Cornerstone Ranch Apartments

Sent: Monday, February 16, 10:AMTo: drteamSubject: Cornerstone Ranch ID# [redacted] class=""> AttnDispute Resolution Team: Regarding ID # [redacted] Pet fees along with other fees are not noted on your lease due to they are subject to change at any time without notice, unless you already have a pet and have signed a pet addendum which locks that price in for your lease termMove out charges are based on pet treatment to the apartment which has to be done regardless in case the next tenant is allergic etc We only charge whatever our vendor charges us to do this It will only be a one charge due to its one treatment regardless number of pets Any other charges would be based on it there is any damage to the apartment at the time of move out I recommend that you schedule a walk thru with an associate at the time of move out The office is required to take pictures and/or have a invoice for all charges to insure accuracy and fairnessPlease let me know if you should need anything elseThank you, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
The response provided by the business simply states a very loose pet policy and does not address the fact that we were charged separate pet fees despite only having two dogsThe business charged us over and above their stated pet deposit and failed to address our complaint in a timely manner as the deadline had passed already This business may continue to overcharge people and not provide an itemized billing statement in the future unless the lack of such a statement is directly addressed As a consumer, we are entitled to an itemized bill each month that we live in this apartment, however I was told that was not the case by the management I would simply like to know how the business will address this lack of transparency in the future to ensure others do not face the same egregious charges.
Regards,
*** ***

Sent: Monday, February 16, 2015 10:59 AMTo: drteamSubject: Cornerstone Ranch ID#[redacted]
class="">    Attn. Dispute Resolution Team: Regarding ID #[redacted] Pet fees along with other fees are not noted on your lease due to they are subject to change at any time without notice, unless you already have a pet and have signed a pet addendum which locks that price in for your lease term. Move out charges are based on pet treatment to the apartment which has to be done regardless in case the next tenant is allergic etc.  We only charge whatever our vendor charges us to do this.  It will only be a one charge due to its one treatment regardless number of pets.   Any other charges would be based on it there is any damage to the apartment at the time of move out.  I recommend that you schedule a walk thru with an associate at the time of move out.   The office is required to take pictures and/or have a invoice for all charges to insure accuracy and fairness. Please let me know if you should need anything else. Thank you, [redacted]