Cornwall Construction

February 7, Revdex.com of WI Case # [redacted] This letter is in regard to [redacted] ’s membershipOn 11/27/17, she enrolled with It’s Just LunchShe purchased our Basic MembershipHer membership entitles her to date until she cancels her membershipHer statement to the Revdex.com covers many different topicsI would like to cover as many of them as I can We would like to start by giving you a little background on our companyWhen a client enrolls with our company it is with the intention to dateIn a perfect world we would have these clients on a date every to weeksUnfortunately, we do not live in a perfect worldThe majority of clients enroll with It’s Just Lunch simply due to the fact that they are too busy to do what we doWe find someone who fits into the blueprint of what they are looking to meetThey fit into the majority of what they have asked us to findOnce we find this person we then verify with each client that they are still single, available and when they can fit a date into their already busy scheduleAfter completing these steps with BOTH clients, we call the restaurants and made the reservationsOur process is very hands on with each and every clientWe believe this process works better when a team of people work on everyone’s fileWe have a matchmaker that actually talks to the client first to find out preferencesThis matchmaker will continue making the matches for the clientHowever, the matchmaker needs to focus on finding more clients and thus the advisors must take a driver’s seat to arrange the dates, call for feedback and discuss any issues that may arise in someone’s membership We have been successfully introducing single people for the past 26+ yearsBefore someone signs their agreement they have an extensive phone interview with a matchmakerDuring this call our process is described in detailWe explain how we call each person to inform them of our selection and ask for time and dates so we can schedule a dateWe talk about being able to schedule the date for lunch, brunch or drinks in the eveningWe also discuss our advisors calling the client after a date for feedbackThe busy, professional, clientele we work with prefer to have us call them with details about their dateWe are not a computerized service thus we have live people who communicate with our clientsDuring this call we also describe clients we feel could be potential dates for themWe schedule the dates at a 50/location based on where a client is coming fromIf Ms [redacted] was not comfortable with the distance she could have declined the dateShe approved meeting the men, knowing the distance, prior to the date We are not an online service that uses computers for the main point of contactWe are a company that has real matchmakers and Client Advisors to speak with our clientsSince we are humans, we make mistakesIn this complaint Ms [redacted] points out that as a company we did not contact her for feedbackWhile our policy is to contact every client after their date, in this case it did not happenWe have apologized for the oversight, but also encouraged her to call us her feedbackMs [redacted] ’s schedule and her match’s schedules did not line up until January for them to meetThus, she was set up on dates in January Ms [redacted] emailed the details of her complaintsOne of our client advisors, [redacted] reached out to her on 1/19/to discuss her concernsAfter reaching an impasse during this call, Ms [redacted] asked about a refund and ending her membership [redacted] sent her the membership cancellation linkMs [redacted] emailed back, stating “At the advice of my attorney, I need to talk to your finance person [redacted] before I complete this formI will wait to hear from her next week.” As I was out of the office I emailed her on 1/at 3:pm(see enclosed email) As you will see in my signature line, I am the Client Services Manager and I oversee financing for the companyMs [redacted] was not able to talk until the following Thursday, 1/During this call I explained my role within in the companyMs [redacted] asked for examples of clients we could introduce her toI asked if I could call her back within one hour so I had an opportunity to look for matchesI called her back within that hour but she did not answerWe exchanged voicemails on 1/I reached out to her on 1/& 1/She called me back on 2/and I was able to call her back on 2/She left me a voicemail after business hours, stating she was not sure why I was calling her When I returned her voicemail the following Monday 2/and we were able to speakDuring this call, Ms [redacted] asked if I was the company’s attorney, which I thought was odd since I had sent her my title in an email and she heard my voicemail message several timesBy the end of the call she stated she would blog about our company, contact her attorney but also wanted us to set her up on a dateShe then filed this complaint with the Revdex.com At this point, IJL has not breached our end of the agreement, thus there would not be any type of refundI have contacted the gentleman she agreed to meet He has availability the week of February 22nd At this point, we are hopeful Ms [redacted] will respond with her availability so we can schedule a time for them to meet Until we hear from Ms [redacted] we will place her file on a hold statusIf we do not hear from her by 3/30/we will allow the membership to naturally expire Sincerely, [redacted] It’s Just Lunch! ###-###-####

