Complaint: [redacted] I am rejecting this response because: Regards, [redacted] Thank you for investigating a replyingUnfortunately I did not keep a log of each time I contacted APMI with the water complaints I do have a copy of the email I sent and the last letter I sent Two of the previous maintenance workers [redacted] and [redacted] *not ***) as stated in my earlier email, both have seen the damage I have now been contacted by Servepro who will be available during Jan -and we are in the process of setting a time for them to come out No one has inspected my property n the years I have been here, unless they came into my property and investigated the water damage without my knowledge No recommendation were given such as using KilzThis won't work until the damage to my sheet rock is replaced We had another hard rain this past weekend and once again the exterior was became soggy The wall next to chimney has separated from the crown molding and the ceiling, exterior all need to be checked for mold, repaired and repainted Thank you [redacted]
Asset Property Management serves at the pleasure and direction of the Board of Directors for Farmington Commons Condominium Owners Association. The common elements are to be maintained by the Association and at the expense of the Association, not Asset Property Management (APM).
Nonetheless, as the managing agent for the Association, we are interested in doing what is needed to resolve the issue reported by *** *** Upon receipt of the complaint, we forwarded it to the Board of Directors with a recommendation that a independent third party review the matter and determine the source of the leak and the damages sustained by *** *** The majority of the Board agreed with the recommendation. It is our understanding, the Association's chosen representative, ServPro, has made contact with *** *** and expects to hear back from *** *** on 12/30/as to when ServPro can inspect his property. With respect to the issue of water leaks, APM became aware of issues of chimney leaks from several residents during the annual meeting. A contractor inspected and presented a proposal in Feberuary. This proposal was presented at a Board of Directors meeting on March 25, 2015. The Board requested additional bids. On May 26, the Board chose a contractor to proceed with chimney repairs. In June 2015, the chosen contractor did not sign the contract and APM learned that the contractor did not carry proper insurance and therefore was unwilling to sign a contract. The Board was notified and requested additional bids. On July 28, the Board selected Norwest Roofing to complete the repairs. Repairs were completed on August 17, 2015. Norwest contractor reviewed units 303, and to look for interior damage. Only unit had significant damage which was repaired. The other units had mostly brown water stain which the contractor recommended the owners cover with Kilz to seal. With respect to past contact with *** ***, APM has no record of emails from *** *** nor did we receive a letter he states was sent in December 2015. To close, APM is interested in helping resolve this issue. We await ServPro's report so we can transmit the information to the Board of Directors for further guidance on how to proceed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I appreciate the response and am looking forward to the repairs. If the work is not done in a satisfactory manner, then I will be in touch with the board and Revdex.com once again.
Regards,
[redacted]
Dear Mr. [redacted], We are in receipt of your complaint which was filed through the Revdex.com and would like to apologize to you for the delay in resolving your concern. Several factors contributed to the delay in this project to include: prioritization with respect...
to other Association issues being addressed; decision by the Board of Directors to have the entire complex reviewed for similar window issues; maintenance personnel change (the Board of Directors made a decision to hold all projects until a maintenance technician was hired and up to speed which was not until April of 2016); the Board reviewed initial bids prepared on June 2nd and requested additional estimates. The project involving your window will be reviewed by the Board of Directors in their next business meeting scheduled for September 20, 2016. If the Board selects a contractor at the meeting, we will send the selected contractor a contract to sign the same week and schedule the job as soon as they are able to begin. As the managing agent, it’s important to understand we serve at the will of and take direction from a Board of Directors. The Board of Directors is comprised of your fellow homeowners and are elected by the membership at an annual meeting. Each person elected serves as an unpaid volunteer for the community and the Board decides how and when Association funds are used. The business of the Association is conducted in an open meeting which is held bi-monthly in our offices at Asset Property Management. You are welcome to attend to be aware of the issues being discussed and addressed by your elected community leaders. Lastly, we again apologize for any frustration this issue has caused and would like you to know you can always express any Association concern with the leadership of Asset Property Management if you are not satisfied with the community manager’s responses. Please call [redacted] and ask the receptionist to transfer you to a supervisor. Thanks again for allowing us to address your concern. Sincerely, [redacted] Regional VP for Texas Operations Asset Property Management A Division of AAM, LLC [redacted] (direct line) [redacted] (fax) [redacted] (home office main line)
We are sorry that your previous email communications were not acted upon. As you may or may not be aware, ownership of the company changed on April 1, 2015. Current leadership cannot speak to anything prior to the change of ownership. With respect to the recent letter which you mailed in December, we are sorry but we have no record of it reaching our office. Nonetheless, we are pleased that action is being taken to resolve your concern. As you know, the Board of Directors approved an independent review of your unit. It is our understanding that the Association's chosen contractor, ServPro, inspected your unit and the roof and chimney on January 7, 2016 at 3:00 p.m. The preliminary report received from ServPro indicates moisture in the living room wall and ceiling with water intrusion originating from the roof/chimney juncture. We anticipate receiving an estimate to repair within the next few days. Upon receipt of the estimate, APM will forward it to the Board of Directors for evaluation and direction on how to proceed. We appreciate the opportunity to address this matter.
