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Reviews Cornette Property Management

Cornette Property Management Reviews (11)

If your looking for a modern day, efficient, and honest property management company Cornette is it.
We own dozens of properties in California, Arizona, and more recently Idaho.

Having managed most of our properties ourselves over the past 11 years we had very little experience delegating these duties to a property management company, so we were skeptical at first. Cornette quickly put aside that skepticism. Yes, they can get busy, but the rental market in Saramento has been verry crazy and I don't envy them.

Cornette has done a great job getting a good tenant quickly and efficiently into our older condo property in Sacramento. Their fees are the lowest of all of our property managers and documented everything at walk through. They also organized any and all repairs, kept costs low and communicated all issues that arose and their modern day fully automatd Appfolio owner portal is awesome for both owners and tenants in providing a monthly statement with all associated costs and income for the property making it effortless for all. We always received funds around the 1st of the month vs or other property managers take up to 10 days to deposit funds.

Elena Rose handled the bulk of our account and did an oustanding job with addressing all issues that came up even with a helicopter owner like me. Elena and team even facilitated and helped with the sale of our condo to the tenants making it a win win for all involved and saving us over $12K in real estate commission expenses.

Of all of the 3 property management companies we work with Elena and Cornette are the best by far and we would recommend them to both experieced owners as well as first time investment proprerty owners making it a hassle free experience and improving the return on your investment.

Review: In October of 2014, I had sent in a check for $30 for the application fee on a home rental.Cornette mgmt. had informed me over the phone that the application and check would not be handled until all proper documentation was submitted (paystubs, bank acct info, etc). They would hang on to the information until they received all of it.The check (check #[redacted]) was deposited and cashed on 10/15/2014. I contacted Cornette management regarding the cashed check and was informed by a woman in the accounting department by the name of [redacted] that the check would be refunded, since I would not be applying for any rental homes in that area.I waited several weeks then called back. [redacted] informed me the department was probably waiting for the check to cash. I informed her the checked cashed weeks ago and I'd be happy to supply her with a copy of the cashed check.I have called several times at this point, and no one is returning my calls.She assured me the check would go out within the next week.Desired Settlement: I would like my $30 refunded, even though at this point it has cost me much more than that in my time and energy.

Business

Response:

Hello On 10-27-14 a check was issued and mailed to [redacted] for $30.00, check [redacted]. I have attached(will be emailed separately) a copy of the check stub as well as her receipt. I do have attached that I need The check has not cleared and one will be re-issued today. Respectfully, [redacted] Cornette Property ManagerSent on: 11/25/2014 12:59:28 PM

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: False advertisement of rental home as "Available Now". Submitted two rental applications for a property that was listed on their website. Submitted two credit check payments along with the application as requested but the initial property that I was interested in was rented out. Was not notified until trying to contact Cornette within a week to be informed that it was already rented out and our application had not been processed. Another property at [redacted] was listed as "available now" which I requested to have our application transferred over. We were notified by Cornette a week later that our application was completed but to find out it wasn't after calling them. Informed that we were missing our rental verification from previous landlords. After contacting our landlords and confirming, Cornette had "misplaced" our rental verifications. We were approved for the home at [redacted] to find out that the home was not available yet as advertised and would be available at the end of May 2016 due to occupying tenants. Previous tenants were still inside and was not disclosed until we were notified to put down a deposit right away without us being able to view the property. A viewing was scheduled the next day on Friday after a in-person request to only have Cornette cancel the appointment. Spoke with almost entire staff to not get an answer and given round around. Another two weeks later to find out property was rented out after calling to confirm viewing date. Asked why home was advertised as available now in which it wasn't as this whole debacle could've been prevented to be told by [redacted] (cornette employee) that their new website now is improved and no longer has that issue and apologize for the mistake. Would've waited to see the property first before submitting an application and paying for credit checks knowing property was not available until end of May.Desired Settlement: Requesting to have application fees refunded as application was submitted under false pretense and misleading advertising.

