Cornerstone Fence & Ornamental Gate, LLC

From: [redacted] Sent: Monday, June 13, 2016 4:25 PMTo: [redacted]Subject: Re: [redacted]Cornerstone Fence response to complaint #[redacted]Consumer was quoted a fence on...

4/27/2016 in which he contacted our office and placed a deposit over the phone for 50% of the cost of his quoted fence work.  It was told to the consumer that in addition to the deposit, we would need a signed contract and terms and conditions in order to proceed with his order.  We placed several calls to him afterwards and left messages asking for signed paperwork.  The consumer returned a phone call on 5/11/2016 and stated that he was disappointed that we had not ordered his materials as of yet, it was again explained to him that we needed a signed contract from him.  He then expressed that he would like a refund for the deposit that he placed.  We did process his refund on 5/19/2016 for the amount of $2,500.00.

From: [redacted] Sent: Monday, June 13, 2016 4:25 PMTo: [redacted]Subject: Re: [redacted]Cornerstone Fence response to complaint #[redacted]Consumer was quoted a fence on 4/27/2016 in which he contacted our...

office and placed a deposit over the phone for 50% of the cost of his quoted fence work.  It was told to the consumer that in addition to the deposit, we would need a signed contract and terms and conditions in order to proceed with his order.  We placed several calls to him afterwards and left messages asking for signed paperwork.  The consumer returned a phone call on 5/11/2016 and stated that he was disappointed that we had not ordered his materials as of yet, it was again explained to him that we needed a signed contract from him.  He then expressed that he would like a refund for the deposit that he placed.  We did process his refund on 5/19/2016 for the amount of $2,500.00.