Good afternoon, At the time of the move, our mover went through the contract prior to starting the job and did notify the client that we could not move this table due to it not being properly crated. Per our contract we are not liable for items made of natural stone and items that are not...
properly packed / crated. After the client was notified of our limitations with the table, we were asked to move the table any. In an effort to provide excellent service and follow the client's direction, our movers picked up the table to start the move but noticed that it was already cracked in two pieces. At this point the movers pointed this out to the client and were instructed to continue moving. Per our attached contract, under the Terms and Conditions, it is clearly lays out what the movers can and can't move. This section is signed off by Ms. Papp. Please let us know if additional information is needed.
We sincerely apologize , however we have not received the signed acceptance letter from [redacted]. Please have him send a copy of what he has sent us and we will make sure his claim is completed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my...
complaint.
When I called [redacted] again he even apologized and stated that he mistakenly said 1 hour minimum. I will never use or recommend this business to anyone that asks about my experience with movers. Please remove all of my information from your database and confirm once this has been removed.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.
Sent: Monday, September 19, 2016 4:10 PM Subject: RE: Complaint ID [redacted] Thank you for allowing me to continue. Please see the below response for 3 Men Movers to review: The area of the contract 3 Men Movers is referencing states, “A household goods carrier’s liability for loss or damage to any shipments is .60 cents per pound per article, unless the carrier and customer agree, in writing, to a greater level of liability. This is not insurance.” The purpose of this complaint is to agree, in writing, that there is a greater level of liability. Sixty cents per pound doesn’t come close to covering our costs. The offer is grossly inadequate. We are not talking about a $45 computer chair that weighs 50lbs. We are talking about a granite table. It is very heavy and its value is higher than double that offer per pound. The table is not repairable, we have to completely replace it. Surely 3 Men Movers can understand why we see this as a circumstance of greater liability. Especially since 3 Men Movers breached the contract and moved a table they were not supposed to move. Thank you, Claudia P[redacted]Administrative Assistant
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Good Morning,We humbly apologize Mr. [redacted] is still unsatisfied with our response. We are in no way wanting to upset Mr. [redacted]. We appreciate his business and hope he remembers the quality of service our movers provided the day of his move. We feel Mr. [redacted] may have had a lot to deal with during his move and misunderstood his calls with [redacted]. Moving can be very stressful. We carefully reviewed the training calls between Mr. [redacted] and [redacted]. There was no mention of a 1 hour minimum from [redacted]. On the second call Mr. [redacted] asked [redacted] about the 2 hour minimum. [redacted] again explained and walked Mr. [redacted] through the email we send informing our customers there is a 2 hour minimum. [redacted] specifically apologized for any mis-communication. We use our calls for training purposes but if Mr. [redacted] would like proof of the conversation please let us know. Respectfully,
3 Men Movers is open to the opportunity to discuss a mutually agreeable resolution with Ms. Pap. We are willing to amend our initial claim offer and come up with a suitable decision for both parties. We will reach out directly to Ms. Pap within the next 24 hours.
We sincerely apologize that we have not acknowledged your damages until now. After we address your claim, we would like to go over the details of how you reported your damages so that we can improve the process on our side and ensure that we do not miss another customer claim again. Our claim...
process consists of a claim form filled out by the customer and photographs of the damages. Unfortunately, we did not locate your completed claim in our database. To begin your claim we have emailed you a claim form. We did leave you a voice mail as well so please give us a call if you would like to discuss the claim form or any other concerns. We are making your claim top priority, so please review the form, fill it out and return it at your earliest convenience. We don’t want you to have to wait any longer, so if you return the information today we will make sure to address your claim with you today. Again, our sincerest apologies for the inconvenience we have caused you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
You have not confirmed the removal of my personal data from your system. I also do not appreciate your assumptions: "We feel Mr. [redacted] may have had a lot to deal with during his move..."