Business

Response:

Complaint ID # [redacted]The [redacted]'s were contacted and told the property they were applying for had been rented and they wanted to re-direct their application to another property.Their applications were not misplaced, there were 3 people processing applications and everything was completed by April 11th, 2016 except cor the current tenancy and after 3 attempts the applicant was told that was the only thing holding up their applications. Finally, on April 25th the verification was received.The owner of [redacted] was contacted and their application was approved. The applicants anticipated move-in date as stated on their application was June 1, 2016, which fit for availability of the property.When a person is approved they have 24 hours to secure the property by putting down a holding deposit. Attached is a copy of the front page of the application to rent and the offer to rent that was voided.[redacted] was told at the signing of the offer to rent if they chose not to secure the property we would accept other applications and start processing. They never mentioned viewing the property before until after the offer to rent had been signed by [redacted]. At that point [redacted] contacted the tenant and set up an appointment for April 29th @ 4:30 p.m., however the current tenant called on the 29th @ 1:30 p.m. and stated she could no keep the appointment and did not give authorization for us to enter without her being present. The applicants were contacted and told the reply okay. * "Available now" means we are accepting applications and properties are able to be marketed.

Review: I rented a condo from the property management, Cornette Property Management. The unit they advertised was not the unit they showed me. I needed something right away so I agreed and rented the unit they showed me. They made me sign a one year lease and when the year was up they raised my rent giving me the option of month to month or a new lease at higher rent stating unforseen costs with the property. I agreed to month to month. When I decieded to move I gave them written 30 day notice along with a reduced rent check as I was moving a week before the 1st and notice was given prior month a week before the first. Upon moving out I called and emailed them when the unit would be vacant. They stated they never recieved my written notice and will be chargeing an addition months rent. I explained they cashed the lower pro rated check ($125 lower then the monthly rent due but never contacted me to find out why I shorted the rent, meaning they recievde my written 30 day notice. Now they are stating they are going to charge an additional months rent.My lower amount check cleared 10-29-14 and they never asked why it was short. trying to scam me out of another months rent. DO NOT RENT FROM THIS SLUM LORD COMPANY!Desired Settlement: I would like this to be a record as they may try to damage my credit and they are at fault. I have proof with my cancelled check and email verification that I gave 30 day written notice when I was vacating the property. Their error should not damage my good credit. They were very rude over the phone. If they try charge me additional money I would like this to be documented in court as proof.

Business

Response:

Hello, When a 30 day notice of intent to vacate is given, there is a process that is followed and it entails contacting the owner of the property, as well as sending notification to the tenants, that we are in receipt of the notice and instructions for turning keys in and scheduling an inspection. No 30 day notice was received from [redacted] and one is required. He did short his rent by $125.00 and he was called, but did not respond until an E-mail was sent to him on November 18, 2014 to which he replied stating he was moving November 21, 2014. Attached is a copy of his letter along with the envelope he mailed his keys in with. He addressed the envelope attention to one of my employees named [redacted] with a potential vulgar slur by writing "[redacted]nt" because he was upset. We are considering his 30 day notice dated from the day of his E-mail of November 18, 18 2014. For the record perhaps he does not realize people can sue someone for defamation of character and slander. All this is due to his short coming for not following with a 30 day written notice of intent to vacate per his lease. I need an email to send attachments to. -[redacted] Owner/Property Manager

Business

Response:

We have included the lease contract and the notification of move-out letter dated November 18th as mentioned.

Consumer

Response:

I am rejecting this response because:I gave written 30 day notice along with my rent check dated 10-27-14. Who ever opens the rent checks must have missed it. I am not paying an additional rent for their mistake. This is why I filed the complaint with the Revdex.com.

Review: Went on website to find home saw front of property and looked at different units online was told I could not look inside until moves moved out and that they needed there deposit within 24 hr after looking at property I was not going to live in those type of living con. Noting was up dated and not up to living codesDesired Settlement: Would like my full deposit back and they should not put homes on website unless you can look at them before you give them money I feel that I was ripped off for 1595 and would just like my money back ASAP.

