Corwin Ford Reviews (%countItem)
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Address: 3600 Kietzke Ln, Reno, Nevada, United States, 89502-4730
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Address: 3600 Kietzke Ln, Reno, Nevada, United States, 89502-4730
Phone: |
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Internet Manager provided quote for out the door price for a vehicle and dealership personnel would not sell the vehicle for the quoted price. They attempted to raise the price by $1895. I attempted 4 times to resolve concern with personnel with no resolution from the dealership.
Jones West Ford provided a lowest price quote as requested. This price was not accepted as there were more issues.
Days later another quote was issued without request and cancelled immediately due to error. The first quote remained available
And the customer was aware of this. We are sorry for any inconvenience this may have caused. This was never an attempt to increase the price.
Complaint: ***
I am rejecting this response because: Jones West Ford is being dishonest. I will supply both quotes they gave with dates showing that they made the price higher in their second quote. The dealership would not honor the first quote.
Sincerely
after speaking to our sales managers I have found this situation to be a moot point. The vehicle in question has since been sold. we apologize for all the bantering back and forth.
This is the worst dealership I have ever dealt with. I was told by Ameer (Finance Manager) that they could beat the rate that my Credit Union was offering so I drove to Reno, NV from Auburn,CA as I was in communication with Ameer via text. Once I arrived I was pawned off onto an employee named Pamela G that had been in her position for 2 months and really didnt know what she was doing. Once she ran my Credit report which she didn’t read she starting making credit inquiring into multiple banks. One of them being Greater Nevada CU. I’m not even a Nevada resident, why the hell would you do this?? All in all I ended up with 7 credit report inquiries and they never were able to beat my original rate which I was told “yes we can beat that” from Ameer. Once I spoke to Ameer a week later the only thing he could offer is “I’m sorry”. Well I’m sorry I ever walked thru the doors of this incompetently ran business. Thanks for ruining my credit!
I have been to this business for service of my vehicle on several occasions. Every time I have arrived for my service appointment no one greets me for 15 minutes to 30 minutes. When I am greeted the staff is rude and has a poor set of communication skills (they use slang to describe what they propose to do in the service even after I ask what they mean). Often they had a poor knowledge base as well. I took these issues to the service manager twice and to another manager once. While they were both nice and professional they never fixed the problem. This dealership has such a bad reputation I have met several people who go to Carson City Ford to avoid this poor service just as I do. I don't understand why Ford tolerates a dealership with this many issues. A quick check of what I am saying would be to call Capital Ford in Carson City and see how many people they have in the computer with Reno addresses.
To whom it may concern,
I can not find the customers history in our data base. For detailed information I will need the vehicle serial number. I do apologize for your concerns and can tell you all of our service advisers are master certified with ford motor company thru web base training courses that include skills in communication, respect, trust, relationship building, just to name a few. We have a full time customer relations employee that calls from in house the next day seeking information on how your visit was conducted and how satisfied you were with the service. Please send the vin number of your vehicle and I will do a complete drill down of your concerns dating back to 8/13/18 and see where we could improve.
Thank you for your time and information,
Joe S
To whom it may concern,
Your reason for rejection is unacceptable and rude. Your name is the same as four other customers in our system and none with the address you provided. Under the circumstances I do not see any amicable resolution in our future and I recommend you continue driving to Carson City where you might show them some courtesy, if you still own the vehicle.
Sincerely,
Joe S
Complaint: ***
I am rejecting this response because:
Sincerely
I have had such a terrible experience with this dealership and service department. I brought my car in a month ago for a recall issue for the Fuel Flange. I called a week ago stating I smelled gas every time I drove the car. Well on Dec 16th 2019, as I am at the gas station putting gas in my car, I hear what sounds like water running ....I look under my car to see gas pouring out from under my car!
I actually drove my car down to the dealership only to be told they didn't know if it was there fault and I would need to find a ride home - because they would not give me a rental car or a loaner! After complaining to him that this is the 3rd time that I have been without a car due to them - He told me he was done with me and I need to figure out what I was going to do with my car! I started crying wondering if this is how they treat everyone! My car is leaking gas, and now I need to figure out where to go to get it fixed?!?
At this point the service represented stands up in my face and starts rolling his pen in his hands in a very aggressive manner - please note he is probably over 6 ft tall and I am 5'2! I told him he was being very aggressive and I did not appreciate this and asked if this is how they treat all women!!
The manager finally stepped in and told me they would look at my car asap, but they did not have a loaner car - once again I am without a car! I expressed again that I needed a car due to having 2 kids.
I never received an apology for their unacceptable behavior or for almost blowing me up.
