I just wanted to express how impressed I was with every aspect of my experience with US Air Conditioning & Heating Refrigeration CorpThey sent Brian who was extremely helpful; as he not only assessed my problem fully, but made sure that I received what I needed in an easy to understand wayThe installers were also exceptional, as they were respectful and installed my unit with much care and precisionI would definitely use this company again if needed, and would recommend them to anyone looking for great service and a hassle-free experience
See update below ---ORIGINAL POST, 02/08/2106--- Tried to get them to sell me a Rheem AC filter cover panel Called them for a days straight, even emailed them pics of the needed part Every time, someone on the phone would tell me they would call me back soon No one ever did Finally, the last time I spoke on the phone with them, they tried to tack on a "maintenance service visit." I told them no, the receptionist copped an attitude, and again they said a service manager would get back with me; that person never got back with me Very poor customer service, and not sure why they didn't understand that I just wanted a Rheem part even though I told them and emailed pics on and a model number on what I was looking for ---UPDATE, 02/18/2016--- I heard from US Air a week after the above occurred When the sales manager heard about what happened, he was very apologetic and offered to find the missing panel and install the part for free to make up for the misunderstanding They installed within two days and did a fine job!
I just wanted to express how impressed I was with every aspect of my experience with US Air Conditioning & Heating Refrigeration CorpThey sent Brian who was extremely helpful; as he not only assessed my problem fully, but made sure that I received what I needed in an easy to understand wayThe installers were also exceptional, as they were respectful and installed my unit with much care and precisionI would definitely use this company again if needed, and would recommend them to anyone looking for great service and a hassle-free experience
See update below ---ORIGINAL POST, 02/08/2106--- Tried to get them to sell me a Rheem AC filter cover panel Called them for a days straight, even emailed them pics of the needed part Every time, someone on the phone would tell me they would call me back soon No one ever did Finally, the last time I spoke on the phone with them, they tried to tack on a "maintenance service visit." I told them no, the receptionist copped an attitude, and again they said a service manager would get back with me; that person never got back with me Very poor customer service, and not sure why they didn't understand that I just wanted a Rheem part even though I told them and emailed pics on and a model number on what I was looking for ---UPDATE, 02/18/2016--- I heard from US Air a week after the above occurred When the sales manager heard about what happened, he was very apologetic and offered to find the missing panel and install the part for free to make up for the misunderstanding They installed within two days and did a fine job!