Lynn, Would you like us to reactivate the file and take advantage of the free months of service?Sabrina

November 6, 2015Revdex.com of WisconsinCase # [redacted] This letter is in regard to [redacted] ’s membershipOn October 13, 2015, he enrolled with It’s Just Lunch His membership entitled him to months of active timeWe would like to start by giving you a little background on our companyWhen a client enrolls with our company it is with the intention to dateIn a perfect world we would have these clients on a date every to weeksUnfortunately, we do not live in a perfect worldThe majority of clients enroll with It’s Just Lunch simply due to the fact that they are too busy to do what we doWe find someone who fits into the blueprint of who they are looking to meet; they fit into the majority of what they have asked us to findOnce we find this person we then verify with each client that they are still single, available and when they can fit a date into their busy scheduleAfter completing these steps with BOTH clients we call the restaurant and make a reservationAfter the date occurs, we call both clients to take their feedback on how the date wentOur process is very hands on with each and every clientWe believe this process works better when a team of people working on each client’s membershipWe have been successfully introducing single people for the past 20+ yearsBefore someone signs their agreement they have an extensive phone interview with a matchmakerDuring this call our process is described in detailWe explain how we call each person to inform them of our selection and ask for time and dates so we can schedule a dateWe also discuss the role of the client advisor and their involvement in the scheduling of dates, description of matches, and discussion of feedbackThe matchmaker that the client enrolls with will continue making the matches for the client throughout their membershipHowever, the matchmaker’s focus is on meeting and enrolling new clients for our existing clients to meetThus, a client advisor must take a driver’s seat to arrange the dates, call for feedback and discuss any issues that may arise during the course of a client’s membershipOur matchmakers and client advisors work very closely as a team to provide excellent customer service to each and every client.On 10/27, Mr [redacted] came into our office to meet with his matchmaker, [redacted] During this meeting they reviewed his dating preferences and discussed his previous dating experience His first date was scheduled with [redacted] for later that eveningOn 10/27, Mr [redacted] met with his first date, ***.On 10/28, Mr [redacted] provided us with feedback about his dateHe was concerned that while he was retired and she was not, they would not have time to date one anotherHe asked us to focus on someone who participates in more outdoor activitiesOn 10/28, Mr [redacted] called and spoke with his Client Advisor, [redacted] and his matchmaker, [redacted] He was concerned about joining the service and asked about receiving a partial refund of his membership feeAs this is not something IJL offers he asked to speak with a manager.On 10/29, I, the Office Manager, reached out to him During the call Mr [redacted] asked a lot of questions about the process and our client demographicAt this time Mr [redacted] told me he had filed a complaint with the Revdex.comIn the complaint he states “IJL is geared toward young professionals” This statement is not trueWe have clients from all different backgrounds and all agesThe one thing all of our clients have in common is that they are single and want to meet new peopleHe also references his profile contained statementsI acknowledged that we made a mistake and stated his daughter lived in Florida and that was not correct What should have been said is that he likes to travel to visit his daughter and he likes to travel to FloridaI apologize for our oversightUnfortunately, during our call Mr [redacted] did not agree with his membership agreement that states “IJL does not offer refunds”He mentioned he would like us to discuss this matter with the Revdex.com.Mr [redacted] is early in his membershipWe do not have memberships where clients only meet one personWe understand that not every date we have Mr [redacted] go on will produce a relationship, but we are hopeful that through his feedback we will be able to fine tune his preferencesPer the terms of his agreement a refund is not an optionFor this reason his request for a refund is being deniedWe are hopeful Mr [redacted] will allow us to coordinate more dates for him soon.Until we are able to resolve this matter we are going to place his membership on a complimentary hold for up to two monthsThank you for your time and attentionPlease feel free to contact me with any questions.Sincerely, [redacted] Office ManagerIt’s Just Lunch###-###-####

We sincerely apologize for any unwanted calls/emails that Ms [redacted] has received from our matchmakers We will ensure that her information is removed from our records and she is not contacted again.We wish her all the best

