Corporate Supply Center

Hello, we have sent the required video files to [redacted] and she mentioned that she will review the video on Feb *, As of Feb **, 2016, we have not heard from her if she requires further assistance on the matter [redacted] is also welcome to repeat the course at no expense for up to a yearWe apologize for any inconvenience caused by this, normally the instructor will send the student the required video files for this class, however since [redacted] did not receive them for whatever reason, we have since then sent her multiple copies of the videos via email.If there is anything else we can do, please email us at [redacted] or contact us directly at ###-###-####Thank you,NetCom Learning Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter will be considered resolved when the refund payment has been completed Sincerely, [redacted]

The revised video that complied with the CompTIA requirements was sent to the client

Revdex.com:At this time, I have not been contacted by Netcom Learning regarding complaint ID [redacted] .Is there anything else I can do in an attempt to get my money back?Sincerely, [redacted]

We are very sorry and shocked to hear about this complaint, especially when Mrs [redacted] apologized for telling us half way through the job that she informed us that the product she had used on the bricks was actually a different product than what she initially told us After days of scrubbing and working on the floor we had to then start all over with the new information she shared with us It became a nightmare We now have our product over her product and the product the ***'s had used was not even a product that is used on brick floors Mrs [redacted] also apologized for burning out our wet vac and side by side machine She informed us after the apology that they have had major electrical problems in their home and that their electrician tried to fix the problem but did not replace the proper parts, thus blowing up the two of our machines After Mrs [redacted] apologized, she negotiated and agreed to pay $for the work that had been done We were NEVER contracted to remove discoloration on brick nor the leveling issues We were contracted to strip and wax floors onlyWe were at the ***'s house for days then weeks looking for a contractor to sand floors No contractor we spoke to was willing to take on this project I waited more weeks to cash the check With man hours plus the loss of our dry vac and side by side machines we are still in a loss of over $1,Why did Mrs [redacted] change her mind after she commended the hard work and agreed to pay a "small" part of the cost of this project? We stand with the FINAL agreement between us and the ***'s

Revdex.com:At this time, I have not been contacted by Netcom Learning regarding complaint ID ***.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
RevDex.com:I do not accept the Business response that this is resolved.However I did received an email from the CTT+ instructor on February *, stating the following: "*** ** *** *** ** *** *** ** *** *** *** *** ** *** *** *** ** ** *** *** *** *** *** *** *** ** ** *** *** *** *** ** *** ** *** *** *** *** *** *** ** *** ** * * *** *** *** *** *** *** *** ** *** *** *** *** *** * *** *** *** *** *** *** ***
** *** *** *** ** ** *** ** ** *** * *** *** *** * *** ** *** ** *** *** *** ***
*** *** *** *** *** *** *** *** ** *** *** *** *** ** *** * *** *** ** *** ** *** *** *** ***
*** ** *** ** *** *** *** ***"I have not yet had a chance to review the combined video as yet do cannot make a determination at this time that complaint ID *** is satisfactory to me and the matter resolved. I will review the video today, February *, and respond to the New York Revdex.com accordingly.Sincerely,
*** ***

Initial Business Response /* (1000, 6, 2017/02/07) */
Ms*** signed a contract for a 36" tall aluminum fenceSge was told at that time that the fence had to be ordered for her project and that it would be received from our supplier in approximately to weeksShe called on 11/1/and
told us just to hold it until she let us know when she would be readyShe called back on 12/21/to let us know that she wanted to just cancel the contractShe was told then that the material had been ordered for her project and was already in stockShe said she didn't care and just wanted to cancel the contract anywayUpon reviewing the contract, she signed right below the acceptance of the contract that states "special order material is non-refundableI explained this to her but told her I would get a cost from the supplier to send the materials backA 36" aluminum fence is not a common height for a fence to even try and sell to another customerUpon getting the price back at the beginning of January from my supplier, I called MsSchumaker and told her the cost that would be incurred for sending the materials backShe said that her lawyer would contact me next and hung up the phoneThen on 1/30/she called and asked for us to send the deposit back minus the restocking feesAn itemized bill with the deductions and a check was sent back to her on 1/31/I am sorry she is unhappy, but we did more than we had to to get her some money back after shipping back the fence
Initial Consumer Rebuttal /* (3000, 8, 2017/02/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This company has totally misrepresented and lied about the interactions that occurredThey never once told me that the materials had to be orderedThey told me due to their schedule, it would take approximately four weeks before they could put my fence inSecondly, when I called to cancel, I told them I could not get a permit and it was beyond my controlAgain, they did not say anything about a special order and it would cost me anything but the *** cancellation feeWhen I called after several attempts demanding my money, that is when the owner called me back and stated I would be charged for restocking feesI received a check in the mail yesterday for *** They took *** from my original deposit for restocking feesI am extremely unhappy and will never do business with this company again
Final Business Response /* (4000, 10, 2017/02/09) */
I am sorry Ms*** feels that wayAs we tell everyone that orders an aluminum or PVC fence, the materials will be ordered for that specific jobIf it were a common height or style, I could try and resell the materialBeing a 36" tall aluminum fence in a specific style and color, we have not sold any like itAs per the contract, we did not even have to send her any of her deposit back and could have asked her to pay for the material in fullI feel we have done everything we could to rectify a situation that was not our fault
Respectfully *** *** - President

