CoRental Property Management, Inc.

This tenant called and spoke with Scott on Nov.22 20016. A work order was sent that day to our supplier. There was also a completed work order from March 17th 2016 that shows a leaking sink was fixed. This tenant says they had called many times but I have no record of the calls or documentation of...

any problems on the condition of premises report.In November our supplier did check  on the windows and found them covered in plastic and secured. The full refund was made when the final clean was done. We relocated the tenants to a larger home in which we have had other tenants in for years with no problems, including the heating.They were very happy to be offered the house and did an inspection with no issues. After lease signing and move in they complained of a hutch, vacuum and cabinet being in the basement etc.Scott made arrangements to bring his truck in and removed them on 2/6/17. I deny ever telling the tenant to run heat 24/7 as there are 3 different sources of heat each with it,s own thermostat to set for use as needed. There were 2 work orders sent out on the new house after the complainant moved in to address their concerns of a light fixture, a garbage disposal and the boiler system. I have never told a tenant that an owner is broke and cant fix something. What I did say was that concerning the items in the basement that I would call the owner to see if she wanted to pay to have them hauled away but that she had had a lot of expenses from the repairs and it may have to wait a couple weeks as it was not an emergency. We do not use profanity in this office and have never sworn at a tenant. This tenant however turned in the only condition report I have ever received full of foul language.

Complaint: [redacted]
I am rejecting this response because: The sink work ticket order was to be started at the move in date at the first rental . You did not "relocate" us to a bigger house. We moved ourselves, found the house through you and paid all moving expenses. So do not try to take credit for relocating us to a bigger house. So the sink work ticket was started  11 months LATE. The windows were covered with plastic that we PURCHASED - the windows never had the handles repaired on them (missing completely) that roll them in and secure them in place. And I am more than happy to provide phone records from both of us tenants of our contact attempts to CoRental. And please - do not confuse stern language with profanity - there is not a single word used in either letter than I would not openly use with my own BOSS. NO PROFANITY WHAT SO EVER- so please, prove this accusation -and when I called and spoke with Jill about the in floor heating going out twice when I originally called for Scott to tell him it's been over a month and the stored items in the new rental are going to be discarded - did Jill have the ordacity to tell me "you know there's such a thing called a space heater" - so your response is more than rejected - it's absurd. We had the fire department come out and check the heaters which they advised us to have a heating company come check the wiring - and provided us smoke detectors and carbon monoxide as we have gas. Something the rental company is to provide - we are mailing the report the fire department filled out during their inspection. We have taken care of our heating issues here (as long as the boiler doesn't go out again) however the issues from the prior rental were never addressed - the only one addressed was the bathroom sink 11 months LATE - and only after I made a STERN PHONE CALL AND VOICEMAIL- 
Sincerely,
[redacted]

Review: First and foremost, I would like to state that a summary examination of the CoRental's reviews will show that they have a history and habit of engaging in the following activities, and I am not the first person to complain about their business practices.

1. My girlfriend, Stacia H[redacted], and I moved into the residence at [redacted] in December of 2012, we paid a security deposit of $1400 dollars plus a pet deposit of $500. The property used a propane burning hot water heater and upon our setting up a propane account with Northwest Propane, we found that he system was improperly vented and could have caused a backup of carbon monoxide in the house. The hot water heater was disconnected by the propane company and we had to wait on CoRental to send someone out to hook up the back up electric hot water heater which continued to malfunction for about a month until it was finally fixed resulting in us not having hot water for roughly about a week and a half of time during the first two months of moving in not to mention a house that could have killed us.

2. Upon moving out, our pets had torn up the carpets a little so we did not clean them as we knew they would need to be replaced. We also gave the property manage a verbal notice of leaving a month before we were leaving, however we were required to provide a written notice. We were not reminded of this fact which resulted in them charging us for rent in August from 8-1-15 to 8-23-15. When calling to discuss move out charges with the company on Friday, August 7th, we were told by the property manager that everything at the house looked good except for the carpets, replacement at a pro rated amount due to the fact that the carpet was not new and cleaning, and the matter of paying rent since we did not properly notify them. We agreed to pay these items; however; we would like to know exactly how old the carpets were as property management companies are required to replace carpets every 7 years by federal standards and the prorated amount should be related to exactly how old the carpets were.

3. Upon receiving a bill for move out charges, they had tacked on several other charges to which we had been led to believe we would not have to pay and there was not credit for the pet deposit going to any of the repairs or bills which is what such deposits are meant to be for even if they are non-refundable.

4. The first extra charge that showed up on the invoice was a $393.84 charge for labor, materials, and replacement of a window which was in the laundry room that had malfunctioned and had in no way been damaged by us. We believe this falls under normal wear and tear and we should not be responsible for a window malfunctioning which we did nothing to except for open and close. Furthermore, the work was performed by the home owner and billed to CoRental, then transferred to us. Furthermore, the materials cost for this job was only $143.84. This seems strange. In addition, we were told by the next door neighbors that their house was built first in the subdivision and it was the model house and was perfect but the house we were living in was kind of slapped together to try and regain some value and had been built with perhaps inferior and leftover materials. There was a seam in the carpet in the living room which began to loosen on its own and a giant crack in the tile in the kitchen which seemed to back up their claims.

