Corona Images

Initial Business Response /* (1000, 5, 2016/01/23) */
The client received her images by the date she requested (1/15/16), which was the date we notified her they would be ready The delay was caused by serious health issues in the family and could not be avoided Client had been notified of the
delay and verbally accepted the extension Once images were delivered, on the agreed upon date of 1/15/16, client was pleased and messaged us that she and her husband "Loved them!" Client product order has been expedited even though the ordering process, per our contract, is not included in the original day processing time and not due until days after order being received- which would have been as late as 3/9/ Client appears to be happy now and we believe the issue to be resolved Again, we apologize for having been days late with the delivery of the digital files, but also wish to acknowledge that only the digital image delivery date was missed and that the client did verbally accept the extensionClient has placed a partial order and will receive all products within the contracted time

Initial Business Response /* (1000, 5, 2016/01/23) */
The client received her images by the date she requested (1/15/16), which was the date we notified her they would be ready. The delay was caused by serious health issues in the family and could not be avoided. Client had been notified of the...

delay and verbally accepted the extension. Once images were delivered, on the agreed upon date of 1/15/16, client was pleased and messaged us that she and her husband "Loved them!" Client product order has been expedited even though the ordering process, per our contract, is not included in the original 90 day processing time and not due until 60 days after order being received- which would have been as late as 3/9/16. Client appears to be happy now and we believe the issue to be resolved. Again, we apologize for having been 6 days late with the delivery of the digital files, but also wish to acknowledge that only the digital image delivery date was missed and that the client did verbally accept the extension. Client has placed a partial order and will receive all products within the contracted time.