Corporate Auto Transport Inc

We are a broker, we're paid to schedule our client's vehicles with a licensed/insured carrierWE do not pick up the vehicles and we are depending on the client's to give us accurate information about the vehicle and the readiness of the vehicleThis customer placed an order with us on 12/15/2016,
and it has been completed as of 01/11/actually*** vehicle was sitting with a shop/friend that was restoring the vehicle in Texas and it was not ready to be picked up until Dec28th actually and it has since been picked up AND delivered! We're not sure why the client reported this to the Revdex.com because we have been in contact with him daily by phone and email and it is not our fault his vehicle was not made ready by his Texas contact until the 28th of DecOur records will show many conversations with the client and how much work we put into this order for him, including scheduling it times for him without charging a rescheduling fee at allWe've been very accommodating to him and his Texas contactJust to recap though; Originally when he placed the order he stated the vehicle was ready to go that day, the 15th, any time and that the vehicle had been restored by his contact in TX and that's where it was getting picked up from and it was to be delivered to the him, the customer, in Alabama asapHe stated he preferred using an Enclosed carrier but would take Open or Enclosed carriers depending on who was available firstWe started his order on 12/15/at 03:PM and we had it scheduled and dispatched with an Enclosed carrier as of 12/15/04:PM and it was scheduled to be picked up on Friday 12/but when the driver we scheduled called the pickup contact in TX, Larry, he said the vehicle was NOT ready and to wait until Saturday 12/to pick it upThe driver waited and called again Saturday when he was on his way out to his location and the contact said again the vehicle wasn't ready and to pick it up Tuesday 12/20/16. The driver headed out on his route and went east to make deliveries and then came back to Texas on Tuesday but the pickup contact once again said the vehicle is not ready still and now it had a leak he wanted to fixThe driver was cancelled officially because the vehicle was not ready, the client says the height of the vehicle wouldn't fit the driver's trailer but that is after the fact that he kept rescheduling it for pickup with this carrierThe height was irrelevant at that point anyway now because the vehicle was not ready yet againSo, the order was put on hold until further notice from the customer, to confirm when exactly this vehicle would be ready for pickup! We couldn't keep rescheduling pickup with the contact and canceling on the driver at the last minute anymore because it was already rescheduled times for the clientHowever, the customer ***, finally called us and said on 12/28/the vehicle was ready for sure now and we reopened the order and worked on scheduling his vehicle for pickup with the next available truckI advised the customer scheduling may take a little extra time than usual because of the holidays causing a lack of truck drivers now (they take time off to be with their families over the holidays)His vehicle was scheduled for pickup as of January 6th, for pickup to be completed on Monday Jan9thThe customer was kept updated DAILY by phone and emailThe vehicle was picked up AND delivered already and all is wellNo refund is due to the customer because we completed the job for him as promised several timesUnfortunately the customer was very anxious and must have resorted to writing this complaint but there is no merit to itWe didnt do anything wrongThe vehicle just wasn't ready until Dec28th actually and it was scheduled with a carrier to pick it up, by us, as of January 6th, which was only business days for us from the date the vehicle was truly ready for loading and this all happened around a major holiday so we have found no wrong doings by us for this clientThe transport is completeThank you

***, thanks for ur involvementThis is the repetitive nonsense she has sent me before and I dont hv time to read it againIn summary I picked this Co because it had an A rating wth Revdex.comThe 1st Hauler's Trailer was too small and Broker would not refund my money so I could engage another haultime in Alabama was only 15daysI finally received the vehicle and I'm on my way bk home to see itI obviously will not use this Co again but my concern is when I see Revdex.com A rating will I hv any confidence in them? Thanks and I'm done wth this!Have a great wk.??

We're sorry *** has filed a complaint against us, but the complaint should be filed against his carrier if he feels wrongedHe had a contract with us which we followed 100% by locating him a carrier, screening the carrier and contracting the carrier to go pick up and transport his car for himThe
amount we contracted the carrier for was the amount this customer agreed toWe have already emailed the customer a copy of our contract we sent the carrier as proof we did nothing wrong and that the carrier agreed to $c.o.dwith us directlyAnything else he and the carrier agreed to after the work we did is between themThe carriers are independent contractors so there is nothing we can really do if the customer agrees to something with the carrier directly, we had no part in thatBut we still tried to help the customer since he asked us to after he agreed to an additional fee with the carrierFirst of all, we discussed this with *** many times the process of car shipping and we asked him directly about the size of his vehicle and he signed our contract which stated he understood the carriers are independent contractors and we cannot be held responsible for any damages the carriers do or for any additional charges the customer agrees to directly with their carrier when the vehicle is different than expected at the time of pickupThe contract this customer has with us clearly states that if a carrier arrives to pick up a vehicle and the vehicle is at all different than expected on the contract then the carrier may advise the customer they can't even take it due to the size, OR the carrier may have an additional fee for the new vehicle sizeThis is why it's very important to be accurate on the size of the car when we askThis carrier arrived to the vehicle and he states the vehicle was longer than 15ft, the carrier believed it to be 17ft longThe customer states it was ft long now, which is still longer than 15ft which he told us was the length prior to this carrier being scheduled(we have an email from the customer stating this)Either way, we, the broker, are not actually at the pickup or delivery point, nor did we agree for him to additional fees for the length and therefore we advised the customer to please take it up with his carrier directly because they are the ones who agreed to an additional fee with him and now wanted us to fix what they did, but we couldn'twe actually called the carrier after the customer emailed us the next business day and said they were told it was $more for his transport and that the driver practically made them say yes, so when we called the carrier to ask what happened on the Sunday piwith this vehicle he confirmed he showed up to the vehicle and it was much longer than stated on the contract and it caused him an issue with his trailer and positioning the vehicle was tough and he told the customer he could take it still for $more OR that he could unload it and leave the car there for them to figure something else outWhich is exactly what our contract says the customers would have the option to doThe customer did not have to incur that additional fee, they chose to agree to itYes they may have just wanted to get the transport done and over with, but they still had a choice and we the broker are not responsible for their choice to agree to the additional $and we will not agree to pay it for themThe carrier said he gave them the option to proceed or unload the vehicle and the customer also says the driver gave them the option to leave the car behind which would mean no charges would be owed at that point but the customer states they just didn't want him to leave the car behind so that's why they agreed to the additional fee with the carrierThe customer had a choice and we do not owe the $because the customer chose to owe the additional fee, he had the option to not owe itStill, when we spoke to the carrier, on behalf of the customer, he would not lower the $fee when we asked to and even though the conversation was very awkward we still tried everything we could to help this customer get a lower fee for the additional length of the car and we tried to fix what the customer personally agreed to with this carrier, but the carrier would not budge since he was already intransit and the customer agreed to itIt would not be fair for us to cover a fee that we had nothing to do with and our contract this customer signed states that we say in writing the customer does NOT have to accept a new price at the time of pickup even if the vehicle is different but the car would get left behind by the driver, but we the broker would gladly work to locate him another carrier asap for his transport needThat is written in our terms of serviceWe're sorry the customer is frustrated about his choice but it is not us who did anything to himWe worked very hard for him on this order, trying to get his car scheduled asap and it was a tough one to get scheduled actuallyOur staff worked over the weekend for this customer just to get this scheduled even though we are closed on the weekends and the customer knows thisWe did try to go over and beyond for this customer and we hope he understands we just can't afford his choice to agree to that additional $for his car transportThere is no money due to this customer from usThank you