Cornea Consultants of Texas

these people are a joke! I had surgery in march. I missed my one week follow up because I was sick thought maybe Covid. I called SEVERAL times to reschedule and no one answered phone. Left messages and no one called back. After a while I discovered I had.a detached retina.I have lost some of my eyesight. This could have been avoided if they answered phone or called back. Will consult an attorney for this GROSS negligence!

I spoke with Mr [redacted] regarding charges for a cancelled surgery on 8/19/ He paid $towards the $balance for the cancellation but due to illness he could not have the surgery I was willing to make the adjustment to the account but we still had an open balance on the account and would need to wait until the claim was finalize before issuing a refund We have an outside billing service that handles our claims and payment positing along with refund request I made a request for the billing company to resubmit the claim for payment On 9/the billing company received a credit balance check request through their system and protocol Mr [redacted] called me to follow up with his refund request Our billing person in our office that receives information from the billing company resigned from her position I would need to look into the request I told Mr [redacted] I would try to go ahead and expedite his request before Dr [redacted] left for vacation but I didn’t get it done before she left 10/12-10/ Mr [redacted] called to me to follow up and I explained that I was able to get it done but not before the dr left for vacation and he was upset with me and said he would call Revdex.com and file a complaint I apologized for the inconvenience and assured him he would receive his refund but he said it took too long [redacted] Practice Manager Cornea Consultants of Texas [redacted] *** [redacted] *** [redacted] *** [redacted] *** [redacted]

I spoke with Mr. [redacted] regarding charges for a cancelled surgery on 8/19/15.  He paid $100 towards the $200 balance for the cancellation but due to illness he could not have the surgery.  I was willing to make the adjustment to the account but we still had an open balance on the account...

and would need to wait until the claim was finalize before issuing a refund.  We have an outside billing service that handles our claims and payment positing along with refund request.  I made a request for the billing company to resubmit the claim for payment.  On 9/25 the billing company received a credit balance check request through their system and protocol.  Mr. [redacted] called me to follow up with his refund request.  Our billing person in our office that receives information from the billing company resigned from her position.  I would need to look into the request.  I told Mr. [redacted] I would try to go ahead and expedite his  request before  Dr. [redacted] left for vacation but I didn’t get it done before she left.  10/12-10/18.  Mr. [redacted] called to me to  follow up and I explained that I was able to get it done but not before the dr left for vacation and he was upset with me and said he would call Revdex.com and file a complaint.  I apologized for the inconvenience and assured him he would receive his refund but he said it took too long. [redacted] Practice Manager Cornea Consultants of Texas [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
>>>>>>>>>>>>>>>>>>>>...⇄ response;I only partially accept the business's explination.  I do of course really thank them for most of the refund due me.  ie...($100.99)Their internal billing person leaving, technically is not my issue and if billing is handled outside their company, maybe this complaintthrough Revdex.com should be addressed to that entity directly instead?Info;  The balance of my refund, as they informed me, is an issue between them and my suppliment insurance [ AETNA ].I understand this dispute has been going on since MARCH 2015.  This length of delay of any dispute, in my opinion is unreasonableto say the least.  Even though, I personally did not even know of any dispute until JULY, four months later.  To this day, I still do noteven know what this dispute is all about.  If I had been informed about it way back in April, I might have been able to clear it up then.Just how long of a dispute delay is LONG enough?Sincerely,[redacted]