Initial Business Response /* (1000, 5, 2015/12/02) */
On or about 06/05/2014 TCR performed roofing and siding repairs to an existing roofing & siding system at Mr. [redacted]'s residence. The repairs performed without issue for the remainder of 2014 and up to August of 2015. It is important to note...
that during the winter period of 2014 - 2015 the Twin Cities incurred significant snow falls with total accumulations in excess of 100 inches (see: noaa.gov).
In August of 2015 Mr. [redacted] reported a "roof leak." At which time we provided a service call to his residence. Our Service Technician, Bob [redacted] photographed the roof specifically the location that TCR repaired and identified multiple punctures in the roof that were not present after TCR performed its repair opertions in 2014. I informed Mr. [redacted] that the impact marks to the roof were consistent with ice dam removal and were not a warrantable item either as to workmanship or material defects. Mr. [redacted] denied any snow removal during the 2014-2015 winter season.
Nevertheless, I informed Mr. [redacted] that such damage was not warrantable and no evidence suggested a defect in performance on behalf of TCR.
Consequently, Mr. [redacted] filed a complaint with the Revdex.com.
Subsequently, as of December 1, 2015, TCR representatives are scheduled to meet at Mr. [redacted]'s residence on Friday, December 4, 2015 at or near 10:00 AM as proposed to re-evaluate his concerns.
Upon this second site inspection TCR shall provide a follow up report. It is the intention of TCR staff to comprise an amicable resolution to Mr. [redacted]'s concerns, but as indicated above, at this point no data exists to suggest that TCR is responsible for the current condition of Mr. [redacted]'s roofing system.
Initial Consumer Rebuttal /* (3000, 8, 2015/12/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No one contacted me on Friday 12/4- I was home in the morning, so I m waiting to hear back from Tcr.As to the roof damage from ice dams(?) , I would like to see evidence that it is where the leak is occurring,it looks to me and my wife that the leak is coming from the same side where the repair work was done originally, so if someone could come out that would be appreciated and we can get to the bottom of what is causing the problem.
Final Business Response /* (4000, 10, 2015/12/09) */
Per phone from Jim [redacted] "we had someone out to the property on 12/4 around 2:30 in the afternoon. The homeowner again failed to meet us at the home and we went back up on to the roof to survey. The same damage was still on the existing roof that indicates ice dam removal. Ice dam damage is not covered within our warranty for repairs. The damage due to ice dam removal was throughout the entirety of the roof including our repair done in the summer of 2014. We will try to set up another appointment at the home of the consumer to address the issues one last time. I will be contacting the consumer today"
Initial Business Response /* (1000, 5, 2015/12/02) */
On or about 06/05/2014 TCR performed roofing and siding repairs to an existing roofing & siding system at Mr. [redacted]'s residence. The repairs performed without issue for the remainder of 2014 and up to August of 2015. It is important to note...
that during the winter period of 2014 - 2015 the Twin Cities incurred significant snow falls with total accumulations in excess of 100 inches (see: noaa.gov).
In August of 2015 Mr. [redacted] reported a "roof leak." At which time we provided a service call to his residence. Our Service Technician, Bob [redacted] photographed the roof specifically the location that TCR repaired and identified multiple punctures in the roof that were not present after TCR performed its repair opertions in 2014. I informed Mr. [redacted] that the impact marks to the roof were consistent with ice dam removal and were not a warrantable item either as to workmanship or material defects. Mr. [redacted] denied any snow removal during the 2014-2015 winter season.
Nevertheless, I informed Mr. [redacted] that such damage was not warrantable and no evidence suggested a defect in performance on behalf of TCR.
Consequently, Mr. [redacted] filed a complaint with the Revdex.com.
Subsequently, as of December 1, 2015, TCR representatives are scheduled to meet at Mr. [redacted]'s residence on Friday, December 4, 2015 at or near 10:00 AM as proposed to re-evaluate his concerns.
Upon this second site inspection TCR shall provide a follow up report. It is the intention of TCR staff to comprise an amicable resolution to Mr. [redacted]'s concerns, but as indicated above, at this point no data exists to suggest that TCR is responsible for the current condition of Mr. [redacted]'s roofing system.
Initial Consumer Rebuttal /* (3000, 8, 2015/12/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No one contacted me on Friday 12/4- I was home in the morning, so I m waiting to hear back from Tcr.As to the roof damage from ice dams(?) , I would like to see evidence that it is where the leak is occurring,it looks to me and my wife that the leak is coming from the same side where the repair work was done originally, so if someone could come out that would be appreciated and we can get to the bottom of what is causing the problem.
Final Business Response /* (4000, 10, 2015/12/09) */
Per phone from Jim [redacted] "we had someone out to the property on 12/4 around 2:30 in the afternoon. The homeowner again failed to meet us at the home and we went back up on to the roof to survey. The same damage was still on the existing roof that indicates ice dam removal. Ice dam damage is not covered within our warranty for repairs. The damage due to ice dam removal was throughout the entirety of the roof including our repair done in the summer of 2014. We will try to set up another appointment at the home of the consumer to address the issues one last time. I will be contacting the consumer today"