Complaint: [redacted]
I am rejecting this response because:The owner is completely LYING. When Carmen arrived at my house she didn't even come to the door to let us know she was here. She NEVER told us anything about rush hour traffic (it was 10:30am when we left, NOT rush hour) My mother met her outside where she told my mom to have my sign the receipt BEFORE services rendered. She informed Carmen I would not do that as there was no price on the receipt. Carmen then told her if I did not sign the receipt she would leave. As this was my WEDDING day I had absolutely no choice but to sign. She had absolutely no idea where she was going as I stated in my original complaint. She got on and off the one major highway 3 or 4 times. Safety was definitely NOT a priority with this driver as NO ONE that knows how to drive would EVER come to a complete stop in the left lane of the highway. I actually had to call our photographer and let him know we were going to be late because of the driver's incompetence. The only reason I did not call on that day was because my fiance/husband told me not to get all worked up on our wedding day, We then left immediately on our trip, 18 hours after I fell and was in the hospital, my priority on the trip was to get around on my vacation. I needed to change my hotel room to handicap accessible and get a scooter since I could barely walk. Upon return from my trip I sent numerous emails that went unanswered until he finally answered a text and refused to LISTEN to anything I had to say. I NEVER thanked her for EXCELLENT service because that is NOT what we received. She was outspoken, talkative and kept trying to hug us. I am not one of her family members, I was a client! That is not how one should act. I am beyond furious at the service we received that day and the response this "business owner" has provided. I will be more than happy to furnish the testimonies of all the other parties involved to prove my case. I am COMPLETELY REJECTING this heinous response.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:The owner is completely LYING. When Carmen arrived at my house she didn't even come to the door to let us know she was here. She NEVER told us anything about rush hour traffic (it was 10:30am when we left, NOT rush hour) My mother met her outside where she told my mom to have my sign the receipt BEFORE services rendered. She informed Carmen I would not do that as there was no price on the receipt. Carmen then told her if I did not sign the receipt she would leave. As this was my WEDDING day I had absolutely no choice but to sign. She had absolutely no idea where she was going as I stated in my original complaint. She got on and off the one major highway 3 or 4 times. Safety was definitely NOT a priority with this driver as NO ONE that knows how to drive would EVER come to a complete stop in the left lane of the highway. I actually had to call our photographer and let him know we were going to be late because of the driver's incompetence. The only reason I did not call on that day was because my fiance/husband told me not to get all worked up on our wedding day, We then left immediately on our trip, 18 hours after I fell and was in the hospital, my priority on the trip was to get around on my vacation. I needed to change my hotel room to handicap accessible and get a scooter since I could barely walk. Upon return from my trip I sent numerous emails that went unanswered until he finally answered a text and refused to LISTEN to anything I had to say. I NEVER thanked her for EXCELLENT service because that is NOT what we received. She was outspoken, talkative and kept trying to hug us. I am not one of her family members, I was a client! That is not how one should act. I am beyond furious at the service we received that day and the response this "business owner" has provided. I will be more than happy to furnish the testimonies of all the other parties involved to prove my case. I am COMPLETELY REJECTING this heinous response.
Regards,
[redacted]