Corpus Christi Outpatient Surgery

Vehicle came in for malfunction indicator lamp and vehicle not shifting and stuck in 2nd gear issue on and 120,milesThe vehicle was diagnosed with fault code PLR Solenoid CircuitThe transmission solenoid pack was replaced after approval from customer's service contract company and customerThe vehicle was brought in a little over months later and 9,miles later on and 129,miles for vehicle not starting and vehicle rolling in parkThe customer was told that battery was leaking and dealer did recommend battery at that time to continue with diagnosticsCustomer declined batteryIndependent inspector did indeed note that battery was leaking, to charge the battery, advise customer of airbag light being on, and that parking brake was holding and brake transmission shift interlock was working properlyDealer proceeded with diagnostics and found starting problem related to ignition systemChrysler authorized ignition switch/relay due to pending Recall PDealer replaced ignition switch/relay and still had no start, dealer found aftermarket (non-factory) accessory spliced into ignition harnessDealer proceeded to remove aftermarket accessory from harness and vehicle startedThe reason customer wasn't charged for removal of aftermarket accessory was that Chrysler had already committed to replacement of ignition switch/relay, dealer did removal of accessory as a goodwill repairDealer diagnosed vehicle rolling in park issue as the park pawlThe repair was covered by customer's service contract companyThe solenoid pack and park pawl are unrelated repairsThe reason the repairs were delayed was due to parts delay due to availability of parts [redacted] at Chrysler was updated when parts ETA was pushed back from the manufacturerThe battery was stated to be leaking by dealer and independent inspectorThe customer can take vehicle to any authorized Jeep dealerThe parts replaced by dealer are covered by a month/ unlimited mile warranty from the manufacturerThe customer did have a pending future appointment with dealer for for diagnosis of stalling issueIf the stalling issue is related to prior repairs the customer will not be responsible for repair

The engine was replaced with a Chrysler remanufactured engine carrying a year, 100,mile warranty (whichever comes first on the expiration, warranty information card given to customer at time of repair) on the part replaced (that being the long block engine and internal components as listed on customer's warranty card)The customer was informed a factory remanufactured long engine was being installed and was never told by dealer a new assembly line engine was being installed (see invoice ***) and was given warranty information, they didn't make an assembly line new engine in for a NeonThe oil leak that customer had from spark plug tube seal and valve cover gaskets were a covered repair and warranty was honored on Invoice dated 4/**/The customer did pay for spark plug replacement and cooling system service, because customer came in to dealer with coupons asking us for those services, which we have proof still have coupons printed and supplied to us by customerAt that time we discovered spark plug tube seals leaking and valve cover gasket leaking and customer returned to have those repairs done under manufacturer warranty of the long block engineThe reverse light issue has nothing to do with long engine replacement, dealer performed initial diagnostic by checking power and ground to reverse lights and informed customer that if she wanted to proceed with diagnostic of reverse light she would need to authorize an initial hours diagnostic charge at which point customer declined, so dealer didn't proceed with any repairsDealer has honored warranty for engine as per warranty guideline

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[No where in their response did they show a new engine was installed in my carThe first invoice is showing what was wrong with the car and how the payments would be scheduledI have mechanical breakdown insurance through *** totalled my car May due to the problems listed on this invoice***, service supervisor at Dodge informed me that they would give me a new engine for the $and offer the same deal that mechanical breakdown would give me, including free car rental if car had to be put in the shop along with a year/100,mile warranty I did agree On 12/**/14, I took the car back to Dodge because the rear light wasnt workingWhen they called and told me the car was ready, I went in and they told me they needed to keep the car hours to perform wire testing when that was the primary reason the car was brought inTHEY DID NOT COMPLETE THE WORKI AM NOW STUCK WITH A CAR THAT COULD KILL ME THE HORN DOESNT WORK AND NOW OTHER DRIVERS CAN NOT TELL WHEN I AM DRIVING IN REVERSE A LEMON!!! They charged me for spark plug wires and engine coolant I wasnt happy with their decision I took the car to another mechanic and he fixed the reverse light, valve cover/spark plug wires, rear strut, engine mount, radiator and rear swayI had to pay him $he is the one who told me about the oil leaks, timing belt, water pump and tentionerHe told me that these parts needed to fixed ASAP I proceeded to tell him how could all this be, there is a new engine in the car and all these parts were fixed when *** totalled out the car He informed me that there was not a new engine in the car that Dodge had just fixed the leaks and charged me for a new engine I took the car back to Dodge and they fixed what was wrong and I had to pay for a rental for days The question still has not been answered,,,HOW DOES A NEW ENGINE HAVE THE SAME LEAKS AND PROBLEMS AS THE OLD ENGINE??? SERVICE REP, ***, AT DODGE TOLD ME IT WAS IMPOSSIBLE, THERE IS NOT A NEW ENGINE IN MY CARI WAS SITTING WITH HER WHEN SHE HEARD HER SUPERVISOR ***, TOLD ME IT WAS A NEW ENGINE THEY LIED TO ME AND I WANT MY MONEY BACK!!!!!]
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*** ***