Business

Response:

The following is an answer from the real estate agent who dealt with [redacted]: I, [redacted] was given on April 29th, 2014 applications for [redacted] and [redacted] for the property of their choice at [redacted] Court. I promptly processed the applications and had them completed and approved for the property on May 1st, 2014. After approval was given I called to notify [redacted] that they had been approved for the property. May 2nd was when I received a call back from [redacted]. I informed her that they had been approved and that the property was still tenant occupied and that I would contact the tenants to set up a time for them to see the property. I also notified [redacted] that approved applicants do have 24 hours to bring in a deposit to hold the property, but that I did not have any other applicants for the property. I contacted the current tenants and was able to set up a time for that day to show the property to [redacted] and her family. I informed [redacted] of her ability to see the property and that it was okay for her to view it before placing her deposit. She assured me that she had driven by the property and that she wanted to place her deposit, which she did. Later that day I personally showed her and her family the property, they did express that they were unhappy with the looks of the place and may not want to rent it. After that was expressed to me I instructed her on what to do so that they could move forward with getting back the deposit that was placed. [redacted] knew exactly what placing the deposit meant and what would happen if they should no longer want the property. An offer to rent is filled out, explained to the future tenants, and signed by the future tenants. It clearly states that if the future tenant places their deposit and then changes their mind that the deposit is held until the property is re-rented and if that exceeds the move in date chosen by the future tenant then they will be charged Per diem out of the deposit-not to exceed 30 days.-[redacted] We do have a signed offer to rent from the tenant that we can forward to you along with our application that state once an application is approved the applicant has 24 hours to place deposit. Please let me know if you would like to see the documents. [redacted] Cornette Property Management

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: I have lived at 6421 Benning st apt 1 in orangevale Ca for almost 3 years and when I moved in someone else was living there and I just took over someone elses lease so there was two of us. There was not walk through as someone was already there and I was coming from out of town. I have had multiple problems there. One there is and was black mold growing around all the windows it looked like fur,(No exageration) they told me to open my bathroom window and it would be fine. We had leaks in the walls no problem they said. Nothing was every done. I moved out a month ago and recieved a bill for 1278.66 minus my 600 dollar deposit for a total of $678.66. They charged 195 for general cleaning which I did,Carpet cleaning of 189 which were black when I moved in. Repairs for blinds 179, screens 198 which have always been broken and torn. Repair back rear bedroom door was the other roomate that moved out and 150 ot repair closed doors which have always been broke. Drain plug for the bathroom at 129. 100 to paint which should be normal wear and tear, but they need to cover up the mold. Replace smoke alarm and batteries and light bulbs 23.66. A late fee of 50 for I don't know what. I know I am young but my mother and stepfather can attest to all of this. There should be normal wear and tear for one and they need to be held accountable for the mold.Desired Settlement: I do not believe I owe them any more than the deposit.

Business

Response:

At the time transmittal was sent a letter was also sent that stated these were estimated charges and when the work was completed there would be an amended transmittal sent with receipts with the true charges. The amended transmittal went out to the tenant with only $400.00 charged against them and a $200.00 deposit refund. The $50.00 was for late rent in March 2015.

Consumer

Response:

I am rejecting this response because: I was not refunded my deposit within the required 21 days. I was not notified of official charges by that time either. I just received the $200 dollar deposit refund in the mail today on May 8. I moved out of that complex on March the 22. It should not have taken over a month to receive my money I was owed. I have also been notified that I was charged $150 for paint. I am well aware that the paint needed work. I reject this charge because I lived at that complex for two and a half years and refused to be charged for the normal wear and tear.