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] Thank you for investigating a replying. Unfortunately I did not keep a log of each time I contacted APMI with the water complaints. I do have a copy of the email I sent and the last letter I sent. Two of the previous maintenance workers [redacted] and [redacted]not [redacted]) as stated in my earlier email, both have seen the damage. I have now been contacted by Servepro who will be available during Jan 5 -8 and we are in the process of setting a time for them to come out No one has inspected my property n the 14 years I have been here, unless they came into my property and investigated the water damage without my knowledge. No recommendation were given such as using Kilz. This won't work until the damage to my sheet rock is replaced. We had another hard rain this past weekend and once again the exterior was became soggy. The wall next to chimney has separated from the crown molding and the ceiling, exterior all need to be checked for mold, repaired and repainted. Thank you. [redacted]
As previously indicated, the Board of Directors did hold a meeting on 9/20/2016 and the window project was considered and approved. A contract was prepared and forwarded to selected glass company for signature and we are awaiting its return to fully execute the contract. On 9/22/2016, the community manager provided you with an email update. As of this date, we've confirmed the glass company is in receipt of the deposit check and is reviewing the contract. They are targeting mid-October to begin the project which allows time for ordering of tempered glass and fabrication. The community manager will continue to update you as to the progress. Thank you.
Complaint: [redacted]
I am rejecting this response because I can not trust the response after over one year of promises to change or repair one window.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:Actually, the first time the window was inspected by [redacted], who was the maintenance person in charge at that time, and who reported this issue to Asset. After [redacted] left, [redacted] also inspected the window and again, the conclusion was that a specialist was needed to repair the window. By the communication from [redacted] in January 25, 2016 this was then to be brought to the attention of the Board.The window was reported in about Sep 2015, January 2016, March 2016Besides the several times that inspections were made by maintenance personnel in site, the window was checked by specialists in May 13, 2016 and June 21, 2016.Now, it is about one year later and you mention that the Board will again need to review this issue in their next meeting to approve the repair of one window. I am sure that you as a property management have better solutions. Windows don’t get repaired with poor excuses and apologies. I expect a prompt repair of this long overdue maintenance issue.[redacted]
Regards,
[redacted]
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] Thank you for investigating a replyingUnfortunately I did not keep a log of each time I contacted APMI with the water complaints I do have a copy of the email I sent and the last letter I sent Two of the previous maintenance workers [redacted] and [redacted] *not ***) as stated in my earlier email, both have seen the damage I have now been contacted by Servepro who will be available during Jan -and we are in the process of setting a time for them to come out No one has inspected my property n the years I have been here, unless they came into my property and investigated the water damage without my knowledge No recommendation were given such as using KilzThis won't work until the damage to my sheet rock is replaced We had another hard rain this past weekend and once again the exterior was became soggy The wall next to chimney has separated from the crown molding and the ceiling, exterior all need to be checked for mold, repaired and repainted Thank you [redacted]
Asset Property Management serves at the pleasure and direction of the Board of Directors for Farmington Commons Condominium Owners Association. The common elements are to be maintained by the Association and at the expense of the Association, not Asset Property Management (APM).
Nonetheless, as the managing agent for the Association, we are interested in doing what is needed to resolve the issue reported by *** *** Upon receipt of the complaint, we forwarded it to the Board of Directors with a recommendation that a independent third party review the matter and determine the source of the leak and the damages sustained by *** *** The majority of the Board agreed with the recommendation. It is our understanding, the Association's chosen representative, ServPro, has made contact with *** *** and expects to hear back from *** *** on 12/30/as to when ServPro can inspect his property. With respect to the issue of water leaks, APM became aware of issues of chimney leaks from several residents during the annual meeting. A contractor inspected and presented a proposal in Feberuary. This proposal was presented at a Board of Directors meeting on March 25, 2015. The Board requested additional bids. On May 26, the Board chose a contractor to proceed with chimney repairs. In June 2015, the chosen contractor did not sign the contract and APM learned that the contractor did not carry proper insurance and therefore was unwilling to sign a contract. The Board was notified and requested additional bids. On July 28, the Board selected Norwest Roofing to complete the repairs. Repairs were completed on August 17, 2015. Norwest contractor reviewed units 303, and to look for interior damage. Only unit had significant damage which was repaired. The other units had mostly brown water stain which the contractor recommended the owners cover with Kilz to seal. With respect to past contact with *** ***, APM has no record of emails from *** *** nor did we receive a letter he states was sent in December 2015. To close, APM is interested in helping resolve this issue. We await ServPro's report so we can transmit the information to the Board of Directors for further guidance on how to proceed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I appreciate the response and am looking forward to the repairs. If the work is not done in a satisfactory manner, then I will be in touch with the board and Revdex.com once again.
