April 21, 2015 Revdex.com 7007 Jefferson St NE Ste A Albuquerque, NM 87109 Re: [redacted] Mr. [redacted] had contacted us approximately 8 weeks after purChasing their new Volvo on Nov. 17th of 2014. Mr. [redacted] had contacted Volvo cars of North America a few weeks after the purchase (the complaint number was provided by him in his original letter to Revdex.com). Mr. [redacted]'s concern was that someone in our dealership had promised him that we would make his first payment as he had seen a TV advertisement where Volvo would make his first payment (of up to $500). During our conversation we tried to clarify that no one from this dealership would have said that to him as the TV advertisement clearly states that first payment promotion was on 2015 models only (Mr. [redacted] purchased a 2014). After further conversation, we informed Mr. [redacted] that in order to keep him as a happy customer we (Corley's Volvo) will send him a check out for $500 (attachment H). At that point Mr. [redacted] assured our GM [redacted] the he was satisfied. The [redacted]s recently purchased a 2015 Subaru a few months ago and were concerned that they may owe more money on the Subaru than its trade value. After understanding their concern our Sales associate [redacted] proceeded to show them A 2014 retired demo XC60: After driving this Volvo thoroughly we proceeded to work numbers. The [redacted]'s knew the 7300 miles this vehicle had and also expected to get a great deal as they are going from a 2015 Subaru to a 2014 Volvo with 7300 miles, as they immediately asked us if we can take care of some scratches on the car, which I obliged (attachment B). We proceeded to print a sales proposal which state the miles on the car they are purchasing and which Mr. [redacted] signed (attachment D). During the course of working the dollars and payments, Mr. And Mrs. [redacted] aired their concern that they would like their trade paid off no matter what, as they knew that they might be "upside down" (meaning owe more on their trade than it is worth). After agreeing to the price of the transaction, Mr. [redacted] stated that he would do business that day if I would offer an additional 7500 miles of warranty because he understood at that moment that the first 7300 miles of warranty had already lapsed and take care of some leather wear on the inside and perform software updates. Mr. [redacted] asked me to put all that in writing before we proceeded and I obliged (attachment C). A few minutes into completing the initial paperwork Mr. [redacted] also wanted me to cover the additional Volvo free service at 37500 miles as the last free service Volvo includes would have been at 36000 and since Mr. [redacted] is taking delivery of the vehicle with 7300 that would put him over the 36000 marker and so I also agreed to offering him an additional service at cost to him (attachment B). Mrs. and Mr. [redacted] proceeded to our business office later to sign all the finance documents and in there they signed an odometer statement of the vehicle they are purchasing indicating 7318 miles (attachment F). At this point Mrs. And Mr. [redacted] had at least 5 occasions (4 in writing and one visual during the demonstration drive) where the miles were clearly disclosed on the purchased vehicle. As far as the question regarding the status of selling the vehicle as "new or used" on this vehicle, Section 57-16A-2 line G of NM Motor Vehicle Quality Assurance Act (attachment G) clearly states this car qualifies as a "new car" without any ambiguity or debate and setsclear standard. Attachment E. Lastly Mr. [redacted] had indicated some concern with the value of his Volvo and thinks he might be upside down. As we have shown in the paragraph above, that his vehicle is considered a "new" vehicle and if he is in fact upside down it might be from his 2015 Subaru trade in against his new Volvo purchase as per attachment C indicates he wanted more money for his trade than what he owed or was worth. I believe we have Successfully acknowledged Mr. [redacted]'s concerns by providing facts. The last attachment G, (sales exit survey) successfully shows Mrs. And Mr. [redacted] were 100% happy and satisfied with the entire experience here at out store the day of their purchase. Customer Satisfaction is of the utmost concern here at Corley's Albuquerque Lincoln Volvo and we hope that this will fully resolve our customers concern. Sincerely, [redacted]Dealer Principal [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. As of this date January 20,2017 at 4:16PM the complaint #[redacted] with S&J LLC has been resolved. Unless something changes between now and January 23, 2017 you can consider this complaint closed. Thank You, [redacted]Phone ###-###-####
May 21 2015Revdex.com7007 Jefferson St NE Ste. AAlbuquerque, NM 87109RE: [redacted]Dear Sir/Madam, We have reached an agreement regarding the aforementioned concern with Mrs. [redacted]The agreement was mutual, and acknowledged by the customer that she is fully...
satisfied. As of 05/19/2015, we have been waiting on Mrs. [redacted] to come into our office to finalize the documentation. Customer Satisfaction is of the utmost concern here at Corley's Albuquerque Lincoln Volvo and we hope that this will fully resolve our customers concern.Sincerely, [redacted] Dealer principal[redacted]
Complaint: [redacted]
I am rejecting this response because: According to Corley"s records , they say that I was in their dealership a number of times 30 days prior to my wife and I wanting to look at a vehicle. That is wrong, I did not sell my other vehicle until November 27, 2016. As near as I can figure we went the first time on or about Dec. 3, 2016 and were only in once to test drive a vehicle, once to check what they might be able to locate, and the last time on November 14, 2016 to see what they had found and when it might be available to view. They have said that I signed a binding agreement, but as I stated previously, I was told that signing electronic documents before the vehicle got there was JUST A FORMALITY and not concrete. Also, if we weren't satisfied that we were under NO OBLIGATION to continue with the lease. They also said that I would have to go to the dealership to discuss options to void the lease, what were those options? I talked to Lyric on November 20. 2016 and told him that since I never received any paperwork concerning any lease, and since it had already been processed on November 14, 2016 prior to the vehicle getting to them that I was quite upset and did not want the vehicle and wanted to void the lease that they processed without my knowledge. That day was the last time that I had any contact with Corley's. At that time they had already set up a time to meet, but I didn't feel comfortable and that was why I wanted to see whatever that they had on the cancellation. Still, nothing to this day. I want the lease voided and my money back.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]
July 22, 2015Revdex.com7007 Jefferson St NE Ste. AAlbuquerque, NM 87109Re: Consumer Complaint # [redacted]To whom it may concern:We have received the customer concern regarding the aforementioned complaint. Unfortunately after a vehicle has been repossessed by the lender, we are...
unable to address any concerns. We would like to invite the customer back into the dealership, at their convenience to apply for an automobile loan. Customer satisfaction is the utmost concern at Corely's Albuquerque Lincoln Volvo and we will contine to work towars a possible solution. Sincerely, Eddie B. C[redacted], Dealer Principal
My response to Corely’s response is that this issue has not been resolved. Once Corely’s Volvo send’s a refund to my bank and the loan is paid off this issue will be resolved. That currently has not happened.
I [redacted] is writing a letter to the company to let them know what I went through with my ride I had a hard time with my ride it kept on braking down on me and wont start up or the horn dont work and it wont start up for me it will jerk on its own or turn off by it self and it stall out and motor went out for more then an our or so and I be on the side of the road stuck and I call the company that sold me the car to me and help they tell me they couldnt help me out. The person that sold me the car was Raymond from Corley's Albuqueruqe NM. Lincoln. Volvo Raymond phone number was [redacted] he sold me the ride in bernalillo NM. If any questions or concern call me at [redacted]Sincerely,[redacted]
Mr. [redacted] came into the dealership on Wednesday July 19, 2017. At that time we shared with him a copy of the check that was sent to his credit union. Also the refund will be sent to him from Guadalupe Credit Union and not Corley’s Albuquerque Lincoln Volvo . We also gave Mr. [redacted]...
his License plate. Customer satisfaction is of the utmost concern here at Corley’s Albuquerque Lincoln Volvo and we hope that this will fully resolve our customers concern. Sincerely Eddie B C[redacted] Dealer Principal Tell us why here...
April 21, 2015 Revdex.com 7007 Jefferson St NE Ste A Albuquerque, NM 87109 Re: [redacted] Mr. [redacted] had contacted us approximately 8 weeks after purChasing their new Volvo on Nov. 17th of 2014. Mr. [redacted] had contacted Volvo cars of North America a few weeks after the purchase (the complaint number was provided by him in his original letter to Revdex.com). Mr. [redacted]'s concern was that someone in our dealership had promised him that we would make his first payment as he had seen a TV advertisement where Volvo would make his first payment (of up to $500). During our conversation we tried to clarify that no one from this dealership would have said that to him as the TV advertisement clearly states that first payment promotion was on 2015 models only (Mr. [redacted] purchased a 2014). After further conversation, we informed Mr. [redacted] that in order to keep him as a happy customer we (Corley's Volvo) will send him a check out for $500 (attachment H). At that point Mr. [redacted] assured our GM [redacted] the he was satisfied. The [redacted]s recently purchased a 2015 Subaru a few months ago and were concerned that they may owe more money on the Subaru than its trade value. After understanding their concern our Sales associate [redacted] proceeded to show them A 2014 retired demo XC60: After driving this Volvo thoroughly we proceeded to work numbers. The [redacted]'s knew the 7300 miles this vehicle had and also expected to get a great deal as they are going from a 2015 Subaru to a 2014 Volvo with 7300 miles, as they immediately asked us if we can take care of some scratches on the car, which I obliged (attachment B). We proceeded to print a sales proposal which state the miles on the car they are purchasing and which Mr. [redacted] signed (attachment D). During the course of working the dollars and payments, Mr. And Mrs. [redacted] aired their concern that they would like their trade paid off no matter what, as they knew that they might be "upside down" (meaning owe more on their trade than it is worth). After agreeing to the price of the transaction, Mr. [redacted] stated that he would do business that day if I would offer an additional 7500 miles of warranty because he understood at that moment that the first 7300 miles of warranty had already lapsed and take care of some leather wear on the inside and perform software updates. Mr. [redacted] asked me to put all that in writing before we proceeded and I obliged (attachment C). A few minutes into completing the initial paperwork Mr. [redacted] also wanted me to cover the additional Volvo free service at 37500 miles as the last free service Volvo includes would have been at 36000 and since Mr. [redacted] is taking delivery of the vehicle with 7300 that would put him over the 36000 marker and so I also agreed to offering him an additional service at cost to him (attachment B). Mrs. and Mr. [redacted] proceeded to our business office later to sign all the finance documents and in there they signed an odometer statement of the vehicle they are purchasing indicating 7318 miles (attachment F). At this point Mrs. And Mr. [redacted] had at least 5 occasions (4 in writing and one visual during the demonstration drive) where the miles were clearly disclosed on the purchased vehicle. As far as the question regarding the status of selling the vehicle as "new or used" on this vehicle, Section 57-16A-2 line G of NM Motor Vehicle Quality Assurance Act (attachment G) clearly states this car qualifies as a "new car" without any ambiguity or debate and setsclear standard. Attachment E. Lastly Mr. [redacted] had indicated some concern with the value of his Volvo and thinks he might be upside down. As we have shown in the paragraph above, that his vehicle is considered a "new" vehicle and if he is in fact upside down it might be from his 2015 Subaru trade in against his new Volvo purchase as per attachment C indicates he wanted more money for his trade than what he owed or was worth. I believe we have Successfully acknowledged Mr. [redacted]'s concerns by providing facts. The last attachment G, (sales exit survey) successfully shows Mrs. And Mr. [redacted] were 100% happy and satisfied with the entire experience here at out store the day of their purchase. Customer Satisfaction is of the utmost concern here at Corley's Albuquerque Lincoln Volvo and we hope that this will fully resolve our customers concern. Sincerely, [redacted]Dealer Principal [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. As of this date January 20,2017 at 4:16PM the complaint #[redacted] with S&J LLC has been resolved. Unless something changes between now and January 23, 2017 you can consider this complaint closed. Thank You, [redacted]Phone ###-###-####
May 21 2015Revdex.com7007 Jefferson St NE Ste. AAlbuquerque, NM 87109RE: [redacted]Dear Sir/Madam, We have reached an agreement regarding the aforementioned concern with Mrs. [redacted]The agreement was mutual, and acknowledged by the customer that she is fully...
satisfied. As of 05/19/2015, we have been waiting on Mrs. [redacted] to come into our office to finalize the documentation. Customer Satisfaction is of the utmost concern here at Corley's Albuquerque Lincoln Volvo and we hope that this will fully resolve our customers concern.Sincerely, [redacted] Dealer principal[redacted]
Complaint: [redacted]
I am rejecting this response because: According to Corley"s records , they say that I was in their dealership a number of times 30 days prior to my wife and I wanting to look at a vehicle. That is wrong, I did not sell my other vehicle until November 27, 2016. As near as I can figure we went the first time on or about Dec. 3, 2016 and were only in once to test drive a vehicle, once to check what they might be able to locate, and the last time on November 14, 2016 to see what they had found and when it might be available to view. They have said that I signed a binding agreement, but as I stated previously, I was told that signing electronic documents before the vehicle got there was JUST A FORMALITY and not concrete. Also, if we weren't satisfied that we were under NO OBLIGATION to continue with the lease. They also said that I would have to go to the dealership to discuss options to void the lease, what were those options? I talked to Lyric on November 20. 2016 and told him that since I never received any paperwork concerning any lease, and since it had already been processed on November 14, 2016 prior to the vehicle getting to them that I was quite upset and did not want the vehicle and wanted to void the lease that they processed without my knowledge. That day was the last time that I had any contact with Corley's. At that time they had already set up a time to meet, but I didn't feel comfortable and that was why I wanted to see whatever that they had on the cancellation. Still, nothing to this day. I want the lease voided and my money back.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]
July 22, 2015Revdex.com7007 Jefferson St NE Ste. AAlbuquerque, NM 87109Re: Consumer Complaint # [redacted]To whom it may concern:We have received the customer concern regarding the aforementioned complaint. Unfortunately after a vehicle has been repossessed by the lender, we are...
unable to address any concerns. We would like to invite the customer back into the dealership, at their convenience to apply for an automobile loan. Customer satisfaction is the utmost concern at Corely's Albuquerque Lincoln Volvo and we will contine to work towars a possible solution. Sincerely, Eddie B. C[redacted], Dealer Principal
My response to Corely’s response is that this issue has not been resolved. Once Corely’s Volvo send’s a refund to my bank and the loan is paid off this issue will be resolved. That currently has not happened.
I [redacted] is writing a letter to the company to let them know what I went through with my ride I had a hard time with my ride it kept on braking down on me and wont start up or the horn dont work and it wont start up for me it will jerk on its own or turn off by it self and it stall out and motor went out for more then an our or so and I be on the side of the road stuck and I call the company that sold me the car to me and help they tell me they couldnt help me out. The person that sold me the car was Raymond from Corley's Albuqueruqe NM. Lincoln. Volvo Raymond phone number was [redacted] he sold me the ride in bernalillo NM. If any questions or concern call me at [redacted]Sincerely,[redacted]
Mr. [redacted] came into the dealership on Wednesday July 19, 2017. At that time we shared with him a copy of the check that was sent to his credit union. Also the refund will be sent to him from Guadalupe Credit Union and not Corley’s Albuquerque Lincoln Volvo . We also gave Mr. [redacted]...
his License plate. Customer satisfaction is of the utmost concern here at Corley’s Albuquerque Lincoln Volvo and we hope that this will fully resolve our customers concern. Sincerely Eddie B C[redacted] Dealer Principal Tell us why here...