I apologize for the conduct exhibited by Nick as stated in the complaint. Our customers deserve to be heard and respected. I spoke to Nick and he stated that he tried to explain the coverages but the customer was not receptive to the explanation. Perhaps more patience was required.The facts of the...

complaint are erroneous as stated. The vehicle purchased was a certified pre owned vehicle and the coverage of this plan is powertrain. The optional plan purchased (comprehensive coverage) was a significantly enhanced mechanical coverage plan. It would be the equivalent of saying a $5.00 bill is the same as a $100.00 billThey are both US dollars but have a different value. The customer can opt to cancel the  service contract and would receive a pro rated refund from the service contract provider. If she elects to  cancel, we would need a current mileage statement  and a written request to cancel. Upon further review, we called Zurich service contract and they informed us that the customer attempted to make a claim on the contract. The claim was denied because the allowable mileage had expired. This appears to be pure fraud and misstatements of the factsPlease feel free to call me with any questions or comments.

This customer has alleged that there was a rollback of the odometer. Upon being informed of this possibility, the dealership has investigated thoroughly. The customer who traded in the vehicle originally signed a federal odometer disclosure stating the mileage and we subsequently sold the car to...

[redacted] with the stated mileage as being accurate. We had [redacted] bring the vehicle to our service facility to perform a DRB check and there was no odometer rollback indicated (the DRB measures the accuracy of the odometer) We have recommended that [redacted] bring the vehicle to an indepebndent service facility to perform a DRB check. We have been in contact with [redacted] and the original customer of the vehicle [redacted]. At this time, [redacted] is working with Sears service facility in an effort to correct what he believes is an error caused by the Sears service facility. We do not believe based on our investigation that there is a rollback of the odometer and if further results prove wrongdoing, we did not commit the fraud nor are we a part of any complicit part of an odometer rollback. [redacted] only reports on the information provided and if such information is incorrect then the [redacted] report is flawed for accuracy.

Vehicle came in for malfunction indicator lamp and vehicle not shifting and stuck in 2nd gear issue on 9/**/14 and 120,642 miles. The vehicle was diagnosed with fault code P0750 LR Solenoid Circuit. The transmission solenoid pack was replaced after approval from customer's service contract...

company and customer. The vehicle was brought in a little over 4 months later and 9,152 miles later on 1/**/15 and 129,794 miles for vehicle not starting and vehicle rolling in park. The customer was told that battery was leaking and dealer did recommend battery at that time to continue with diagnostics. Customer declined battery. Independent  inspector did indeed note that battery was leaking, to charge the battery, advise customer of airbag light being on, and that parking brake was holding and brake transmission shift interlock was working properly. Dealer proceeded with diagnostics and found starting problem related to ignition system. Chrysler authorized ignition switch/relay due to pending Recall P41. Dealer replaced ignition switch/relay and still had no start, dealer found aftermarket (non-factory) accessory spliced into ignition harness. Dealer proceeded to remove aftermarket accessory from harness and vehicle started. The reason customer wasn't charged for removal of aftermarket accessory was that Chrysler had already committed to replacement of ignition switch/relay, dealer did removal of accessory as a goodwill repair. Dealer diagnosed vehicle rolling in park issue as the park pawl. The repair was covered by customer's service contract company. The solenoid pack and park pawl are unrelated repairs. The reason the repairs were delayed was due to parts delay due to availability of parts.  [redacted] at Chrysler was updated when parts ETA was pushed back from the manufacturer. The battery was stated to be leaking by dealer and independent inspector. The customer can take vehicle to any authorized Jeep dealer. The parts replaced by dealer are covered by a 24 month/ unlimited mile warranty from the manufacturer. The customer did have a pending future appointment with dealer for 3/**/15 for diagnosis of stalling issue. If the stalling issue is related to prior repairs the customer will not be responsible for repair.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I will consider the complaint resolved once the [redacted] is corrected. 
 
