Corsa Management

On behalf of Ms*** and our company, I do apologize for any misunderstandings that occurred, and for not properly notifying you when the application was deniedI am working with Ms*** to make sure we have a better process in place to handle busy periods, to be clearer with expectations, and to make sure the problems you experienced do not happen again.Please be assured that we do not have any original Social Security cards or any of your other personal documents other than the letter mentioned in the previous responseAny paper copies we have are locked up securely and are shredded after the required holding time, and any scanned documents are kept securely in our private corporate server with our other applicant and tenant files.I have asked *** our online application provider, to refund Mr*** $application fee to the card he made the payment withYou should expect to see that credited to his account in a few daysI'm sorry that things did not work out as you had hoped.David C***Corsa Management

We have reviewed the circumstances regarding Mr*** and Ms*** application and have come up with the following sequence of events: - On June 30th Mr*** *** filled out online guest cards for two of our properties, one for Norwood Gardens and one for
Plainfield VillageHe then filled out a Rental Application online that said he had three occupants, but he only listed the information for himself on the application- On July 18th, after running a credit and background check, his application was conditionally approved, subject to him bringing in copies of his IDs and proof of his incomeIt was also pointed out to him that he had listed three occupants but only provided information on himself on the applicationHe said that two children under age would be living with him- On July 28th we received the copies of his IDs and two pay stubs, and the two children were officially added to the application(The two pay stubs, however, were for the same period and did not cover a full four weeks of employment.) At that time he told us he wanted to add Ms*** *** to the application as an occupant as wellIn order to do this, we told him we needed Ms*** to complete her part of the rental application, and provide us with copies of her IDsIn our online application system, a link was emailed that day to Ms*** for her to complete her part of the applicationThe same day, we also faxed an Employment Verification request to the *** *** *** in order to verify Mr*** claim of employment with them- On August 1st we received a fax from the *** ** *** *** *** saying they had “No record based on information received.” - On August 8th we received Ms*** ID copies by email- On August 14th we explained to Mr*** that we had not received Ms*** part of the application and we did not receive successful confirmation of his employment from PlainfieldMr*** asked us to re-send the employment verification, which was done the same dayHe also provided us with a copy of a letter from the *** *** *** dated June 29th, offering him a position to start on July 12thHowever, the letter did not provide details of compensation that could have been used to verify his work hours or expected income- On August 25th we received a faxed response from the *** ** *** apparently sending us a copy of what they sent to us on August 1st- On August 30th the application was denied because we never received Ms*** part of the application and we could not successfully verify Mr*** employmentUpon reviewing the information in our online application system as a result of this complaint, it appears that Ms*** did fill out the information required within her part of the application, but she never actually submitted it to usUsually we try to process our applications faster, so that applicants are not left waiting for so long between each step, but our office was overloaded with applications this past summer and our staff was having trouble staying on top of the statuses of each oneHowever, delays have to be expected to some degree when the details of the application change or when verifications are not successfully received backWe received no contact from Mr*** or Ms*** from mid-August until receipt of this complaintIf either one of them had called at any time after August 30th, they would have been told the application was declinedHowever, even though our policy is to always notify rejected applicants in writing, it does appear that no actual written notification was given to Mr*** that his application was rejected, and for that reason we do apologize and are willing to refund the $application fee that was paidThe only original document that was given to us by Mr*** was a notarized letter verifying his residency, and we did not receive any original documents from Ms***If he would like that letter back, we will send it to himAll copies of IDs will be shredded upon successful resolution of this complaint, however most other information related to all rental applications must be retained for a period of three years for possible auditing purposes by the NJ Department of Community Affairs.David C*** Senior ManagerCorsa Management

Complaint: [redacted]
I am rejecting this response because: i can respectfully say “it took you guys for me to come THIS EXTENT” (getting the Revdex.com involved) to finally answer. I tried multiple amount of times as well as [redacted] to reach out prior to this and no one answered.The information you previously stated is not entirely true. You claim we never had a correspondence with you regarding our application after August. yet in September beginning of October [redacted] kept calling in asking for the status of the application and all Jasmine t[redacted] kept telling him was “we are reviewing applications, once a decision is made all applicants will receive a follow up phone call and email” What kind of scam are people running ? [redacted] went and provided HIS SOCIAL his documents all the information which you guys probably lost. I get management companies and how it can get overwhelming HOWEVER, it doesn’t give you the right to come up with unvalid story to justify lies. Jasmine T[redacted] since day one she spoke to [redacted] made it seem as we were going to get the apartment. [redacted] went to the [redacted] THREE TIMES and made sure you guys got the fax with his employment verification. He even called and she said “we got it” getting our hopes up for nothing. we even went as far as telling our current landlord we were moving as this is how confident Jasmine t[redacted] made us feel with her lies. please find the attach information in where I PROVIDED the requested information and even asked jasmine to advise me if she needed anything else. we handed everything in SO WE THOUGHT as per our phone correspondences each and every time we called. Your company is not only wrong for the lack of communication but extremely unprofessional and a complete waste of time. For hard working parents such as myself and [redacted] it’s sincerely disappointing. Misleading potential serious tenants just because is the wrong thing to do.That being said we would like our refund back. 
Regards,
[redacted]