Corning Natural Gas has the following response to this complaint: [redacted] 's gas was shut off for non-payment on 8/10/15, as a payment had not been received since 5/06/15, and an agreement had been broken NYS notice requirements had been followed as a day notice had been sent with his bill on 7/13/15, and a final notice has been mailed 7/24/ A final notice was left on his door on 8/05/(which was not required, but another opportunity for the customer to resolve the account) Utilities are not required to make contact at the time of disconnection during the summer months A note was left on his apartment door that service was disconnected On 8/11/15, the customer claimed he put $in our drop box 8/05/ Payments in this drop box are collected each business day at 8:A.M We did not receive this payment We asked [redacted] to check with his bank to see if the check had been cashed, but he declined to do that He claims he never got the notice mailed 7/24/15, the 8/05/door note, nor the notice of disconnection on 8/10/(but yet he did receive the notice with his bill mailed 7/13/15) He wants our company to go paperless as he stated he never looks at his mailDue to the expense that would be passed onto our customers through rates, we do not plan to do this at this time [redacted] was informed twice in conversations that if he wants to keep his gas service active, he needs to open his mail [redacted] was very unprofessional in dealing with our office yesterday and times in the past He was told by two people that the person he was asking for was on vacation, yet he called in times asking to speak to that person In conversations he had with myself, he would ask questions, make statements, but not let me answer him Twice I ended his phone call because he was swearing at me He was warned I was ending the call, and why, and then the call was ended Please contact us if you have any further questions
Corning Natural Gas has the following response to this complaint: [redacted] 's gas was shut off for non-payment on 8/10/15, as a payment had not been received since 5/06/15, and an agreement had been broken NYS notice requirements had been followed as a day notice had been sent with his bill on 7/13/15, and a final notice has been mailed 7/24/ A final notice was left on his door on 8/05/(which was not required, but another opportunity for the customer to resolve the account) Utilities are not required to make contact at the time of disconnection during the summer months A note was left on his apartment door that service was disconnected On 8/11/15, the customer claimed he put $in our drop box 8/05/ Payments in this drop box are collected each business day at 8:A.M We did not receive this payment We asked [redacted] to check with his bank to see if the check had been cashed, but he declined to do that He claims he never got the notice mailed 7/24/15, the 8/05/door note, nor the notice of disconnection on 8/10/(but yet he did receive the notice with his bill mailed 7/13/15) He wants our company to go paperless as he stated he never looks at his mailDue to the expense that would be passed onto our customers through rates, we do not plan to do this at this time [redacted] was informed twice in conversations that if he wants to keep his gas service active, he needs to open his mail [redacted] was very unprofessional in dealing with our office yesterday and times in the past He was told by two people that the person he was asking for was on vacation, yet he called in times asking to speak to that person In conversations he had with myself, he would ask questions, make statements, but not let me answer him Twice I ended his phone call because he was swearing at me He was warned I was ending the call, and why, and then the call was ended Please contact us if you have any further questions