Revdex.com of WI ID # [redacted] Amount $Date 6/6/ I am writing in response to the Complaint made by Christine *** Ms [redacted] became an It’s Just Lunch (IJL) client and signed a contract on 4/24/(attached.) She purchased a Basic membership, which allows her to date until she cancels her membershipAs a matchmaking company, we have successfully been sending people on first dates for the past years When someone inquires about our service, they will begin the process by speaking to a matchmakerDuring that conversation, their matchmaker will explain our process in detail and talk about the type of person the potential client wants to meetBased on that conversation, we decide whether we are able to work with that person In Ms***’s case, we were excited to get started and welcomed her as a client It is important to note that at no time does IJL guarantee chemistry will be there on each date It’s impossible for us to know that before having them meet each other While we have had countless success stories over the last years, there is no algorithm or science to what we do, therefore, a guarantee of an introduction moving past the first date is impossible In Ms***’s complaint she brings up many different subjectsI will try and address as many of them as possibleOne of her main concerns was the amount of dates she could go onOur matching process is not based on one sole characteristic of a person (such as height) We take in to account many factors and select the matches based on all of those things combined It is true that Clients are not limited by a maximum number of dates that they cannot contractually exceed during their dating time; what determines the amount of dates they go on during their membership is what they are looking for, their availability, their matches’ availability and their commitment to the date feedback process Ms [redacted] met her first date, Paul, on 4/ She provided feedback on 5/saying she wasn’t very pleased with the date He was short, at 5’9”, and she really wants 5’10”+, but in an attached email (dated 5/3) she agrees that 5’9” would be OK for her dates She did not feel there was much in common She came into the office and she met with her matchmaker, Julie, in person on 5/3/She indicated she would like to date a man’s man & really would prefer they are 5’10”+ Revdex.com of WI ID # [redacted] Amount $Date 6/6/ Ms [redacted] met her second date, Kevin, on 5/and provided feedback on 5/ While he was 6’4”, upon meeting, she did not find him to be attractive and thus he was not someone she would be interested in Ms [redacted] contacted me on 5/to talk about her membershipI returned her call that day & asked if we could speak the following dayWe were able to speak about her experience with us, thus far, on 5/ During this call she indicated she was not attracted to her dates and really wanted to be on dates more frequentlyI reminded Ms [redacted] we use her feedback moving forward with each match and it can take time to find the next matchDuring the conversation, she also asked about a refund I explained that, per the terms of the contract, refunds are not an option We have provided service and have more men for her to meet Because a refund is not an option, we were hopeful Ms [redacted] would continue moving forward with her membership After our phone conversation, I received an email to cancel the month-to-month portion of her membershipI sent her an email stating the membership would expire on 5/30/Leading up to 5/30, we would still actively look for matches for herWe were able to find a match for her on 5/but we wanted to speak with him before we called her to schedule the dateWe obtained his availability to meet her on 5/and thus reached out to her on 6/Even thought the membership was technically over based on her cancelation of it, we wanted her to meet with him if she had the availabilityMs [redacted] emailed us on 6/asking us to not call her At this point, we would still like opportunity to work with her for the month of June at no further chargeShe has cancelled her membership and a refund is not an option We are hopeful she will decide to work with usShe can reach me directly at ###-###-#### Sincerely, Sabrina [redacted] IJL Midwest Milwaukee, WI ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I did not agree to be set up on any more dates as *** mentioned and definitely plan on halting my membership. All the lies that were told to me have not been addressed at all. I honestly cannot believe a business like this is able to stay around. They misrepresent what they offer and flat out lie to get people to pay them a large amount of moneyI honestly feel they should be shut down. I would like my complaint against them to stay with the Revdex.com so others will not be fooled like I was. Per my attorney my next action is small claim court where it looks like other judgements have been filed
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

After reviewing the response from Ms*** it is a little confusing as to the direction she would like to move inDuring the last conversation I had with Ms*** we reviewed matchesOne match she was not comfortable meeting based on his ageThe second match she was comfortable having us set up that dateSince a refund of her membership is not an option, we are hoping she will take advantage of her membership and allow us to set her up on more datersAs stated previously, until we hear from Ms*** we will place her file on a hold statusIf we do not hear from her by 3/30/we will allow the membership to naturally expire. *** ***IJL MidwestOffice Manager###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Christine ***I am looking for a refund from my membership I had given IJL the opportunity to learn about what I was looking for in a match during the initial interview as well as in the in person During the inperson they had me approve a paragraph about myself, then I met with Julie for about minutes If they really were interested in matching people I would think the in person interview would be of more substance.IDL did not provide the detailed services that they promised