Business

Response:

Accounting of the security deposit was dealt with accordingly to the Law. The 1st transmittal was based on the move out inspection and estimates. The tenant vacated on 3/23/15 and the security deposit transmittal was sent 4/6/15 (14 days after the move-out) The Law allows 21 days. After the work was completed there were some items the owner did not charge for and some of the amounts were less than estimated which resulted in a refund to the tenant. The length of tenancy was less than 2 years the move-in date was 6/30/13. We can provide a copy of the move out report with pictures which states multiple nail holes throughout and stickers on the ceiling in one of the bedrooms. The charges remain as stated -[redacted] Cornette Property Manager

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: Official complaint against Cornette Property Management – [redacted]:

After viewing a potential property on the Cornette Property Management website, which was also listed on [redacted] that day, I placed an application, provided the required documents and fee of $30.00 to them on 11/10/2015. I asked when I could schedule a time to see the property, and was told by an agent at Cornette, that the tenants didn’t want multiple parties in their home to view it, but Cornette was working with them to schedule a showing.

The next day, 11/11/15, I received a call from Cornette’s office, advising me that I had been approved by the owner. I was also advised that to hold the property, I would need to place the security deposit of $895.00 within 24 hours to hold the property. At that time, I asked about viewing the home before I supplied the security deposit and again, I was told that the existing tenants didn’t want anyone on the premises for a showing but that Cornette would work with them to get me into see the property.

The following day, 11/12/15, I reluctantly signed an “Offer to Rent”, and paid a security deposit, by cashier’s check, of $895.00 to hold the property. I was advised that 12/30/15 was the tentative date the property would be available to move-in, since the existing tenants would be vacating the premises on 12/10/15. I advised [redacted], (the singer for Cornette/Offer to Rent), before signing, that I had not viewed property yet and if I didn’t like the property I would want my deposit back. [redacted] advised me that my security deposit would hold the property with a move in date of 12/30/15. If I decided not to take the unit, my check would be held until time said property was re-rented with any Per Diem charges starting the date of my tenancy of 12/30/2015. At the time it sounded fair, since I was under the impression I would be viewing the property, within a few days to a week. So I signed the document, not realizing they would take almost 30 days to schedule a viewing.

[redacted], the singer for Offer to Rent, never offered to show me the property. She said they would do their best to get me into view it as soon as possible. In fact, she said they would so their best to get me into view it as soon as possible. Before I left Cornette’s office, I was told by one of your agents that your agency would work with the existing tenants to get me into view the property, now that there was an interested party.

I called on 11/17/15, to determine the progress of the viewing and was told the current tenants refused to allow anyone to view the property until they had vacated the premises, on 12/10/2015, which was the existing tenant’s right. [redacted]California law states gents/landlords can provide advanced notice to existing tenants: “To show the rental unit to prospective tenants, purchasers, or lenders, to provide entry to contactors or workers who are to perform work on the unit, or to conduct an initial inspection before the end of the tenancy (see Initial Inspection sidebar).” The law considers 24 hours’ advance written notice to be reasonable in most situations.[redacted]

The above law should have provided the Cornette property management team ample time and opportunity to have me view the above listed property, within days of signing the “Offer to Rent”. If I had chosen not to accept the property, Cornette would have a greater chance to locate another potential tenant and re-rent the unit, before the properties scheduled availability date of occupancy for 12/30/15. In addition, I would have a greater chance of receiving my full deposit.

On 11/24/15, I had contacted office to advise I was still interested in seeing the property but I would not be available to view the unit from 12/4/15 through 12/14/15, due to being out if the country, and would like to schedule a viewing, but I never received a call to schedule until 12/9/15, of which I have recorded message, indicating to schedule a viewing. By 12/9/15, 27 days had passed from the signing of the “Offer to Rent”, and I had still not viewed the property.

Since I wasn’t available until 12/14/15, I returned the call once I was back on Sunday 12/13/15 and again Monday morning 12/14/15. On 12/14/15, I was able to speak with April and requested to view the property that day, since I was available all day. I was told by April, no one was available to show the unit and I would have to view the property during the times that the authorized vendors would be cleaning the property. Either 12/16/15 or 12/17/15 for the hours of 9am through 11am. This required me to schedule time off work. Since I was still interested in the property, I scheduled time off work to meet the vendors at the property’s location on 12/17/15. The vendors did not arrive until after 10m. No one from Cornette’s office was there to provide a tour or to answer questions about which repairs were being made before my occupancy.

