Cornerstone Automotive

Complaint: ***
I am rejecting this response because:
Based diagnosis from the mechanic, and having to add four quarts of oilhad to add the quarts because it was practically emptyI must remind you the vehicle has no leaks, or for no reason smoking prior to the incidentOnce my mechanic remove two of the spark plugs they were obiously never replacedWhen I complaint the mechanic brought out a spark plug out to the lobbyBut this doesnt proof they came off my vehicleBased on taking my vehicle to my mechanic, he explained to me that theirs is no way my vehicle would burn up to fours quarts of oilThe *** Cornerstone was explaining to me that a vehicle should only use up to two quarts of oil max in a months or 30,milesSo how would my vehicle be short four quarts? And I may add this still only read three quarts of lineSo based on this you still think this is not your fault? Remember word of mouth and online is where you buisness will come fromIf you still dont take care of this I will make sure this will be known as well if you take care of it..........please keep me posted you have all my info
Must I add you open up my engine with out my consent, I still have the peices that were removed
Regarding *** *** Complaint

[redacted] brought me a 1998 Pontiac Sunfire with 194797 mile on it. Main problem it was having was a clutch pedal that would go all the way to the floor each time the clutch pedal was pushed. [redacted] told me to look the car over, and get a quote to fix everything that was a safety concern, anything...

that would prevent her from driving back and forth to college, and that the state would pay for the repairs.  After the quote was made the vehicle was parked on the side waiting for the state to approve the quote, it was undrivable due to the sticking clutch pedal. After a couple days go by the customer then tells me that the state approved the quote and that it would take a week or so to get the check from them.  Never hearing of such a program we waited for them to show us the money until we ordered the parts to fix the car.                         After a week went by the check came in and the customer then gave us the money for the parts, the husband then stated he wanted the car completely fix in one day. We then began to do the repairs on the vehicle, which includes the following Headlight switch, Clutch kit, Clutch master cylinder, Flywheel, Brake rotors and pads, Brake drums and shoes,  Both lower ball joints, Coolant recovery tank, A/C compressor with Accumulator and orifice tube and the cooling fan assembly. The customer states these repairs as "MInor repairs". These "minor repairs" should have been done long time ago, so that the vehicle would stay in a safe driving condition. When is a transmission removal a "minor repair"? After the repairs were made we test drove the vehicle, about 20 miles. The test drive went great with no problems at all. We then informed the customer that the vehicle was all ready to go. The customer came by and payed the rest of her bill and drove off.                         About two weeks go by and I get a call from the customer's husband stating that the vehicle has overheated and that they were losing coolant, than he said that he was going to get his truck and trailer to tow it back to the shop. In the morning when we arrived at the shop the vehicle was here. Upon further inspection we notice that the entire exhaust system, fuel lines and oxygen sensors had been ripped out from underneath the vehicle, we were standing there puzzled at the situation. My next door neighbor kindly came over and told me what he saw. He said he saw the husband trying to unload the car from the trailer and it fell off the trailer tearing the exhaust system out. If the husband actually used a towing company this would have not happened.                         We got the approval to go ahead and fix the exhaust system from the husband. I knew that they were trying to save money so I order the exhaust system online instead of from my parts store. The only downside would be that it would take a little more longer to get here. About 10 days later the exhaust system finally shows up. I go ahead and fit the new exhaust in and than I moved on to the overheating problem which was that the radiator was leaking at the bottom left tank. At this moment the husband thinks the fan cause the leak in the radiator, which is not the case because the fan was in the stock location. However we did replace the radiator at no charge to avoid any conflict. The customer did pay for the exhaust system and oxygen sensors, then drove her car home. It was a big mess trying to collect this money, we would not release the vehicle until the bill was paid for. A couple of hours went by and they managed to come up with the money.  They wanted to make payment or release the car and they would come back but we stood our ground on the vehicle stays on the lot until the bill is payed for.                         Recently the husband stopped in with the vehicle. He stated that there was a vibration in the front end, the engine was misfiring, and that it would lose small amounts of coolant which he believes to be the cylinder head gasket. At the end of my testing this is what I found, I drove the vehicle up to 80mph and there was no front end vibration, I pressurized the cooling system and found no coolant leaking, no coolant in the oil and it was not overheating. We then did a compression test, this test results show that this engine is very tired and needs to retire. We then did a wet compression test, the results showed that most of the loss compression came from the rings and piston area and not the top of the engine. When the husband stopped by we told him the results of the tests that we did. he was under the impression that it was a head gasket due to [redacted] overheating the engine and wanted us to make things right. We then explained that it was not our fault the radiator started to leak, and it is the driver's responsibility to make sure the vehicle does not overheat. That is when he took possession of the vehicle and left. We did not charge him for testing the vehicle.                        [redacted]

Revdex.com ID - [redacted]
 
To Who it may concern,
This letter is a response from Cornerstone Automotive – Culebra rd. to add some information on the situation with our customers 2006 Jeep Commander. The customer brought his vehicle to us on Feb 26,...

2014 with 131,753 miles on the odometer for some routine maintenance services. A visual inspection, spark plug replacement, fuel induction cleaning, and an oil change service were performed. In the technician’s notes and on the customer’s signed invoice we notated that there was slight oil leakage from the oil pan and rear main seal area. We also notated that the coolant level was very low due to a leaking heater hose. It was also notated that all 4 brake rotors were below manufacturers discard specification and new pads were needed. A full estimate was given to the customer regarding these issues, and the additional work was declined. Said customer brought vehicle back to our repair facility on April 16, 2014 with a drivability issue. The reading on the odometer at this time was 134,515 miles. The customer informed us that he had someone inspect his vehicle and they claimed we did not perform the purchased services. We immediately took action and removed the spark plugs to verify they matched our parts purchase receipt. The spark plugs were verified and matched the invoice part number exactly. There was very little wear on them except for cylinder number 2 which was heavily coated in oil. We also positively verified that this vehicle had our brand of oil filter and oil change reminder sticker. Our lead technician then proceeded to run a full diagnostic as to why there was a cylinder 2 misfire and pinpoint the issue at no charge to the customer. After testing the ignition coil and injector it became evident that this was a deeper issue. We have seen issues with these 3.7 liter engines having rocker arm and cylinder head issues. We proceeded to diagnose further and removed the valve cover, again at no charge to the customer. Upon removal of the valve cover we found the rocker arm sitting in a valley of the cylinder head. It had completely fallen off and was not performing its intended function. There was also an abundance of sludge and debris everywhere on top of the cylinder head. We recommended an engine replacement due to the poor internal condition of the engine and customer declined. We also performed an oil change at no cost to the customer during this process. It is unfortunate that said customer had an internal engine component fail, but Cornerstone Automotive is not responsible for this part failure and its related oil consumption and drivability issues. We verified all the purchased services were performed and 2,762 miles later a separate issue became apparent after 3 hours of no charge diagnostic work performed by us as a courtesy. Cornerstone Automotive does not know the service history of this vehicle, but from the amount of sludge and build up present in the motor it is safe to say that lack of maintenance may have ultimately caused the cylinder 2 rocker arm issue. We will not be issuing any refund and we will not pay to have this engine repaired or replaced. We also have pictures of the rocker arm and the sludge buildup under the valve cover available upon request. If there are any questions regarding this issue feel free to contact Cornerstone Automotive. Thank You.
 
[redacted]
Cornerstone Automotive – Culebra Rd.
[redacted] or [redacted]

[redacted] brought me a 1998 Pontiac Sunfire with 194797 mile on it. Main problem it was having was a clutch pedal that would go all the way to the floor each time the clutch pedal was pushed. [redacted] told me to look the car over, and get a quote to fix everything that was a safety concern, anything...

that would prevent her from driving back and forth to college, and that the state would pay for the repairs.  After the quote was made the vehicle was parked on the side waiting for the state to approve the quote, it was undrivable due to the sticking clutch pedal. After a couple days go by the customer then tells me that the state approved the quote and that it would take a week or so to get the check from them.  Never hearing of such a program we waited for them to show us the money until we ordered the parts to fix the car.                         After a week went by the check came in and the customer then gave us the money for the parts, the husband then stated he wanted the car completely fix in one day. We then began to do the repairs on the vehicle, which includes the following Headlight switch, Clutch kit, Clutch master cylinder, Flywheel, Brake rotors and pads, Brake drums and shoes,  Both lower ball joints, Coolant recovery tank, A/C compressor with Accumulator and orifice tube and the cooling fan assembly. The customer states these repairs as "MInor repairs". These "minor repairs" should have been done long time ago, so that the vehicle would stay in a safe driving condition. When is a transmission removal a "minor repair"? After the repairs were made we test drove the vehicle, about 20 miles. The test drive went great with no problems at all. We then informed the customer that the vehicle was all ready to go. The customer came by and payed the rest of her bill and drove off.                         About two weeks go by and I get a call from the customer's husband stating that the vehicle has overheated and that they were losing coolant, than he said that he was going to get his truck and trailer to tow it back to the shop. In the morning when we arrived at the shop the vehicle was here. Upon further inspection we notice that the entire exhaust system, fuel lines and oxygen sensors had been ripped out from underneath the vehicle, we were standing there puzzled at the situation. My next door neighbor kindly came over and told me what he saw. He said he saw the husband trying to unload the car from the trailer and it fell off the trailer tearing the exhaust system out. If the husband actually used a towing company this would have not happened.                         We got the approval to go ahead and fix the exhaust system from the husband. I knew that they were trying to save money so I order the exhaust system online instead of from my parts store. The only downside would be that it would take a little more longer to get here. About 10 days later the exhaust system finally shows up. I go ahead and fit the new exhaust in and than I moved on to the overheating problem which was that the radiator was leaking at the bottom left tank. At this moment the husband thinks the fan cause the leak in the radiator, which is not the case because the fan was in the stock location. However we did replace the radiator at no charge to avoid any conflict. The customer did pay for the exhaust system and oxygen sensors, then drove her car home. It was a big mess trying to collect this money, we would not release the vehicle until the bill was paid for. A couple of hours went by and they managed to come up with the money.  They wanted to make payment or release the car and they would come back but we stood our ground on the vehicle stays on the lot until the bill is payed for.                         Recently the husband stopped in with the vehicle. He stated that there was a vibration in the front end, the engine was misfiring, and that it would lose small amounts of coolant which he believes to be the cylinder head gasket. At the end of my testing this is what I found, I drove the vehicle up to 80mph and there was no front end vibration, I pressurized the cooling system and found no coolant leaking, no coolant in the oil and it was not overheating. We then did a compression test, this test results show that this engine is very tired and needs to retire. We then did a wet compression test, the results showed that most of the loss compression came from the rings and piston area and not the top of the engine. When the husband stopped by we told him the results of the tests that we did. he was under the impression that it was a head gasket due to [redacted] overheating the engine and wanted us to make things right. We then explained that it was not our fault the radiator started to leak, and it is the driver's responsibility to make sure the vehicle does not overheat. That is when he took possession of the vehicle and left. We did not charge him for testing the vehicle.                        [redacted]

the response is fill with lie and slander. I have a business complaint they attack me and my husband on a personal level.