Cornerstone Investment Group

[redacted] is correct in that the vehicle was repossessed.  It was repossessed on 29 September 2017 after it was found apparently abandoned at an auto parts store parking lot (for one day).  Mr [redacted] states many inaccuracies and half truths, including that “I’ve gotten the runaround”, but...

the fact is that he is the one who has been giving the “runaround”.Mr. [redacted] had contacted the repossession company on at least three occasions stating he would be pick up the vehicle from them.  It never happened.  After a month at the repossession company facility, the vehicle was transported to our facility.  Vehicle arrived at our facility on or about 6 Nov with substantial damage.  At about that same time Mr. [redacted] asked for an insurance adjuster to be able look at the vehicle.  He was told the vehicle is being transported to our facility and the insurance adjuster is welcome to inspect the vehicle at that location.On 8 Nov Cornerstone left a message for the insurance adjuster stating that Cornerstone was now in possession of the vehicle and to call us back.  On 10 Nov the damage inspector for the insurance company called and he was given the location of the vehicle to inspect.Also on 10 Nov, Mr. [redacted] stated that he wanted to pick up the vehicle. He was told vehicle would be released to him once, in addition to the past due payments with NSF and late fees, and the repo and transport fees, payment for damages had been received.  At no time was he told  that he “... could not have the car back until they completed the repairs...”  Cornerstone is not a repair facility.On 11 Nov Cornerstone mailed to Mr. [redacted] a letter entitled “Notice Of Intention to Dispose Of Motor Vehicle”.  The notice gave the requirements needed for vehicle release to him, and a time frame to complete the requirements.    The letter did note that, as a condition of the release, needed repairs (for damages) would need to be paid for.  Damage that substantially impacts the value of the vehicle must be repaired or paid for.On 13 Nov the insurance company (his) stated that the claim that was originally filed by Mr [redacted], was for tires and rims only, and did not cover other vehicle damage.  On 14 Nov Cornerstone made a second claim with the insurance company for the other damages.  Also on 14 Nov Cornerstone spoke to Mr. [redacted] and told him the we would need $1000.00 for the deductible on the first claim, that a second claim had been filed with his insurance company for the other damages.On 16 Nov the second claim info was given to Mr [redacted].On 22 Nov we were informed by the insurance adjuster that a third claim had been added to the second claim based on the damages to the vehicle.  Also on 22 Nov, we attempted to contact Mr. [redacted] about this, and the final estimate for damages on the vehicle that was received.On 27 Nov Mr [redacted] asked for a copy of the repair estimate.  A copy of the repair estimate for $4,801.42 was emailed to him the same day.On 1 and 6 Dec messages were left with the insurance adjuster asking for the status of the second and third claims.At some point after 6 Dec (date not noted in our system) we were informed by the insurance adjuster that damages of $1267.92 would be covered (minus a $1000.00 deductible) and that they had determined that other vehicle damage predated the insurance policy and would not be covered.On 14 Dec a “Late Letter” was mailed to Mr [redacted], showing past due payments with NSF and late fees, repossession and transport fees, and damages to vehicle to be paid.On 16 Dec insurance claim settlement checks for $690.76 and $267.92 were credited to the vehicle damage on his account, leaving $3842.74 in damages to the vehicle that remain unpaid.   Receipts were emailed to Mr [redacted] showing this.Several unsuccessful attempts were made to contact him by phone after this.  Mr [redacted] stated that at one point he was hung up on.  While there are two notes that show he hung up on us twice,  we would not hang up on a customer, unless a customer becomes belligerent.Cornerstone Investment Group has tried to work with Mr [redacted] by repeatedly extending the time requirements for releasing the vehicle to him.  He had over 30 days to pick up the vehicle from the repossession company, and had he done so, Cornerstone would had not been aware of the substantial damages to the vehicle.  Mr [redacted] had 60 days after that ( to 30 Dec) to pay for the damages and past due payments.  Cornerstone wants to release the vehicle to Mr [redacted] to avoid taking a large loss on the loan, however Cornerstone cannot endlessly hold on to the vehicle while Mr [redacted] gives us the “runaround”.Cornerstone has just begun the process of selling the vehicle. Mr [redacted] can, at anytime prior to sale,  have the vehicle released to him upon payment of past due payments with NSF and late fees, repossession and transport fees, and damages to vehicle.------------------------------------------------------------------------...⇄ Manager