Corner Creek Construction, Inc.

Mrs *** as you know I am aware of this matter and I am upset hearing that this could have happenedAs you know from our discussion my hope is the best case scenerio and the items were merely misplaced and will be foundIts very upsetting hearing this which is why our company has a strict
hiring policy and we run background checks on all our employees With that said, we provided your local police department the background results of the three employees that were in your home which were clean of any negative infractionsI am still waiting to hear back from them and hope this matter will be settled as we both hope

Complaint: ***
I am rejecting this response because:
The owner of the company knows that my items were not "misplaced". The contents of an entire section of my drawer were removed along with several items that were in separate boxes. They were STOLEN and I would like them back or be compensated for them.
Regards,
*** ***

Business Response to a Complaint Complaint ID#: *** Company Name: All Jersey Moving & Storage Company Contact: Mark Q Company Phone: *** Company Email: *** Person Who Sent the Complaint: *** *** Staff Member: *** *** Response: The estimated charges and final charges were provided in the first responseThe initial estimate of included ALL the charges associated with his moveOur paperwork/contract clearly stated the cost of the move which was sent, agreed, and signed prior to the movers arrivalBoth myself and the driver apologize for the initial errorWe acted quickly as our office called your home the same day and was assured it would not be an issue.Thereafter the final charges were adjusted accordingly which still turned out to be less than the estimate

I spoke to Mr. [redacted] and he will be contacting you to rescind the complaint.

Complaint: [redacted]
I am rejecting this response because:I do not care what we said about their service, we should be charged an accurate amount regardless of if we were happy or not. Regardless, we addressed the move serivice with the $200 tip we gave to the team. Per this response he valued his serivce at $197/hour. As such his initial estimate and what was eventually calculated by the home office is an over charge. They workd 8.5 hours. So 8.5 *197 +122.5 = $1797. So even before the 5% discount I was over charged. Incluing the the 5% discount an amount of $1707.15 was still more than the $1730 the foreman calculated and I paid. So I will state again, I do not understand how they are coming to their amounts over $2200 dollars. Even the initial estimate is an overcharge based on his rate of $197 / hour. I have no issue paying my bills and I have never not paid a bill; as evidenced by my over 750 credit score. I was clear that I was not willing to pay because 1) I did not understand the amounts that the back office calculated and 2) I was handed a bill that I paid in full. Unfortunalty his team made an error that happend to be in my favor. They should not be able to threaten me to extort money to address their error. This is my displeasure with their business practice. If the error was calculated in their favor I am sure the back office would not be recalculating invoices and send customers money. I am in a service buinsess and I am certain business practice is not to threaten cusomters that are willing to work with you. I offered multiple occasions to do so and paid the extra half hour per the contract terms. Yet again, I was willing to work with them but the course of action from the owner was to  first hang up on me, and second threaten me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and rescind my complaint.

We completed a move for [redacted] on July 10, 2015. The final charges of her move did increase from the original estimate by 52% (4053.75 to 6,179.78) which was due to the additional labor/man hours needed to complete her move (72 to 119.50). The reason why the cost increased was a...

result of the amount of packing which wasn’t completed which was a responsibility of the homeowner and a bunch of additional boxes and loose items.Customer did give verbal authorization to charge her card.  The move was completed on July 10th and her card wasn’t charged until July 23rd. After discussions we eventually settled and mutually agreed to reduce her charges down to $5,500. I adjusted the bill down $679 to take my share of responsibility of the movers arriving late and to extend an olive branch to her. There’s mention that a third truck was needed. A detailed itemized inventory was attached to the contract and it didn’t warrant a third truck, however when packing is not complete and there are items that need to be moved that were not anticipated than the dynamics and efficiency of a move can change. This was a local move of 10 miles so the time and labor needed to complete the move was actual moving time and not windshield time. There was also mention that she spoke to my wife. There are a two women that work in my office but my wife is not one of them. I assume she spoke to [redacted] and yes she is very compassionate and she knows that I am very reasonable so I am sure the conversation went in that direction. As [redacted] expected I deducted charges off the bill hoping that we could settle the matter amicably.  Thereafter [redacted] claimed to have damage to her heating and cooling system in her new residence from a basement door being left open after her move was completed. This was her new home. A moving company is not going to be responsible to button up a home particularly when the new homeowners are present. I feel this conversation led her to dispute the charges. There have been at least five (5) failed attempts to dispute the charge. There is now claim that the card was never authorized to be charged and accusations of fraud. The fact that [redacted] denied each and every one of the disputes appears the legal department at [redacted] did not give merit to those claims.Thereafter a claim form was submitted that seems extremely inflated and if not entirely fictitious. A claim form was mailed out on 7/30/15 and returned four months later which required photos which were never attached. The claim form submitted was asking for reimbursement of $20,000! It included scratches to a desk with a claim of $2,000, she submitted a claim of $11,000 for scratches on three dressers, and $7,000 for scratches on a floor she said was caused by a treadmill.

We were not aware any packing was needed prior to moving day nor was there any packing charges noted on his estimate or contract.  Once the men arrived and we got notice packing was needed we made arrangements to get boxes delivered to his residence and the men did as Mr [redacted] instructed. This...

service was approved by Mr. [redacted] and he was made aware that additional charges applied to perform this service and gave no indication on moving day that he was surprised or upset with the additional charges.After his move was completed and all his items were packed away in storage vaults in our warehouse we received a call that there were items in one of the boxes that he needed.  Since than we accommodated his request and all his items were removed from storage to make all the boxes available so Mr. [redacted] could find the items he needed.

We provided an estimate to move their home for $2394.18 (2271.68+122.50 insurance). The job took less time than expected which reduced their charges to $2,197.18. They took advantage of a 5% discount we offer if payment is satisfied via cash, certified check or money order. This reduced their final...

charges down to $2087.32. The driver made an error in his calculation and only collected $1730 which left a balance of $357.32. Once the paperwork was collected and rated in our office we realized the mistake and Cheryl called Mrs [redacted]. On the phone call, Mrs [redacted] raved about our service and thanked us for letting her know and told us the additional monies due was not an issue.Thereafter, I was contacted by Mr. [redacted] and he was adamant and refused to pay the additional monies due. I was surprised since the final charges where less than we estimated. As far as how we calculated the additional charges is no mystery. The billing rate was $197.00 per hour which was deducted off the estimated charges. His letter to us dated September 16, 2016 included a closing statement that he was not willing to pay the remaining amount. As a typical business practice prior to sending an account to collection, we offered the courtesy of one more opportunity which was eventually satisfied.