Corpus Christi Endoscopy Center

I'd give them 0 stars if it was an option. It took two women at the front desk 2 hrs & 45 minutes to change my maiden name to my married name.

The story...I got married last December and my name changed. I gave my doctor my updated insurance card a week prior to my procedure, but they didn't update my paperwork with my married name before sending it to CC Endoscopy. Also, I filled out an online questionnaire and sent it to CC Endoscopy two days before my procedure using my married name. When I arrived, I gave CC Endoscopy my current driver's license and insurance card with my married name. Thirty minutes later they called me up and said they didn't have a patient by my last name. I told them I got married and my DL and insurance card reflected my current name. Mystery solved and they found my paperwork under my maiden name.

That wasn't the end of it. Unbeknownst to me, the staff proceeded to change what I sent to them online (I used my married name) back to my maiden name. An hour later, the front desk called me back up by my maiden name. That's when I realized they screwed up and incorrectly updated my paperwork using my maiden name. Once again, it took them another hour to redo my paperwork to reflect my married name.

All together, it took 2 hours & 45 minutes for them to update my paperwork for a freaking name change. To put things into perspective, I arrived at 7:30 am and didn't get called back by the nurse until 10:45. I literally watched four people leave from their procedure that arrived after me. I was scheduled to be my doctor's 2nd patient, but he said I ended up 5th. He wondered what happened to me. I said it was front desk incompetency.

I was livid and crying as I walked back to have my procedure. Not a good thing before a colonoscopy. Elevated blood pressure is not what they want.

I've ranted. Hope this helps to prevent this from ever happening again! CC Endoscopy, learn from this mistake. Their service is completely unacceptable.

Complaint: [redacted] I am ABSOLUTELY rejecting Corpus Christi Endoscopy's explaination of "their policy" when they accepted our payments and then "automatically"sent our account to a collection agency.Although, we had been told that there would be no further amount due, when we received unexpected further billing we acted in good faith and promptly began making paymentsI called the office more than once for clarification of these diagnostic charges when there was no surgery involved and was told that one would be "in the mail"To this day, we have not received an itemized statement, from this company.? I have called numerous times requesting an itemized statement for charges made during my routine endoscopy/colonoscopy screeningThere was no diagnostic screening involved? I had no polyps to be removed nor any other surgeryI had been diagnosed years ago with a hiatal herniaNothing was new to be diagnosed? My insurance company was charged and myself for extra care for which I did not receive? Twice, I was told that the statement had been mailedI am yet to receive itA customer should not have to justify calling a business to validate services rendered, especially when that business had accepted payment of three separate payments with one last one due and that business instead put my account in collections, harming my creditworthiness, after I had shown good faith in payments? We were shocked, appalled, and emotionally distressedThis act was not supported by any warning for collections nor request for change in our paying them? The last payment was less than as were the other three made? Prior to the procedure day, my insurance was pre-verifiedOn the day of the procedure, I was told that there was no other charge? My husband pays our bills and had already been paying this business when I learned of there being money owed to them? At that point, we had received a collection notice? When I called the office the first time I was told that my account was not in collections and that it would not affect my credit? I called again on a different day and the story was different from someone else? It should have NEVER ? been put in collections in the first place? This business has shown unethical business practices by over-charging my insurance company and myself for unsupported charges, not sent supporting documentation for those charges, and turned my account over to a collection agency even though it was almost paid off with NO warningWhat they did could be illegalI am looking into that, as wellI have perfect credit and am appalled by their business practice of "automatically" putting an account into collections with another company without warning, especially when they have not justified the charges, in the first place? They continue to ignore me, the consumer? Regards, [redacted] ***