After viewing the property, it appears 2 of the interior walls have wood rot. I contacted April, the move-in maintenance coordinator to get a list of repairs being made to the unit. She read off a list of repairs being made, of which the walls were not mentioned. When I mentioned the possibility of woo rot, or termites, she sounded surprised.

I explained that due to the frustration of attempting to schedule a time to view the property, and the length of time it took them to allow a viewing, not to mention having to take time off work to meet with vendors, instead of an agent, I was highly dissatisfied prior to viewing the unit. I explained, to April, that due to the condition of the property and the unprofessional experience with their office, I was requesting to withdraw my application and request my security deposit be refunded. April advised me that I would need to submit a written request and provided the email address of [redacted] . I returned to work and submitted the request to withdraw my application.

I received a call from [redacted], stating that they are holding my deposit until the unit is re-rented per the “Offer to Rent” agreement that I had signed, advising me that the clause on the offer to rent states they will hold my deposit until the unit is re-rented. At that time, only 12 days away from the available move-in date for the property, the likelihood of receiving any of my deposit is less probable.

Since my request to withdraw my application, on 12/17/2015, Cornette has only placed the property on their web site and has not listed the property on any other rental websites. As of today, the property is not listed to scheduling a viewing on their automated recording at their office. Which further enforces my belief that they are not advancing their efforts to rent the property until after the date my tenancy was to begin (12/30/2015), which could allow them to start charging me advertising and Per Diem charges for vacancy of the property?Desired Settlement: I am demanding my full deposit of $895.00 be refunded, since I was never given a reasonable timeframe to view the property before the scheduled move in date. If I had viewed the property within a week or even two weeks of supplying my deposit, and signing the “Offer to Rent”, I would have been more accepting of them holding my deposit until the property was re-rented, given there would have been a broader timeline for their company to fill the vacancy.

However, due to the negative business ethics of Cornette Property management, and negligence on allowing me to view the property at an earlier date, I am demanding my full refund. In addition, the property isn’t available to inhabit until 12/30/2015, Cornette had not lost any monies on the re-rental of the house.

In closing, I have sent Cornette Property Management a certified letter demanding the refund of my $895.00 security deposit.

Sincerely,

Business

Response:

Ms. [redacted] did not give us time to respond to her complaint before contacting the Revdex.com. Our office was closed from December 24th through December 27, 2015. Bottom line is she entered into a contract (Offer to rent) without viewing the property and there was another interested party who was ready and willing to enter into a contract under the same circumstances. She chose to move forward. Please refer to the offer to rent signed and dated by her. Fortunately for her the other party was still interested and is moving in on the same day she was to take possession, so she is being refunded the holding deposit in full and it is being sent to the address on the application she provided. Thank you,[redacted]

Review: I had an appointment for an annual inspection of the house I am renting set for sometime between 9:00am and 4:00pm on Saturday the 21st of March 2015. I was told that they couldn't give me a more exact time but they would ask the inspector to call when he was on his way. I never left my house the entire day and even had my front door open most of the day to keep an eye out for the inspector. He never showed up. I even stayed home after that time in case he was running late. On the 25th of March, I received a bill for $45 for not being home when the inspector arrived. I called the management office and was told that Erica handled the bills for inspections. I left a message for her as she was not in the office at that time.Today, the 27th of March, I received a call stating that the bill would stand because the inspector said he had knocked on the door and no one answered. I told her I was there the whole day and never left even for a minute. She said the inspector told her he knocked three times. He said that there were two cars in the driveway (which is correct) and that he even heard voices in the house, but he left anyway. I asked why he didn't ring the doorbell and she said she didn't know. I also asked why he didn't bother calling from the driveway before he left and she said he wasn't required to.I feel it is unreasonable to charge me when I was home. I have a security screen door, which I keep locked, so if he knocked on that, we would not have heard anything since the front door is of heavy wood. I do not believe he made even the least reasonable effort to let us know he was there, especially since the cars were there and he could hear voices. I also have a chihuahua that has much better hearing than I do and she would have barked if she heard the door and I would have opened it to check since we were expecting him.Desired Settlement: I am asking that they not charge me the $45 fee for a missed inspection appointment when I was obviously home.