I was unaware this issue was never taken care of.  As soon as I got the complaint I had my sales representative, [redacted], go out to Mr. [redacted] residence and take a look at the fence to see what needed to be fixed.  We found 6 posts that needed to be reset.  This will be...

scheduled for next week to get taken care of.  We will let Mr. [redacted] know exactly what day and time it will be on this coming Friday when the schedule is done for next week.  We will take care of any issues.  I apologize to Mr. [redacted] for this issue not being taken care of earlier.Thanks[redacted]Prseident - Northwest Indiana Fence

Hello, we have sent the required video files to [redacted] and she mentioned that she will review the video on Feb *, 2016. As of Feb **, 2016, we have not heard from her if she requires further assistance on the matter. [redacted] is also welcome to repeat the course at no expense for up to a year. We apologize for any inconvenience caused by this, normally the instructor will send the student the required video files for this class, however since [redacted] did not receive them for whatever reason, we have since then sent her multiple copies of the videos via email.If there is anything else we can do, please email us at [redacted] or contact us directly at ###-###-####. Thank you,NetCom Learning Customer Service

Revdex.com:At this time, I have not been contacted by Netcom Learning regarding complaint ID [redacted].Is there anything else I can do in an attempt to get my money back?Sincerely,[redacted]

The revised video that complied with the CompTIA requirements was sent to the client.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter will be considered resolved when the refund payment has been completed.
Sincerely,
[redacted]

[redacted] -     We received complaint # [redacted] and had our [redacted], contact the customer on July [redacted]. We apologized for the...

customer’s experience and offered him alternate training with our Company. Since we don’t have any comparable courses scheduled for the near future, we agreed that the customer should receive the desired settlement refund of $2,403.27. The refund will be processed through our system by next week.   If you have any other questions regarding this complaint, please contact me at ###-###-#### or [redacted].   Thank you.   Regards David F[redacted]Chief Financial Office

We are very sorry and shocked to hear about this complaint, especially when Mrs. [redacted] apologized for telling us half way through the job that she informed us that the product she had used on the bricks was actually a different product than what she initially told us.  After 2 days of scrubbing...

and working on the floor we had to then start all over with the new information she shared with us.  It became a nightmare.  We now have our product over her product and the product the [redacted]'s had used was not even a product that is used on brick floors.  Mrs. [redacted] also apologized for burning out our wet vac and side by side machine.  She informed us after the apology that they have had major electrical problems in their home and that their electrician tried to fix the problem but did not replace the proper parts, thus blowing up the two of our machines.  After Mrs. [redacted] apologized, she negotiated and agreed to pay $500.00 for the work that had been done.   We were NEVER contracted to remove discoloration on brick nor the leveling issues.  We were contracted to strip and wax floors only. We were at the [redacted]'s house for 4 days then 2 weeks looking for a contractor to sand floors.  No contractor we spoke to was willing to take on this project.  I waited 3 more weeks to cash the check.  With man hours plus the loss of our dry vac and side by side machines we are still in a loss of over $1,500.00. Why did Mrs. [redacted] change her mind after she commended the hard work and agreed to pay a "small" part of the cost of this project?  We stand with the FINAL agreement between us and the [redacted]'s.