Complaint: [redacted] I am ABSOLUTELY rejecting Corpus Christi Endoscopy's explaination of "their policy" when they accepted our payments and then "automatically"sent our account to a collection agency.Although, we had been told that there would be no further amount due, when we received unexpected further billing we acted in good faith and promptly began making paymentsI called the office more than once for clarification of these diagnostic charges when there was no surgery involved and was told that one would be "in the mail"To this day, we have not received an itemized statement, from this companyI have called numerous times requesting an itemized statement for charges made during my routine endoscopy/colonoscopy screeningThere was no diagnostic screening involved I had no polyps to be removed nor any other surgeryI had been diagnosed years ago with a hiatal herniaNothing was new to be diagnosed My insurance company was charged and myself for extra care for which I did not receive Twice, I was told that the statement had been mailedI am yet to receive itA customer should not have to justify calling a business to validate services rendered, especially when that business had accepted payment of three separate payments with one last one due and that business instead put my account in collections, harming my creditworthiness, after I had shown good faith in payments We were shocked, appalled, and emotionally distressedThis act was not supported by any warning for collections nor request for change in our paying them The last payment was less than as were the other three made Prior to the procedure day, my insurance was pre-verifiedOn the day of the procedure, I was told that there was no other charge My husband pays our bills and had already been paying this business when I learned of there being money owed to them At that point, we had received a collection notice When I called the office the first time I was told that my account was not in collections and that it would not affect my credit I called again on a different day and the story was different from someone else It should have NEVER been put in collections in the first place This business has shown unethical business practices by over-charging my insurance company and myself for unsupported charges, not sent supporting documentation for those charges, and turned my account over to a collection agency even though it was almost paid off with NO warningWhat they did could be illegalI am looking into that, as wellI have perfect credit and am appalled by their business practice of "automatically" putting an account into collections with another company without warning, especially when they have not justified the charges, in the first place They continue to ignore me, the consumer Regards, [redacted] ***

After receiving your letter regarding a complaint from one of our patients, an Investigation Into the matter was conducted to determine what might have occurred so as to resolve this complaint and prevent future occurrences.This Patient was eligible to receive two procedures for preventative care under the guidelines of her insurance policy, so our facility did not collect any payments at the time of her visit, but informed the patient about a possible bill if the procedure was determined by the Physician to be diagnostic Instead of preventativeDuring the patient's procedure in July, the Physician did find that the procedure would be changed from preventative to diagnostic as the patient was told might occurAs stated in the complaint, this patient stated that we told her that she would not be receiving a bill, but we tell everyone that they will not be receiving a bill unless the Physician's findings determined that the procedure was diagnostic Instead of preventativeThe findings for this patient were found to be diagnostic, and did require the patient to be responsible for a co-insurance as determined by the Health InsuranceThe patient received a bill from our department that was unexpected and chose to make small payments on her own schedule without informing the billing department about her intentions of making paymentsAfter almost months with a small unpaid balance, the account was automatically sent to the collections agency for monitoringA letter was sent out to the patient informing her of the change in status for the account , but her credit would not be affected if she resolved the outstanding balance In a timely mannerThe patient made the final payment without affecting her credit but still continued to call the billing office to express her displeasure in how she felt the bill was handledShe was informed that after the fina l payment was made in full, no further action was needed and the account was closedShe was also informed that if she had called and notified the billing department of her Intent to make payments, the file would have been monitored by our billing department until the account was paid tn fullThis would have avoided the collection process.Please let me know if there is more information Ican offer to help resolve this issueThank you for your time

In an attempt to clarify further, Iwill respond to the complaint one final timeThe patient's procedures were determined by her Physician to be diagnostic and not preventativeThis triggered a co-insurance payment from her insurance company, which was sent out by our billing officeThe payment was not fully paid, so the account was automatically forwarded to the collection agency for monitoring.This process occurs when an account remains unpaid for a certain amount of time that Is pre-determined by the agencyOnce the patient was contacted by the collection agency, the small remaining balance was paid in fullAt no time was the credit of the patient placed injeopardy since the bill was dosed before that process could have been initiated.I would be very happy to discuss this further with the patient if so desired, so please forward my contact information