Business

Response:

The inspector was at the property at 9:00 a.m. and I agree he should have called since no one answered the door and there were 2 cars in the driveway. I am waiving the $45.00 fee upon contingency which is [redacted] is to contact the office to re-schedule an inspection time and ask for [redacted] who will set the appointment. Judy Cornette Property Manager

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

I have rescheduled the inspection appointment. I was told they have given tenant phone numbers to the inspector to help prevent this from happening again.

Review: Cornette Property Management withheld my deposit unjustly. They charged $200 for a property that was cleaned to a state better than which it was delivered. We asked for a preliminary inspection before our lease expired and no items were listed that needed to be corrected, so no part of the deposit should have been withheld. They refused to provide a receipt for an air filter that they billed at $35. The invoice for cleaning was delivered well past the 15 days provided by CA law, and only after multiple requests.I have photographs of the unit before we moved in and after we left. Before we moved in, we had to dust and sweep the unit. There was some sort of red "gel" on one of the walls. The cupboards were dingy and had debris, the window tracks had debris, etc. We dusted, swept, mopped, cleaned the unit to much better than we received it. I have photographs to this effect as well. We were charged with an entire house cleaning. We were charged for cleaning walls, counters, cabinets, floors, etc., a total of $195.Desired Settlement: I will accept a fee of $8 for an air filter. I will accept a fee of $50 for cleaning the interior of the oven, as I do not have photographs of this.$195 - $50 = $145$35 - $8 = $27Total Refund: $172

Business

Response:

The estimated charges were sent to the tenant within the 21 days of disposition, which $279.08 was held for cleaning, repair, and rent. A final amended transmittal was sent on 12-12-13 with invoice for cleaning which more was needed. The owner saw the property and told us to get the property clean and charge back to the tenant.

Their was a small amount of prorated rent due, total charges were $238.25. From a security deposit of $1795.00 the tenants received a total of $1556.5.

On 11-19-12 the property was professionally cleaned prior to their move in date of 11-28-12.

-[redacted].

Consumer

Response:

I am rejecting this response because:

Review: Out of 1,350 deposit, I had received 190 dollars back. I resided at [redacted] for 3 and a half years. I moved out on Dec 2nd, 2013 and although I was not charged for carpet or house cleaning, I was charged outrageous amounts of money for services that were never done. I do realize some stated charges are appropriate. For example: I painted the kitchen cabinets from brown to grey. On the invoice sent to me, they took 600 dollars to re-paint "restore back to original color" they never did. After almost three months on the market for rent, the cabinets are still the grey color that I painted. I now have proof. Also, They deducted 250 dollars to replace the front security door that had previously been fixed before I moved out. That door had been fixed on two occasions. They also did not replace it. Another deduction was to remove oil from the driveway and again, after all this time, the oil is still there. I only have a paper with the companies used along with amounts but when I call them, they tell me they work for the property management and that they can't disclose information. I have left messages to Cornette to obtain receipts for these services done and have yet to get them. Do they have the right to take my deposit money for "fixtures" and not do them? I don't think it is right. I have recent proof of these claims and feel cheated by them. How can they give me a piece of paper "some corny invoice" and have amounts charged when they never did the they fixtures. The kitchen looked upgraded. I regret painting them but that doesn't give them the right to keep the kitchen the way I left it and my money. As with the other fixtures too What else can I do?Desired Settlement: I want proof and receipts for the kitchen cabinets being re-painted as said on the invoice. Also proof and the receipt for the security door being replaced. If not, I want the money back. My invoice said Cornette paid 600 dollars to repaint the cabinets and 250 dollars for a replaced security door in which today I have proof that both have not been done. I moved out on Dec 2nd and now it's Feb 26th. It's illegal to charge and falsify documents for services not done nor to withhold receipts.

