Corset Deal

In August I bought a corset from their website in silver, but the one I recieved was redI filled out the exchange form and mailed it back, asking that they send me the corset I orderedThe package was delivered back to them, but I have not recieved a replacement itemI have tried to reach out to them via email, their online help desk, AND their phone number listed on the website to ask for a refund instead, but I can’t get a response from the company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
***'s claim: "We never received any tracking numberWe did asked for tracking number again on Aug **, 8:14:AMStill we did not receive any response, so RMA was closed due to no response."
Here is the actual correspondence, starting with my inquiry:On Thu, Oct ** at 4:AM , *** *** wrote:
I'm following up on a return from AugustMy wife went through her Debit account and has not seen a credit for the returned items to the account number ending in ***We included the RMA# on the package and shipped via ***Can you please check our RMA and advise regarding the credit?
Thank you,
***
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*** *** *** *** *** *** **
*** *** *** *** *** *** *** * ***
Hi ***,
*** *** *** *** ***
** *** ** *** *** *** *** *** *** *** ** *** *** ** *** *** *** ***
*** * *** *** **
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*** ***
Emma
Customer Support ExecutiveNov ** at 10:24 PM
Message body
Hello Emma:
So you're telling me that you are certain the package wasn't received, and that you have no information connected to my RMA?
I've been searching for the *** tracking number for some time, but have not yet found it Here's what I can tell you so far:
The *** shipment was created on 8/** at T** *** *** in Petaluma, CaPer my bank records, I paid by debit (Transaction #***) and it cost us an additional $to return it to youIf you cannot locate my return based on the information provided, I will have to go back to the shipping office and ask them if they can locate the *** tracking number based on my purchaseBut if I have to do that, and I do confirm that the package was returned to you, I'm not going to be happy that the company mishandled my return and forced me to take all these measures to receive a refund we were due some time agoThank you,
***
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*** *** *** ** ** *** *** ** ***
*** *** *** *** ***Ticket: ***
*** ***
Kim
Customer Support Executive
Conclusions:A *** tracking number is useful if *** does not deliver the item in questionThe package WAS delivered, as admitted aboveI marked the package with the RMA #, per the company's requirement*** had all the information they needed to give us a refundThe refund was not processed, even though we followed procedureWe should not be required to accept an exchange in this caseHad it been our error, we would have accepted the offer of an exchangeHowever, the error was ***'s, and by principle they should have responded with an apology and a refund.Further Notes:We actually purchased an additional corset to replace the ones we returnedWe paid directly because we knew it would take them some time to process the returnWe own five corsets from this company, and told them we wanted to continue to patronize themWe just wanted them to do the right thingMy wife is a paid performer at "The Great Dickens Faire: in San Francisco, and has recommended *** to other performers and patrons.It's a shame that *** has hung their entire argument on us not providing a *** tracking number on top of their own RMA, and falsely advised that we did not respondThey have had both the product and our money for months The Customer Service response is tone deaf to a long-standing relationshipThey should apologize and refund our money
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello ***,
We issued refund of $144. Payment Sent (Unique Transaction ID # ***)Please close the dispute
Kind Regards,Customer Support

Revdex.com:I want it to be known that [redacted] sent my refund as though it were a transaction (aka: as though I were a seller), instead of a direct transfer. PayPal charged me $4.50 for the transaction, and asked me to ship my product. I'm closing this complaint, but I have never been treated like this by a business. They are incompetent, or worse, purposefully retributive.
Sincerely,
[redacted]

Hello,
Thanks for the info. We received the order Jul *, 2015 4:00:13 PM. Shipped on Jul **, 2015 9:43:35 AM. Customer raised an RMA on Aug *, 2015 2:52:25 PM. We did authorize it on Aug *, 2015 2:52:25 PM.
Now instructions clearly says, we need a valid tracking number to...

track the package. Attached is the instructions sent to customer's registered email address: [redacted].We never received any tracking number. We did asked for tracking number again on Aug **, 2015 8:14:34 AM. Still we did not receive any response, so RMA was closed due to no response. 
Refunds can only be done within 60 days from the payment date, after that we do not have access to that particular transaction.
On top of it, when customer came back to us, we did acknowledged the request and allowed an exchange.
Thanks,
[redacted]

