We sincerely apologize , however we have not received the signed acceptance letter from [redacted] Please have him send a copy of what he has sent us and we will make sure his claim is completed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint You have not confirmed the removal of my personal data from your systemI also do not appreciate your assumptions: "We feel Mr [redacted] may have had a lot to deal with during his move..." Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint When I called [redacted] again he even apologized and stated that he mistakenly said hour minimumI will never use or recommend this business to anyone that asks about my experience with moversPlease remove all of my information from your database and confirm once this has been removed Regards,
Good Morning *** ***,We sincerely apologize for the delay in your claimI have now received your signed acceptance letterPlease know we approved the $and in no way were we wanting to keep it from youA check will be issued today and mailed today now that we have your acceptance letterThe mailing address we will mail it to will be the address listed on your acceptance letter*** ** *** TX ***Please allow mail time to receive the checkThank you for your patience. Respectfully, *** ** ** ***
Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint The attached emails show my correspondence with the company, my previous delivery of the requested executed claim form, and multiple attempts on my part to see if men movers needed anything else from me, all of which were ignored This is the second time this has happened per my first Revdex.com complaint which prompted men movers to send me an offer I've also attached the executed claim form requested Because men movers has consistently ignored me until I contacted the Revdex.com, I would like to keep this matter open until I have payment and the payment is processed
Regards,
We sincerely apologize , however we have not received the signed acceptance letter from *** ***Please have him send a copy of what he has sent us and we will make sure his claim is completed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my
complaint
When I called *** again he even apologized and stated that he mistakenly said hour minimumI will never use or recommend this business to anyone that asks about my experience with movers. Please remove all of my information from your database and confirm once this has been removed.
Regards,
Good Morning,We humbly apologize Mr*** *** is still unsatisfied with our responseWe are in no way wanting to upset Mr***We appreciate his business and hope he remembers the quality of service our movers provided the day of his moveWe feel Mr*** may have had a lot to deal with during his move and misunderstood his calls with ***Moving can be very stressfulWe carefully reviewed the training calls between Mr*** and ***There was no mention of a hour minimum from ***On the second call Mr*** asked *** about the hour minimum*** again explained and walked Mr*** through the email we send informing our customers there is a hour minimum*** specifically apologized for any mis-communicationWe use our calls for training purposes but if Mr*** would like proof of the conversation please let us know. Respectfully,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
You have not confirmed the removal of my personal data from your systemI also do not appreciate your assumptions: "We feel Mr*** may have had a lot to deal with during his move..."
Regards,
Good Morning,We would like to sincerely apologize for any assumptions with the statement "We feel Mr*** may have had a lot to deal with during his move..."We have done our best to provide excellent customer service to Mr***We have successfully moved Mr***, we have quickly responded to Mr***'s concerns and we have repeatedly expressed our apologiesPlease inform Mr*** the only information we have for him is the information he provided for his moveJust like any other company, for audit reasons we keep records of all our customersHis records are considered archived and closed with the exception of this Revdex.com complaintAt this time is he closing the Revdex.com complaint?
We sincerely apologize , however we have not received the signed acceptance letter from [redacted] Please have him send a copy of what he has sent us and we will make sure his claim is completed
Good MorningPlease see attachment and send confirmation email has been receivedThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint You have not confirmed the removal of my personal data from your systemI also do not appreciate your assumptions: "We feel Mr [redacted] may have had a lot to deal with during his move..." Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint When I called [redacted] again he even apologized and stated that he mistakenly said hour minimumI will never use or recommend this business to anyone that asks about my experience with moversPlease remove all of my information from your database and confirm once this has been removed Regards,
Good Morning *** ***,We sincerely apologize for the delay in your claimI have now received your signed acceptance letterPlease know we approved the $and in no way were we wanting to keep it from youA check will be issued today and mailed today now that we have your acceptance letterThe mailing address we will mail it to will be the address listed on your acceptance letter*** ** *** TX ***Please allow mail time to receive the checkThank you for your patience. Respectfully, *** ** ** ***
Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint The attached emails show my correspondence with the company, my previous delivery of the requested executed claim form, and multiple attempts on my part to see if men movers needed anything else from me, all of which were ignored This is the second time this has happened per my first Revdex.com complaint which prompted men movers to send me an offer I've also attached the executed claim form requested Because men movers has consistently ignored me until I contacted the Revdex.com, I would like to keep this matter open until I have payment and the payment is processed
Regards,
We sincerely apologize , however we have not received the signed acceptance letter from *** ***Please have him send a copy of what he has sent us and we will make sure his claim is completed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my
complaint
When I called *** again he even apologized and stated that he mistakenly said hour minimumI will never use or recommend this business to anyone that asks about my experience with movers. Please remove all of my information from your database and confirm once this has been removed.
Regards,
Good Morning,We humbly apologize Mr*** *** is still unsatisfied with our responseWe are in no way wanting to upset Mr***We appreciate his business and hope he remembers the quality of service our movers provided the day of his moveWe feel Mr*** may have had a lot to deal with during his move and misunderstood his calls with ***Moving can be very stressfulWe carefully reviewed the training calls between Mr*** and ***There was no mention of a hour minimum from ***On the second call Mr*** asked *** about the hour minimum*** again explained and walked Mr*** through the email we send informing our customers there is a hour minimum*** specifically apologized for any mis-communicationWe use our calls for training purposes but if Mr*** would like proof of the conversation please let us know. Respectfully,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
You have not confirmed the removal of my personal data from your systemI also do not appreciate your assumptions: "We feel Mr*** may have had a lot to deal with during his move..."
Regards,
Good Morning. Please see attachment and send confirmation email has been received. Thank you
Good Morning,We would like to sincerely apologize for any assumptions with the statement "We feel Mr*** may have had a lot to deal with during his move..."We have done our best to provide excellent customer service to Mr***We have successfully moved Mr***, we have quickly responded to Mr***'s concerns and we have repeatedly expressed our apologiesPlease inform Mr*** the only information we have for him is the information he provided for his moveJust like any other company, for audit reasons we keep records of all our customersHis records are considered archived and closed with the exception of this Revdex.com complaintAt this time is he closing the Revdex.com complaint?