Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I have not received any contact from Corsair, as stated by the previous responseAdditionally, Corsair must provide evaluation use cases, and analysis to myself so that I may understand how they will be evaluating whether the CPU has damageAlso, if my CPU is shipped to Corsair, during this time my system will be in-operableThis is un-acceptable overall, especially with what limited response and information Corsair has provided over all Sincerely, [redacted]
Hi [redacted] In order to proceed with the Damage claim please respond by completing the form sent to you on 5/on your ticket [redacted] Once approved this process will require you to send the CPU to us for testingOur Product expert team will than perform tests to see if the CPU is working normallyIf you would like a more detailed explanation of this process I can have them respond to them with your initial email request for Damage ClaimBest,Corsair Customer Service
Hi [redacted] Thanks for taking the time to reach out to us regarding this issueAfter reading through your response you have put a lot of effort into troubleshootingI cant imagine how much you must really want to know what went wrongThis is why unfortunately I regret that we are unable to provide you with the information you are looking forThis is not for lack of wanting, and let me take a second to explain whyAs of May 1st the defective cooler arrived at our hub and was checked in After some initial basic testing the item was dis-positioned for a final resolutionThis testing does not provide the detail you are looking for nor is it recorded in any system we can accessIt helps to think of it as a black hole from which things can never returnNow it seems to me that at this point you are just unsure of your new coolerIf you like I can have one of our product experts reach out to you and talk through any questions you might haveI hope this help please let us know if you have any other questions Best, Corsair Customer Service
Complaint: [redacted] I am rejecting this response because: The response does not address the questions at hand, but just makes an attempt to redirect themAdditionally, I did some further investigation into the CPU over heatingAccording directly to Intel (found in the spec sheet here: [redacted] i7- [redacted] the CPU maximum temperature is 74.04cHowever, as you can see in the attached Core Temp logs, the CPU reached a level much higher than that due to the malfunctioning AIO water cooler, in multiple instancesHence, without a doubt, we can say that the CPU was damaged in some wayAt this point in time, I would request financial compensation to replace the now damaged CPU due to the failed H100i CPU cooler unit Sincerely, [redacted]
Corsair would like to extend its thanks to Mr [redacted] for his patience while our team was investigating the lost package for his RAMAfter a brief follconversation with him on Friday, we would like to consider this issue resolved This resolution involved Corsair sending out a replacement to him that was delivered on 8/8/For more details please see the below timeline of critical events 7/25/Ticket Created 7/26/Warranty Replacement approved by Technical Support team 7/26/Express Replacement booked Replacement item shipped out via [redacted] (Tracking # [redacted] ) 7/28/Package [redacted] Arrives at [redacted] facility in Memphis TN 8/2/Investigation opened into the lost package 8/4/Sent out second replacement to Customer via [redacted] (Package # [redacted] ) 8/8/Package [redacted] arrives in FL 9/7/Follow Up with Customer
At this point Corsair would like to further review this case before we can make a judgment on this situationAs of March 22nd we have reached out to [redacted] asking for him to upload a copy of his receiptsOnce we have this information we will be able to review the case and see what we can do to help Mr [redacted] Best, Corsair Customer Support
Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] The packaging refers to new products not refurbished products.On the Corsair Warranty page it states:Certified Refurbished ProductsCorsair offers a year, replacement-only warranty for certified refurbished PSUs, Cases, Cooling units, SSD, USB parts, Audio, and Gaming Peripheral units
RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] . I did indeed receive the RMA'd PSU on the 16th of September, and while I appreciate Corsair's apology and their offer to fully refund the price of the unit upon its return, I would rather not risk having the item become lost in the mail again. I have decided to resell the unit on my own to an acquaintance who is in need of parts for her new desktop. Since I received the unit, I am fully willing to agree that this complaint is resolved - getting what I paid for is satisfactory enough on its own. I would like to thank the RevDex.com for their prompt response and assistance in resolving this matter. Sincerely, [redacted] n
Hi [redacted] Thanks for taking the time to reach out to us regarding this issueAfter consulting with my Product expert team they confirm that the DRAM that was sent to you is indeed compatible with Corsair LinkThey mentioned that it does not use a “connector cable” When both are installed the DRAM should show up in Corsair LinkI apologize for any confusion caused by the agentsRest assured that we always strive to provide the best experience and we will be work with them on how to prevent future occurrences of this issue If you are still having trouble getting the DRAM to show up in Corsair Link please reach back out on your ticket and our Technical Support team will be more than happy to walk you through it to get what you need Best, Corsair Customer Service
Initial Business Response / [redacted] (1000, 5, 2015/05/29) */ Please have the customer initiate a ticket on our portal system www.corsair.force.com so we may obtain his contact information and additional information regarding his rebateWe will then pursue this with our third party rebate company