 
 
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Sincerely,
[redacted]

This review was done by the daughter of the buyer. The daughter was not here during the purchase transaction and when she came to the dealership, she made false statements and unjustifiable accusations. We corrected these false statements to her.The installation of the manufactures sensors was done...

as per specifications and they are slightly different than the sensors installed at factory (at time of original build). This slight variation is not unusual on items installed on vehiclesThe job was completed 100 properly. The customer’s daughter  asked to have the bumper replaced as it is a “plastic bumper not even a crazy expensive bumper”. Again, a slight misconnect as the bumper is in fact relatively expensive, probably in the $1,000.00 range.We sold, delivered and installed the sensors as requested. Everything was done and explained to the customer thoroughly. This is a review that has no merit Tell us why here...

The customers met and spent considerable time with our sales associate Gabriella and subsequently met with our business manager Nick Costello who also reviewed the transaction extensively with the customers. [redacted] made it very clear that the deposit was binding and non refundable. Our...

order clearly states our refund policy and there were 2 signatures on the purchase order. If the customer had any objection they should have addressed them at time of sale and explanation.We do not believe the customer is entitled to a refund

Pleae provide me with an email or mailing address and I will furnish you with all documents related to this transaction. This customer is sadly un denial  and the documements will prove how lacking in honesty he is.you can also reach me at ###-###-####Augie D[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[he is a liar and not addressing the issue. He told me they could give me the new engine with a 3yr 100,000 mile warranty.  if this is a new or refurbished part, why am I having the same issues that I had when [redacted] totalled my car?  Its the exact same engine leaks that they fixed as stated in my prior complaint.  They did not give me a copy of the warranty and when I asked for it the last time I was at Dodge, it took so long that I had to leave.  They are lying and they know it.  I can show documents of why [redacted] totalled the car due to the engine. Recent repairs are the same.  I asked the question and he could not nor did he respond. ]
 
 
 
 
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[redacted]

[redacted] has brought in his vehicle for service related issues on the following dates:1. march **,2015 for transmission related service2. march *, 2015 for transmission related issue3. November *, 2014 for oil pressure switch4. September *, 2014 for evaporator cannister5. july **, 2014 for an oil...

changealthough I agree that the vehicle has not performed to the expectations of [redacted] we have handled his concerns and met Chrysler requirements.We do not believe that this vehicle meets the NY State standard for lemon law we do not have the right to make this decision.[redacted] has a right under the law to peeal for lemon law if he chooses to do so.as a dealer, we can suggest only. Additionally if [redacted] wishes to trade the vehicle for a different car we will extend all courtesies and remain hopeful that we can assist himplease feel free to call me at ###-###-####

[redacted] is not being truthful. in fact, she signed a buyers order with our sales rep Gabriella that clearly states the refund policy. Additionally, our business manager clearly communicated that the deposit was binding and non refundable. The documents speak for themselves and the communication will be a he said/ she said.[redacted] has no personal interest in stating what he told top tis customer but is merely stating the truth and reinforcing the signed documentsthank you

there is simply no kind way to state that this customer is lying. The customer after extensive negotiations and deliberation placed a binding, non refundable deposit to the dealership for a vehicle to be located. We located and purchased the vehicle 100% meeting customers order. The customer has...

