We were not aware any packing was needed prior to moving day nor was there any packing charges noted on his estimate or contract Once the men arrived and we got notice packing was needed we made arrangements to get boxes delivered to his residence and the men did as Mr [redacted] instructedThis service was approved by Mr [redacted] and he was made aware that additional charges applied to perform this service and gave no indication on moving day that he was surprised or upset with the additional charges.After his move was completed and all his items were packed away in storage vaults in our warehouse we received a call that there were items in one of the boxes that he needed Since than we accommodated his request and all his items were removed from storage to make all the boxes available so Mr [redacted] could find the items he needed
We provided an estimate to move their home for $(2271.68+insurance)The job took less time than expected which reduced their charges to $2,They took advantage of a 5% discount we offer if payment is satisfied via cash, certified check or money orderThis reduced their final charges down to $The driver made an error in his calculation and only collected $which left a balance of $Once the paperwork was collected and rated in our office we realized the mistake and Cheryl called Mrs [redacted] On the phone call, Mrs [redacted] raved about our service and thanked us for letting her know and told us the additional monies due was not an issue.Thereafter, I was contacted by Mr [redacted] and he was adamant and refused to pay the additional monies dueI was surprised since the final charges where less than we estimatedAs far as how we calculated the additional charges is no mysteryThe billing rate was $per hour which was deducted off the estimated chargesHis letter to us dated September 16, included a closing statement that he was not willing to pay the remaining amountAs a typical business practice prior to sending an account to collection, we offered the courtesy of one more opportunity which was eventually satisfied
We were not aware any packing was needed prior to moving day nor was there any packing charges noted on his estimate or contract Once the men arrived and we got notice packing was needed we made arrangements to get boxes delivered to his residence and the men did as Mr [redacted] instructedThis service was approved by Mr [redacted] and he was made aware that additional charges applied to perform this service and gave no indication on moving day that he was surprised or upset with the additional charges.After his move was completed and all his items were packed away in storage vaults in our warehouse we received a call that there were items in one of the boxes that he needed Since than we accommodated his request and all his items were removed from storage to make all the boxes available so Mr [redacted] could find the items he needed
We provided an estimate to move their home for $(2271.68+insurance)The job took less time than expected which reduced their charges to $2,They took advantage of a 5% discount we offer if payment is satisfied via cash, certified check or money orderThis reduced their final charges down to $The driver made an error in his calculation and only collected $which left a balance of $Once the paperwork was collected and rated in our office we realized the mistake and Cheryl called Mrs [redacted] On the phone call, Mrs [redacted] raved about our service and thanked us for letting her know and told us the additional monies due was not an issue.Thereafter, I was contacted by Mr [redacted] and he was adamant and refused to pay the additional monies dueI was surprised since the final charges where less than we estimatedAs far as how we calculated the additional charges is no mysteryThe billing rate was $per hour which was deducted off the estimated chargesHis letter to us dated September 16, included a closing statement that he was not willing to pay the remaining amountAs a typical business practice prior to sending an account to collection, we offered the courtesy of one more opportunity which was eventually satisfied