** did not call or accept any free touch ups in between. We have since brought this to the attention of our management. They have agreed to refund the $fee that Mr*** was charged. Due to the fact that we did perform a full initial service on 4-19-and that Mr*** did indeed sign the invoice, he will still be responsible for the $that was debited. Thank you