Review: Product was listed for sale at $34 on their site. I ordered the product and was charged the $34 price, but the next day I received an email saying the product was out of stock, and that I needed to choose something else. That same day I checked their site, and the product was still listed as "in stock" but they changed the price to $99 and said that I could either choose another product or pay the price difference. Their customer support sent me an email saying that they have different prices for the same item based on which warehouse it is being shipped from or manufactured at, but their website says nothing about that. It does still list the product as being in stock.Desired Settlement: I was told that even though the product is in stock at a different warehouse, they charge a different price besides the one listed when the item was purchased. I just want the product I have already paid for. I am not responsible for maintaining accurate inventory counts, and if it is in stock via another warehouse, they should not be charging a different price for the same item.

Business

Response:

(Email received 11/**/13 – I can either choose another item or cancel the order, but they are flat-out refusing to fulfill an order for an item that is still clearly marked as “in stock” on their site, albeit for a higher price than was listed when my order was placed. Does this not qualify as “Bait and switch”?)

Hello,

This email is in regards to your order# [redacted]

Your selected item ie. [redacted] has gone out of stock, so please provide us your alternate choice.

Kindly note that, if we do not hear from you within the next 48 hours time, we will cancel your order and will refund your account accordingly.

Do let us know regarding the same.

Thanks & Regards,

Customer Support

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They have blatantly refused to fulfill an order for an item which is still to this day listed as "in stock" via their website. They have simply changed the price and insisted that I either pay more for the item, choose something else, or cancel my order. This is beyond unsatisfactory, this is a bait-and-switch. NOWHERE does their site specify that items sourced from other warehouses are billed at different prices, and BY THEIR VERY OWN DEFINITION items listed on the "Flash Sale" page are sourced from their New York warehouse, yet they continue to claim the item is "out of stock" there. If it is out of stock, it should be listed as such. If it is out of stock in their New York warehouse (as they claim), it should be removed from the "flash sale" page.

Either way, it is NOT the consumer's responsibility to maintain accurate inventory counts, NOR is it the consumer's responsibility to accurately update and maintain their website.

I will NEVER EVER do business with them again, and I will see to it that no one I know ever does business with them.

Sincerely,

Business

Response:

Hello,

As per the customer statement, the item was listed at $34 when customer purchased it and then she received an email saying the item is out of stock. The item was listed on $34 as it was in stock in US warehouse. Once the item went out of stock, website starts taking back orders which will be directly shipped from India. Apart from the product cost, international shipping cost and duty, taxes are also associated for shipping single item to customers shipping address.

We have not intentions to give any wrong info to customer.

Also the complaint states the item shows in stock on the website. There is no stock message on the item at all.

We at all times keep our customers informed if there is any problem with the order. We requested the customer that she can choose any other $34 items she would like or we will refund the item.

On [redacted] Nov, customer sent an email saying about the refund. The item is refunded. The Refund (Unique Transaction ID # [redacted]).

We apologize for any inconvenience.

Thanks,

Review: Company's rules state that we obtain RMA and ship within 30 days. I called and got the RMA #, put it on the outside of the package as requested, and shipped back via [redacted] within the time required. After several months, I checked with my wife and she did not receive a credit to her card. I contacted Customer Service, and they first said they didn't receive it, so I provided further information and they confirmed it was received. However, instead of providing the refund, they insisted we take an exchange.Desired Settlement: Since the package was mislaid on their end, and we followed the protocol, we want the refund we are due.

Business

Response:

Hello,Thanks for the info. We received the order Jul *, 2015 4:00:13 PM. Shipped on Jul **, 2015 9:43:35 AM. Customer raised an RMA on Aug *, 2015 2:52:25 PM. We did authorize it on Aug *, 2015 2:52:25 PM.Now instructions clearly says, we need a valid tracking number to track the package. Attached is the instructions sent to customer's registered email address: [redacted].We never received any tracking number. We did asked for tracking number again on Aug **, 2015 8:14:34 AM. Still we did not receive any response, so RMA was closed due to no response. Refunds can only be done within 60 days from the payment date, after that we do not have access to that particular transaction.On top of it, when customer came back to us, we did acknowledged the request and allowed an exchange.Thanks,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: