Initial Business Response / [redacted] (1000, 5, 2017/10/19) */ We are sorry that you feel the cost to re-open the registration desk after it was closed was unfair, but we at the Cornerstone Motel, just like any lodging establishment, we have chetimes and rules around late arrivals and publish them accordingly If you try to book a room at the Cornerstone Motel on [redacted] , scroll down and review the box marked "Cornerstone Motels Small Print" Inside this box there is a field called "Optional Extras" and a statement that says: "Late cheafter PM can be arranged for an extra charge of CAD [redacted] " This lets our guests know that there is a fee for late arrival and it is up to the guest to read all of the contractual commitments they are responsible forWe cannot force you to read this, but we do make it clear on all third party websites The fact that it may not be "printed" on the " [redacted] confirmation" is something that you will need to take up with [redacted] , as we have no control over what they send to their clients It is unfortunate that the guest did not have cell service, but this is not a fault of the Cornerstone MotelIf you are planning your trip effectively, you should know when you must arrive by and if you can't make it by that time, provide the lodging establishment with proper notice of your expected arrival timeThis guest in particular made it clear at the front desk that they did not read the paperwork and did not know the registration office was closed at 10:00pm, and so they made no effort to call in advanceHad they read the agreement and called, other arrangements could have been made The Cornerstone Motel establishment has the right to charge additional fees as listed even when the guest chooses not thoroughly read the agreement before they sign up to it
Initial Business Response /* (1000, 5, 2017/10/19) */
We are sorry that you feel the cost to re-open the registration desk after it was closed was unfair, but we at the Cornerstone Motel, just like any lodging establishment, we have check-in times and rules around late arrivals and publish them...
accordingly.
If you try to book a room at the Cornerstone Motel on [redacted], scroll down and review the box marked "Cornerstone Motels Small Print" ...
Inside this box there is a field called "Optional Extras" and a statement that says:
"Late check-in after 10 PM can be arranged for an extra charge of CAD [redacted] "
This lets our guests know that there is a fee for late arrival and it is up to the guest to read all of the contractual commitments they are responsible for. We cannot force you to read this, but we do make it clear on all third party websites.
The fact that it may not be "printed" on the "[redacted] confirmation" is something that you will need to take up with [redacted], as we have no control over what they send to their clients.
It is unfortunate that the guest did not have cell service, but this is not a fault of the Cornerstone Motel. If you are planning your trip effectively, you should know when you must arrive by and if you can't make it by that time, provide the lodging establishment with proper notice of your expected arrival time. This guest in particular made it clear at the front desk that they did not read the paperwork and did not know the registration office was closed at 10:00pm, and so they made no effort to call in advance. Had they read the agreement and called, other arrangements could have been made.
The Cornerstone Motel establishment has the right to charge additional fees as listed even when the guest chooses not thoroughly read the agreement before they sign up to it.
Initial Business Response / [redacted] (1000, 5, 2017/10/19) */ We are sorry that you feel the cost to re-open the registration desk after it was closed was unfair, but we at the Cornerstone Motel, just like any lodging establishment, we have chetimes and rules around late arrivals and publish them accordingly If you try to book a room at the Cornerstone Motel on [redacted] , scroll down and review the box marked "Cornerstone Motels Small Print" Inside this box there is a field called "Optional Extras" and a statement that says: "Late cheafter PM can be arranged for an extra charge of CAD [redacted] " This lets our guests know that there is a fee for late arrival and it is up to the guest to read all of the contractual commitments they are responsible forWe cannot force you to read this, but we do make it clear on all third party websites The fact that it may not be "printed" on the " [redacted] confirmation" is something that you will need to take up with [redacted] , as we have no control over what they send to their clients It is unfortunate that the guest did not have cell service, but this is not a fault of the Cornerstone MotelIf you are planning your trip effectively, you should know when you must arrive by and if you can't make it by that time, provide the lodging establishment with proper notice of your expected arrival timeThis guest in particular made it clear at the front desk that they did not read the paperwork and did not know the registration office was closed at 10:00pm, and so they made no effort to call in advanceHad they read the agreement and called, other arrangements could have been made The Cornerstone Motel establishment has the right to charge additional fees as listed even when the guest chooses not thoroughly read the agreement before they sign up to it
Initial Business Response /* (1000, 5, 2017/10/19) */
We are sorry that you feel the cost to re-open the registration desk after it was closed was unfair, but we at the Cornerstone Motel, just like any lodging establishment, we have check-in times and rules around late arrivals and publish them...
accordingly.
If you try to book a room at the Cornerstone Motel on [redacted], scroll down and review the box marked "Cornerstone Motels Small Print" ...
Inside this box there is a field called "Optional Extras" and a statement that says:
"Late check-in after 10 PM can be arranged for an extra charge of CAD [redacted] "
This lets our guests know that there is a fee for late arrival and it is up to the guest to read all of the contractual commitments they are responsible for. We cannot force you to read this, but we do make it clear on all third party websites.
The fact that it may not be "printed" on the "[redacted] confirmation" is something that you will need to take up with [redacted], as we have no control over what they send to their clients.
It is unfortunate that the guest did not have cell service, but this is not a fault of the Cornerstone Motel. If you are planning your trip effectively, you should know when you must arrive by and if you can't make it by that time, provide the lodging establishment with proper notice of your expected arrival time. This guest in particular made it clear at the front desk that they did not read the paperwork and did not know the registration office was closed at 10:00pm, and so they made no effort to call in advance. Had they read the agreement and called, other arrangements could have been made.
The Cornerstone Motel establishment has the right to charge additional fees as listed even when the guest chooses not thoroughly read the agreement before they sign up to it.