Corvallis Community Children's Center, Inc.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Black Dawg has not addressed the concerns of the initial contract for the driveway which included a inch overlay, roll and compact and edges sealed with hot tar. The edges have not been sealed with hot tar. At no time did we indicate that we would have an expert look at the issues with the driveway. On July 2nd Black Dawg indicated he had an expert that would look at the driveway. After days and no contact from Black Dawg I called them and left a message regarding the expert review. And as of today, still no contact from Black Dawg
We are available by phone days a week and can make arrangements to meet Black Dawg at our home at anytime. Please contact us at the number listed on the initial contract
Regards,*** ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. If we indeed get the check and the check clears it is satisfactory to us
Regards,
*** *** *** ***

Did a paving job for him last year, had two holes the size of a quarter by the garage, offered to fix and fill the holes, it is a common problem with asphalt and will shrink, went out to the home twice to fix the issue and filled the holes with rubber and the business has no idea how to make this
customer happy at this point, business even offered that he call other paving companies for their opinions and business does not want to fix the issue with a patch because he does not think the customer will happyBusiness can and will repair the area that has the problem, does not plan on replacing the entire driveway

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** *** ***

This has been settled

MrB*** indicated he told the customer to call other paving companies and he would do what they say (minus tearing out the driveway) He offered to saw cut across the garage (which won't look good); if the customer wants hot tar on the edge of the driveway, he will do that; The issue is where the driveway has pulled away from the garage floorIt is a pencil's width and is a straight lineThat is the nature of freeze/thawing The customer is more than welcome to call any of the businesses he gave them or someone on his own and see what they say the remedy is He will not tear out a perfectly good driveway

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards,*** ***
Very unprofessional that this company continues to put the burden of having to see what other companies would say on me…when they are supposed to be the expertsAt absolutely no time did they give any names of any companies to call(Let only FIVE?) They actually said they would have some one look at it. All I asked for is a good finished product that I contracted and paid forAll they have done is stalled; I contacted the Revdex.com on July 11th prior to the moWarranty periodNow it’s going to be the end of (OCTOBER) THEY HAVE STILL DONE NOTHING, unprofessional and unacceptableI have meet Mark one time for about minhe stated let’s try this and then see what we can do if it doesn’t work, I have talked with MrB*** on the phone maybe times over month period…Once because he stood me up on our first appoint (that is not an unreasonable number of times to contact any business about anything let alone poor workmanship and an unfinished job)To say he will not speak with me on the phone or in person is unreasonable and unprofessionalI believe this shows the actual lack of business responsibility which the Revdex.com stands forTo say that they will cold patch my driveway and finish the job at the end of the season is unreasonable(Who would agree with that?)It should be his first concernMrB*** stated to me and as much to you that he’s not putting in a new drive way, when he knows that the job I contracted for in order to get it right without a seem and patching will needed to be doneI have been more then reasonable with my time and patient’sAfter all I’m the consumer that paid the bill months ago and looking for a good finished product that is not patched and pieced togetherIt is not a perfectly good driveThey have already tried and patch it times

Mark will send a check to the customer for half-off by Wednesday, 8/

9/2=customer called to say they have not received the check as of today's mail

Initial Business Response /* (1000, 12, 2016/08/16) */
To Whom It May Concern:
My name is *** *** with CMT Stores INCMy partner *** *** and I have owned our C&B Express, South Milford Landing store for almost yearsOur company has been in business in Indiana for over yearsWe
have and always will run an honest business! We do everything for our customers to make sure their experience is nothing short of amazing!!
Our South Milford store had a complaint issued about a double charge on a credit cardI personally called this customer to try to figure out how this may have happenedThe resolution was to repay this customer for what had happened to herShe refused our payment in order to deal with her bankIn my years in the C-Store business, I have never had a charge happen in this mannerThese charges were from different pumpsShe pumped one of the charges, but was additionally charged a different amount at another pump
My only explaination is that she inserted her card in the pump in question and that pump held the infoShe then moved to another pump and inserted her card and proceeded to pumpI cannot find the transaction that she is questioningThe best I can do in this situation is work with her bank and my credit card processing companyI contacted Marathon directly and they could not explain how this happened either
I sent her my sincere appologies, and offered a couple of Marathon gift cards for her troubleShe refused those as well
We will continue to run our business in an honest fashion like we always haveThings happen in customer serviceWe can only try to fix then the best that we can
Have a nice day!!!!
Initial Consumer Rebuttal /* (3000, 14, 2016/08/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My original call to them was to politely alert them of the situation (as my first thought was that they may have a scan card swiped on their pump that they were not aware of) I was told by their employee that this happens all of the time & that they won't resolve it & to call my bankSo I did & had to cancel my credit card and wait weeks for a new cardWhen the owner eventually called me, I indeed refused receiving their payment, as my bank had removed the fraudulent amount from my account and I did not want to take anything additional that did not belong to meIf I took his refund amount, then I would receive the money twice, which I feel is wrongI was told to expect something in the mail from the gas station; I told him that is not the reason that I am complainingMy original complaint remains that they cannot answer why the incorrect charge occurred in the first placeNever was I being a crabby customer due to this, as originally I was trying to be helpfulBut I guess customer service is not what it used to be and we can just blame it on technologyI just know that I will never use them again due to this & have made others aware of the fraudulent unexplainable chargeHave a nice day!!

We have offered a free sealcoat, ($600.00) plus $offWe also have made trips to job-site to fix roller marks and other imperfections in the drivewayThe customer is right that I was not happy with the jobI believe the offer I have made is fair and they have stopped corresponding
through text or phone callsI have not dodged one phone call or text with the homeownerI am willing to do more of a discount but 100% is not an optionI can do another $for a total of $off plus the free coat sealcoatThe sealcoating will make any off color spots blend into one colorWe have also pressure washed the driveway. The job today looks good and the blacktop will last it's expected lifetime with regular maintenance.*** ***