Corner Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved becauseI went to the store with a picture I printed of the bedroom set I wantedFrom the picture the set looked BLACK, and that's why I chose the first setI signed the paperwork, paid the fee required and left the storeWhen I got home I checked online furtherI found a full description and saw the furniture was not black, it was dark brown, which I didn't want because I have a black dresser and I wanted my furniture to matchI called the store the next day but ended up going to the storeI WAS NOT IRATE OR DISRESPECTFULThat's a lieI was upset because they kept telling me I had to take the furniture I chose because they can't cancel the orderI spoke to the [redacted] , ***, who was rude and disrespectfulI told him the salesman, Troy should have known the furniture was not black like I asked him because he's the salesman and should know the furnitureI'm the customer and all I can go by is the picture displayedWhen I said that to the [redacted] , ***, he said "you know what happens when you assume", meaning I was making an [redacted] of myselfI told him that was an inappropriate comment and very unprofessional of himHe never apologizedHe finally agreed to let me exchange the furniture for a black set like neededThey showed me several pictures in their furniture book and asked me to choose oneI picked out one that was blackThe furniture I chose is CHEAPER than the original order and I only purchased the bed, headboard, footboard and the chestI didn't get the night stand because I couldn't afford itThe store charged me the same price for the furniture as the first set but the first set had the night stand and was more expensive than the set I choseI called the furniture manufacturer and priced the 2nd set and it is cheaper than the 1st set I ordered and canceledThe night stand alone was $with the 1st orderSince the 2nd order of furniture is cheaper and I don't have the night stand, I shouldn't have to pay for something I don't haveCorner Furniture is ripping me off and lyingThey're trying to make a $profit at my expenseI want $taken off the price because I don't have the night stand and the furniture I have is cheaper than the original orderCorner Furniture has been rude, yelled at me and liedI will sue them if it come to that because I will not be forced to pay a higher price for cheaper furniture In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, J [redacted]

The client came into our establishment knowing the name and model numbers of the merchandise she wantedShe presented all of this to the salesperson before the order was writtenAfter going over the order with the sales order in detail with the salesperson, all the necessary documentation
was signedThe client received a copy of the sales order and the order placed with the manufacturer. The following evening, the client called irate and wanting to cancelThe client claimed the salesperson was misleadingIt was bought to the clients' attention that she came in knowing what she wanted and all the salesperson did was put it on paperThe client abruptly hung up the phone and a short time later was in the showroomThe client sat with a *** *** and went over the order with himThe two came to an agreement and they began looking through catalogs until she chose new merchandise to her likingThe new merchandise chosen was more expensive than the original merchandiseThis was made clear to the clientThe client stated she was not paying anymore money for the merchandiseThe client and the *** *** came to an agreement in which the client would only purchase the bed and the chest because she could not afford the nightstandThe nightstand would be purchased at a later date. Before the client left, all the amendments were made to the order and all documentations were signedThe client received a copy of the amended orderThe merchandise was delivered and signed that it was received in satisfactory conditionIf any further information is needed, please feel free to contact me at the number or email below.Thank you,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 Corner Furniture is the one lying and they are over charging me. I am being charged for a night stand ($209) that I do not have and I will not pay for anything I don't have. I also price checked the furniture I did get and it's at least $250-$300 cheaper than the first set I chose and canceled. Since they have a no cancellation policy I was going to have to take the furniture I first chose but I told them I would refuse the delivery and the furniture and they would've ended up with the furniture back any way. So that's when they decided, to exchange it, after the [redacted] called me an "[redacted]" for assuming the furniture was Black from the picture. That alone was rude and very unprofessional. I am not trying to get furniture for free. I am willing to pay for the furniture but I will not now or ever pay for anything I do not have. Corner Furniture is trying to rip me off. I am being overcharged and being charged for an item (a night stand) I do not have and I refuse to pay for a night stand if I don't have it.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