Complaint: ***
I am ABSOLUTELY rejecting Corpus Christi Endoscopy's explaination of "their policy" when they accepted our payments and then "automatically"sent our account to a collection agencyAlthough, we had been told that there would be no further amount due, when we received unexpected further billing we acted in good faith and promptly began making paymentsI called the office more than once for clarification of these diagnostic charges when there was no surgery involved and was told that one would be "in the mail"To this day, we have not received an itemized statement, from this company.
I have called numerous times requesting an itemized statement for charges made during my routine endoscopy/colonoscopy screeningThere was no diagnostic screening involved I had no polyps to be removed nor any other surgeryI had been diagnosed years ago with a hiatal herniaNothing was new to be diagnosed My insurance company was charged and myself for extra care for which I did not receive Twice, I was told that the statement had been mailedI am yet to receive itA customer should not have to justify calling a business to validate services rendered, especially when that business had accepted payment of three separate payments with one last one due and that business instead put my account in collections, harming my creditworthiness, after I had shown good faith in payments We were shocked, appalled, and emotionally distressedThis act was not supported by any warning for collections nor request for change in our paying them The last payment was less than as were the other three made
Prior to the procedure day, my insurance was pre-verifiedOn the day of the procedure, I was told that there was no other charge My husband pays our bills and had already been paying this business when I learned of there being money owed to them At that point, we had received a collection notice When I called the office the first time I was told that my account was not in collections and that it would not affect my credit I called again on a different day and the story was different from someone else It should have NEVER been put in collections in the first place
This business has shown unethical business practices by over-charging my insurance company and myself for unsupported charges, not sent supporting documentation for those charges, and turned my account over to a collection agency even though it was almost paid off with NO warningWhat they did could be illegalI am looking into that, as wellI have perfect credit and am appalled by their business practice of "automatically" putting an account into collections with another company without warning, especially when they have not justified the charges, in the first place They continue to ignore me, the consumer
Regards,
*** ***

When we were unexpectedly billed by the Corpus Christi Endoscopy Center for services held there (we were told that everything was paid up front) we immediately and diligently began paying the bill in equal monthly installments Each installment was accepted and proof received by our bank as credited to the center Nevertheless, despite their receipt and acceptance of our payments, and despite the final payment being made on November 1st 2016, Corpus Christi Endoscopy Center turned our name over to a collection agency on 10/27/ When my wife called *** ***’s office (the Doctor who uses the center, and I understand is part owner), his office suggested she call the Endoscopy Center
Then, when my wife called the Endoscopy Center and spoke with the billing department to remind them that they were being paid, they said it was “automatic”, and they would "look into it" and get back with us, but they have not
We have exceptional credit, and we do not appreciate the Corpus C

Complaint: ***
I am ABSOLUTELY rejecting Corpus Christi Endoscopy's explaination of "their policy" when they accepted our payments and then "automatically"sent our account to a collection agency.Although, we had been told that there would be no further amount due, when we received unexpected further billing we acted in good faith and promptly began making paymentsI called the office more than once for clarification of these diagnostic charges when there was no surgery involved and was told that one would be "in the mail"To this day, we have not received an itemized statement, from this company. I have called numerous times requesting an itemized statement for charges made during my routine endoscopy/colonoscopy screeningThere was no diagnostic screening involved I had no polyps to be removed nor any other surgeryI had been diagnosed years ago with a hiatal herniaNothing was new to be diagnosed My insurance company was charged and myself for extra care for which I did not receive Twice, I was told that the statement had been mailedI am yet to receive itA customer should not have to justify calling a business to validate services rendered, especially when that business had accepted payment of three separate payments with one last one due and that business instead put my account in collections, harming my creditworthiness, after I had shown good faith in payments We were shocked, appalled, and emotionally distressedThis act was not supported by any warning for collections nor request for change in our paying them The last payment was less than as were the other three made Prior to the procedure day, my insurance was pre-verifiedOn the day of the procedure, I was told that there was no other charge My husband pays our bills and had already been paying this business when I learned of there being money owed to them At that point, we had received a collection notice When I called the office the first time I was told that my account was not in collections and that it would not affect my credit I called again on a different day and the story was different from someone else It should have NEVER been put in collections in the first place This business has shown unethical business practices by over-charging my insurance company and myself for unsupported charges, not sent supporting documentation for those charges, and turned my account over to a collection agency even though it was almost paid off with NO warningWhat they did could be illegalI am looking into that, as wellI have perfect credit and am appalled by their business practice of "automatically" putting an account into collections with another company without warning, especially when they have not justified the charges, in the first place They continue to ignore me, the consumer
Regards,
*** ***

