Complaint: [redacted] I am rejecting this response because: The sink work ticket order was to be started at the move in date at the first rental You did not "relocate" us to a bigger houseWe moved ourselves, found the house through you and paid all moving expensesSo do not try to take credit for relocating us to a bigger houseSo the sink work ticket was started months LATEThe windows were covered with plastic that we PURCHASED - the windows never had the handles repaired on them (missing completely) that roll them in and secure them in placeAnd I am more than happy to provide phone records from both of us tenants of our contact attempts to CoRentalAnd please - do not confuse stern language with profanity - there is not a single word used in either letter than I would not openly use with my own BOSSNO PROFANITY WHAT SO EVER- so please, prove this accusation -and when I called and spoke with Jill about the in floor heating going out twice when I originally called for Scott to tell him it's been over a month and the stored items in the new rental are going to be discarded - did Jill have the ordacity to tell me "you know there's such a thing called a space heater" - so your response is more than rejected - it's absurdWe had the fire department come out and check the heaters which they advised us to have a heating company come check the wiring - and provided us smoke detectors and carbon monoxide as we have gasSomething the rental company is to provide - we are mailing the report the fire department filled out during their inspectionWe have taken care of our heating issues here (as long as the boiler doesn't go out again) however the issues from the prior rental were never addressed - the only one addressed was the bathroom sink months LATE - and only after I made a STERN PHONE CALL AND VOICEMAIL- Sincerely, [redacted]
This tenant called and spoke with Scott on NovA work order was sent that day to our supplierThere was also a completed work order from March 17th that shows a leaking sink was fixedThis tenant says they had called many times but I have no record of the calls or documentation of any problems on the condition of premises report.In November our supplier did check on the windows and found them covered in plastic and securedThe full refund was made when the final clean was doneWe relocated the tenants to a larger home in which we have had other tenants in for years with no problems, including the heating.They were very happy to be offered the house and did an inspection with no issuesAfter lease signing and move in they complained of a hutch, vacuum and cabinet being in the basement etc.Scott made arrangements to bring his truck in and removed them on 2/6/I deny ever telling the tenant to run heat 24/as there are different sources of heat each with it,s own thermostat to set for use as neededThere were work orders sent out on the new house after the complainant moved in to address their concerns of a light fixture, a garbage disposal and the boiler systemI have never told a tenant that an owner is broke and cant fix somethingWhat I did say was that concerning the items in the basement that I would call the owner to see if she wanted to pay to have them hauled away but that she had had a lot of expenses from the repairs and it may have to wait a couple weeks as it was not an emergencyWe do not use profanity in this office and have never sworn at a tenantThis tenant however turned in the only condition report I have ever received full of foul language
Complaint: [redacted] I am rejecting this response because: The sink work ticket order was to be started at the move in date at the first rental You did not "relocate" us to a bigger houseWe moved ourselves, found the house through you and paid all moving expensesSo do not try to take credit for relocating us to a bigger houseSo the sink work ticket was started months LATEThe windows were covered with plastic that we PURCHASED - the windows never had the handles repaired on them (missing completely) that roll them in and secure them in placeAnd I am more than happy to provide phone records from both of us tenants of our contact attempts to CoRentalAnd please - do not confuse stern language with profanity - there is not a single word used in either letter than I would not openly use with my own BOSSNO PROFANITY WHAT SO EVER- so please, prove this accusation -and when I called and spoke with Jill about the in floor heating going out twice when I originally called for Scott to tell him it's been over a month and the stored items in the new rental are going to be discarded - did Jill have the ordacity to tell me "you know there's such a thing called a space heater" - so your response is more than rejected - it's absurdWe had the fire department come out and check the heaters which they advised us to have a heating company come check the wiring - and provided us smoke detectors and carbon monoxide as we have gasSomething the rental company is to provide - we are mailing the report the fire department filled out during their inspectionWe have taken care of our heating issues here (as long as the boiler doesn't go out again) however the issues from the prior rental were never addressed - the only one addressed was the bathroom sink months LATE - and only after I made a STERN PHONE CALL AND VOICEMAIL- Sincerely, [redacted]
This tenant called and spoke with Scott on NovA work order was sent that day to our supplierThere was also a completed work order from March 17th that shows a leaking sink was fixedThis tenant says they had called many times but I have no record of the calls or documentation of any problems on the condition of premises report.In November our supplier did check on the windows and found them covered in plastic and securedThe full refund was made when the final clean was doneWe relocated the tenants to a larger home in which we have had other tenants in for years with no problems, including the heating.They were very happy to be offered the house and did an inspection with no issuesAfter lease signing and move in they complained of a hutch, vacuum and cabinet being in the basement etc.Scott made arrangements to bring his truck in and removed them on 2/6/I deny ever telling the tenant to run heat 24/as there are different sources of heat each with it,s own thermostat to set for use as neededThere were work orders sent out on the new house after the complainant moved in to address their concerns of a light fixture, a garbage disposal and the boiler systemI have never told a tenant that an owner is broke and cant fix somethingWhat I did say was that concerning the items in the basement that I would call the owner to see if she wanted to pay to have them hauled away but that she had had a lot of expenses from the repairs and it may have to wait a couple weeks as it was not an emergencyWe do not use profanity in this office and have never sworn at a tenantThis tenant however turned in the only condition report I have ever received full of foul language