Cornerstone Insurance Producers Reviews (%countItem)
Cornerstone Insurance Producers Rating
Address: 425 N Prince St Ste 103, Lancaster, Pennsylvania, United States, 17603-4634
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I was forced to insurance on storage facility without being fully disclosed on policy. this information was not disclosed that it required insurance and the storage fee was a certain fee. there was a break in at facility and a claim filed under file number ***-***. the insurance company refused to pay claim file amount although all proper documents has been filed.
June 3, 2020
Dear ***:We are in
receipt of your inquiry involving ***’ storage unit located in Southhaven,
MS. This loss
was reported to us on March 27, 2020 with a date of loss of March 5, 2020. The report indicated there was a theft to the
belongings stored in unit ***. *** has an ACV policy covering his contents with a limit of $2,000.00.On 4/13/2020
we received supporting documentation from *** and we issued a check for
$1206.00. *** called us to discuss
the payment and issues with the facility. I spoke to him on 4/21/2020. I gave him options on how to provide
supporting documentation for his remaining items. We received the additional documentation on 5/11/2020
and issued payment for the full policy limits on 5/13/2020.I’ve
included a copy of the lease *** signed in 2016 which includes and
explains the limits of insurance. We
have issued the full $2,000.00 policy.When I spoke
with *** I advised him any issues he has with the facility itself will
have to be directed to the facility.
Please let
me know if you need anything further from Cornerstone. I can be reached at .Sincerely,Erika
C***, AICClaims
Manager
We contacted *** after confirming the check sent to the PO Box was not cashed. We also asked him for a physical address and offered to send the payment 2 day mail to him. *** has received the check and has no further concerns that we are aware of.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am not rejecting this response because: I wanted the Revdex.com to know that this company was still playing games when it mailed the check again but the neighbor brought to home address and I did get check and made deposit at bank unknown if there are any other mattes at this time therefore I appreciate the Revdex.com assistance in matter. This will conclude the matter. Below please find info of correct address and shipped to anther address.
Regards,
***
***@***.com Jul 7, 2020, 1:05 PM (7 days ago)
to meCORNERSTONE OPERATIONS GROUP LLC425 N. PRINCE ST.SUITE 101LANCASTER, PA 17603 ***MEMPHIS, TN ***July 07, 2020RE: Claim No: *** Insured: *** Storage Facility: *** Unit No: Date of Loss: 03/05/2020 Policy Limits: $2,000.00***,Per our conversation yesterday I am providing you with the tracking information for the check that was mailed today. It was sent USPS 2 day Priority, *** to *** Memphis, TN ***.Respectfully,Todd LThe contents of this email message and any attachments are intended solely for the addressee(s) and may contain confidential and/or privileged information and may be legally protected from disclosure. If you are not the intended recipient of this message or their agent, or if this message has been addressed to you in error, please immediately alert the sender by reply email and then delete this message and any attachments. If you are not the intended recipient, you are hereby notified that any use, dissemination, copying, or storage of this message or its attachments is strictly prohibited.
I have my storage unit insurance through cornerstone insurance producers llc located in Lancaster PA. My storage unit got broken into so I started a claim process. I talked to Nyree P and her customer service was completely awful. She didn’t help me one bit nor seemed like she wanted to. All she explained to me was that my online police report wasn’t good enough and I should’ve had a cop come out to do the police report for evidence. The claim directions only said to file a police report and which I did. So therefore my claim is denied and when I mentioned involving my attorney she hung up in my face. All I want is something to compensate for my belongings that got stolen. Which is why I pay insurance every month incase there is a robbery or damages. Now I’m screwed out of my belongings that were stolen and also all the money I gave this ridiculous insurance company over the past years. I will never buy or recommend this insurance company to anyone. They are a scam.
February 19, 2020
Dear ***:
We are in receipt of your inquiry involving ***' storage unit located in Tulsa, OK. This loss was reported to us on January 6, 2020 with a date of loss of January 6, 2002. The report indicated there was a theft to the belongings stored in unit ***. *** has an ACV policy covering her contents with a limit of $2,000.00.
Based on our investigation we denied coverage for this incident. Please see both the Manager Incident Report (filled out by the facility manager) as well as the Statement of Loss (filled out by the insured). The insured stated on her Statement of Loss form that she got to her unit and the lock was missing. The facility manager reports the customer reported the incident to their office on January 6, 2020.