MsTracey *** entered into a contract for a membership with IJL Midwest Milwaukee, LLC d/b/a It’s Just Lunch (IJL) on 5/10/16. The membership purchased was a 6-month membership. During her in-person interview with her matchmaker, Dave, on 5/10, Ms*** was provided with all of
the information about IJL, our process, our membership options and cost; she chose to move forward and became a Client on 5/10. On 5/11, Ms***’s client advisor, Kelly, called to welcome her to IJLDuring this call, Kelly reviewed with her how our dating process works and reviewed with her the type of man she wanted to meetBefore any date can be scheduled, our clients are given a full description of the person we have selected for them to meetIf Ms*** had told us that the descriptions of any of her matches were not close to the type of person she is interested in meeting after hearing about them, we would not have scheduled her on those dates and we would’ve started looking for a different matchShe chose to meet each of them matches she was told about Below are the descriptions of the men Ms*** met: *** ** * *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** ** *** *** ** *** *** ** *** *** *** *** ** *** ** * *** *** *** *** *** *** ** *** *** *** *** ** ** * *** *** ** *** *** *** *** *** * *** ** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** ** *** ** *** *** *** *** *** ** *** *** ** *** *** *** * *** ** *** *** *** ** *** ** *** *** *** *** *** *** *** *** ** *** ** *** * *** *** *** *** ** *** *** *** ** *** *** *** *** *** *** *** *** ** *** *** ** *** *** *** *** *** *** *** *** *** ** *** ** *** *** *** *** ** *** *** *** *** *** ** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** ** *** ** *** * *** *** *** *** ** *** *** *** *** *** ** ** *** ** *** * *** *** ** *** *** *** *** Both of the men Ms*** met fit within the preferences she provided to Dave to during her initial interviewWhen she spoke with another client advisor, Caprice, on 6/7, she indicated she did not want us to schedule more dates for herThe membership was placed into an inactive statusOn 7/25, I received this chargeback notification and called herWhen we spoke, Ms*** indicated she did not want more dates currentlyDuring this call, she asked about receiving a refund of her membership feeI explained our refund policy and that, per the terms of the membership agreement she signed, refunds are not an optionMs*** is very early in her membership and I encouraged her to meet more people since the refund was not an optionWe are hopeful she will allow us to continue to introduce her to more peopleBecause Ms*** does not want us to schedule more dates for her, I will gift her months of complimentary hold timeIf at anytime between now and 10/26/if she would like to come into the office and meet with her advising team or myself, we would welcome her. Or, if she would simply like to resume the dating process, a phone call to let us know would be acceptable If you have any other questions please call me directly at ###-###-#### Sabrina *** *** *** *** It’s Just Lunch Minneapolis & Milwaukee ###-###-####

I am not interested in continuing on with the service, even for the free two months offered They breached their contract and sent me on dates outside of my age specifications I am requesting a refund

November
17, 2015Revdex.com
of WisconsinCase
#***This
letter is in regard to *** ***’s third complaint with RevDex.comOn October 13, 2015, he enrolled with It’s Just Lunch (IJL)His
membership entitled him to months of active timeAfter
reviewing Mr***’s complaint and his membership it is unclear why Mr
*** is so upset about joining IJLAfter speaking to our matchmaker Mr
*** was offered a membershipHe signed the agreement, was sent a copy of
his agreement, and we spoke him several times after he joined before he went on
his first dateAt no time did Mr*** indicate he was not interested in
dating with It’s Just LunchHad Mr*** had second thoughts during the
initial days of his membership a refund would have been issuedHowever, this
did not happenIn addition, as previously stated,
Mr*** was presented with a copy of his profile description and signed
off on it, authorizing that the information contained in the description was
accurateFor this reason, we are confused as to why Mr*** is claiming
we misrepresented him when we were using the information he provided and
approvedAt this
point, per the terms of the agreement, there is not an option for a refundWe
want to continue setting Mr*** up on datesIf he is not interested in
having us work on this for him, the membership unfortunately will expire on
holdIJL has
many clients who have found their special someone using our serviceWe are
hopeful this will happen with Mr***. His membership is still on a
hold statusHis membership can remain on hold until 1/6/16.If at any
time Mr*** would like to come back into the office to review his
description we would be more than happy to schedule that meetingThank
you for your time and attentionPlease feel free to contact me with any
questions.Sincerely,***
***Office
ManagerIt’s
Just Lunch###-###-####

Please just close as I am done fighting with themThank you

As I said, the saleswoman had been calling me for about 6 months. I must have had a old-timer's moment. I caved, 2K for a dating service I didn't even want. Then when I reviewed my profile it didn't contain any of my descriptions of who I might be looking for. What a scam. How could I be so gullible. Now they won't give my money bad. They are not matchmakers. They should read some  of the complaints out there. There are hundreds.

Lynn, Would you like us to reactivate the file and take advantage of the 2 free months of service?Sabrina

February 7, 2018   Revdex.com of WI   Case #[redacted]   This letter is in regard to [redacted]’s membership. On 11/27/17, she enrolled with It’s Just Lunch. She purchased our Basic Membership. Her membership entitles her to date until she cancels her membership. Her statement to the Revdex.com...

covers many different topics. I would like to cover as many of them as I can.  We would like to start by giving you a little background on our company. When a client enrolls with our company it is with the intention to date. In a perfect world we would have these clients on a date every 2 to 3 weeks. Unfortunately, we do not live in a perfect world. The majority of clients enroll with It’s Just Lunch simply due to the fact that they are too busy to do what we do. We find someone who fits into the blueprint of what they are looking to meet. They fit into the majority of what they have asked us to find. Once we find this person we then verify with each client that they are still single, available and when they can fit a date into their already busy schedule. After completing these steps with BOTH clients, we call the restaurants and made the reservations. Our process is very hands on with each and every client. We believe this process works better when a team of people work on everyone’s file. We have a matchmaker that actually talks to the client first to find out preferences. This matchmaker will continue making the matches for the client. However, the matchmaker needs to focus on finding more clients and thus the advisors must take a driver’s seat to arrange the dates, call for feedback and discuss any issues that may arise in someone’s membership.                                         ...⇄   We have been successfully introducing single people for the past 26+ years. Before someone signs their agreement they have an extensive phone interview with a matchmaker. During this call our process is described in detail. We explain how we call each person to inform them of our selection and ask for time and dates so we can schedule a date. We talk about being able to schedule the date for lunch, brunch or drinks in the evening. We also discuss our advisors calling the client after a date for feedback. The busy, professional, clientele we work with prefer to have us call them with details about their date. We are not a computerized service thus we have live people who communicate with our clients. During this call we also describe clients we feel could be potential dates for them. We schedule the dates at a 50/50 location based on where a client is coming from. If Ms. [redacted] was not comfortable with the distance she could have declined the date. She approved meeting the men, knowing the distance, prior to the date.   We are not an online service that uses computers for the main point of contact. We are a company that has real matchmakers and Client Advisors to speak with our clients. Since we are humans, we make mistakes. In this complaint Ms. [redacted] points out that as a company we did not contact her for feedback. While our policy is to contact every client after their date, in this case it did not happen. We have apologized for the oversight, but also encouraged her to call us her feedback. Ms. [redacted]’s schedule and her match’s schedules did not line up until January for them to meet. Thus, she was set up on dates in January.      Ms. [redacted] emailed the details of her complaints. One of our client advisors, [redacted] reached out to her on 1/19/18 to discuss her concerns. After reaching an impasse during this call, Ms. [redacted] asked about a refund and ending her membership. [redacted] sent her the membership cancellation link. Ms. [redacted] emailed back, stating “At the advice of my attorney, I need to talk to your finance person [redacted] before I complete this form. I will wait to hear from her next week.” As I was out of the office I emailed her on 1/19 at 3:59 pm. (see enclosed email)  As you will see in my signature line, I am the Client Services Manager and I oversee financing for the company. Ms. [redacted] was not able to talk until the following Thursday, 1/25. During  this call I explained my role within in the company. Ms. [redacted] asked for examples of clients we could introduce her to. I asked if I could call her back within one hour so I had an opportunity to look for matches. I called her back within that hour but she did not answer. We exchanged voicemails on 1/26. I reached out to her on 1/29 & 1/30. She called me back on 2/1 and I was able to call her back on 2/2. She left me a voicemail after business hours, stating she was not sure why I was calling her.   When I returned her voicemail the following Monday 2/5 and we were able to speak. During this call, Ms. [redacted] asked if I was the company’s attorney, which I thought was odd since I had sent her my title in an email and she heard my voicemail message several times. By the end of the call she stated she would blog about our company, contact her attorney but also wanted us to set her up on a date. She then filed this complaint with the Revdex.com.   At this point, IJL has not breached our end of the agreement, thus there would not be any type of refund. I have contacted the gentleman she agreed to meet.  He has availability the week of February 22nd.  At this point, we are hopeful Ms. [redacted] will respond with her availability so we can schedule a time for them to meet.   Until we hear from Ms. [redacted] we will place her file on a hold status. If we do not hear from her by 3/30/18 we will allow the membership to naturally expire.     Sincerely, [redacted] It’s Just  Lunch! ###-###-####

We sincerely apologize for any unwanted calls/emails that Ms. [redacted] has received from our matchmakers.  We will ensure that her information is removed from our records and she is not contacted again.We wish her all the best.

Revdex.com of WI ID # [redacted] Amount $2499.00 Date 6/6/17   I am writing in response to the Complaint made by Christine [redacted].  Ms. [redacted] became an It’s Just Lunch (IJL) client and signed a contract on 4/24/17 (attached.)  She purchased a Basic membership, which allows her to date...

until she cancels her membership. As a matchmaking company, we have successfully been sending people on first dates for the past 26 years.  When someone inquires about our service, they will begin the process by speaking to a matchmaker. During that conversation, their matchmaker will explain our process in detail and talk about the type of person the potential client wants to meet. Based on that conversation, we decide whether we are able to work with that person.  In Ms. [redacted]’s case, we were excited to get started and welcomed her as a client.  It is important to note that at no time does IJL guarantee chemistry will be there on each date.  It’s impossible for us to know that before having them meet each other.  While we have had countless success stories over the last 26 years, there is no algorithm or science to what we do, therefore, a guarantee of an introduction moving past the first date is impossible.    In Ms. [redacted]’s complaint she brings up many different subjects. I will try and address as many of them as possible. One of her main concerns was the amount of dates she could go on. Our matching process is not based on one sole characteristic of a person (such as height).  We take in to account many factors and select the matches based on all of those things combined.  It is true that Clients are not limited by a maximum number of dates that they cannot contractually exceed during their dating time; what determines the amount of dates they go on during their membership is what they are looking for, their availability, their matches’ availability and their commitment to the date feedback process.      Ms. [redacted] met her first date, Paul, on 4/29.  She provided feedback on 5/1 saying she wasn’t very pleased with the date.  He was short, at 5’9”, and she really wants 5’10”+, but in an attached email (dated 5/3) she agrees that 5’9” would be OK for her dates.  She did not feel there was much in common.    She came into the office and she met with her matchmaker, Julie, in person on 5/3/17. She indicated she would like to date a man’s man & really would prefer they are 5’10”+.         Revdex.com of WI ID # [redacted] Amount $2499.00 Date 6/6/17         Ms. [redacted] met her second date, Kevin, on 5/13 and provided feedback on 5/15.  While he was 6’4”, upon meeting, she did not find him to be attractive and thus he was not someone she would be interested in.   Ms. [redacted] contacted me on 5/15 to talk about her membership. I returned her call that day & asked if we could speak the following day. We were able to speak about her experience with us, thus far, on 5/16.  During this call she indicated she was not attracted to her dates and really wanted to be on dates more frequently. I reminded Ms. [redacted] we use her feedback moving forward with each match and it can take time to find the next match. During the conversation, she also asked about a refund.  I explained that, per the terms of the contract, refunds are not an option.  We have provided service and have more men for her to meet.  Because a refund is not an option, we were hopeful Ms. [redacted] would continue moving forward with her membership.   After our phone conversation, I received an email to cancel the month-to-month portion of her membership. I sent her an email stating the membership would expire on 5/30/17. Leading up to 5/30, we would still actively look for matches for her. We were able to find a match for her on 5/24 but we wanted to speak with him before we called her to schedule the date. We obtained his availability to meet her on 5/30 and thus reached out to her on 6/1. Even thought the membership was technically over based on her cancelation of it, we wanted her to meet with him if she had the availability. Ms. [redacted] emailed us on 6/1 asking us to not call her.   At this point, we would still like opportunity to work with her for the month of June at no further charge. She has cancelled her membership and a refund is not an option.   We are hopeful she will decide to work with us. She can reach me directly at ###-###-####.   Sincerely,   Sabrina [redacted] IJL Midwest Milwaukee, WI ###-###-####