exhausted attempting to get his refund with the credit card company. He has been rejected several times. Additionally, through an intermediary, [redacted] tried to again misrepresent the facts and was told he was wrong.Our buyers order is signed and agreed. It states the refund policy. We purchased a vehicle meeting his request 100%. Long after  the vehicle was in our possession, the customer called to cancel his order and we communicated to him that his refund was non refundable. He scoffed at the thought and said "[redacted]"We have all documents and we can furnish upon your request. is there an email we can send documents?thank you

Much to our collective disappointment I have answered the customers complaint. We reserve the right to complete ALL paperwork and make sure that everything is in order prior to the final exchange. I will admit that our recognizing the error was not done in a  timely but it was done before the customer took possession of the car. Regarding the safekeeping of customer information, we shred documents and have a shredder on the showroom. Additionally, all desks have secured (with keys) files. We also secure customer information in 3 secured offices with lock and files until the final exchange is made at delivery. Furthermore, all completed documents are secured in a safe accounting department on the seconD floor of the dealership and this area is not visible to the general public.Lastly, in my last face to face meeting with the customer, we had offered to absorb almost $3500.000 of the deficiency. The customer was disappointed that we could not cover the full amount but seemed acceptable to this offer. The next day she claimed that it did not meet her budget and declined the offer. We spoke about revisiting this transaction on a month to month basis with the hope that we could bridge more of the difference.

We spoke to the customer this morning. He has agreed to remove his complaint. WE ARE SERVICING HIS TRUCKS AS PER HIS REQUEST AND AGREEMENTCase should be closedthank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
While I appreciate that White Plains Jeep is doing its best to maintain its integrity as an honest dealership, as a customer, my only concern is that the product I was sold (a Jeep Certified Pre-owned Vehicle with extended warranty) was misrepresented and it should be the responsibility of the dealer to honor what was sold regardless of what information was available to them at the time of sale.  This was not a private sale or a "Craigslist type" transaction but with a licensed JEEP dealership.  IF the mileage is indeed understated by 40,000 miles, I overpaid by thousands for the car, regardless of who the culprit is (a Sears mistake, odometer rollback, etc).  Customers pay a premium at dealerships to obtain certified pre-owned vehicles they can TRUST, so this should not be taken lightly. The correct course of action in this type of situation would be to make things "right" with the customer, and then investigate possible implications in the matter.  Not make the customer wait while an investigation is conducted.  While I wait for a resolution, the trade-in value of my car will continue to drop as the car is daily driven.  Not only that, but the deal that I have been offered by another dealership (incentives etc.) will only last until the end of April 2017, so time is of the essence in resolving this matter as I am not financially able to move forward under the current circumstances that are devaluing my trade-in vehicle. My complaint will remain unresolved until either a correction is made to [redacted], or I am compensated for the damages.  This problem was uncovered by another Jeep dealer that I was working with on a new automobile when trying to initiate a trade-in.  At the time I was told that my trade-in value would drop by as much as 35% due to the "unknown mileage". I am hopeful for a positive resolution to this matter.    
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