The policy is clear with its definition of Burglary and defines Burglary as follows: "Burglary: 100% of the amount of insurance for each insured loss by burglary or holdup. The term Burglary shall mean the act of stealing property by forcible entry in the storage space described in the Rental Agreement; however, this coverage only applies when such storage space is securely locked at the time of the forcible entry. Visible signs of forcible entry must be evident. Mere absence of a lock or padlock will not constitute forcible entry."
The policy states under Exclusions: 1. We do not insure: Loss or damage caused by theft or mysterious disappearance, except burglary as covered herein.
By *** own report, she arrived at her storage unit and the lock was missing. I have included a copy of our policy language and coverage denial letter issued on November 8, 2019.
I did call *** to explain the policy and get her version of events. She feels she paid insurance over the past couple of years and this should have been covered. I did explain policies cover some events and not others.
Please let me know if you need anything further from Cornerstone. I can be reached at X.
Sincerely,
Erika C.,
AIC Claims Manager
I had rented a storage unit with a company called *** in merced cal.T he only way to rent a storage there I was told by the manager I had to buy insurance or they couldn't rent to me well I did because I needed to store my things.about at the end of the month I had to leave out of town for a couple of weeks so I went to my storage got my cloths locked it and left.also the entrance gate had been broken for a few days and wen I returned the gate still hadn't been fixed long story short wen I was gone some one had broken into my unit stole over the value of what I was insured for I was insured for $2000.00 .This is the problem the insurance company said since my lock wasnt left by the thief's or thief it doesn't prove no break in occured.management also put there lock on my storage until I had returned.wen the manager let me in I could see it had been gone through it wasnt messed up bad at all but there was a foot print that did not belong to me or anyone I know of management took a picture and told me I had to make a police report.I have done everything that cal storage told me to do and everything the insurance company ask me to do and had to put more money out of my pocket to get everything motorized and pay for police report.from wat I can understand from the letter that was sent to me from them there starting that I never had my unit secured wen I know I did my neighbor knows I did and management also.I dont need to waste time going to court for there reason for not paying me.my fathers watch and ring was taken priceless if u understand wat I mean and a ring that was a gift for the amount of $900 and something dollars which if I would have known was that mich I wouldn't have takin it off but it was a gift I cant ask the price for it o feel I've been scammed with a rediculas excuse for not wanting to pay for wat they have you buy from them isn't that what I pay insurance for.im easy and will work with them but I'm not going to accept them telling me no burglary accord thank u
October 18, 2018 Dear ***:
We are in receipt of your inquiry dated October 2, 2018 regarding the above referenced claim.
I've read ***'s complaint. I reviewed the claim file in question. Our denial is valid based on the investigation into ***'s claim. I can only respond to the portion of his complaint regarding our denial. Our investigation showed there were not any signs of forced entry. Our policy states there must be signs of forced entry. The Manager's Incident Report and a follow up email from them state there were no signs of forced entry. ***'s statement indicates he went to his unit and another lock was on his unit. The facility states they put the lock *** unit when they discovered there wasn't a lock on his unit. I'd also like to point out that if this were a covered loss jewelry is excluded from coverage.
I have enclosed the Manager's Incident Report, ***'s Statement, the Police Report, and the follow up email with the facility manager. Enclosed you will also find a copy of the policy, the Declarations page, and denial letter issued to ***. Please let me know if you need anything further from Cornerstone. I can be reached at .
Sincerely,
Erika C.
AIC Claims Manager
Today I called on behalf of one of our customers who filed an insurance claim. The customer received a letter and she didn't understand what it meant and was upset because she thought her claim was denied. I called Cornerstone and inquired about this claim, I was put on brief hold and transfer to a lady who stated that the later doesn't say it was denied but is a "Reservation of Rights" letter. Then she questioned why am I calling for this matter, I was in the middle of explaining to her that the customer was upset and I offered to call to find out more about the letter but the representative interrupted me half way thru and from the beginning of the conversation there was a tone in her voice. At this point, I pointed out that this person is a customer of ours and she came in very upset, and that I did not appreciate her attitude towards the situation. She then cut me off and abruptly hung up the phone on me. I called back twice and was sent to voicemail. The woman I spoke to should be retrain in customer service. She works as an adjuster or rep not really sure, never the less she is dealing with people who at some point contacted her because they lost something. She was unprofessional, and yelled as she was hung up the phone on me. That is no way to deal with a customer.
The claim I called about was #***, time of the called was around 9:30 am est.