Dear Revdex.com, This letter is in regard to Christine [redacted]’s response.  Anytime a client reaches out to the Revdex.com regarding our company, we take their concerns seriously. While the response to Ms. [redacted]’s concerns is specific to her membership, our processes/procedures are consistent across every single membership, therefore, there will inevitably be similar information found in any response that it given.   At this time, if Ms. [redacted] would like to talk about moving forward with matches, we would encourage her to reach out to us.  If we don’t hear form her, her membership will remaing expired, per her request. If you or Ms. [redacted] has any other questions, I would be happy to talk with you.   Sincerely, Sabrina [redacted] It’s Just Lunch Milwaukee ###-###-####

November 6, 2015Revdex.com of WisconsinCase #[redacted]This letter is in regard to [redacted]’s membership. On October 13, 2015, he enrolled with It’s Just Lunch.
His membership entitled him to 6 months of active time. We would like to start by giving you a little background on our company. When...

a
client enrolls with our company it is with the intention to date. In a perfect
world we would have these clients on a date every 2 to 3 weeks. Unfortunately,
we do not live in a perfect world. The majority of clients enroll with It’s
Just Lunch simply due to the fact that they are too busy to do what we do. We
find someone who fits into the blueprint of who they are looking to meet; they
fit into the majority of what they have asked us to find. Once we find this
person we then verify with each client that they are still single, available
and when they can fit a date into their busy schedule. After completing these
steps with BOTH clients we call the restaurant and make a reservation. After
the date occurs, we call both clients to take their feedback on how the date
went. Our process is very hands on with each and every client. We believe this
process works better when a team of people working on each client’s membership. We have been successfully
introducing single people for the past 20+ years. Before someone signs their
agreement they have an extensive phone interview with a matchmaker. During this
call our process is described in detail. We explain how we call each person to
inform them of our selection and ask for time and dates so we can schedule a
date. We also discuss the role of the client advisor and their involvement in
the scheduling of dates, description of matches, and discussion of feedback. The
matchmaker that the client enrolls with will continue making the matches for
the client throughout their membership. However, the matchmaker’s focus is on
meeting and enrolling new clients for our existing clients to meet. Thus, a
client advisor must take a driver’s seat to arrange the dates, call for
feedback and discuss any issues that may arise during the course of a client’s
membership. Our matchmakers and client advisors work very closely as a team to
provide excellent customer service to each and every client.On 10/27, Mr. [redacted] came into
our office to meet with his matchmaker, [redacted]. During this meeting they
reviewed his dating preferences and discussed his previous dating
experience.  His first date was scheduled with [redacted] for later that
evening. On 10/27, Mr. [redacted] met with
his first date, [redacted].On 10/28, Mr. [redacted] provided
us with feedback about his date. He was concerned that while he was retired and
she was not, they would not have time to date one another. He asked us to focus
on someone who participates in more outdoor activities. On 10/28, Mr. [redacted] called and
spoke with his Client Advisor, [redacted] and his matchmaker, [redacted]. He was
concerned about joining the service and asked about receiving a partial refund
of his membership fee. As this is not something IJL offers he asked to speak
with a manager.On 10/29, I, the Office Manager,
reached out to him.  During the call Mr. [redacted] asked a lot of
questions about the process and our client demographic. At this time Mr.
[redacted] told me he had filed a complaint with the Revdex.com. In the complaint he states “IJL is
geared toward young professionals” This statement is not true. We have clients
from all different backgrounds and all ages. The one thing all of our clients
have in common is that they are single and want to meet new people. He also
references his profile contained false statements. I acknowledged that we made
a mistake and stated his daughter lived in Florida and that was not correct.
What should have been said is that he likes to travel to visit his daughter and
he likes to travel to Florida. I apologize for our oversight. Unfortunately,
during our call Mr. [redacted] did not agree with his membership agreement that
states “IJL does not offer refunds”. He mentioned he would like us to discuss
this matter with the Revdex.com.Mr. [redacted] is early in his
membership. We do not have memberships where clients only meet one person. We
understand that not every date we have Mr. [redacted] go on will produce a
relationship, but we are hopeful that through his feedback we will be able to
fine tune his preferences. Per the terms of his agreement a refund is not an
option. For this reason his request for a refund is being denied. We are
hopeful Mr. [redacted] will allow us to coordinate more dates for him soon.Until we are able to resolve this
matter we are going to place his membership on a complimentary hold for up to
two months. Thank you for your time and
attention. Please feel free to contact me with any questions.Sincerely,[redacted]Office ManagerIt’s Just Lunch###-###-####