Hi [redacted] I apologize for any mis-communications on our end we will go ahead and look into thatAs for the test scenarios, at this point we do not provide customers with the exact test scenarios involved in our damage claims processWhat I can tell you is that they are industry standard best practices designed to see if your CPU is working properlyIf it is found to not be working per the manufacturer’s specifications than we will offer a replacement or fair market value compensationIf this is acceptable please go ahead and fill out our Damage claims form and send it back to us, this will allow us to start the process and send you a pre-paid label to send the CPU to us Best,Corsair Customer Service
Hi [redacted] We would like to apologize as it seems there was a miscommunication somewhere along the lines about how to proceed with our damage claims processThe overall goal is to verify which of your PC parts were broken and are still workingWe do this by sending you a pre-paid shipping label to mail in your components to usUpon receipt we will test them to see which are ok and in working order At this point we would like to continue this process with youPlease respond to the original email we sent to youWe will need a list of the products that you think were damaged by the coolerPlease if possible please also include the invoices for those productsWith this information we can than get you a pre-paid label to send us the components for testingMoving forward if you have any questions or concerns please respond to your ticket we have taken it moving forward Best, ***
Hi [redacted] Thanks for reaching out regarding this issueI work with the escalations team here and would like to help you with your caseAfter reviewing the particular details of your case we have decided to honor your requestI apologize for any inconvenience you have had up to this pointAs part of our warranty process we do ask for a proof of purchase to be providedWe ask for this for several reasons one is to help verify authenticity and to establish a warranty periodFor details please see our Corsair limited warranty: http://www.corsair.com/en-us/support/warranty We will be reaching out to you on your ticket to help process your replacementIf you have any other questions or concerns please feel free to let us know Best, Corsair Customer Service Team
Hi ***Thanks for taking the time to reach out to us and work on this requestUnfortunately at this time we are unable to validate the warranty on your productOn all of our Corsair Hydro Series cooling products we provide a year limited warrantyIn order to validate that warranty we require a valid proof of purchaseFor details please see our corsair limited warranty: http://www.corsair.com/en-us/support/warrantyIf you are able to locate your proof of purchase please upload it to your ticket and I will be sure to have our technical support team review it and get back to you ASAPPlease feel free to reach out to us if you have any further questions or concernsBest,Corsair Customer Support
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I have not received any contact from Corsair, as stated by the previous responseAdditionally, Corsair must provide evaluation use cases, and analysis to myself so that I may understand how they will be evaluating whether the CPU has damageAlso, if my CPU is shipped to Corsair, during this time my system will be in-operableThis is un-acceptable overall, especially with what limited response and information Corsair has provided over all Sincerely, [redacted]
Hi [redacted] In order to proceed with the Damage claim please respond by completing the form sent to you on 5/on your ticket [redacted] Once approved this process will require you to send the CPU to us for testingOur Product expert team will than perform tests to see if the CPU is working normallyIf you would like a more detailed explanation of this process I can have them respond to them with your initial email request for Damage ClaimBest,Corsair Customer Service
Hi [redacted] Thanks for taking the time to reach out to us regarding this issueAfter reading through your response you have put a lot of effort into troubleshootingI cant imagine how much you must really want to know what went wrongThis is why unfortunately I regret that we are unable to provide you with the information you are looking forThis is not for lack of wanting, and let me take a second to explain whyAs of May 1st the defective cooler arrived at our hub and was checked in After some initial basic testing the item was dis-positioned for a final resolutionThis testing does not provide the detail you are looking for nor is it recorded in any system we can accessIt helps to think of it as a black hole from which things can never returnNow it seems to me that at this point you are just unsure of your new coolerIf you like I can have one of our product experts reach out to you and talk through any questions you might haveI hope this help please let us know if you have any other questions Best, Corsair Customer Service
Complaint: [redacted] I am rejecting this response because: The response does not address the questions at hand, but just makes an attempt to redirect themAdditionally, I did some further investigation into the CPU over heatingAccording directly to Intel (found in the spec sheet here: [redacted] i7- [redacted] the CPU maximum temperature is 74.04cHowever, as you can see in the attached Core Temp logs, the CPU reached a level much higher than that due to the malfunctioning AIO water cooler, in multiple instancesHence, without a doubt, we can say that the CPU was damaged in some wayAt this point in time, I would request financial compensation to replace the now damaged CPU due to the failed H100i CPU cooler unit Sincerely, [redacted]
