Cornerstone Family Services Inc.

October 2, Dear *** ***:In reply to your letter of September 29, concerning the memorial ordered by *** *** please find the following information:The contract was written for terms, and we do not order any memorial until paid in full.My L*** has spoken to
*** several times over the past couple of weeks And to my knowledge everything was resolved.The bronze memorial for *** *** arrived on September 30th and was installed on the same dateA picture has been sent to *** and I have enclosed a copy of same.Sincerely,
Tina H
Director of Administration

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], after talking  Mr. L[redacted] on September 30.    
Two weeks after this date a picture will be place on the maker.   I'm waiting for Mr. L[redacted] to phone me.  He has not call me. 
 I'm giving him time before I phone him.  Hopefully, this will end soon with good success.   I will let you know [redacted] how all this turns out.
Regards,
[redacted]

Review: I purchased a Tombstone to be placed on my Husbands grave on April 27, 2013, and it is now October 4 and it has yet to be placed on the grave.

I have constantly spoken with ([redacted]) and employee at [redacted] and was informed that it would be placed ASAP. They ordered the tombstone and when it was received, the spelling was wrong -they returned it three months ago to be corrected, but I have not heard a word since then. This is mty complaint.Desired Settlement: I was robbed in the cemetery in July trying to locate the grave of my husband. Had a tombstone been on the grave, it would not have taken me long to lay the flowers.

Review: My mother passed away May 2013. I needed there services. My first payment from credit card on July 2013 $1,000, I went to the office on August 2013 along with my Pastor $1,000 cash. On Oct 2013 $500 cash to the office. and $149.84 with credit card. the total of $2649.84. I have all receipts. I still don't have a marker down on this day. the reason for the long delay went from misspelling name to delivery mixed up. I made many calls and talk with the agent. I guess, he has done his best. I just want my service done ASAP.Desired Settlement: please finish the job ASAP.

Review: My Pastor & I came to [redacted] in late May 2013. My Mother passed away May 25,2013. Mr. W L[redacted] the manager, helped me at this time. We finally came to a fair price. On July 11, 2013, I made a credit card payment. On August 12, 2013, I made a payment in cash at his office with my Pastor. The last and final payment was on October 29, 2013 at his office at [redacted] Maryland. One payment was cash and the other was from credit card. So, as of, October 29, 2013 I paid in full & I have all recipients. I've NOT received a marker for my mother. I made several calls to Mr. L[redacted] cell. Mr. L[redacted] always give me the impression that things are going well. And he gives me a timing schedule but later things aren't as planned. It's either a no show on delivery, too many delays, misprint on picture and/or name, or some other misinformation problems. I don't know, where the misunderstand communication is coming from, but, this must stop. I'm very depressed & stress out of my mind. I'm suppose to visit my mother site not going in circles. I did my part, I paid in full. I want [redacted] or/both Mr. L[redacted] do their part and give my service. This is a place of professional business and all I'm getting is a pile of mess. I want to see the resource of what I paid for. I've been waiting for a year & counting. This is bad for business.Desired Settlement: I want apology from Mr. L[redacted] and/or [redacted]. I don't know, who's at fault. I want the job finish it's been long over due.

Business

Response:

October 2, 2014Dear [redacted]:In reply to your letter of September 29, 2014 concerning the memorial ordered by [redacted] please find the following information:The contract was written for terms, and we do not order any memorial until paid in full.My L[redacted] has spoken to [redacted] several times over the past couple of weeks And to my knowledge everything was resolved.The bronze memorial for [redacted] arrived on September 30th and was installed on the same date. A picture has been sent to [redacted] and I have enclosed a copy of same.Sincerely,Tina HDirector of Administration

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], after talking Mr. L[redacted] on September 30.