Cornerstone Academy Day Center

To Whom This May Concern.CADC wishes to address each item in the June 25, complaint:1.Client states that our company defaulted her account and did not give noticeResponse: Clients are responsible for the contract amounts or agreements with our establishmentOur contract for services is with the client and although client may have subsidized care, DSS has the client sign their contract acknowledging their responsibility, Attached are separate agreements, is the agreement signed by the Client for the weekly services provided far the school year2, is a signed agreement for Summer camp with the fee listed at the bottomThe Purchase Order from Social Services indicating the Parent responsibility to our facility that is not covered by DSSParent is responsible for all fees charged on their accountNo fees are on the account that are not per-authorizedClient has access to their account upon request by paper or emailItem # is the billing for the Client Client refers to a [redacted] brought to our facility that turned up missingAccording to the Client, her year old child brought in a Mini [redacted] in his book-bag in April and when child was picked up, it was not thereThe video was reviewed by CADC Management & there was no indication that the child took the I pad out of the book bagThe child said the [redacted] was in the carEvery other day the child takes out his [redacted] and plays the [redacted] but that day the child never goes to the bag for the I pad, CADC cannot verify the I pad came into the building CADC maintenance crew was in the building repairing carpets but were never in the vicinity of the book bag nor was there any indication of a [redacted] in the areas the maintenance crew was inCADC can not and does not take responsibility for items, property of articles that are brought into the building but not part of our requirement for the studentCADC does not require students to provide Electronic equipmentClient states that Ms Maria did not want to provide a piece of paper with times of the camera observationMs Maria does not work in the office and does not have permissions to take anything from the officeMs Maria is one of the teachersMsPeggy (the office manager) was on vacation when the request was made to see the note, MsMaria did not know where MsPeggy kept the note and could not provide it to the clientMsNona S [redacted] was filling in for Peggy and she also did not know where the note was, Neither Maria or MsS [redacted] knew how to work the camerasClient filed a Police report on June 26, for the [redacted] that went missing in April The police officer came to the building and was able to talk to Peggy by phonePeggy told the officer that she and the Asst Director Had viewed the video in April and found no indication that the pad was in the buildingWith regard to the final statement of the company being very unprofessional and liars, we make every effort to serve our communityWe are a not for profit educational ministry and have always operated in a professional manner in all situations, There is no indication that the Client was lied too but rather the documentation shows that the company went out of it’s way to accommodate the ClientThe client is responsible for tuition payments and fees as shown by the enclosed documents as well as unrequested personal belongings brought to the facilityClient returned to our facility on June 29, and is paying the agreed fees in a timely manner.We hope this information is clarification enough that the complaint is invalid for a number of reasonsSincerely,Debora P***CEO, Joseph Storehouse Ministries,Inc

To Whom This May Concern.CADC wishes to address each item in the June 25, 2015 complaint:1.Client states that our company defaulted her account and did not give notice. Response: Clients are responsible for the contract amounts or agreements with our establishment. Our contract for services is with...

the client and although client may have subsidized care, DSS has the client sign their contract acknowledging their responsibility, Attached are 3 separate agreements, 1. is the agreement signed by the Client for the weekly services provided far the school year. 2, is a signed agreement for Summer camp with the fee listed at the bottom. 3. The Purchase Order from Social Services indicating the Parent responsibility to our facility that is not covered by DSS. Parent is responsible for all fees charged on their account. No fees are on the account that are not per-authorized. Client has access to their account upon request by paper or email.2. Item # 4 is the billing for the Client 3. Client refers to a [redacted] brought to our facility that turned up missing. According to the Client, her 4 year old child brought in a Mini [redacted] in his book-bag in April and when child was picked up, it was not there. The video was reviewed by CADC Management & there was no indication that the child took the I pad out of the book bag. The child said the [redacted] was in the car. Every other day the child takes out his [redacted] and plays the [redacted] but that day the child never goes to the bag for the I pad, CADC cannot verify the I pad came into the building CADC maintenance crew was in the building repairing carpets but were never in the vicinity of the book bag nor was there any indication of a [redacted] in the areas the maintenance crew was in. CADC can not and does not take responsibility for items, property of articles that are brought into the building but not part of our requirement for the student. CADC does not require students to provide Electronic equipment. 4. Client states that Ms Maria did not want to provide a piece of paper with times of the camera observation. Ms Maria does not work in the office and does not have permissions to take anything from the office. Ms Maria is one of the teachers. Ms. Peggy (the office manager) was on vacation when the request was made to see the note, Ms. Maria did not know where Ms. Peggy kept the note and could not provide it to the client. Ms. Nona S[redacted] was filling in for Peggy and she also did not know where the note was, Neither Maria or Ms. S[redacted] knew how to work the cameras. 5. Client filed a Police report on June 26, 2015 for the [redacted] that went missing in April 2015. The police officer came to the building and was able to talk to Peggy by phone. Peggy told the officer that she and the Asst Director Had viewed the video in April and found no indication that the pad was in the building.6. With regard to the final statement of the company being very unprofessional and liars, we make every effort to serve our community. We are a not for profit educational ministry and have always operated in a professional manner in all situations, There is no indication that the Client was lied too but rather the documentation shows that the company went out of it’s way to accommodate the Client. The client is responsible for tuition payments and fees as shown by the enclosed documents as well as unrequested personal belongings brought to the facility.7. Client returned to our facility on June 29, 2015 and is paying the agreed fees in a timely manner.We hope this information is clarification enough that the complaint is invalid for a number of reasonsSincerely,Debora P[redacted]CEO, Joseph Storehouse Ministries,Inc.

To Whom This May Concern.CADC wishes to address each item in the June 25, 2015 complaint:1.Client states that our company defaulted her account and did not give notice. Response: Clients are responsible for the contract amounts or agreements with our establishment. Our contract for...

services is with the client and although client may have subsidized care, DSS has the client sign their contract acknowledging their responsibility, Attached are 3 separate agreements, 1. is the agreement signed by the Client for the weekly services provided far the school year. 2, is a signed agreement for Summer camp with the fee listed at the bottom. 3. The Purchase Order from Social Services indicating the Parent responsibility to our facility that is not covered by DSS. Parent is responsible for all fees charged on their account. No fees are on the account that are not per-authorized. Client has access to their account upon request by paper or email.2. Item # 4 is the billing for the Client 3. Client refers to a [redacted] brought to our facility that turned up missing. According to the Client, her 4 year old child brought in a Mini [redacted] in his book-bag in April and when child was picked up, it was not there. The video was reviewed by CADC Management & there was no indication that the child took the I pad out of the book bag. The child said the [redacted] was in the car. Every other day the child takes out his [redacted] and plays the [redacted] but that day the child never goes to the bag for the I pad, CADC cannot verify the I pad came into the building CADC maintenance crew was in the building repairing carpets but were never in the vicinity of the book bag nor was there any indication of a [redacted] in the areas the maintenance crew was in. CADC can not and does not take responsibility for items, property of articles that are brought into the building but not part of our requirement for the student. CADC does not require students to provide Electronic equipment. 4. Client states that Ms Maria did not want to provide a piece of paper with times of the camera observation. Ms Maria does not work in the office and does not have permissions to take anything from the office. Ms Maria is one of the teachers. Ms. Peggy (the office manager) was on vacation when the request was made to see the note, Ms. Maria did not know where Ms. Peggy kept the note and could not provide it to the client. Ms. Nona S[redacted] was filling in for Peggy and she also did not know where the note was, Neither Maria or Ms. S[redacted] knew how to work the cameras. 5. Client filed a Police report on June 26, 2015 for the [redacted] that went missing in April 2015. The police officer came to the building and was able to talk to Peggy by phone. Peggy told the officer that she and the Asst Director Had viewed the video in April and found no indication that the pad was in the building.6. With regard to the final statement of the company being very unprofessional and liars, we make every effort to serve our community. We are a not for profit educational ministry and have always operated in a professional manner in all situations, There is no indication that the Client was lied too but rather the documentation shows that the company went out of it’s way to accommodate the Client. The client is responsible for tuition payments and fees as shown by the enclosed documents as well as unrequested personal belongings brought to the facility.7. Client returned to our facility on June 29, 2015 and is paying the agreed fees in a timely manner.We hope this information is clarification enough that the complaint is invalid for a number of reasonsSincerely,
Debora P[redacted]CEO, Joseph Storehouse Ministries,Inc.