Cornerstone Concrete LLC

To Whom it may concern,I as the business owner of Cornerstone Concrete take immense effort in making Cornerstone a company of the highest integrity and top notch qualityThat is why our tag line is"Quality and Integrity with Concrete Results." Since June of 1989, when I started Cornerstone, I
have had over a customers and I try the utmost to take care of each and every one the way I would want to be treatedWhen it comes to a disgruntled customer, I choose to hit the issue head on and do everything possible to bring the situation(issue) to a point where I can walk away and have no regrets, even if it comes to tearing out my work and redoing the entire jobI have learned that because of my nice nature, there are some that will try to take advantage of that character in me:( With this particular customer, we already resorted to tearing out and replacing roughly 1/of the project that, at the time, I felt sick for replacing because those section were not merited for tear out and replace, but because of the manipulative attitude of the customer I gut wrenchingly did as he askedDuring the interaction with this customer, there was a point in which he looked up towards the sky and told me"I'm not listening to you!." I could go on trying to put to paper the interaction I have had with this customer but it would take a book to convey my effortsI really dont want to blow smoke, I know who I am and who Cornerstone is so I will stop with the my rant.I, along with other highly respected gentlemen in the concrete industry, (in which the customer sought out himself) have recommended an industry fix by using a high quality industry sealer dyeThis option is a solution that would be more than fair for all parties involvedUnfortunately he will not allow the professionals to guide him through this difficult situation that he is having.Sincerely,John ***owner of Cornerstone Concrete LLC

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