Dear Ms. Cameron:
We are in receipt of your inquiry dated September 7, 2018 regarding the above referenced claim. This complaint was submitted by an employee of the Passaic, NJ *** location.
I've read Ms. complaint. I reviewed the claim file in question. I was able to discuss the feedback with the representative that is handling the claim. Their versions of what occurred varied from one another. I also called Ms. and apologized for the phone call. I also assured her that I would speak to the representative that was involved. I also provided her with my direct line and asked that she call me if she has any future questions or concerns. I feel based on the conversation with Ms. that she was satisfied with the outcome.
Please let me know if you need anything further from Cornerstone. I can be reached at .
Sincerely,
Erika C
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
Cornerstone Operations Group LLC is a crooked insurance company that is paid through *** to cover damages of the personal property of the renters who incur losses with their units.
I am a victim of the fake insurance company Cornerstone Operations Group LLC.
This company needs to be investigated for fraud. I paid for insurance through *** who offers this fake insurance company to renters for personal property loss.
I have loss ALL of my personal property at *** (should be renamed ***)when I contacted the phony insurance company I received a letter from Nyree P *** that states they do not cover damages caused by "insects, rodents, vermin.
Cornerstone needs to be investigated they are collecting money from renters and they have no intentions of paying any claims.
Their waivers and disclaimers are written in very small font and a lot of verbiage in the contract so that anyone that purchase insurance from them will have to really study the contract to find what's covered and what isn't, the business rating that this company deserves is a big fat "F".
I AM SEEKING REIMBURSMENT FOR DAMAGES!
May 30, 2018Dear ***:
We are in receipt of your inquiry dated May 22,2018.
*** has an insurance policy with Cornerstone Operations Group. It covers contents up to theamount of $2,000.00 for covered losses. *** submitted a claim to us on March 28, 2018 with adate of loss of March 26, 2018. She reported her items were damaged by mice droppings and urine.Damage caused by rodents is excluded from the policy.
l have attached a copy of the denial letter issued to ***. I have also enclosed a copy of herstatement of loss, declarations page, a copy ofthe brochure provided to those who get the insurance,and a copy of the policy itself.
Please let me know if you need anything further from Cornerstone. l can be reached at X.
Sincerely,Erika C, AICClaims Manager
June 12, 2018
Dear ***:
We are in receipt of your inquiry dated June 5, 2018. This letter was due to additional concerns ***
*** sent into your office.
In our prior response we indicated the following:
”*** has an insurance policy with Cornerstone Operations Group. It covers contentsup to the amount of $2,000.00 for covered losses. *** submitted a claim to us on March 28,2018 with a date of loss of March 26, 2018. She reported her items were damaged by mice droppings and urine. Damage caused by rodents is excluded from the policy.
I have attached a copy of the denial letter issued to ***. I have also enclosed a copy of her statement of loss, declarations page, a copy of the brochure provided to those who get the insurance, and a copy of the policy itself.”
We reported to the Revdex.com that ***'s claim was reported to us on March 28th with a date of loss ofMarch 26th. Regarding her other concerns alleging our company is fraudulent, we are approved by theState of Florida to conduct business in Florida as are our policy forms. Our intent as a company is topromptly and fairly pay losses covered under the terms of the policy.Please let me know if you need anything further from Cornerstone. I can be reached at ***x***.
Sincerely,Erika C., AICClaims Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
The claims manager Ms. C continues to mention a date of loss for my claim when I indicated the date was the date of discovery.
Regardless of her terminology I have suffered great personal loss. It doesn't matter how Ms. C attempt to dress up or cover up the fact that I lost ALL of my valuables.
Ms C also stated " we are approved by the State of Florida to conduct business in Florida as are our policy forms". " Our intent as a company is to promptly and fairly pay losses covered under the terms ofthe policy".Ms. C mentioned being approved by the "State of Florida", as if the state agrees with they way her company does business. No, that is not the case, it just means Ms. C that your business has obtained a license and the "State of Florida" have not investigated your business practices. Why so, well for one ......there are countless drivers that have obtained their license in the State of Florida yet many break the law , when they are held accountable for breaking the law can they maintain " I have a license" , absolutely not. Ms. C your company should treasure the license that you have obtainedwith the State of Florida and conduct yourself with the highest of integrity. You should not just have "intentions" to be fair as indicated in your letter, but it should be your company's mission.Yes, I maintain that your company is fraudulent. I do believe your company have "intentions" the "intentions to defraud". May the public beware!
Regards