Corsair would like to extend its thanks to Mr [redacted] for his patience while our team was investigating the lost package for his RAMAfter a brief follconversation with him on Friday, we would like to consider this issue resolved This resolution involved Corsair sending out a replacement to him that was delivered on 8/8/For more details please see the below timeline of critical events 7/25/Ticket Created 7/26/Warranty Replacement approved by Technical Support team 7/26/Express Replacement booked Replacement item shipped out via [redacted] (Tracking # [redacted] ) 7/28/Package [redacted] Arrives at [redacted] facility in Memphis TN 8/2/Investigation opened into the lost package 8/4/Sent out second replacement to Customer via [redacted] (Package # [redacted] ) 8/8/Package [redacted] arrives in FL 9/7/Follow Up with Customer
At this point Corsair would like to further review this case before we can make a judgment on this situationAs of March 22nd we have reached out to [redacted] asking for him to upload a copy of his receiptsOnce we have this information we will be able to review the case and see what we can do to help Mr [redacted] Best, Corsair Customer Support
Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] The packaging refers to new products not refurbished products.On the Corsair Warranty page it states:Certified Refurbished ProductsCorsair offers a year, replacement-only warranty for certified refurbished PSUs, Cases, Cooling units, SSD, USB parts, Audio, and Gaming Peripheral units
RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] . I did indeed receive the RMA'd PSU on the 16th of September, and while I appreciate Corsair's apology and their offer to fully refund the price of the unit upon its return, I would rather not risk having the item become lost in the mail again. I have decided to resell the unit on my own to an acquaintance who is in need of parts for her new desktop. Since I received the unit, I am fully willing to agree that this complaint is resolved - getting what I paid for is satisfactory enough on its own. I would like to thank the RevDex.com for their prompt response and assistance in resolving this matter. Sincerely, [redacted] n
Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]
Hi [redacted] Thanks for taking the time to reach out to us regarding this issueAfter consulting with my Product expert team they confirm that the DRAM that was sent to you is indeed compatible with Corsair LinkThey mentioned that it does not use a “connector cable” When both are installed the DRAM should show up in Corsair LinkI apologize for any confusion caused by the agentsRest assured that we always strive to provide the best experience and we will be work with them on how to prevent future occurrences of this issue If you are still having trouble getting the DRAM to show up in Corsair Link please reach back out on your ticket and our Technical Support team will be more than happy to walk you through it to get what you need Best, Corsair Customer Service
Initial Business Response / [redacted] (1000, 5, 2015/05/29) */ Please have the customer initiate a ticket on our portal system www.corsair.force.com so we may obtain his contact information and additional information regarding his rebateWe will then pursue this with our third party rebate company
Hi [redacted] I apologize for any mis-communications on our end we will go ahead and look into thatAs for the test scenarios, at this point we do not provide customers with the exact test scenarios involved in our damage claims processWhat I can tell you is that they are industry standard best practices designed to see if your CPU is working properlyIf it is found to not be working per the manufacturer’s specifications than we will offer a replacement or fair market value compensationIf this is acceptable please go ahead and fill out our Damage claims form and send it back to us, this will allow us to start the process and send you a pre-paid label to send the CPU to us Best,Corsair Customer Service
Hi [redacted] We would like to apologize as it seems there was a miscommunication somewhere along the lines about how to proceed with our damage claims processThe overall goal is to verify which of your PC parts were broken and are still workingWe do this by sending you a pre-paid shipping label to mail in your components to usUpon receipt we will test them to see which are ok and in working order At this point we would like to continue this process with youPlease respond to the original email we sent to youWe will need a list of the products that you think were damaged by the coolerPlease if possible please also include the invoices for those productsWith this information we can than get you a pre-paid label to send us the components for testingMoving forward if you have any questions or concerns please respond to your ticket we have taken it moving forward Best, ***
Hi [redacted] Thanks for reaching out regarding this issueI work with the escalations team here and would like to help you with your caseAfter reviewing the particular details of your case we have decided to honor your requestI apologize for any inconvenience you have had up to this pointAs part of our warranty process we do ask for a proof of purchase to be providedWe ask for this for several reasons one is to help verify authenticity and to establish a warranty periodFor details please see our Corsair limited warranty: http://www.corsair.com/en-us/support/warranty We will be reaching out to you on your ticket to help process your replacementIf you have any other questions or concerns please feel free to let us know Best, Corsair Customer Service Team
Hi ***Thanks for taking the time to reach out to us and work on this requestUnfortunately at this time we are unable to validate the warranty on your productOn all of our Corsair Hydro Series cooling products we provide a year limited warrantyIn order to validate that warranty we require a valid proof of purchaseFor details please see our corsair limited warranty: http://www.corsair.com/en-us/support/warrantyIf you are able to locate your proof of purchase please upload it to your ticket and I will be sure to have our technical support team review it and get back to you ASAPPlease feel free to reach out to us if you have any further questions or concernsBest,Corsair Customer Support