Cortez Enterprises

Initial Business Response / [redacted] (1000, 11, 2015/09/28) */ Contact Name and Title: [redacted] ,Operations Mg Contact Phone: XXX-XXX-XXXX Contact Email: ***@powerliftfoundation.com September 25, Revdex.com South Glenstone Springfield, MO XXXXX RE: Revdex.com Case #XXXXX *** and Lana [redacted] W [redacted] Springfield, MO XXXXX Gentlemen: I am writing in regards to the Better Business correspondence pertaining to the above referenced propertyOn Friday August 7, 2015, we began the work outlined in our contract with the [redacted] The contract amount was $14,Attached for your review, you [redacted] find a detailed description of the events of the project as outlined by our foreman, Ryan [redacted] During the course of the work, rock was encountered immediately below the foundation which necessitated demolition in order to accomplish the pile installationMr [redacted] was informed of the additional required work and advised that he would think about itOn Monday, August 10, 2015, Mr [redacted] advised our foreman, Ryan, that he was cancelling the contract, and asked them to backfill the excavations and replace items as they were before our arrivalThis was done per his requestMr [redacted] also advised Ryan to prepare an invoice for the work completed and he would issue payment for same Ryan contacted our office and advised of the situation with Mr [redacted] The amount invoiced to Mr [redacted] represents our standard rate for daily work activity per crewThis amount was $2,Mr [redacted] issued payment for this amount There were many unusual situations that occurred with our crew during our limited time on this projectVehicle breakdowns and traffic accidents involving workers are not typicalHowever, they did have an impact on timing during the first portion of this project As we had not breeched the contract, when Mr [redacted] cancelled the contract, we could have moved to enforce the entire amount of the contractHowever, this is not the way our company operatesAlthough we had more than one days involvement on the project, we only billed for one dayHad we not been on the [redacted] project we could have had our personnel on other projects and could have produced substantial additional revenue for our firmWith this in mind, I believe the amount in which Mr [redacted] was charged was reasonable, particularly in light of the fact that it was Mr [redacted] wishes to terminate the contractFurthermore, if Mr [redacted] was dissatisfied with the amount charged, the time to have discussed the amount was the day our crew replaced all work performed at the site and not by complaining to the Revdex.com at a later dateWe regret that Mr [redacted] feels as he does, but we honored his wishes when asked to do soOur crew and equipment was dedicated to his project for a period of three days and he was charged fairly based upon our standard ratesWe feel that the complaint is baseless and should not be negatively reflected on our Revdex.com record Should you have additional questions or need additional information, please contact our office Thank you, [redacted] Operations Manager Power Lift Foundation Repair of Kansas, Inc BM/cd Enclosures Attachment: Ryan [redacted] - Details of work performed at [redacted] W [redacted] Drive, Springfield MO 8-7-We arrived on the job site at 8:00amMr [redacted] was not home, his wife answered the door and let us in the crawl spaceWe went into the crawl space laid the job out and I left Jessie and Andrew on the job to get started and I went back to our previous job to finish up On lunch Andrew call me and told me that there was a bunch of rock that was going to need to be removed to install the piersI let him know I would be there after lunch to take a look and discuss the situation with the homeowner At around 12:Andrew called me and told me that the truck would not startI went and picked them up on the other side of Springfield and went to the [redacted] home I took a look at what was going on and went to discuss it with Mr [redacted] I spoke with him about Power Lift's rock demo pricing and he said he was going to think about itI spoke with Darryl [redacted] the Estimator for this project and we discussed the rock issue By this time it was approximately 4pm and I asked if it would be ok to come back early in the morningMr [redacted] said that would be ok We did not arrive as early as I had hoped Jessie and I arrived right around 8am My workers had been in a car wreck that night and I was at the hospital most of the nightI woke up lateI had Jessie with me as he did not go to the hospital at the time of the wreck Andrew had cuts on his face and could not see out of one eye, (see pictures attached) Mr [redacted] our previous project, had decided he wanted to add a little more work and we still had a little of the previous work to finish upI had left there a little after noon on Friday and had not been able to returnBeing shorthanded from the injuries from the wreck, I was not able to work on both projects on SaturdayI did not tell Mr [redacted] we would be back at 4:00pm on SaturdayI told him that if it wasn't too late on Saturday when we completed the prior project that we would come back and work, but that I would call him either way to let him know what was going on I do not remember the exact time I called Mr [redacted] but I do not believe it was 8:30pm I called to let him know we would be back on Sunday morning and he told me they would be in Church and he did not want us there if they was not there On Monday we arrived at 7:45amAt around 11am, Mr [redacted] (the prior project homeowner) called to tell me he was home, (he had been out of town) and if I need to collect the check on that job, I needed to come now because he was on his way out of town againI left to go collect on the prior projectI told Andrew and Jessie to continue working and wait for me to get back to go to lunchI returned to the [redacted] job at around 12:to pick them up for lunchI had to go under the house to get them, because they were still working and digging under the houseWe left for lunch around 1pm We didn't leave for lunch until 1pm and we took an hour lunch, returning to the job at 2pm I never received a phone call from Mr [redacted] I am not sure why Darryl did not answer Andrew told me Mr [redacted] asked why we took such a long lunch, Andrew told him we always take an hour for lunch Andrew called to tell me Mr [redacted] wanted to talk to meI had left the job site to go to the bank to deposit the check I had picked up earlierI told Andrew I was turning around and would be back there shortly I never received a call from Mr [redacted] Mr [redacted] asked me why we were gone so long for lunchI told him we normally take an hour lunchHe thought that Andrew and Jessie had left with me at 11am when I went to collect on the prior job, because they turned off the welder when I left and went under the home diggingHe thought they had left with meI let him know that they were still there during that time working and that I had ran to collect on the prior job and came back and picked them up for lunch at 1pmHe then told me he did not want us to finish the job Mr [redacted] asked us to fill in the holes and repair the liner in the crawl space and to give him a [redacted] for the work we had doneI went to my truck to call the office and let them know what was going on We backfilled the holes and replaced the liner in the crawl space and loaded everything back on the trailer [redacted] called me and told me to give him an invoice for $2,for the work that had been done I presented the invoice to Mr [redacted] and he wrote a check out for the amount on the invoiceI apologized for everything and we left Andrew and Jessie worked until lunch on Friday and continued working while I was talking to Mr [redacted] about the rock demo timeMonday they worked until 1pm and then an additional two hours for clean up after we got back from lunch There were ten holes under the house and one on the outside of the house that had been excavatedWhen he dismissed us from the job, all ten of the holes under the house had been dug to the point where the rock demo was requiredFour of the holes had brackets set in them that had already been demoedThere were two that did not have to be demoed, that were ready for brackets Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/10/07) */ ________________ 10/04/ Revdex.com Of Wouthwest Missouri South Campbell Ave., Springfield, MO XXXXX RE: Mr [redacted] Power Lift Foundation Repair of Kansas, INC I submitted a letter to Revdex.com on 08/19/15, relation to work performed by Power Lift Foundation of Kansas, NC, at XXXXX [redacted] DR., Springfield, MO XXXXX In my letter, I out lined the work of said company and the fact I was dissatisifed with their workSaid company has a copy of that complaintIn that letter, out lined the situation, how it was handled, and the various reasons we were dissatisified The reason for my original letter was the fact that nothing was completedThe young men that were assigned to us said they had dug of the holes assignedThis was over a period of daysMr [redacted] did not disagree with me as we talked that Monday after noonHowever, in his reply, Mr [redacted] said "all holes under the house had been dug", a long with l hole outsideAll I can vouch for is the answer of the two young men (who said "H")I can verify there NEVER was a hole outsideI would be most happy for you to come by and look for yourself We filed this complaint because we had on by young men working on our project (they appeared to have little "experience" in this line of work and there was a lack of experienced personnel overseeing them)They were the ones reporting to us of "4" holes dugWhen we were talking to the young men and Mr [redacted] Ryan said "if you are dissatisfied, there [redacted] be Ncharge"When he next appeared at my front door, he announced the charge would be $2, The BOTTOM LINE IS THIS: The contract we agreed to from their company did not state we would have unexperienced young men (who took frequent work breaks to smoke and such) doing our $14,job, and that in days we had accomplished very little (it took them hours to fill in the holes and put the cover back in perfect order) We, again, say that NONE of this was caused by MrDarryl [redacted] who wrote our contract on 07/22/ We are dissatisifed with the workWe feel very "taken" with a charge of $2,for the little amount of work doneSo, we feel the bottom line is this: We paid $2,for "meeting" personnel from Power Lift (since the underneath side of our home is the same now as when they first begun)We do not expect to address this matter againWe [redacted] work with Revdex.com to broadcast this situation throughout the areaAnd, we [redacted] still offer the option of taking this matter to court [redacted] Lana [redacted] Dr., Springfield, MO XXXXX Final Business Response / [redacted] (4000, 19, 2015/10/26) */ Revdex.com South Glenstone Springfield, MO XXXXX RE: Revdex.com Case #XXXXXX [redacted] and Lana [redacted] W [redacted] Springfield, MO XXXXX Gentlemen: I am writing in regards to the response of Mr [redacted] dated 10/4/Mr [redacted] claims that he feels taken by paying $2,for the time spent on his projectAs I advised in my previous correspondence, our crew and equipment were involved with his project over the course of four (4) daysThis is confirmed by Mr [redacted] own admissionIn my previous correspondence, I also stated our typical daily rate, of which Mr [redacted] was only charged for one day Mr [redacted] chose to cancel the contract and we did as he askedMr [redacted] certainly had other avenues than cancelling the contractIf he was dissatisfied with the way the work was progressing, he could have contacted our office and advised us of suchWhen he cancelled the contract we did not threaten to enforce the contract as we could haveThere was not a time for completion specifiedOur personnel progressed as possible considering the circumstances outlined in my previous correspondenceThey were certainly experienced in excavating and preparing the foundation for pile installation At the time Mr [redacted] advised of his desire to cancel the contract, he asked for a [redacted] and one was providedAs I stated earlier, the time for complaining about the charge was at the time payment was issued not some days thereafterMr [redacted] claims are baseless as had we desired, we could have enforced the contractWe did not then, and do not now wish to have adversarial relationsHowever, we [redacted] not be intimidated by threats of litigation and are fully prepared to defend our position, if requiredOur position stands as previously statedShould you have any additional questions, please feel free to contact our office Sincerely, [redacted] Operations Manager Power Lift Foundation Repair of Kansas, Inc BM/cd

Initial Business Response /* (1000, 11, 2015/09/28) */
Contact Name and Title: [redacted],Operations Mg
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@powerliftfoundation.com
September 25, 2015
Revdex.com
430 South Glenstone
Springfield, MO XXXXX
RE: Revdex.com Case #XXXXX
[redacted]...

and Lana [redacted]
[redacted] W [redacted]
Springfield, MO XXXXX
Gentlemen:
I am writing in regards to the Better Business correspondence pertaining to the above referenced property. On Friday August 7, 2015, we began the work outlined in our contract with the [redacted] The contract amount was $14,135.00. Attached for your review, you [redacted] find a detailed description of the events of the project as outlined by our foreman, Ryan [redacted]
During the course of the work, rock was encountered immediately below the foundation which necessitated demolition in order to accomplish the pile installation. Mr. [redacted] was informed of the additional required work and advised that he would think about it. On Monday, August 10, 2015, Mr. [redacted] advised our foreman, Ryan, that he was cancelling the contract, and asked them to backfill the excavations and replace items as they were before our arrival. This was done per his request. Mr. [redacted] also advised Ryan to prepare an invoice for the work completed and he would issue payment for same.
Ryan contacted our office and advised of the situation with Mr. [redacted] The amount invoiced to Mr. [redacted] represents our standard rate for daily work activity per crew. This amount was $2,850.00. Mr. [redacted] issued payment for this amount.
There were many unusual situations that occurred with our crew during our limited time on this project. Vehicle breakdowns and traffic accidents involving workers are not typical. However, they did have an impact on timing during the first portion of this project.
As we had not breeched the contract, when Mr. [redacted] cancelled the contract, we could have moved to enforce the entire amount of the contract. However, this is not the way our company operates. Although we had more than one days involvement on the project, we only billed for one day. Had we not been on the [redacted] project we could have had our personnel on other projects and could have produced substantial additional revenue for our firm. With this in mind, I believe the amount in which Mr. [redacted] was charged was reasonable, particularly in light of the fact that it was Mr. [redacted] wishes to terminate the contract. Furthermore, if Mr. [redacted] was dissatisfied with the amount charged, the time to have discussed the amount was the day our crew replaced all work performed at the site and not by complaining to the Revdex.com at a later date. We regret that Mr. [redacted] feels as he does, but we honored his wishes when asked to do so. Our crew and equipment was dedicated to his project for a period of three days and he was charged fairly based upon our standard rates. We feel that the complaint is baseless and should not be negatively reflected on our Revdex.com record.
Should you have additional questions or need additional information, please contact our office.
Thank you,
[redacted]
Operations Manager
Power Lift Foundation Repair of Kansas, Inc.
BM/cd
Enclosures
Attachment:
Ryan [redacted] - Details of work performed at [redacted] W [redacted] Drive, Springfield MO.
1. 8-7-15 We arrived on the job site at 8:00am. Mr. [redacted] was not home, his wife answered the door and let us in the crawl space. We went into the crawl space laid the job out and I left Jessie and Andrew on the job to get started and I went back to our previous job to finish up.
2. On lunch Andrew call me and told me that there was a bunch of rock that was going to need to be removed to install the piers. I let him know I would be there after lunch to take a look and discuss the situation with the homeowner.
3. At around 12:45 Andrew called me and told me that the truck would not start. I went and picked them up on the other side of Springfield and went to the [redacted] home.
4. I took a look at what was going on and went to discuss it with Mr. [redacted] I spoke with him about Power Lift's rock demo pricing and he said he was going to think about it. I spoke with Darryl [redacted] the Estimator for this project and we discussed the rock issue.
5. By this time it was approximately 4pm and I asked if it would be ok to come back early in the morning. Mr. [redacted] said that would be ok.
6. We did not arrive as early as I had hoped.
7. Jessie and I arrived right around 8am.
8. My workers had been in a car wreck that night and I was at the hospital most of the night. I woke up late. I had Jessie with me as he did not go to the hospital at the time of the wreck.
9. Andrew had cuts on his face and could not see out of one eye, (see pictures attached).
10. Mr. [redacted] our previous project, had decided he wanted to add a little more work and we still had a little of the previous work to finish up. I had left there a little after noon on Friday and had not been able to return. Being shorthanded from the injuries from the wreck, I was not able to work on both projects on Saturday. I did not tell Mr. [redacted] we would be back at 4:00pm on Saturday. I told him that if it wasn't too late on Saturday when we completed the prior project that we would come back and work, but that I would call him either way to let him know what was going on.
11. I do not remember the exact time I called Mr. [redacted] but I do not believe it was 8:30pm.
12. I called to let him know we would be back on Sunday morning and he told me they would be in Church and he did not want us there if they was not there.
13. On Monday we arrived at 7:45am. At around 11am, Mr. [redacted] (the prior project homeowner) called to tell me he was home, (he had been out of town) and if I need to collect the check on that job, I needed to come now because he was on his way out of town again. I left to go collect on the prior project. I told Andrew and Jessie to continue working and wait for me to get back to go to lunch. I returned to the [redacted] job at around 12:45 to pick them up for lunch. I had to go under the house to get them, because they were still working and digging under the house. We left for lunch around 1pm.
14. We didn't leave for lunch until 1pm and we took an hour lunch, returning to the job at 2pm.
15. I never received a phone call from Mr. [redacted]
16. I am not sure why Darryl did not answer.
17. Andrew told me Mr. [redacted] asked why we took such a long lunch, Andrew told him we always take an hour for lunch.
18. Andrew called to tell me Mr. [redacted] wanted to talk to me. I had left the job site to go to the bank to deposit the check I had picked up earlier. I told Andrew I was turning around and would be back there shortly.
19. I never received a call from Mr. [redacted]
20. Mr. [redacted] asked me why we were gone so long for lunch. I told him we normally take an hour lunch. He thought that Andrew and Jessie had left with me at 11am when I went to collect on the prior job, because they turned off the welder when I left and went under the home digging. He thought they had left with me. I let him know that they were still there during that time working and that I had ran to collect on the prior job and came back and picked them up for lunch at 1pm. He then told me he did not want us to finish the job.
21. Mr. [redacted] asked us to fill in the holes and repair the liner in the crawl space and to give him a [redacted] for the work we had done. I went to my truck to call the office and let them know what was going on.
22. We backfilled the holes and replaced the liner in the crawl space and loaded everything back on the trailer. [redacted] called me and told me to give him an invoice for $2,850.00 for the work that had been done.
23. I presented the invoice to Mr. [redacted] and he wrote a check out for the amount on the invoice. I apologized for everything and we left.
24. Andrew and Jessie worked until lunch on Friday and continued working while I was talking to Mr. [redacted] about the rock demo time. Monday they worked until 1pm and then an additional two hours for clean up after we got back from lunch.
25. There were ten holes under the house and one on the outside of the house that had been excavated. When he dismissed us from the job, all ten of the holes under the house had been dug to the point where the rock demo was required. Four of the holes had brackets set in them that had already been demoed. There were two that did not have to be demoed, that were ready for brackets.
Initial Consumer Rebuttal /* (3000, 13, 2015/10/07) */
________________
10/04/15
Revdex.com Of Wouthwest Missouri 2754 South Campbell Ave., Springfield, MO XXXXX
RE: Mr. [redacted]
Power Lift Foundation Repair of Kansas, INC
I submitted a letter to Revdex.com on 08/19/15, relation to work performed by Power Lift Foundation of Kansas, NC, at XXXXX [redacted] DR., Springfield, MO XXXXX.
In my letter, I out lined the work of said company and the fact I was dissatisifed with their work. Said company has a copy of that complaint. In that letter, out lined the situation, how it was handled, and the various reasons we were dissatisified.
The reason for my original letter was the fact that nothing was completed. The 2 young men that were assigned to us said they had dug 4 of the 11 holes assigned. This was over a period of 4 days. Mr. [redacted] did not disagree with me as we talked that Monday after noon. However, in his reply, Mr. [redacted] said "all 10 holes under the house had been dug", a long with l hole outside. All I can vouch for is the answer of the two young men (who said "H"). I can verify there NEVER was a hole outside... I would be most happy for you to come by and look for yourself.
We filed this complaint because we had on by 2 young men working on our project (they appeared to have little "experience" in this line of work and there was a lack of experienced personnel overseeing them). They were the ones reporting to us of "4" holes dug. When we were talking to the young men and Mr. [redacted] Ryan said "if you are dissatisfied, there [redacted] be N0 charge". When he next appeared at my front door, he announced the charge would be $2,850.00.
The BOTTOM LINE IS THIS: The contract we agreed to from their company did not state we would have 2 unexperienced young men (who took frequent work breaks to smoke and such) doing our $14,135.00 job, and that in 4 days we had accomplished very little (it took them 2 hours to fill in the holes and put the cover back in perfect order).
We, again, say that NONE of this was caused by Mr. Darryl [redacted] who wrote our contract on 07/22/15.
We are dissatisifed with the work. We feel very "taken" with a charge of $2,850.00 for the little amount of work done. So, we feel the bottom line is this: We paid $2,850.00 for "meeting" personnel from Power Lift (since the underneath side of our home is the same now as when they first begun). We do not expect to address this matter again. We [redacted] work with Revdex.com to broadcast this situation throughout the area. And, we [redacted] still offer the option of taking this matter to court.
[redacted] 8 Lana [redacted] Dr., Springfield, MO XXXXX
Final Business Response /* (4000, 19, 2015/10/26) */
Revdex.com
430 South Glenstone
Springfield, MO XXXXX
RE: Revdex.com Case #XXXXXX
[redacted] and Lana [redacted]
[redacted] W [redacted]
Springfield, MO XXXXX
Gentlemen:
I am writing in regards to the response of Mr. [redacted] dated 10/4/2015. Mr. [redacted] claims that he feels taken by paying $2,850.00 for the time spent on his project. As I advised in my previous correspondence, our crew and equipment were involved with his project over the course of four (4) days. This is confirmed by Mr. [redacted] own admission. In my previous correspondence, I also stated our typical daily rate, of which Mr. [redacted] was only charged for one day.
Mr. [redacted] chose to cancel the contract and we did as he asked. Mr. [redacted] certainly had other avenues than cancelling the contract. If he was dissatisfied with the way the work was progressing, he could have contacted our office and advised us of such. When he cancelled the contract we did not threaten to enforce the contract as we could have. There was not a time for completion specified. Our personnel progressed as possible considering the circumstances outlined in my previous correspondence. They were certainly experienced in excavating and preparing the foundation for pile installation.
At the time Mr. [redacted] advised of his desire to cancel the contract, he asked for a [redacted] and one was provided. As I stated earlier, the time for complaining about the charge was at the time payment was issued not some 30 days thereafter. Mr. [redacted] claims are baseless as had we desired, we could have enforced the contract. We did not then, and do not now wish to have adversarial relations. However, we [redacted] not be intimidated by threats of litigation and are fully prepared to defend our position, if required. Our position stands as previously stated. Should you have any additional questions, please feel free to contact our office.
Sincerely,
[redacted]
Operations Manager
Power Lift Foundation Repair of Kansas, Inc.
BM/cd