5. We were charged a late fee of $105.74 for the rent that they are claimed we owed since we did not provide the proper move out notice. They have justified this fee because they subtracted the work bills from the deposit, used what was leftover to credit to rent and then had a balance owed on rent. However, they could have used the deposit to pay the rent and billed us for the work orders however they did this to try and squeeze yet more money out of us. We believe this practice to be unnecessary, unfair, and unethical.

6. The cleaning service used charged $300.00 for 15 hours of cleaning and does not seem to be a legitimate business. We contacted the person listed on the invoice and she sounded extremely young and said that her mother had helped her with the job. We could find no record of her service on google or by any other means of searching.

A) Listed in the cleaning charges are washing walls due to nicotine staining. We did not smoke in the house per our rental agreement. If we had, a much deeper cleaning would have been required and the house would have smelled like cigarettes.

B) She listed cleaning the fridge, dishwasher, oven, and microwave and. We thoroughly cleaned all of these items before vacating the premises.

C) She also claims to have vacuumed all the floors. If the carpet had been replaced and cleaned, why did she need to vacuum? This seems to suggest that the property management company and the contracted labor dirtied the house after the fact.

D) The invoice was dated for 8-26-15, five days later than the last day we were billed to be liable for, the 21st of August.

E) As previously mentioned in a conversation with the property manager on Friday 8-7-15, we were told everything was good except for carpet replacement, carpet cleaning, and lost rent due to improper notification.

7. They are seeking to charge us for electricity after we had vacated the premises and notified Flathead Electric to cut our service as of 8-1-15. I do not have an amount as they have not sent this in yet.

8. We also have yet to receive an invoice for what we are to be charged for the carpet replacement, and it has been a month and a half since leaving.Desired Settlement: We believe that we should only be charged for the carpet replacement at a pro rated amount due the carpets not being new upon our moving in, the carpet cleaning, and the lost rent as per our agreement on the phone in the discussion with the property manager on Friday, August 7 2015. In addition we will pay the $50 charge for the dump run as we did have to leave some garbage in the garage that we were unable to get to the dump on time. We also should be credited for the pet deposit which we paid so that it could be used for repairs needed due to our pets, this should be applied to the carpet replacement fee. We will also pay the $40 for the curtain replacement as we accidentally removed the curtains in the laundry room to clean them and forgot to replace them. We are more than willing to work out a payment plan to pay for the above charges as we are left with very little in reserve after our move across country. Thank you for you help in this matter.

Review: After searching for months and finally finding a house I could call a home for my daughter and I, I made a deposit on a place nearly 30 days ago. I was originally told I could move in the 1st of July, then it was switched to the 3rd and then again to the 5th. By the time July 13th came along and I still didn't have keys or really any word to speak of, I just waited patiently to hear something. By the time July 18th came around I was beginning to get really frusturated because no one ever really had a straight answer for me. On July 19th I had an acquaintance stop by my place of work, with paper work on hand and keys to give me for a different place, if I was interested. After months of being without a home of our own, I had no choice but to go for it. Now I am told my $700 deposit is non refundable? not only did I not sign anything saying the deposit is non refundable, there is no where on your website that says such a thing, or on your payment site, and no one mentioned anything of the sort to me. I absolutely fell in love with that house, but after over a month of being jerked around, I couldn't wait any longer. Like I said on the phone, I am sorry for any inconvenience this may have caused for you and your company, but that doesn't mean you can "steal" my money. Not to mention the fact that no one seems to care about the inconvenience this has caused myself and my family. It is not my fault you didn't have your rental ready as promised, PLEASE give me my money back.Desired Settlement: I simply would like the $700.00 "deposit" back for a house I never got the chance to move in to, that no one EVER said was non refundable!

Business

Response:

We tell all of our clients that the Deposit to Hold is non-refundable unless we get another tenant in there prior to the 30 days and then the deposit will be prorated, which is standard procedure in the rental industry, anyone that has ever rented knows that. In this case, she is right it did take longer than we anticipated. The owner decided on painting the whole inside and doing other work prior to turning it back over to us to rent back out, she wanted to give the person moving in a nice place to live. When the tenant first called I told her that the owner was looking at it and deciding how much work she was going to put into it and that we would let her know. When she called back each time we told her it was getting closer, but we didn't have a definite date. We called the tenant as soon as it was ready, which was the same day she says she accepted another place, without calling us and verifying if she could move in. We have received another deposit on this property and have decided to refund her the entire deposit, which she will be getting within 30 days of her not accepting the rental.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID 9636103, and find that this resolution is satisfactory to me.

Thank you very much for such a quick response.

Regards,