October 18, 2016 Revdex.com of WI Case #[redacted] This letter is in regard to Lynn [redacted] membership. On May 10, 2016, she enrolled with It’s Just Lunch. Her membership entitled her to  6 months of active time with membership automatically rolling into a month to month membership after the initial 6...

months. Her statement to the Revdex.com covers many different topics. I would like to cover as many of them as I can.  We would like to start by giving you a little background on our company. When a client enrolls with our company, it is with the intention to date. In a perfect world we would have these clients on a date every 2 to 3 weeks. Unfortunately, we do not live in a perfect world. The majority of clients enroll with It’s Just Lunch simply due to the fact that they are too busy to do what we do. We find someone who fits into the blueprint of what they are looking to meet. They fit into the majority of what they have asked us to find. Once we find this person we then verify with each client that they are still single, available and when they can fit a date into their already busy schedule. After completing these steps with BOTH clients, we call the restaurants and made the reservations. We even call the clients AFTER their dates for feedback. Our process is very hands on with each and every client. We believe this process works better when a team of people work on everyone’s file. We have a matchmaker that actually talks to the client first to find out preferences. This matchmaker will continue making the matches for the client. However, the matchmaker needs to focus on finding more clients and thus the advisors must take a driver’s seat to arrange the dates, call for feedback and discuss any issues that may arise in someone’s membership.                                         ...⇄   We have been successfully introducing single people for the past 25+ years. Before someone becomes a client, they have an extensive interview with a matchmaker. During this conversation, our process is described in detail. We explain how we call each person to inform them of our selection and ask for time and dates of availability so we can schedule a date. We talk about being able to schedule the date for lunch, brunch or drinks in the evening. We also discuss the fact that our advisors will be calling the client after each date for feedback. The busy, professional, clientele we work with prefer to have us call them with details about their date. We are not a computerized service, thus we have live people who communicate with our clients. During this call, we also describe matches that we feel could be potential dates for them.   In this complaint, Ms. [redacted] claims IJL made promises to introduce her to men who are “educated, professional, and affluent.” While many of those terms are open to a certain amount of interpretation, she did meet men who held professional jobs, were educated and some who most would consider affluent. Ms. [redacted] matchmaker makes her matches – this means we might make a match with someone who is outside of one’s preferences. However, through the feedback we receive we are able to fine tune the matching process.  It’s important to understand that this is a process and it can take time to meet that special someone. Per the terms of her agreement, refunds are not an option. Ms. [redacted] spoke with her Client Advisor on 11/4/16 about her experience thus far and the things she wanted us to focus on moving forward. Ms. [redacted] agreed to move forward in the process and has 2 upcoming dates, both scheduled next week. We appreciate Ms. [redacted] reaching out to discuss her membership. Sincerely, Sabrina [redacted] It’s Just  Lunch [redacted]