Coronado at Newport

The former resident ("Resident") moved into Coronado in July 2015 with roommates who signed their lease in September 2014. Resident's roommates at the time assumed full responsibility of touring Resident around the community and maintained a clean living environment for Resident prior to Resident...

moving in. Since the Resident was added as a roommate, Resident agreed to move into an apartment that had already been lived in for 10 months. Upon move-out, Resident received a refund in the amount of $58.47. Resident was charged: $133.82 Final Utility Bills, Carpet replacement in the amount of $339.42, cleaning charges in the amount of $100 and paint charges in the amount of $68.29. After applying the deposit in the amount of $700.00, Resident received a refund in the amount of $58.47. The carpet needed to be replaced due to damage beyond normal wear and tear (pet and urine damage, pet hair, and deep heavy soil) and such replacement charge was prorated based on a 5-year life expectancy. The unit required paint due to large areas of scuff marks and pin holes on the walls and such charge was prorated to the Resident.Regarding Resident's concerns about the bathroom, the property received only 2 service requests for this home -- 1) 11/4/14 for the bathtub faucetto be repaired, and 2) 7/13/15 for bathroom caulking, There were no further service requests submitted by the Resident via our online portal nor communicated to the Property office staff of any additional bathroom repairs. Regarding the pests such as cockroaches and fleas, Property records indicate that the Residents only entered one pest control exterminating request on October 1st, 2015 for cockroaches and fleas. Property residents can submit maintenance requests via online or by calling our office. In addition, the Property has a 24 hour maintenance for any emergencies on site. After the treatment on 10/1/15, the Property did not receive any further requests nor complaints from the Residents of there being any issues in the home. The Property offers a complimentary pest control services twice a week for Property residents.The Resident's car was towed on Resident's first day of residency because the car was parked on private property across the street from the Property. At the time, (when Resident brought the concern toProperty management) Resident understood and agreed that parking on private property was Resident's error.The Property management team assisted the residents during their time lease term, including waiving a late fee in July 2015 when the Resident's car was towed. This was a courtesy to a new resident joining our community. The Resident was also short $400 on rent that month due to towing expenses and management agreed to accept partial payment as an additional courtesy.All charges billed to this household are valid and the refund in the amount of $58.47 is accurate.Sincerely,

The current residents (“Residents”) moved into Coronado At Newport in May 2015. Residents did not bring any concern nor documentation of their vehicle being damaged due to a broken speed bump within our parking structure. In addition, upon moving into Coronado and renewing their residency,...

Residents signed a lease agreement stating that Coronado will have no responsibility for loss or damage to vehicles or other property parked or stored in a garage, carport, or storage unit, whether caused by accident, fire, theft, water, vandalism, pests, mysterious disappearance, or otherwise.   Regarding Residents concern about damaging the television, Coronado At Newport’s management sent out communication on May 6th 2016 notifying residents of the scheduled window/sliding replacement. On May 8th, 2016 Residents contacted management to request that the work be scheduled for May 20th 2016 or May 25th 2016 so that Residents could be home to take care of her pet. Property management accommodated the request of May 25th 2016 with the assumption that the Residents would be present. A courtesy patrol officer accompanied the project superintendent to gain access to the apartment on Wednesday, May 25, 2016 at 9:15 am.  The courtesy patrol officer knocked on the door and when no one answered, he entered along with the project superintendent.  Per the patrol officer’s notes, the light in the kitchen was turned on and he noticed that the dog and cat were loose in the apartment and not refrained as directed in the communication sent on May 6th, 2016.  The patrol officer made a note in his daily log that two animals were loose.  When the patrol officer walked closer to the living room, he also saw that the flat screen television was on the floor, face down in front of the television stand.  The patrol officer also noted in the daily log “TV on floor”.  At the time of the notation, no one had entered the home other than the patrol officer and the project superintendent.  The window contractor did not knock over the television as claimed by the Residents as the window contractor was downstairs unloading the new sliding doors from their truck. Residents emailed property management the night of May 25th 2016 around 7:45 pm, using very foul language and stated that we broke Residents television.  Property management spoke to Residents the following day and explained to the Residents that the incident would be investigated and that property management would advise Residents what was found. Property management communicated to the Residents that documentation showed that neither property management nor the contractors were at fault for the television being damaged, as upon entering the home, the television was already on the floor.   Pursuant to the above response, property management is not liable for any damage and will not provide any disputed amounts. Sincerely,   Property Management Coronado At Newport

The former resident ("Residents") moved into Coronado in August 2015. Residents signed a lease agreement whereby Residents agreed to full responsibility and possession of the home located at [redacted]. Residents were given an Inventory and Condition Form to...

complete and return with any additional findings after taking possession of the home on August 2nd, 2015. Residents surrendered possession to the home on August 2, 2016 resulting in a full 12 month lease term in residency at [redacted] [redacted]. Upon move-out, Residents had an outstanding balance of $250.56 which amount consisted of $149.46 Final Utility Bills from 6/1/16 to 8/1/2016, Rent $97.87 and Parking of $3.23. In addition to the outstanding balance, cleaning charges in the amount of $90.00 and paint charges in the amount of $89.62 and resurfacing of bathroom tub/shower of $150.00 resulted in a total of $526.44 as of August 16th, 2016. Residents had a deposit of $500.00 which was applied to the balance of $526.44, resulting in a final balance due of $26.44. The bath tub/shower required to be resurfaced due to damage beyond normal wear and tear (heavy stains). The unit required paint due to large areas of scuff marks and pin holes on the walls and such charge was prorated to the Residents. All charges billed to this household are valid and the balance of $26.44 is due the Property. Sincerely, [redacted] Community Director Coronado At Newport Tell us why here...

The current residents (“Residents”) moved into Coronado At Newport in May 2015.  Upon moving into Coronado and renewing their residency, Residents signed a lease agreement stating that Coronado will have no responsibility for loss or damage to vehicles or other property parked or stored in a garage, carport, or storage unit, whether caused by accident, fire, theft, water, vandalism, pests, mysterious disappearance, or otherwise. Any damages that were to be caused to the Resident's vehicle is to be contacted to the Renter's renters insurance as Coronado will have no responsibility for loss or damage to vehicles in the parking structure.Pursuant to the above response, property management is not liable for any damage and will not provide any disputed amounts. Sincerely, Property Management Coronado At NewportPursuant to the above response, property management is not liable for any damage and will not provide any disputed amounts. Sincerely, Property Management Coronado At Newport

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have written proof of the complaints I submitted regarding the damage to the vehicle.  I have photos and emails to prove it, as well as the complaint slip they gave me after the second complaint I submitted. Please call me [redacted]
Regards,
[redacted]

We spoke with Ms. [redacted] to resolve this situation.  At the heart of this issue was the voluntary lease break fee which was 2x a month’s rent plus a 30 day notice.  She let us know that she would not be able to provide a 30 day notice or the voluntary lease break fee.  We let her know...

how California law applies to her situation and what it provides for situations such as she was in.  We came to an understanding and she has since moved out. Please let me know if you have any further questions on this matter. Thank you,     [redacted]Senior Business ManagerCoronado at Newport

Review: When my husband died of cancer, I was forced to move because I only was working part time at a retail store. Even though he suffered through chemo for two years, he was on transplant list for a new liver and we were very hopeful that it would come through. He took a turn for the worse and ended up dying on a routine trip to the hospital. I needed to move quickly as I could no longer afford the rent at our old place. Coronado at Newport North would never been my first choice to move to. The buildings are old and badly painted. The carpet which should have been cleaned before I moved in, wasn't and was full of pet hair and dirty. My job was close by, so I moved in. During my tenancy, I have endured dogs barking, left unattended at all hours if the night and day, loud music at 2, 3 o'clock in the morning, etc. I have complained, and yet these problems continued until the associated parties moved out. That's some background. Presently, my job has transferred me from Newport Beach to Chicago. I put in for this transfer over a year ago, and it just came to through a week ago. I informed Coronado when I signed a new lease last May that this transfer was immanent and I didn't want to sign a year lease. To which they replied that I'd have to pay double rent for month to month. I only make just above minimum wage, so I signed the year lease. What they failed in disclosure about the lease is the "buy out clause ". The "buy out clause " is 3 TIMES YOUR RENT within 72 hours of giving notice. They gloss over it at signing and it doesn't say anything about 3x the rent. I tried to give them 30 days notice. I told them that my job is transferring me and I'm not breaking my lease on a whim. I have an excellent record for apartment rentals and have NEVER broken a lease before. I paid my rent in full on the first of October and would be leaving well before the month was over so they could re-rent the apartment. Plus they have my security deposit. Is this even LEGAL??Desired Settlement: All I want is to get out of my lease clean, with no negative effect to my credit report , without having to pay a penalty . They can have my security deposit. I have already paid for the month of October and I won't even be staying the whole month because I start my new position in Chicago on October 20th.

Business

Response:

We spoke with Ms. [redacted] to resolve this situation. At the heart of this issue was the voluntary lease break fee which was 2x a month’s rent plus a 30 day notice. She let us know that she would not be able to provide a 30 day notice or the voluntary lease break fee. We let her know how California law applies to her situation and what it provides for situations such as she was in. We came to an understanding and she has since moved out. Please let me know if you have any further questions on this matter. Thank you, [redacted]Senior Business ManagerCoronado at Newport

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

FIRST OF ALL, I DID PROVIDE A THIRTY DAY NOTICE WHICH WAS ACCEPTED BEFORE I MOVED OUT. SECONDLY, THIS SO-CALLED BUSINESS, IS TRYING TO CHARGE ME OVER 10,000 DOLLARS BECAUSE I HAD TO MOVE OUT. THIRDLY, IT WAS MY UNDERSTANDING THAT WHEN THE APARTMENT WAS RE-RENTED, I WOULD ONLY BE RESPONSIBLE FOR THE TIME IN WHICH IT WAS EMPTY. I PAID THE RENT THROUGH OCTOBER 31ST. THEY HAVE ALSO ADDED BOGUS CHARGES FOR NEW CARPETING. THE CARP AT WAS DIRTY AND OLD WHEN I MOVED IN AND THEY KNOW IT. I HAVE NO CONFIDENCE THAT THEY WILL BE HONEST AND FORTHCOMING ABOUT THE CARPET CHARGES AND THE DAY THE APARTMENT WAS RE-RENTED. THIS WAS TRULY ONE OF THE WORST PLACES I HAVE EVER LIVED IN. THEY TOOK ADVANTAGE OF MY SITUATION KNOWING THAT I WAS NEWLY WIDOWED, STARTING A NEW JOB AND THAT I NEEDED TO MOVE INTO A CHEAPER PLACE FAST BECAUSE OF MY HUSBAND'S DEATH.

Regards,

I WAS SUPPOSED to into the Coranado apartment on Oct 6th (we tried to push back) but they told us we had to move in on the exact date or else rent would increase by $500 (ok). Not only was that upsetting, but when we came in to move in, they had date pushed back the move in date because it wasn't clean. When we finally moved in, we realized the whole place was infested with ROACHES AND SPIDERS!! The roaches were coming from the plumbing!!!! There wasn't just one type of roach, there were about 3 different types. All ranging from babies to adults, and many were pregnant!!! We only lived there for 5 days and we killed at least 5-8 roaches a day, along with 3 spiders a day!!!! The second day we had it when the shower was plugged after 2 days of using it and a bunch of hair came up!!! This was the worst decision of my life!!! DO NOT MOVE HERE!!!!!! The worst was management when they kept giving us the run around and upper management never giving us the time of day to sit and talk to us about the issues at Coranado!!! they gave us options on how to move forward but when push came to shove they went back against their options. Now that we finally moved out (after being there for 5 days) they charged us for painting (ok), carpet cleaning, took away our deposit, didn't give us credit for the days we didn't live there (like they promised) and charged us a transfer fee of $750 to their sister property. This place is a joke!! I would not move into this place!!!!!!!