Business

Response:

After the tenants vacated the owner requested we get estimates on the items he was deducting from the tenants security deposit. The owner than stated he was going to do the work or contract it out himself.

The tenants were sent a security deposit transmittal based on the verbal estimates with itemized charges. The owner contacted us stating he could not follow though and asked us to take care of the hauling, re-painting kitchen cabinets and driveway clean-up. He said he will be taking care of the security door, which we have been waiting for this to be done.

The form that was sent to the tenants clearly states "when all work is completed an Amended Transmittal will be sent to you which will reflect actual charges with all invoices", we could have had this resolved if the owner had given us the authorization to get the work done earlier but he has always taken care of his property in the past.

The tenants painted the kitchen cabinets without authorization and the owner had them repainted.

There will be an Amended transmittal sent no later than March 14, 2014.

Property Manager

Business

Response:

After the tenants vacated the owner requested we get estimates on the items he was deducting from the tenants security deposit. The owner than stated he was going to do the work or contract it out himself.

The tenants were sent a security deposit transmittal based on the verbal estimates with itemized charges. The owner contacted us stating he could not follow though and asked us to take care of the hauling, re-painting kitchen cabinets and driveway clean-up. He said he will be taking care of the security door, which we have been waiting for this to be done.

The form that was sent to the tenants clearly states "when all work is completed an Amended Transmittal will be sent to you which will reflect actual charges with all invoices", we could have had this resolved if the owner had given us the authorization to get the work done earlier but he has always taken care of his property in the past.

The tenants painted the kitchen cabinets without authorization and the owner had them repainted.

There will be an Amended transmittal sent no later than March 14, 2014.

Property Manager

Review: Cornette Property Management has charged me the owner of the rental home they manage a repair charge which is clearly a violation my owner rights and it puts the tenant in violation of their lease agreement. "The tenant is prohibited from making any improvements,changes ,decorations or alterations in or to the premises without the written permission of the agent" Cornette property management approved the repair to remove a dining area chandelier to their negligence. When I informed [redacted] she argued with me in favor of the tenant. I informed Mrs [redacted] of the inspection the tenants did prior to them moving in and at that time no problem was noted with the chandelier. What the tenant claims after the fact is questionable and negligence from the managing company.Desired Settlement: I want $374 refunded by Cornette Property Management to me for the cost of this illegally authorized repair, plus the cost to purchase a new chandelier and the electrician charge to install it.

Business

Response:

A licensed electrician was sent to the property because exposed wires were hanging down. The electrician stated the chandelier had slipped down from the ceiling exposing the wires and they were shorting out. He took the chandelier down and replaced it with a light. Since it was defective he threw it away. This was a safety hazard for the tenant and the owner was charged $117.00. The management agreement stated repairs in excess of $200.00 for any one item needs prior approval. This was well within the $200.00 limit. After the chandelier incident the owner stated all repairs have to be approved through him.

Consumer

Response:

I am rejecting this response because: The only way Cornette Property Management's or the tenant's explanation can be credible is if there was an earthquake in Sacramento at the time they approved the removal of the chandelier and but none the less failed to replace it with a like item on March 26 2014 with the excuse that "the chandelier just slipped from the ceiling and the wires were exposed" The complete removal of the chandelier and none replacement with a like item is a violation of the tenants lease agreement and a violation of the landlord's rights. The tenants moved in on 9-13-13 and signed the lease agreement stating " they acknowledge the premises were in good order and repair unless otherwise indicated herein, and shall , at own expense, and at all times, maintain the premises in a clean and sanitary manner including all equipment , furniture, and appliances and furnishings and shall surrender the same, at termination hereof , in as good condition as received normal wear and tear excepted. Tenants will be provided a Walk-thru Inspectionform to record the condition of the property. Time is of importance in returning the Walk-Thru Inspection form and must be returned within three days after Tenants take possession of the premises. The tenant did all these and moved in to the rental assuming these and all responsibilities. The tenant removed the chandelier on March 26, 2014 six months after their move in date. If they report anything unusual it is tenant's responsibility and the Property manager's duty to let them know it is not the landlord who pays as their lease agreement states. I know the Walk-Thru inspection happened as the tenant reported a window pane crack in the kitchen window. Mrs. [redacted] stated " the tenant does not want to be charged later" The lease agreement also states on page 3 item 9 "Tenant agrees to pay for unnecessary service calls , service calls caused by the tenant's negligence, and for extra service calls as a result of failure to keep appointments". Just enforcing the tenants's lease agreement would have prevented this drama. In addition to the chandelier removal and failure to replace with like item and not charging the tenant correctly, Cornette approved other questionable maintenance requests failing to hold the Tenant responsible. 1)On March 21, 2014 the tenant called to have the plumbing "snaked the tubs and sink drains", just six months after move in date. $95 No questions asked by Cornette as per the lease agreement. violation ofitem#3 to do before calling the office "use unclogging agent" 2)on Mach 26, 2014 the tenant calls for the removal of the chandelier mentioned above $117, " No written permission from agent" top of page 3 lease agreement. 3.) On Oct. 10, 2014 the tenant calls gets maintenance on changing of light bulbs. " Bent center tang in socket and replace light bulbs" $93. Violation of item #7 ,pg. 3 lease agreement. 4.) On Dec. 3 ,2014 the tenant calls for maintenance on an issue " the electrical wires just gotten undone" electrician states on receipt "Found loose wire in switch that feeds power" $115 violation of the rule tenant failed to prove "fair wear and tear" ,not normal. 5)Prior to Dec.3,2014 I had complained to the [redacted] about the questionable maintenance and she stated I could go on the next maintenance call and she was supposed to notify the tenant I would be coming. Well the tenant cancelled the last minute stating he had to go to work. The electrician and myself were on the way to meet the tenant at the rental. The tenant was not charged for the cancellation. I called [redacted] to remind her to notify the tenant again ,I felt he was trying to hide something by cancelling the appointment with the repair person if I was present. 6) On Dec. 3 ,2014. I went with the electrician to the rental and was told to leave the premises by Mrs. [redacted] because she had forgotten to notify the tenant again the second time I would be there. I left honoring the lease agreement but I could not verify how legitimate the call was due to consistent negligence of Cornette Property Management Company and its employee Mrs. [redacted]. Cornette Property Management is neglectful in providing the service they are in business for and their unprofessionalism is without limits. I just want Cornette Property managing to accept their lack of management in this case and tell tenant of the lease agreement violation and give them a notice to vacate as they are still managing the property, and finally in accepting this to refund me the $374 estimated cost from their own account for for the purpose of returning my property to its original condition. I feel defrauded by Cornette Property management and if this goes to a higher level I will file against them in court for one year worth of management fees, for all the questionable maintenance approved and charged indiscriminately to me. Cornette Property Management has the lease agreement to go by in managing but either they refuse to use it or are neglectful in their responsibility.

Business

Response:

None of the documents were falsified. My prior response still holds as stated , I sent him a 30 day notice effective 7/23/15 which would expire on 8/22/15, but he contacted his tenants saying we were no longer managing the property. We are closing the account.-[redacted]

Consumer

Response:

I am rejecting this response because: The documents were falsified. I have sent [redacted] the proof. I have sent them the copy they falsified and the original copy. I stated they failed to give me a 30 day notice and I have the email to prove it. I repeate their incompetence is without limits. Also I have proved the chandelier was removed and replaced in violation of the lease and in violation of the owners rights. Again [redacted]s incompetence is proven when [redacted] failed to even know how to give a 30 day notice which she tried to correct later when it was too late. I hold the copy to that email which I will present to the right authorities at the court.

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Description: Property Management

Address: 5655 Walnut Ave, Orangevale, California, United States, 95662

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