Regards,
[redacted]
Dear Mr. [redacted], We are in receipt of your complaint which was filed through the Revdex.com and would like to apologize to you for the delay in resolving your concern. Several factors contributed to the delay in this project to include: prioritization with respect...
to other Association issues being addressed; decision by the Board of Directors to have the entire complex reviewed for similar window issues; maintenance personnel change (the Board of Directors made a decision to hold all projects until a maintenance technician was hired and up to speed which was not until April of 2016); the Board reviewed initial bids prepared on June 2nd and requested additional estimates. The project involving your window will be reviewed by the Board of Directors in their next business meeting scheduled for September 20, 2016. If the Board selects a contractor at the meeting, we will send the selected contractor a contract to sign the same week and schedule the job as soon as they are able to begin. As the managing agent, it’s important to understand we serve at the will of and take direction from a Board of Directors. The Board of Directors is comprised of your fellow homeowners and are elected by the membership at an annual meeting. Each person elected serves as an unpaid volunteer for the community and the Board decides how and when Association funds are used. The business of the Association is conducted in an open meeting which is held bi-monthly in our offices at Asset Property Management. You are welcome to attend to be aware of the issues being discussed and addressed by your elected community leaders. Lastly, we again apologize for any frustration this issue has caused and would like you to know you can always express any Association concern with the leadership of Asset Property Management if you are not satisfied with the community manager’s responses. Please call [redacted] and ask the receptionist to transfer you to a supervisor. Thanks again for allowing us to address your concern. Sincerely, [redacted] Regional VP for Texas Operations Asset Property Management A Division of AAM, LLC [redacted] (direct line) [redacted] (fax) [redacted] (home office main line)
We are sorry that your previous email communications were not acted upon. As you may or may not be aware, ownership of the company changed on April 1, 2015. Current leadership cannot speak to anything prior to the change of ownership. With respect to the recent letter which you mailed in December, we are sorry but we have no record of it reaching our office. Nonetheless, we are pleased that action is being taken to resolve your concern. As you know, the Board of Directors approved an independent review of your unit. It is our understanding that the Association's chosen contractor, ServPro, inspected your unit and the roof and chimney on January 7, 2016 at 3:00 p.m. The preliminary report received from ServPro indicates moisture in the living room wall and ceiling with water intrusion originating from the roof/chimney juncture. We anticipate receiving an estimate to repair within the next few days. Upon receipt of the estimate, APM will forward it to the Board of Directors for evaluation and direction on how to proceed. We appreciate the opportunity to address this matter.
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] Thank you for investigating a replying. Unfortunately I did not keep a log of each time I contacted APMI with the water complaints. I do have a copy of the email I sent and the last letter I sent. Two of the previous maintenance workers [redacted] and [redacted]not [redacted]) as stated in my earlier email, both have seen the damage. I have now been contacted by Servepro who will be available during Jan 5 -8 and we are in the process of setting a time for them to come out No one has inspected my property n the 14 years I have been here, unless they came into my property and investigated the water damage without my knowledge. No recommendation were given such as using Kilz. This won't work until the damage to my sheet rock is replaced. We had another hard rain this past weekend and once again the exterior was became soggy. The wall next to chimney has separated from the crown molding and the ceiling, exterior all need to be checked for mold, repaired and repainted. Thank you. [redacted]
As previously indicated, the Board of Directors did hold a meeting on 9/20/2016 and the window project was considered and approved. A contract was prepared and forwarded to selected glass company for signature and we are awaiting its return to fully execute the contract. On 9/22/2016, the community manager provided you with an email update. As of this date, we've confirmed the glass company is in receipt of the deposit check and is reviewing the contract. They are targeting mid-October to begin the project which allows time for ordering of tempered glass and fabrication. The community manager will continue to update you as to the progress. Thank you.
Complaint: [redacted]
I am rejecting this response because I can not trust the response after over one year of promises to change or repair one window.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:Actually, the first time the window was inspected by [redacted], who was the maintenance person in charge at that time, and who reported this issue to Asset. After [redacted] left, [redacted] also inspected the window and again, the conclusion was that a specialist was needed to repair the window. By the communication from [redacted] in January 25, 2016 this was then to be brought to the attention of the Board.The window was reported in about Sep 2015, January 2016, March 2016Besides the several times that inspections were made by maintenance personnel in site, the window was checked by specialists in May 13, 2016 and June 21, 2016.Now, it is about one year later and you mention that the Board will again need to review this issue in their next meeting to approve the repair of one window. I am sure that you as a property management have better solutions. Windows don’t get repaired with poor excuses and apologies. I expect a prompt repair of this long overdue maintenance issue.[redacted]
Regards,
[redacted]