I attached the paperwork regarding Mr. [redacted] move. Unfortunately, he did not elect to purchase additional coverage which limits his shipment to a maximum of .60? per poundper article. The attached paperwork includes the following verbiage and signatures:Page 1 – Mr. [redacted]...
selected (option 1) which declined coverage and only allows for a maximum reimbursement of .60? per pound per article.Page 3 – Fragile Items section Includes television sets in the verbiage.Page 5 – A section regarding Flat Panel Televisions. No insurance or container was purchased.Page 8 – This section also dedicated to insurance to further clarify the coverage to avoid any confusion.A 42” Flat screen television could weigh up to 50 pounds which would entitle Mr. [redacted] to a reimbursement of $30.00. I realized he was upset and offered an olive branch so to speak with a reimbursement check of $100. Since then Mr. [redacted] has disputed his credit card in the amount of $500 which was refunded to him. That is the reason westopped payment on the claim settlement check. Once we get reimbursed for the $500 which is owed to us we will settle the claim. We are not required to settle a claim until all charges are satisfied.You can reach us at [redacted]
Complaint: [redacted]
I am rejecting this response because:
Two reasons Firstly, when the saleman made his proposal, he said that he would supply a box for the TV. Secondly, this TV weighed over 90 pounds. I feel that the movers were neglegant in that it would be unreasonable for one man to transport the device up stairs and out into the truck. I feel that if two men moved this device, the damage would not have occurred. I feel that if I were offered half of the cost were offered, I would have been satisfied, but an "olive branch" of 20% was unreasonable. I did complain to [redacted] and they placed $500 of the moving charge on hold waiting for the vender to respond to them about the complaint. Apparently the vender chose not to respond to them and just sent the bill to a collection agency. I have since paid the collection agency to avoid further "action"
Regards,
[redacted]
As stated in our initial response there was no additional coverage purchased which limits liability to a maximum of per pound per article
I attached the paperwork regarding Mr. [redacted] move. Unfortunately, he did not elect to purchase additional coverage which limits his shipment to a maximum of .60? per poundper article. The attached paperwork includes the following verbiage and signatures:Page 1 – Mr. [redacted]...
selected (option 1) which declined coverage and only allows for a maximum reimbursement of .60? per pound per article.Page 3 – Fragile Items section Includes television sets in the verbiage.Page 5 – A section regarding Flat Panel Televisions. No insurance or container was purchased.Page 8 – This section also dedicated to insurance to further clarify the coverage to avoid any confusion.A 42” Flat screen television could weigh up to 50 pounds which would entitle Mr. [redacted] to a reimbursement of $30.00. I realized he was upset and offered an olive branch so to speak with a reimbursement check of $100. Since then Mr. [redacted] has disputed his credit card in the amount of $500 which was refunded to him. That is the reason westopped payment on the claim settlement check. Once we get reimbursed for the $500 which is owed to us we will settle the claim. We are not required to settle a claim until all charges are satisfied.You can reach us at [redacted]
Complaint: [redacted]
I am rejecting this response because:
Two reasons Firstly, when the saleman made his proposal, he said that he would supply a box for the TV. Secondly, this TV weighed over 90 pounds. I feel that the movers were neglegant in that it would be unreasonable for one man to transport the device up stairs and out into the truck. I feel that if two men moved this device, the damage would not have occurred. I feel that if I were offered half of the cost were offered, I would have been satisfied, but an "olive branch" of 20% was unreasonable. I did complain to [redacted] and they placed $500 of the moving charge on hold waiting for the vender to respond to them about the complaint. Apparently the vender chose not to respond to them and just sent the bill to a collection agency. I have since paid the collection agency to avoid further "action"
Regards,
[redacted]