WE HAVE GONE OVER THIS MATTER WITH THE CLIENT. WE DO NOT UNDERSTAND WHERE THE CLIENT IS GETTING THE INFORMATION THAT THE SET THAT WAS PURCHASED AND RECEIVED IS CHEAPER THAN THE ORIGINAL SET THE CLIENT CAME IN FOR. WE HAVE GONE ABOVE AND BEYOND FOR THIS CLIENT. WE WENT AGAINST OUR TERMS AND CONDITIONS OF SALE TO MAKE THIS CLIENT HAPPY. WE DID NOT HOLD HER TO THE ORIGINAL MERCHANDISE, WHICH WAS NO CANCELLATION, NOR DID WE CHARGER THE 20% RE-STOCKING FEE. THE CLIENT HAS ALSO GONE AS FAR AS TO CONTACT THE LEASING COMPANY AND CLAIM THAT WE DID NOT DELIVER ALL THE MERCHANDISE. AFTER EXPLAINING IN DETAIL THE MATTER AT HAND, THE LEASING COMPANY SIDED WITH CORNER FURNITURE ON THE MATTER. UNBEKNOWNST TO OUR REPRESENTATIVE, THE CLIENT WAS ON THE PHONE WITH THE LEASING COMPANY AT THE TIME OF THE CALL. THE CLIENT ONCE AGAIN BECAME IRATE AFTER HEARING THE CONVERSATION AND ABRUPTLY HUNG UP. WE HAVE TRIED TO APPEASE THIS CLIENT TO THE BEST OF OUR ABILITY, BUT WHAT THE CLIENT WANTS IS FREE MERCHANDISE AND THAT IS SOMETHING THAT WE CAN NOT DO. IF THERE ARE ANY FURTHER QUESTIONS, PLEASE FEEL FREE TO CONTACT US AT ANY TIME.THANK YOU.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseI went to the store with a picture I printed of the bedroom set I wanted. From the picture the set looked BLACK, and that's why I chose the first set. I signed the paperwork, paid the fee required and left the store. When I got home I checked online further. I found a full description and saw the furniture was not black, it was dark brown, which I didn't want because I have a black dresser and I wanted my furniture to match. I called the store the next day but ended up going to the store. I WAS NOT IRATE OR DISRESPECTFUL. That's a lie. I was upset because they kept telling me I had to take the furniture I chose because they can't cancel the order. I spoke to the [redacted], who was rude and disrespectful. I told him the salesman, Troy should have known the furniture was not black like I asked him because he's the salesman and should know the furniture. I'm the customer and all I can go by is the picture displayed. When I said that to the [redacted], he said "you know what happens when you assume", meaning I was making an [redacted] of myself. I told him that was an inappropriate comment and very unprofessional of him. He never apologized. He finally agreed to let me exchange the furniture for a black set like  needed. They showed me several pictures in their furniture book and asked me to choose one. I picked out one that was black. The furniture I chose is CHEAPER than the original order and I only purchased the bed, headboard, footboard and the chest. I didn't get the night stand because I couldn't afford it. The store charged me the same price for the furniture as the first set but the first set had the night stand and was more expensive than the set I chose. I called the furniture manufacturer and priced the 2nd set and it is cheaper than the 1st set I ordered and canceled. The night stand alone was $209 with the 1st order. Since the 2nd order of furniture is cheaper and I don't have the night stand, I shouldn't have to pay for something I don't have. Corner Furniture is ripping me off and lying. They're trying to make a $209 profit at my expense. I want $209 taken off the price because I don't have the night stand and the furniture I have is cheaper than the original order. Corner Furniture has been rude, yelled at me and lied. I will sue them if it come to that because I will not be forced to pay a higher price for cheaper furniture.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
J[redacted]

Review: I went picked out a bedroom set (platform queen bed, headboard, chest & night stand) I wanted and took a picture of the set to the store. After I got home I researched the bedroom set further and found out it was a very dark brown wood and the picture looked like it was a black bedroom set, which I wanted. I went back to the store and asked could I made a change because the brown bedroom set wouldn't match the furniture/dresser I already had. I asked if I could change the bedroom set and the refused. I asked for the [redacted], [redacted]. I explained my problem to him and he gave me a hard time too. He said I couldn't change it or cancel the order. That's store policy. I was so upset I cried. He found another bedroom set that was black and offered it to me and I accepted. The 2nd bedroom set is only the queen bed, headboard & chest. The 2nd bedroom set is also cheaper than the first set and I didn't buy as many pieces. I'm being charged for all the furniture that was one the 1st bedroom set and I don't have that set. I only ordered the bed and the chest and the bed & chest are cheaper than the 1st set and I don't have a night stand. I called the store twice and they said they'd call me back but they never did. I shouldn't have to pay for furniture I don't have and the price of the 2nd bedroom set should be adjusted because it's a cheaper set and I only have the bed and the chest.Desired Settlement: The bill should be adjusted to reflect the cost of the furniture I have, which is cheaper than the 1st set I ordered. I want the bill to be adjusted so my monthly payments will be lower. I don't want to pay for furniture I don't have.

Business

Response:

The client came into our establishment knowing the name and model numbers of the merchandise she wanted. She presented all of this to the salesperson before the order was written. After going over the order with the sales order in detail with the salesperson, all the necessary documentation was signed. The client received a copy of the sales order and the order placed with the manufacturer. The following evening, the client called irate and wanting to cancel. The client claimed the salesperson was misleading. It was bought to the clients' attention that she came in knowing what she wanted and all the salesperson did was put it on paper. The client abruptly hung up the phone and a short time later was in the showroom. The client sat with a [redacted] and went over the order with him. The two came to an agreement and they began looking through catalogs until she chose new merchandise to her liking. The new merchandise chosen was more expensive than the original merchandise. This was made clear to the client. The client stated she was not paying anymore money for the merchandise. The client and the [redacted] came to an agreement in which the client would only purchase the bed and the chest because she could not afford the nightstand. The nightstand would be purchased at a later date. Before the client left, all the amendments were made to the order and all documentations were signed. The client received a copy of the amended order. The merchandise was delivered and signed that it was received in satisfactory condition. If any further information is needed, please feel free to contact me at the number or email below.Thank you,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseI went to the store with a picture I printed of the bedroom set I wanted. From the picture the set looked BLACK, and that's why I chose the first set. I signed the paperwork, paid the fee required and left the store. When I got home I checked online further. I found a full description and saw the furniture was not black, it was dark brown, which I didn't want because I have a black dresser and I wanted my furniture to match. I called the store the next day but ended up going to the store. I WAS NOT IRATE OR DISRESPECTFUL. That's a lie. I was upset because they kept telling me I had to take the furniture I chose because they can't cancel the order. I spoke to the [redacted], [redacted], who was rude and disrespectful. I told him the salesman, Troy should have known the furniture was not black like I asked him because he's the salesman and should know the furniture. I'm the customer and all I can go by is the picture displayed. When I said that to the [redacted], [redacted], he said "you know what happens when you assume", meaning I was making an [redacted] of myself. I told him that was an inappropriate comment and very unprofessional of him. He never apologized. He finally agreed to let me exchange the furniture for a black set like needed. They showed me several pictures in their furniture book and asked me to choose one. I picked out one that was black. The furniture I chose is CHEAPER than the original order and I only purchased the bed, headboard, footboard and the chest. I didn't get the night stand because I couldn't afford it. The store charged me the same price for the furniture as the first set but the first set had the night stand and was more expensive than the set I chose. I called the furniture manufacturer and priced the 2nd set and it is cheaper than the 1st set I ordered and canceled. The night stand alone was $209 with the 1st order. Since the 2nd order of furniture is cheaper and I don't have the night stand, I shouldn't have to pay for something I don't have. Corner Furniture is ripping me off and lying. They're trying to make a $209 profit at my expense. I want $209 taken off the price because I don't have the night stand and the furniture I have is cheaper than the original order. Corner Furniture has been rude, yelled at me and lied. I will sue them if it come to that because I will not be forced to pay a higher price for cheaper furniture.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

J[redacted]

Business

Response:

WE HAVE GONE OVER THIS MATTER WITH THE CLIENT. WE DO NOT UNDERSTAND WHERE THE CLIENT IS GETTING THE INFORMATION THAT THE SET THAT WAS PURCHASED AND RECEIVED IS CHEAPER THAN THE ORIGINAL SET THE CLIENT CAME IN FOR. WE HAVE GONE ABOVE AND BEYOND FOR THIS CLIENT. WE WENT AGAINST OUR TERMS AND CONDITIONS OF SALE TO MAKE THIS CLIENT HAPPY. WE DID NOT HOLD HER TO THE ORIGINAL MERCHANDISE, WHICH WAS NO CANCELLATION, NOR DID WE CHARGER THE 20% RE-STOCKING FEE. THE CLIENT HAS ALSO GONE AS FAR AS TO CONTACT THE LEASING COMPANY AND CLAIM THAT WE DID NOT DELIVER ALL THE MERCHANDISE. AFTER EXPLAINING IN DETAIL THE MATTER AT HAND, THE LEASING COMPANY SIDED WITH CORNER FURNITURE ON THE MATTER. UNBEKNOWNST TO OUR REPRESENTATIVE, THE CLIENT WAS ON THE PHONE WITH THE LEASING COMPANY AT THE TIME OF THE CALL. THE CLIENT ONCE AGAIN BECAME IRATE AFTER HEARING THE CONVERSATION AND ABRUPTLY HUNG UP. WE HAVE TRIED TO APPEASE THIS CLIENT TO THE BEST OF OUR ABILITY, BUT WHAT THE CLIENT WANTS IS FREE MERCHANDISE AND THAT IS SOMETHING THAT WE CAN NOT DO. IF THERE ARE ANY FURTHER QUESTIONS, PLEASE FEEL FREE TO CONTACT US AT ANY TIME.THANK YOU.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Corner Furniture is the one lying and they are over charging me. I am being charged for a night stand ($209) that I do not have and I will not pay for anything I don't have. I also price checked the furniture I did get and it's at least $250-$300 cheaper than the first set I chose and canceled. Since they have a no cancellation policy I was going to have to take the furniture I first chose but I told them I would refuse the delivery and the furniture and they would've ended up with the furniture back any way. So that's when they decided, to exchange it, after the [redacted] called me an "[redacted]" for assuming the furniture was Black from the picture. That alone was rude and very unprofessional. I am not trying to get furniture for free. I am willing to pay for the furniture but I will not now or ever pay for anything I do not have. Corner Furniture is trying to rip me off. I am being overcharged and being charged for an item (a night stand) I do not have and I refuse to pay for a night stand if I don't have it.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchased a leather sectional with sleeper and dual recliners on May of 2011 in cash for $2000.00. Since this date I have had to call about numerous issues... the middle console of the recliners had a metal object pertruding on both sides of it in which my now 3 year son had gotten scraped on his right leg (this is how we discovered the object)..then it was the medal bolts that I would misteriously find on the floor when cleaning which happen to be from one of the recliners which was falling apart, then the threading of the cushions was coming apart and lastly most recently the "leather" of the sofa is peeling. It is a total embarassment that I cant even have company over. I called them for the last complain on June * at 11:30 am and spoke with [redacted] sales manager he told me that what I was explaining to him only happens after 10 years of wear and tear not two years after purchase. He said he would have the customer service manager [redacted] contact me. Which she did that same evening and then she asked if I was available on June* at 4pm I said definitely. She was having a gentlemen come over and take pictures of the sofa. Which the gentlemen did come in and take the pictures. He then proceeded to explain that I was the second customer which had had this problem and that the company had him come over remove the sofas and had the customer come to the store and pick up another set. Which I thought was a resonable thing to do or at least I thought. After not hearing from them I decided to pay the store a visit on June ** in which I spoke to [redacted] again. She stated she had just called the company and left them a message again but they were not responding to her calls. I asked her so whats gonna happen next. She said she would have to wait until the company from China calls them and authorize an exchange. I explained to [redacted] that this is truly unfair to the me the customer especially since I have had so many problems with this sectional. I also expressed that I did not want an exchange due to there poor customer service. I have had to place numerous calls to them about this sectional and have gotten no response. No one ever calls back and informs the customer of anything. I explained to her being in retail for over ten years and in the customer service business for over ten years as a manager there service to the customer was lacking empathy and quick resolution. I explained to [redacted] I want a full cash refund as I pay them for the sectional. I do not want any other interaction or business with Corner Furniture.Desired Settlement: I would like a full cash refund and removal of this sectional from my home.

Business

Response:

We are aware of the situation with this client. We have been in contact with the manufacturer of this particular set, but have not received a response. We have, however, rectified the situation with the client. On the evening of June **, the client met with one of our general managers and one of our seasoned sales associates and chose a new set. She received full credit from her original purchase and used that for her new purchase. The client left the store satisfied with her new purchase and the service she received.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Thank you so much for your prompt response to this issue. I did return to the business and did receive full credit towards the purchase of another sectional. I decided to take the credit since a refund did not seem to be a speedier solution. My hopes is this new purchase is satisfactory. Again thank you so much for the prompt response.

Sincerely,

Review: I placed an order for a bunk bed and was told the bed was in stock and would be delivered on a certain date. I remained at home and it was not delivered. When I called the store, I was told the bed was out of stock and would not be delivered until 2 weeks later. When I called back in 2 weeks, I was told that the bed was still out of stock but would be delivered a week later. The bed was delivered and the specifications for the bed did not align with what I was told by the salesperson. The bed needed to be returned and I placed the order for a different bunk bed. I was told the bed would be delivered on Wednesday of the following week. I called the store 2x in the morning to find out my delivery window and was told to call back later in the day. I remained home all day and finally called the store again in the late afternoon. I was told that the bed would not be delivered because it will not be in until possibly Thursday or Friday.Desired Settlement: I want a full and complete refund of my money.

Business

Response:

The clients' initial purchase was out of stock by the manufacturer. It did take longer than expected to receive the merchandise. Upon delivery, it came to light that the merchandise was the incorrect configuration for the room. The clients' husband came into our showroom immediately after the delivery was returned to our warehouse. After going over the situation with our general sales manager, the clients' husband chose a different bunk bed with a trundle that would better suit their needs. The sales order was written up and signed by the clients' husband. It was explained that the merchandise would take seven to ten business day to arrive to our warehouse, but we would try and get it in sooner because of the inconvenience. It was also explained that we would contact the client to arrange a new delivery date once all the merchandise arrived. The merchandise was ordered immediately. A partial delivery was made to our warehouse of the bunk bed. However, the trundle was not available. The trundle will not be available until after Friday, September **, 2015. The merchandise is being shipped via container from over seas. The container has docked at port, and will be unloaded this Friday. This information was given to our ordering manager this morning. We do apologize for any and all inconvenience this has caused our client, but we are still within the seven to ten business days that was given at the time of purchase.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because the statement from the business is partially inaccurate. We were told the item would be delivered on Wednesday, September *, 2015. When we went into the business on 9/*/15, we were told that part of the bed had not arrived and that it would be here by 9/**/15. We explained that we would be out of town on business and would like a refund considering they have broken their agreement and we have paid for items not yet rendered though a month has passed. In the business's recent response, they are using yet another stalling tactic. As stated previously, I am requesting a full refund.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We do apologize for the inconvenience. A full refund has been issued to the client.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: In July I Purchased a large Armoire from corners furniture. Being 6 months pregnant, I was trying to condense the furniture in my home and get something practical for storage. The purchasing process went smoothly with my sales representative Frank; however, the day of delivery was a complete disaster. I was told my furniture would arrive between the hours of 11-5. At 4:02 pm I received a call from a NJ number with a clearly distracted and hysterical man on the other end claiming to be from corners furniture and informed me he was on his way. When he FINALLY arrived at almost 6pm, he delivers a VERY incomplete armoire without handles, shelves, lights and with numerous scratches, nicks, and damage. After clearly expressing my frustration I called corners who informed me to have the delivery man load the furniture BACK on the truck to return to the warehouse by TWO employees at corners, both Josie And Lourdes. Instead the rude delivery man explained "nothing is perfect" put on his paper work that "customer refused to sign" and walked out leaving the incomplete piece of wood in the middle of my living room. I immediately took photos to document my horrible experience. I called corners several times and was told "nothing could be done until Monday because it was a weekend and all managers were out of the office. After remaining frustrated the entire weekend I proceeded to call corners on Monday to attempt to resolve the issue, I was told that corners would send a different driver on Wednesday after 6 (because I work 8:30am-5pm) to pick up the poor excuse of an armoire sitting in my home. Relieved, I patiently waited until Wednesday. I stayed home and waited, and waited, and waited. At 6:59pm I looked at my phone and saw a missed call from 6:44. I immediately called back and was explained that it was the driver for corners and he had already left my home and parked his truck. I literally lost it. I asked if he was kidding and YET again called corners to explain that I was beyond upset at the service. I was told that the woman on the line would call the driver to try to convince him to return to my home to pick up the wood as promised. No call back. Finally, an hour later, I called back just to be met with attitude saying the driver claimed to have "been at my door waiting for 20 minutes" meanwhile I was home the ENTIRE time, my bell

Never rang, and no one can even get INTO my apartment building to "knock on my door". AND when I had called him he said he was already back at corners and "parked his truck". Needless to say I have NOT gotten another call back from corners to try to rectify the horrible situation they put me in AND I am still stuck with a USELESS item of furniture in my apartment. Again, at 6 months pregnant, I really DO NOT appreciate this kind of stress and aggregation. I honestly just want corners to rectify this situation AS SOON as Humanly possible. And I never want to deal with them going forward. I would NEVER recommend them to ANYONE!Desired Settlement: I would appreciate the respect from

Corners to either refund me completely for the $1,100 I spent AND time wasted. And/or give me the armoire promised to me by the establishment. Complete with handles, shelves, lights and NO damage.

Business

Response:

[redacted] contacted the store the day of the delivery that the wardrobe has damages and didn't want repairs. The drivers didn't take back the wardrobe that day.We scheduled a pick up date at the customer's convince which was Wednesday August [redacted] after 6pm. We advised we were going to return the wardrobe and reorder and new one. On the day of the pick up the client was not answering the door or phone. The drivers left. The client contacted the store to advise she was in the shower. But the delivery service was done for the day and could not go back. Today another appointment was scheduled to pick up the wardrobe for Tuesday August [redacted] after 6pm. once the wardrobe is picked up it will return for a replacement. If any further information is requested please advise. Cordially,Lourdes B[redacted]customer service department

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I am actually quite upset with the response from the business considering A) the "damages" on the wardrobe should have NEVER been there in the first place on a "brand new item of furniture paid for in full ($1,000). and it should have at LEAST come with handles and lights to be functional. B) why was the item NOT removed from my home the same day of delivery as the delivery man was instructed to do? C) the item was NEVER signed for D) As for the scheduled pick up on wed aug [redacted], NOT the [redacted] as incorrectly stated in the business response, NO ONE EVER came to my door to pick up the wardrobe. I can very clearly hear my apartment building bell when it is rung, and it was NEVER rung. E) as for the "appointment to pick up the wardrobe on august [redacted], I would LOVE to know who spoke to ME, the customer, to schedule this, becuause I have not heard from Lourdes or ANYONE from Corners furniture to confirm this pick up and replacement. OR how I am going to be compensated for this HUGE headache. I would appreciate the courtesy from the business to let me, the customer, know exactly what the plan is going forward and again, what reparations are going to be made.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello I left a message for [redacted] on august [redacted] and august [redacted]. We want to schedule the pick up of the wardrobe so we can process the cancellation of the order and refund the money. Please advise [redacted] to contact me on Wednesday September [redacted] my office will be closed on Tuesday September [redacted]. Thank youLourdes [redacted] ext *

Review: I purchased furniture from Corner Furniture in 2008 and purchased a protection plan from them that was good for 5 years. I called October 2013 to see if I could have some furniture fixed under warrantee, I was informed that the company I had purchased the warrantee through had gone out of business in 2009. No one from Corner Furniture ever contacted me to inform me that the company they used to provide protection to their customers was going out of business.Desired Settlement: I would like to be refunded for the $325 I paid to Corner Furniture for the protection plan.

Business

Response:

Corner Furniture has no obligation to a product that we indirectly sell. The product sold was not a warranty product but an accidental protection service. Manufacturer warranties are for one year. The client has had the product for almost five years. Had [redacted] still been operation, the merchandise would not have been serviced due to the problem being a manufacture issue and not an accident. Therefore, their claim would not be valid.