After receiving your letter regarding a complaint from one of our patients, an Investigation Into the matter was conducted to determine what might have occurred so as to resolve this complaint and prevent future occurrences.This Patient was eligible to receive two procedures for
preventative care under the guidelines of her insurance policy, so our facility did not collect any payments at the time of her visit, but informed the patient about a possible bill if the procedure was determined by the Physician to be diagnostic Instead of preventativeDuring the patient's procedure in July, the Physician did find that the procedure would be changed from preventative to diagnostic as the patient was told might occurAs stated in the complaint, this patient stated that we told her that she would not be receiving a bill, but we tell everyone that they will not be receiving a bill unless the Physician's findings determined that the procedure was diagnostic Instead of preventativeThe findings for this patient were found to be diagnostic, and did require the patient to be responsible for a co-insurance as determined by the Health InsuranceThe patient received a bill from our department that was unexpected and chose to make small payments on her own schedule without informing the billing department about her intentions of making paymentsAfter almost 3 months with a small unpaid balance, the account was automatically sent to the collections agency for monitoringA letter was sent out to the patient informing her of the change in status for the account , but her credit would not be affected if she resolved the outstanding balance In a timely mannerThe patient made the final payment without affecting her credit but still continued to call the billing office to express her displeasure in how she felt the bill was handledShe was informed that after the fina l payment was made in full, no further action was needed and the account was closedShe was also informed that if she had called and notified the billing department of her Intent to make payments, the file would have been monitored by our billing department until the account was paid tn fullThis would have avoided the collection process.Please let me know if there is more information Ican offer to help resolve this issueThank you for your time

In an attempt to clarify further, Iwill respond to the complaint one final time. The patient's procedures were determined by her Physician to be diagnostic and not preventative. This triggered a co-insurance payment from her insurance company, which was sent out by our billing office. The payment was not fully paid, so the account was automatically forwarded to the collection agency for monitoring.This process occurs when an account remains unpaid for a certain amount of time that Is pre-determined by the agency. Once the patient was contacted by the collection agency, the small remaining balance was paid in full. At no time was the credit of the patient placed injeopardy since the bill was dosed before that process could have been initiated.I would be very happy to discuss this further with the patient if so desired, so please forward my contact information.

After receiving your letter regarding a complaint from one of our patients, an Investigation Into the matter was conducted to determine what might have occurred so as to resolve this complaint and prevent future occurrences.This Patient was eligible to receive two...

procedures for preventative care under the guidelines of her insurance policy, so our facility did not collect any payments at the time of her visit, but informed the patient about a possible bill if the procedure was determined by the Physician to be diagnostic Instead of preventative. During the patient's procedure in July, the Physician did find that the procedure would be changed from preventative to diagnostic as the patient was told might occur. As stated in the complaint, this patient stated that we told her that she would not be receiving a bill, but we tell everyone that they will not be receiving a bill unless the Physician's findings determined that the procedure was diagnostic Instead of preventative. The findings for this patient were found to be diagnostic, and did require the patient to be responsible for a co-insurance as determined by the Health Insurance. The patient received a bill from our department that was unexpected and chose to make small payments on her own schedule without informing the billing department about her intentions of making payments. After almost 3 months with a small unpaid balance, the account was automatically sent to the collections agency for monitoring. A letter was sent out to the patient informing her of the change in status for the account , but her credit would not be affected if she resolved the outstanding balance In a timely manner. The patient made the final payment without affecting her credit but still continued to call the billing office to express her displeasure in how she felt the bill was handled. She was informed that after the fina l payment was made in full, no further action was needed and the account was closed. She was also informed that if she had called and notified the billing department of her Intent to make payments, the file would have been monitored by our billing department until the account was paid tn full. This would have avoided the collection process.Please let me know if there is more information Ican offer to help resolve this issue. Thank you for your time.

