Cornerstone Health Company

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Please understand that it is AFTER I reviewed and looked closely at my neighbor's roofing several times I asked my gutter functions remain unchanged and which was agreed to before I gave my deposit checkYes, this was not put in writing, but it does not alter my contentionI asked for a revisit from Goodhew to agree on color and to point out certain conditions I wanted metGoodhew agreed to those conditions which certainly included gutters and I even pointed out my most vulnerable gutterIt was only after that I made a deposit checkSpecifically, I had noticed my neighbor's gutter functions are inoperative at a few places where roofing extends beyond his gutter catchment areaI also understood metal roofing will over-extend at its edges beyond current roof lines when Goodhew answered my detailed questions on this subject during their 1st visitOrdinarily most gutters would accommodate these over extensions but not allDuring that 1st visit neither party could predict gutters could miss runoffsThat is the nature of metal roofing when installed over an existing functional roof and gutter arrangementMy neighbor has no complaints because where his gutters fail to catch roof runoffs the ground below is wood chipsIn my case it is lawn over dirt or concrete sidewalksI already have holes in the lawn and I fear frost damage on the sidewalks once freezing weather arrivesI tried in good faith to extend gutters at my own expense and labor but failed miserably because I am no expert and cannot reach high roof linesI did manage to extend at a couple of places but my fixes are temporary but they demonstrate this is a simple task for others in the know I also brought dirt in to fill those lawn holes.Please fix my guttersI remain a dissatisfied customer on an otherwise very well done job Regards, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. I don't want to nitpick at this all dayI am a dissatisfied customer, No one expects after spending almost $12,000, gutters to perform badly if they performed well before work commenced on a perfectly good and very recently repaired shingle roofIn addition, I did not make out a deposit check until it was agreed gutters would continue to functionIt is immaterial whether gutters were left undisturbed or notI even pointed out the most vulnerable gutter New roofing extends beyond gutter reach at a few places and the business should realize fixing peripheral problems like this is part of doing businessWork I requested fixing siding and soffit it was performed voluntarily, presumably out of goodwillBy the way those fixes did not work, but I am not complaining. I did not ask for removal of remnant material, I offered it to them when choices were discussed assuming it could be useful for themI also offered to dispose it myself but the business graciously took it away for which I am gratefulI brought to their attention the west side of the house which encounters heavy winds, I could have kept mum and sue them if it leaked later on. Instead, I disclosed when the house was 1st built the builder had to return several times to fix wind induced leaksAfter they were fixed, the interior was repainted in Since then it's been dryI invited the business to view the interior and they took pictures as evidenceIt was dry, without leakage stainsYes, I am grateful they performed additional work on sealing and channels on the west side but it was not demandedThis was business practice at its best--protect their own interests and assure customers of trouble free living.Please view a picture of the 1st gutter problem where a once-working gutter drain now encountered obstruction from a standing seam inches awayI am grateful it was fixedAnother gutter fix on that visit was not requested or demanded but it definitely enhanced performance for which I was grateful.When I discovered more gutter problems after viewing the house in pouring rain, I brought it to their attention and this is what's it's all aboutPlease view additional picturesComparing another house with mine does not solve my problemFor one thing, while the other house has beneficial wrap around guttering with outside corners at most places, mine has dead end guttering everywhere except at a couple of locations with inside cornersIn spite of all this (I am repeating this) out of goodwill I have made some clumsy, temporary fixes at a couple of places
Regards,
*** ***

The customer has demanded us to fix existing gutters We were hired to install the standing seam metal roof only We have already done more than the contract stated We changed J-Channel (due to large amount of sealer), re-attached loose siding, sealed vinyl corners on dormer where water was leaking in, flipped soffitt back into place, hauled debris away (even though contract stated pile), and returned and changed downspouts per customer request all done at no chargeCustomer was told via email conversation to look at his neighbor's roof we installed (which highly recommended us) that his roof would look similar He was told to look at the edges, valleys, cap and sheets and that minor imperfections to be excepted on the roof (oil canning) The gutter was never moved or disturbed during our installation process of the standing seam metal roof therefore, the gutter was not altered in any way They have retained the same characteristics upon arrival of installation of the standing seam metal roof We offered to quote him on new gutter since he feels it is our responsibility to fix existing gutter since we installed the standing seam metal roof The contract does not include any gutter work, roof only He signed the contract We can provide 100s of happy customers, his neighbor being one of them It seems the more we did for free the more he finds wrong with work we did not do Our satisfaction with our customers is very important to us, but we can only do some much free work

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Please understand that it is AFTER I reviewed and looked closely at my neighbor's roofing several times I asked my gutter functions remain unchanged and which was agreed to before I gave my deposit check. Yes, this was not put in writing, but it does not alter my contention. I asked for a revisit from Goodhew to agree on color and to point out certain conditions I wanted met. Goodhew agreed to those conditions which certainly included gutters and I even pointed out my most vulnerable gutter. It was only after that I made a deposit check. Specifically, I had noticed my neighbor's gutter functions are inoperative at a few places where roofing extends beyond his gutter catchment area. I also understood metal roofing will over-extend at its edges beyond current roof lines when Goodhew answered my detailed questions on this subject during their 1st visit. Ordinarily most gutters would accommodate these over extensions but not all. During that 1st visit neither party could predict gutters could miss runoffs. That is the nature of metal roofing when installed over an existing functional roof and gutter arrangement. My neighbor has no complaints because where his gutters fail to catch roof runoffs the ground below is wood chips. In my case it is lawn over dirt or concrete sidewalks. I already have holes in the lawn and I fear frost damage on the sidewalks once freezing weather arrives. I tried in good faith to extend gutters at my own expense and labor but failed miserably because I am no expert and cannot reach high roof lines. I did manage to extend at a couple of places but my fixes are temporary but they demonstrate this is a simple task for others in the know.  I also brought dirt in to fill those lawn holes.Please fix my gutters. I remain a dissatisfied customer on an otherwise very well done job.
Regards,
[redacted]

The customer has demanded us to fix existing gutters.  We were hired to install the standing seam metal roof only.  We have already done more than the contract stated.  We changed J-Channel (due to large amount of sealer), re-attached loose siding, sealed vinyl corners on dormer where...

water was leaking in, flipped soffitt back into place, hauled debris away (even though contract stated pile), and returned and changed 2 downspouts per customer request all done at no charge. Customer was told via email conversation to look at his neighbor's roof we installed (which highly recommended us) that his roof would look similar.  He was told to look at the edges, valleys, cap and sheets and that minor imperfections to be excepted on the roof (oil canning).  The gutter was never moved or disturbed during our installation process of the standing seam metal roof therefore, the gutter was not altered in any way.  They have retained the same characteristics upon arrival of installation of the standing seam metal roof.  We offered to quote him on new gutter since he feels it is our responsibility to fix existing gutter since we installed the standing seam metal roof.  The contract does not include any gutter work, roof only.  He signed the contract.  We can provide 100s of happy customers, his neighbor being one of them.  It seems the more we did for free the more he finds wrong with work we did not do.   Our satisfaction with our customers is very important to us, but we can only do some much free work.