Cornerstone Remodeling

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me

To whom it may concern,
September 12, 2016This letter is in regards to Complaint # ***We, (my wife, and I) have a small Remodeling BusinessWe entered into a Contract with Customers on May 13th 2016, to Paint their Privacy Fence and repair their deckA deposit of $was received on the same day as signing the contractThe start date was approximately days out from the day of the remainder of first half of the contract amount of $which was received on May 23, Due to delays on other Jobs, we were not on scheduleThere were several contacts via test messages with MrUnfortunately; we do not have any of those messages savedWe refunded $1,cash, and explained the situation to him, and was totally honest of the reason we did not have his full amount at that timeWe are a very small Business, and our money rolls over into the next Job, etcHe said he understood, as he owned a small Business beforeWe agreed to payments as we were able to bring him somethingWe were unable to pay anything in August, but are working on at least $of the $4,owed, if not all of it, this month(September) We are not denying we owe the customers, $4,balance of the $5,that was paid to usWe are sorry work was not able to be started on the agreed start date, and we did not want to continue to push the date back any further, and he informed us that he hired another contractor to do the workWe are not denying work was not started, and we are not denying we owe a balance of $However, this was not something done intentional, and we had every intension to do the workUnfortunately, we were unable to meet the agreed date, and we are working on getting their $4,back to them of the $5,they paidWe do not want this to look like or sound like we are a bad company or bad people, or that we do not careWe are very sorry this has happened and are doing everything we can to make it right with the customers, as quickly as possible