After receiving your letter regarding a complaint from one of our patients, an Investigation Into the matter was conducted to determine what might have occurred so as to resolve this complaint and prevent future occurrences.This Patient was eligible to receive two procedures for...

preventative care under the guidelines of her insurance policy, so our facility did not collect any payments at the time of her visit, but informed the patient about a possible bill if the procedure was determined by the Physician to be diagnostic Instead of preventative. During the patient's procedure in July, the Physician did find that the procedure would be changed from preventative to diagnostic as the patient was told might occur. As stated in the complaint, this patient stated that we told her that she would not be receiving a bill, but we tell everyone that they will not be receiving a bill unless the Physician's findings determined that the procedure was diagnostic Instead of preventative. The findings for this patient were found to be diagnostic, and did require the patient to be responsible for a co-insurance as determined by the Health Insurance. The patient received a bill from our department that was unexpected and chose to make small payments on her own schedule without informing the billing department about her intentions of making payments. After almost 3 months with a small unpaid balance, the account was automatically sent to the collections agency for monitoring. A letter was sent out to the patient informing her of the change in status for the account , but her credit would not be affected if she resolved the outstanding balance In a timely manner. The patient made the final payment without affecting her credit but still continued to call the billing office to express her displeasure in how she felt the bill was handled. She was informed that after the fina l payment was made in full, no further action was needed and the account was closed. She was also informed that if she had called and notified the billing department of her Intent to make payments, the file would have been monitored by our billing department until the account was paid tn full. This would have avoided the collection process.Please let me know if there is more information Ican offer to help resolve this issue. Thank you for your time.

Complaint: [redacted]
I am ABSOLUTELY rejecting Corpus Christi Endoscopy's explaination of "their policy" when they accepted our payments and then "automatically"sent our account to a collection agency.Although, we had been told that there would be no further amount due, when we received unexpected further billing we acted in good faith and promptly began making payments. I called the office more than once for clarification of these diagnostic charges when there was no surgery involved and was told that one would be "in the mail". To this day, we have not received an itemized statement, from this company. I have called numerous times requesting an itemized statement for charges made during my routine endoscopy/colonoscopy screening. There was no diagnostic screening involved.  I had no polyps to be removed nor any other surgery. I had been diagnosed years ago with a hiatal hernia. Nothing was new to be diagnosed.  My insurance company was charged and myself for extra care for which I did not receive.   Twice, I was told that the statement had been mailed. I am yet to receive it. A customer should not have to justify calling a business to validate services rendered, especially when that business had accepted payment of three separate payments with one last one due and that business instead put my account in collections, harming my creditworthiness, after I had shown good faith in payments.  We were shocked, appalled, and emotionally distressed. This act was not supported by any warning for collections nor request for change in our paying them.  The last payment was less than 50.00 as were the other three made.  Prior to the procedure day, my insurance was pre-verified. On the day of the procedure, I was told that there was no other charge.  My husband pays our bills and had already been paying this business when I learned of there being money owed to them.  At that point, we had received a collection notice.  When I called the office the first time I was told that my account was not in collections and that it would not affect my credit.  I called again on a different day and the story was different from someone else.  It should have NEVER  been put in collections in the first place.  This business has shown unethical business practices by over-charging my insurance company and myself for unsupported charges, not sent supporting documentation for those charges, and turned my account over to a collection agency even though it was almost paid off with NO warning. What they did could be illegal. I am looking into that, as well. I have perfect credit and am appalled by their business practice of "automatically" putting an account into collections with another company without warning, especially when they have not justified the charges, in the first place.  They continue to ignore me, the consumer.  
Regards,
[redacted]