Corona PM Road Service

Customer came in on July 18, to have kingpins replacedHe informed us that he had purchased the correct parts and to have them replacedParts were the wrong ones and customer was informedWe provided the correct parts and installed themCustomer was explained that they might not refund his money because the parts had been openedOur labor was $but customer was only charged $for the labor due to the situation that was givenCustomer was informed of the changes on labor and did not say that he was not okay with what was doneWe have always tried to provide the best serviceIf customer had mentioned that he was not okay then a solution would have been reached and this could have been avoided

Customer came in on July 18, 2015 to have kingpins replaced. He informed us that he had purchased the correct parts and to have them replaced. Parts were the wrong ones and customer was informed. We provided the...

correct parts and installed them. Customer was explained that they might not refund his money because the parts had been opened. Our labor was $450.00 but customer was only charged $350.00 for the labor due to the situation that was given. Customer was informed of the changes on labor and did not say that he was not okay with what was done. We have always tried to provide the best service. If customer had mentioned that he was not okay then a solution would have been reached and this could have been avoided.

Review: Purchased parts for Repair of King Pins on Commercial truck they Removed off truck first took a look that they weren't the same parts attempted putting them they could not for Lack of Knowledge or Tools or know How. Parts wereplaced aside after Damaged & could not Return them and was obligated to Purchase New parts plus misseddays of Work due to Inuficiancy.Desired Settlement: Billing or Pay for damageed Parts that were not Refundable .

Business

Response:

Customer came in on July 18, 2015 to have kingpins replaced. He informed us that he had purchased the correct parts and to have them replaced. Parts were the wrong ones and customer was informed. We provided the correct parts and installed them. Customer was explained that they might not refund his money because the parts had been opened. Our labor was $450.00 but customer was only charged $350.00 for the labor due to the situation that was given. Customer was informed of the changes on labor and did not say that he was not okay with what was done. We have always tried to provide the best service. If customer had mentioned that he was not okay then a solution would have been reached and this could have been avoided.

Consumer

Response:

I am rejecting this response because: They took apart King Pins 1st & at that Time if they new they were not Correct Parts why did they Attempt to Put them On. once they attempted to put them on thats why I could not get them Refunded they were already Damaged. & loss of Day of a Work. The Parts are Correct they Just Lack the Knowledge & Tools toInstall that Type of King Pins there's Different Styles.

Business

Response:

We are willing to refund the amount of $260.00 for kingpins that customer bought and have this situation resolved. Let us know what is the next step in order to have this situation resolved.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Have Received Response & Accept. [redacted]. I can be reached at this # anytime. & thank u.