CORT Furniture Rental

Initial Business Response / [redacted] */ CORT takes pride in customer satisfactionWe stand behind our product and the procedures to ensure clearance product is in the best possible condition when it is soldThis includes a process to eliminate any infestationAll our personnel are trained quarterly to insure we handle infested product properlyAll CORT products are inspected before they are picked up by out drive teamsBedding is treated with Steri Fab as it comes into our buildingsIn addition we have Terminix inspect our facility specifically for Cimex every months and spray every quarterWe also utilize verifi traps in bedding areasWe have not had cimex found in our facilitiesOut warehouse personnel inspect all retail product and certify it clean and in the best possible condition before it is shipped to the showroomThe bed in question was purchased XX-after it had undergone the previously mentioned proceduresThe infestation was reported 2-27-15, months after it was soldCimex or bed bugs are not difficult to detectThey grow from nymph to adult, the size of an apple seed, in 4-weeks and produce identifying staining on any bedding in the processThey follow people by nature and can colonize in a matter of a few weeksNo one can determine the source of an infestation given this insect is extremely mobileAdult Cimex have been observed covering feet in five minutes and feet in a nightThey are known to commonly infest churches, libraries, schools, offices, public transportation, airports, airplanes, movie theaters, and restaurantsThey live anywhere people congregate and they travel easily from these places home with peopleGiven the time frame of purchase to the detection of an infestation as well as CORTs procedures the facts point to an infestation being introduced to the furniture after purchase

Initial Business Response /[redacted]/
CORT takes pride in customer satisfaction. We stand behind our product and the procedures to ensure clearance product is in the best possible condition when it is sold. This includes a process to eliminate any infestation. All our personnel...

are trained quarterly to insure we handle infested product properly. All CORT products are inspected before they are picked up by out drive teams. Bedding is treated with Steri Fab as it comes into our buildings. In addition we have Terminix inspect our facility specifically for Cimex every 6 months and spray every quarter. We also utilize verifi traps in bedding areas. We have not had cimex found in our facilities. Out warehouse personnel inspect all retail product and certify it clean and in the best possible condition before it is shipped to the showroom. The bed in question was purchased XX-XX-XX after it had undergone the previously mentioned procedures. The infestation was reported 2-27-15, 3 months after it was sold. Cimex or bed bugs are not difficult to detect. They grow from nymph to adult, the size of an apple seed, in 4-6 weeks and produce identifying staining on any bedding in the process. They follow people by nature and can colonize in a matter of a few weeks. No one can determine the source of an infestation given this insect is extremely mobile. Adult Cimex have been observed covering 16 feet in five minutes and 100 feet in a night. They are known to commonly infest churches, libraries, schools, offices, public transportation, airports, airplanes, movie theaters, and restaurants. They live anywhere people congregate and they travel easily from these places home with people. Given the time frame of purchase to the detection of an infestation as well as CORTs procedures the facts point to an infestation being introduced to the furniture after purchase.

Review: Rented a product that has filled my home with bed bugs. Now that the eggs are hatching the situation is getting worse and the company wants me to keep the furniture they have to throw away in my apartment while they decide to pick it up at a later date that will not get rid of the bugs.Desired Settlement: Get the furniture out of our home that Cort Furniture delivered to me and pay for my family's pain and suffering.

Business

Response:

The customer has reach out to me directly to try to resolve this issue. I have already communicated with him on what CORT can do for him. Due to this, I do not see the need to use the Revdex.com as a middle man to resolve this situation. Thank you

Consumer

Response:

I am rejecting this response because: The Furniture company's offer will not refurnish our home,nor replace the our waedrobe, nor relief the embarrassment her daughter went through when she came to me crying as well missed school.for.a.doctor's appointment then had to show up to school with an extremely swolen ear and eye,nor covers us having to.live in this chemical filled home because we have no place to go because no family or friends have room for us this whole time. My family would like a refund, take out all their furniture, more then enough payment for.my family's pain and suffering. Now we live with no furniture.

Business

Response:

I will continue working with the end user. We will not use Revdex.com as via of communication. The customer has been informed of the steps that CORT takes to ensure the bed bugs did not come from CORT. Than you

Consumer

Response:

I am rejecting this response because: Here is a picture of one we found crawling on us last night. I am going through the Revdex.com regardless because this needs to be made known what is going on at this furniture facility. As well as I have asked for what I desire in return.