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Corndance Tavern

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Corndance Tavern Reviews (5)

I am rejecting this response because: Where to begin, there is so much wrong with this response First of all, [redacted] needs to take Management I work in the customer service industry and would NEVER dream of treating a customer the way I have been treated Arrogance only loses you business I was not "inquiring what they could do for me", I was following up since no one bothered to call me back I did not "believe" my husband and I had food poisoning, we DID He cannot possibly follow every employee around constantly to make sure hands are being washed, etcbut he seems to think he does just that I cannot even being to express how shocked and disappointed I am with this situation The first time I called, I expressed how it was one of our favorite restaurants, etcand literally could not have been nicer I guess it just is what it is, a moot point I will now share with my friends, family and co-workers about my experience there and hope to deter others from dining there Shame on you Corndance!

First I must apologize for you thinking that I do not believe that [redacted] , or any of my Management should not continually get furthering Customer communications and other extended education I know that my Management must have the skills to communicate with customers, and clearly [redacted] did not I absolutely agree he and all need furthering education I was not witness to the conversation you had with him, but I do know that we set policies in place for exactly this situation, which you have informed me he did not adher to Even though we followed up with the proper procedures regarding our food and beverage quality checks, as well as if any other guests fell ill, we did not properly communicate with you, and we take full responsibility for that It is a shame you feel so pationately about Corndance from a conversation you had with [redacted] , which we admit he handled improperly It will be a priority of mine to properly train my Management about the importance of making sure our guests are fully informed of exactly what our steps are to follow up on calls in any matter, as well as properly follow up and retrieve the name and phone numbers to do so with the guest Again, I am always available for a conversation if you so wish, I love talking to our guests Thank you***

I am rejecting this response because:   Where to begin, there is so much wrong with this response.  First of all, [redacted] needs to take Management 101.  I work in the customer service industry and would NEVER dream of treating a customer the way I have been treated.  Arrogance only loses you business.  I was not "inquiring what they could do for me", I was following up since no one bothered to call me back.  I did not "believe" my husband and I had food poisoning, we DID.  He cannot possibly follow every employee around constantly to make sure hands are being washed, etc. but he seems to think he does just that.  I cannot even being to express how shocked and disappointed I am with this situation.  The first time I called, I expressed how it was one of our favorite restaurants, etc. and literally could not have been nicer.  I guess it just is what it is, a moot point.  I will now share with my friends, family and co-workers about my experience there and hope to deter others from dining there.  Shame on you Corndance!

To Whom It May Concern:     We just today received this letter from Revdex.com.  I am giving my honest testimony to the incident in question.  Last week I received a call from concerned a guest who said that after they had dined with us that soon after they experienced what they...

believed were symptoms of food poisoning. They inquired what I could do for them.  I replied that I will inquired with our kitchen staff to ensure that all of our food safety protocols are being followed and that we have very strict procedures for ensuring that our food is stored and prepared in a safe matter.  I informed them that they are the only guests to have reported an issue and indeed they were.  Besides their call we haven’t received any complaints of this nature.    I informed them that we do take these calls seriously and are committed to making sure this type of thing never happens in our restaurant.  (please see attached company wide manual) And we do.    All of staff follows proper hygiene protocols. All of our food is stored according to safe serve standards.  We follow all guidelines regarding time and temperature for preparation of food for service. And are committed to the good health and safety of our guests. We have very detailed records / logs internally and outside companies who regularly test our product.   I’m sorry that this incident occurred but I believe our record of service without incident shows how seriously we do take the threat of food born illness and how serious we are in making sure any claim such as this is investigated and resolved.  I take full responsibility for not following up with these guests, I truly dropped the ball in this area and I apologize.  We have a timeline of how to handle guests which I did not adhere to and I must take blame for this.  Before I knew it, our call had ended and I did not retrieve their Name or Number to contact them, I soon realized this and had no way of contacting them back.  I did not handle the conversation with them as I should have, I very much know an illness could have occurred at our establishment, which is why we go to much extreme in proper follow up, which we did, and our findings did not indicate any of our food was contaminated, cooked improperly, stored at expiration’s, nor were any vendors experiencing any recalls, our Chicago based company which tests our meats and foods regularly were out 4 days prior with A+ reports.   We served 283 guests that day and over half of them had multiple of the same items served on our limited menu.  Again, please accept my apologies for improperly handling this phone conversation, if they would like to reach out to me, I am happy to follow up with their doctors and the findings of their reports, as well get more detailed information from them about their evening.     [email protected]   Thank you.    Patrick [redacted]

First I must apologize for you thinking that I do not believe that [redacted], or any of my Management should not continually get furthering Customer communications and other extended education.   I know that my Management must have the skills to communicate with customers, and clearly [redacted] did not.  I absolutely agree he and all need furthering education.  I was not witness to the conversation you had with him, but I do know that we set policies in place for exactly this situation, which you have informed me he did not adher to.  Even though we followed up with the proper procedures regarding our food and beverage quality checks, as well as if any other guests fell ill, we did not properly communicate with you, and we take full responsibility for that.  It is a shame you feel so pationately about Corndance from a conversation you had with [redacted], which we admit he handled improperly.  It will be a priority of mine to properly train my Management about the importance of making sure our guests are fully informed of exactly what our steps are to follow up on calls in any matter, as well as properly follow up and retrieve the name and phone numbers to do so with the guest.   Again, I am always available for a conversation if you so wish, I love talking to our guests.  Thank you[redacted]

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Address: 4725 Grape Rd., Mishawaka, Indiana, United States, 46545

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