Corporate Imaging Solutions

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] .As long as we do not receive any more invoices and as long as we receive NO further contact from Corporate Imaging Solutions or Nationwide Imaging, then this resolution will be satisfactory and we will consider this complaint resolved.If we receive another invoice or another phone call from either company, then we will file another complaint Regards, [redacted] ***

Customers return was received and their invoice has been cancelled

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Their response is and deceivingWe never placed an orderAs I wrote originally, we were called and made to believe that we were getting our toner from our regular supplier who we have a contract withWe don't pay for tonerWe pay a monthly fee to a company which includes toner so it would make no sense for us to agree to pay $for toner what we can get it for free!! In addition, we are located in NY why would we get toner from CA?!?!?It makes no difference what they say regarding having a third party sales companyThat is just another piece of their plan to make it seem that they are legit and a way to try to cover their backWhatever the case is, we did not order this toner and we are not paying to ship it backIf they want it back, they will have to send us a shipping label.] Regards, [redacted] *

Corporate Imaging Solutions is not a sales company nor do we set the pricing for productsThe customer acknowledges in their complaint that the order was placedWe make every attempt to make sure that every order that we fullfill is accurate before shipping product, at our companies expense, across the country on a net term billing instead of C.O.D., which is why we use a third party verification service to contact each new customer after receiving an order from the independent sales company prior to shipment in order to verify that the person placing the order is authorized to do so and they understand exactly what the product being shipped is, who the product is being shipped by and the price of the productSince Corporate Imaging Solutions absorbs the entire cost of shipping the product and product cost and we have such an extensive verification process, company policy as stated on the invoice the customer receives, leaves the hassle free return of product at the consumers expenseWe are sorry that the customer does not agree with our return policyCalling our customer service department and being rude to our representatives, who are merely trying to do their job to the best of their abilities within company guidelines will not force Corporate Imaging Solutions to reverse company policyAlso, as stated on our invoice, returned product must be received back within days in order for the customer to avoid being charged a 20% restocking fee on the returnWe are more than happy to credit this customers invoice in full, once the product has been returnedWe have instructed the independent sales company, Central Imaging Center, to remove [redacted] from any future sales calls or ordersWe look forward to closing out [redacted] 's accountThank you for using Corporate Imaging Solutions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint
resolved
Regards,
*** ***

Our position remains the sameCustomer needs to return the product within days in order to receive a full creditLate charges will be billed at 2% per month on all past due invoicesInvoices days past due may be sent to an outside collections agency to recoup our lossesThank you for using Corporate Imaging Solutions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have
determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I have misplaced the invoice, which apparently has instructions to return the product. Could the business provide me with the instructions along with their UPS number so I may return the product? I do not want to incur any cost whatsoever of shipping the product back since they falsely represented themselves as part of the company we are under contract with. Once I have the information I will return the product
Regards,
*** ***

Customers invoice remains open and late charges will continue to be addedCustomer has failed to follow the return policy as stated on the customers invoiceCorporate Imaging Solutions will persue all legal remedies to collect this debt

Customer can simply follow the return instructions printed on the back of their invoiceWe are more than happy to credit the customers invoice once we receive the return

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Complaint Type:Billing or Collection IssuesselectProblem:Previously submitted Complaint #*** regarding this business regardingThe resolution offered was sufficient, however I am still receiving invoices for toner that I did not authorize to be orderedTheir sales company, *** Imaging, also is continuing to call requesting for invoices to be paidWe did not order toner from either Corporate Imaging Solutions nor *** ImagingWe will not pay any invoices for product that was not authorized to be ordered, per our company policyWe request again for the company to refrain from sending further invoices and that they cease all attempts at contacting us for previous billing or future phishing and sales..TranslateDesired Resolution / OutcomeDesired Resolution:No further contact by the businessselectDesired Outcome:We request again for the company to refrain from sending further invoices and that they cease all attempts at contacting us for previous billing or future phishing and sales.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Their response is false and deceiving. We never placed an order. As I wrote originally, we were called and made to believe that we were getting our toner from our regular supplier who we have a contract with. We don't pay for toner. We pay a monthly fee to a company which includes toner so it would make no sense for us to agree to pay $500 for toner what we can get it for free!! In addition, we are located in NY why would we get toner from CA?!?!?It makes no difference what they say regarding having a third party sales company. That is just another piece of their plan to make it seem that they are legit and a way to try to cover their back. Whatever the case is, we did not order this toner and we are not paying to ship it back. If they want it back, they will have to send us a shipping label.]
Regards,
[redacted]

Corporate Imaging Solutions does not set the pricing for orders. The pricing is set by the independent sales company that the order is placed through. However, we do have a price match policy and an adjusted invoice has been sent to the customer reflecting the price changes they requested. Once...

their invoice is paid in full, Corporate Imaging Solutions will close their account and no further shipments will be authorized to this customer. A notice has been sent to the independent sales company informing them that this customer no longer wishes to receive sales calls from their company.

Customers return was received and their invoice has been cancelled.

At no time did any representative of Corporate Imaging Solutions make any representation or statement referencing the customers local supplier. Our company return policy is clearly stated on the customers invoice. Our return policy is non negotiable.

Corporate Imaging Solutions is not a sales company nor do we set the pricing for products. The customer acknowledges in their complaint that the order was placed. We make every attempt to make sure that every order that we fullfill is accurate before shipping product, at our companies expense,...

across the country on a net term billing instead of C.O.D., which is why we use a third party verification service to contact each new customer after receiving an order from the independent sales company prior to shipment in order to verify that the person placing the order is authorized to do so and they understand exactly what the product being shipped is, who the product is being shipped by and the price of the product. Since Corporate Imaging Solutions absorbs the entire cost of shipping the product and product cost and we have such an extensive verification process, company policy as stated on the invoice the customer receives, leaves the hassle free return of product at the consumers expense. We are sorry that the customer does not agree with our return policy. Calling our customer service department and being rude to our representatives, who are merely trying to do their job to the best of their abilities within company guidelines will not force Corporate Imaging Solutions to reverse company policy. Also, as stated on our invoice, returned product must be received back within 30 days in order for the customer to avoid being charged a 20% restocking fee on the return. We are more than happy to credit this customers invoice in full, once the product has been returned. We have instructed the independent sales company, Central Imaging Center, to remove [redacted] from any future sales calls or orders. We look forward to closing out [redacted]'s account. Thank you for using Corporate Imaging Solutions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].As long as we do not receive any more invoices and as long as we receive NO further contact from Corporate Imaging...

Solutions or Nationwide Imaging, then this resolution will be satisfactory and we will consider this complaint resolved.If we receive another invoice or another phone call from either company, then we will file another complaint.
Regards,
[redacted]