Regards,
Good afternoon, At the time of the move, our mover went through the contract prior to starting the job and did notify the client that we could not move this table due to it not being properly crated. Per our contract we are not liable for items made of natural stone and items that are not...
properly packed / crated. After the client was notified of our limitations with the table, we were asked to move the table any. In an effort to provide excellent service and follow the client's direction, our movers picked up the table to start the move but noticed that it was already cracked in two pieces. At this point the movers pointed this out to the client and were instructed to continue moving. Per our attached contract, under the Terms and Conditions, it is clearly lays out what the movers can and can't move. This section is signed off by Ms. Papp. Please let us know if additional information is needed.
We sincerely apologize , however we have not received the signed acceptance letter from [redacted]. Please have him send a copy of what he has sent us and we will make sure his claim is completed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my...
complaint.
When I called [redacted] again he even apologized and stated that he mistakenly said 1 hour minimum. I will never use or recommend this business to anyone that asks about my experience with movers. Please remove all of my information from your database and confirm once this has been removed.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.
Sent: Monday, September 19, 2016 4:10 PM Subject: RE: Complaint ID [redacted] Thank you for allowing me to continue. Please see the below response for 3 Men Movers to review: The area of the contract 3 Men Movers is referencing states, “A household goods carrier’s liability for loss or damage to any shipments is .60 cents per pound per article, unless the carrier and customer agree, in writing, to a greater level of liability. This is not insurance.” The purpose of this complaint is to agree, in writing, that there is a greater level of liability. Sixty cents per pound doesn’t come close to covering our costs. The offer is grossly inadequate. We are not talking about a $45 computer chair that weighs 50lbs. We are talking about a granite table. It is very heavy and its value is higher than double that offer per pound. The table is not repairable, we have to completely replace it. Surely 3 Men Movers can understand why we see this as a circumstance of greater liability. Especially since 3 Men Movers breached the contract and moved a table they were not supposed to move. Thank you, Claudia P[redacted]Administrative Assistant
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Good Morning,We humbly apologize Mr. [redacted] is still unsatisfied with our response. We are in no way wanting to upset Mr. [redacted]. We appreciate his business and hope he remembers the quality of service our movers provided the day of his move. We feel Mr. [redacted] may have had a lot to deal with during his move and misunderstood his calls with [redacted]. Moving can be very stressful. We carefully reviewed the training calls between Mr. [redacted] and [redacted]. There was no mention of a 1 hour minimum from [redacted]. On the second call Mr. [redacted] asked [redacted] about the 2 hour minimum. [redacted] again explained and walked Mr. [redacted] through the email we send informing our customers there is a 2 hour minimum. [redacted] specifically apologized for any mis-communication. We use our calls for training purposes but if Mr. [redacted] would like proof of the conversation please let us know. Respectfully,
Good Morning. Please see attachment and send confirmation email has been received. Thank you.
We have confirmed [redacted] update with our vendor. We look forward to hearing back from [redacted] about his repairs.
3 Men Movers is open to the opportunity to discuss a mutually agreeable resolution with Ms. Pap. We are willing to amend our initial claim offer and come up with a suitable decision for both parties. We will reach out directly to Ms. Pap within the next 24 hours.
We sincerely apologize that we have not acknowledged your damages until now. After we address your claim, we would like to go over the details of how you reported your damages so that we can improve the process on our side and ensure that we do not miss another customer claim again. Our claim...
process consists of a claim form filled out by the customer and photographs of the damages. Unfortunately, we did not locate your completed claim in our database. To begin your claim we have emailed you a claim form. We did leave you a voice mail as well so please give us a call if you would like to discuss the claim form or any other concerns. We are making your claim top priority, so please review the form, fill it out and return it at your earliest convenience. We don’t want you to have to wait any longer, so if you return the information today we will make sure to address your claim with you today. Again, our sincerest apologies for the inconvenience we have caused you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
You have not confirmed the removal of my personal data from your system. I also do not appreciate your assumptions: "We feel Mr. [redacted] may have had a lot to deal with during his move..."
Regards,