there is simply no kind way to state that guy forgione and augie defeo are lying. The salesman was not able to provide the car I wanted for the price agreed on. The contract I signed was in fact non refundable UNDERSTOOD. HOWEVER, the salesmen in this established told me there was an additional chare for new plates <which was clearly included in the price of the contract we agreed on> and jeep corporate headquarters could not understand why my credit card company denied my claim. Jeep corporate headquarters has been trying to speak to these people for weeks and have been hung up on and not returned any calls to their own companys headquarter. My credit card company was requiring me to retrieve something impossible. The credit card company wanted a letter from white plains dealership stating they were unable to deliver the vehicle as specified for the the price specified. Which is obviously something I could not get from a dealership that is lying to me to begin with . They did not purchase any vehicle for me ! They tried to bait and switch me into another vehicle for a price higher than agreed on and stated they forgot the charge for new plates and a fee to order a car outside the dealership.  The dealership has a non refundable contract which I signed however if they were able to deliver the car I wanted for the price I agreed on I would have no motive or reason to not continue with this dealership. I am exhausted by dealing with these misleading people. if you take a look on there reviews online I am not the only consumer who feels they same way . Additionally, through replying to this complaint this dealership  tried to again misrepresent the facts. The following is a quote from the response of the white plains dealership " Long after  the vehicle was in our possession, the customer called to cancel his order and we communicated to him that his refund was non refundable. He scoffed at the thought and said "we'll see about that" ". This is a total fabrication. The imagination, and deceit inside these white plains salesmen is unsettling. We both can furnish documents upon your request. Which doesn't change the fact that they altered the terms on the deal after that contract was signed and never delivered the car I ordered for the price we agreed on. Thank you
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Thank you for your response, however there is a major error on line 7 that seems to keep coming up that is missed. This is where one of the major errors begin. When my husband and I signed the buyers agreement and gave our $500 deposit to Ted, he took a copy of my lease payments stub showing the remaining 18 payments AT THE TIME THE ORDER WAS WRITTEN. That is to clarify one issue.Secondly, the buyers order does NOT state buy out "residual value" of lease. And neither did the one that they purchased form us the time before this one. We are repeat customers and Ted worded it the same way. It states to buy out lease. The dealership has the right to reappraise the vehicle, true, but the facts didn't change . The dealership was aware of the 18 months owed at the time of signing and the mileage. Why they are saying they did not know now, I am not sure[redacted] made copies of my payment stub, my drivers license and registration. He looked up my credit and told me it was absolutely perfect. He said I was a repeat customer and he would "take care of us" What he did on his end we had no knowledge of . We did not know that the dealership was going to lose money, until Monday. As far at my insurance company goes, I did give consent for the dealership to transfer insurance on Monday when I was told all was okay and that I was going to pick up the car. When I went to the dealership , the gentleman that I had spoken to about my insurance saw me, he said "don't worry I didn't push the insurance through yet just in case this deal doesn't go through. I didn't want you to be without insurance" He also said sorry and gave me a sympathetic look. For that he shall remain nameless because he was kind. Due to this I never rechecked with my insurance company.  All the proof should be in the folders this dealership keeps. However, records seem to be all over the place, and one hand doesn't know what the other is doing. Why would the car even be purchased without double checking this whole deal. That is not my fault. They let my husband test drive the vehicle on Saturday and if we had more time that day the paperwork was going to be done THAT day but my husband had a class to attend. So WE asked if we can come back on Monday to pick up the vehicle. The paperwork was supposed to be completed but again they were disorganized and it wasn't ready. Nick told us on Saturday "you got a great deal" Never did he say this deal wasn't going through. I will now add to all this that now I feel very uncomfortable since there are so many inconsistencies , that this dealership does not handle people's personal information properly. I am concerned that at each persons desk, each time I have gone there is a box under the desks that personal copies are tossed into. While I was sitting there I could have grabbed a stack of someone else information had I wanted to. I am concerned that since my paperwork and information seemed to be not in proper folders etc that there could be a potential problem..Thank you . This is all a mess. What a shame
 
 
 
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[redacted]

Customer had [redacted] Mechanical Breakdown insurance, [redacted] paid customer value of vehicle and cancelled mechanical plan. Customer used payment from [redacted] to continue with long engine replacement with a remanufactured long engine as per customer's approval(dealer discounted repair for customer)....

Customer was informed that [redacted] Remanufactured long engine was being put in vehicle as per invoice# [redacted]. I have attached the [redacted] part registration and coverage details which were given to customer at time of pick-up of vehicle. The customer came in on 12/**/14 asking for spark plug replacement and cooling system service per the coupons that the customer brought in and provided to us. As you can see the coupons were printed by customer on 12/**/14 (prior to coming in to dealer). Customer was only charged for 2 items she requested as can be seen by invoice# [redacted], and we have customer's signature on repair order asking for 2 services with estimated amount of $145.00.  The 3 year/ 100,000 mile warranty was honored by dealer on invoice# [redacted]. We did not supply rental vehicle, customer rented vehicle on own, rental coverage is not part of 3 year, 100,000 mile warranty from [redacted]. The customer was clearly explained that a remanufactured engine was being put in vehicle and the warranty information booklet was given to customer at time of repair.