I should also note - that I am not the only person who has this unacceptable type experience! This is horrible and should not be allowed to keep happening.
Thank you!
To whom it may concern,
We do apologize for the seemingly lack of urgency and caring. Fuel leaks are a serious matter and we do not take them lightly. The gasket/o ring did not retain its integrity causing it to leak. Unfortunately we had no loaners available and had to take our customer home in the shuttle. It was repaired in under 3 hours and we filled the tank with fuel to make sure it did not leak.
Our service manager reprimanded Tim for his lack of empathy to the situation and again we do apologize.
Thank you.
Jones West Ford is the worst Ford Dealership we have ever been to.
We made an appointment for an oil change. When we arrived no one greeted us and we were unsure where to go. We finally found someone and asked if he could help and he asked us who we were supposed to see and then brought us to that person. The person who checked us in was less than enthusiastic about helping us. We went up to the waiting area and waited. After several hours of no word on our car and seeing others come and go we went to try to find someone to give us the status of our vehicle. There was no one anywhere in the Service area and al, the bay doors were closed. We thought everyone had left. We finally found someone In the Sales Department. After paging several people in the Service Department still no one came to help us. He brought us to the Service Department office where we were told our car would be another 45 minutes. We had been there for several hours already at that point and were very frustrated and told them we just wanted our car back. We went ahead and let them do the oil change. Within 2 weeks our Check Oil light came on. After the experience we just had at Jones West Ford there was no way we were going back to that Dealership and we went to Capital Ford in Carson City. The service we received there was superior, and we have never been back to Jones West Ford.
I have a 2017 Ford Explorer that I bought private party. It also had a transferable extended warranty. I was told by Ford that I needed to have the service/regular maintenance done by a authorized Ford dealer in order to maintain the warranty. I got a quote from Ford in Reno and the cost of a 20,000mile maintenance/service was $480. In the manual it only recommends a oil change and tire rotation and a multi-point inspection. I then called Ford in Carson City and they confirmed that yes all I need was a $39.99 oil change and tire rotation and multi-point inspection, total cost less then $100.
The Ford dealer in Reno is obviously taking advantage of individuals by adding unnecessary services. I do not have much trust in this company and fear that these practices are predatory. Every major consumer group also recognizes that added services (like oil additives and flushes etc) are not needed to maintain a vehicle and might even be harmful.
To whom it may concern, we do have oem and aftermarket products to give our customers choices for their maintenance requirements. This is industry standard for dealerships and independent repair facilities. We use variable pricing for our menus, again oem or aftermarket and does include a warranty for the aftermarket. Prices vary for everything from gasoline/diesel, smog emissions testing, a loaf of bread to prescriptions and we do not believe this is predatory. Our managers and owners are aware of these programs and I apologize that you were not informed of the choices. We have a full line of menus for only recommended by ford motor company and you, again, should have been given the options. We do apologize for the lack of information you did not receive.
Complaint: ***
I am rejecting this response because: I did not need any parts OEM or otherwise. The only thing I needed was a 20,000mile service and multi-point inspection. Over $400 was added to my estimate for fuel cleaners and erroneous charges. Adding unneeded services is simply for your profit, not my benefit. As a healthcare provider, I do not give addition prescriptions or services unless then are needed and the risk/benefit is clear, that is why we have a legal and ethical standard and need a license to practice. Your examples are poor and a false equivalency of this situation. It is clear that you can and will charge your customers whatever you like. I cannot see how $400+ dollars of unneeded services are added to a routine oil change and inspection when the Ford manual clearly does not recommend it. I will get my vehicle serviced elsewhere, for a much lower cost.
Sincerely
My Passenger Air Bag is NOT ! installed correctly and rattles very loud. This is VERY ! scary and I am afraid and highly concerned that if accident occurs the passenger will be hurt. When traveling the noise is very loud and I took video of the noise. This was NEVER ! there before bringing it to the Ford shop.
The air bag hatch was damaged with BIG crease in it and the fit from side to side is now bumpy. This was Never there, but after having the car for two weeks it is now marred where person can clearly see the marks the tool made to get the air bag out.
I just happened to video the shop when dropping off the car and I an my wife that came to pick me up had a talk about how Odd that there was a Kitty Box in the shop area. When I went to pick up the car the Smell was very noticeable. Somebody must have opened the car door and cat got in and pissed on a Neck ring in the back window. I parked it in the garage when getting home and it sits there until a week later when I took it out, then to notice the smell even bigger after being in the Sun. Very hard to breath from that. My wife found the smell on the neck ring and washed it but it still stinks.
I went back on a schedule today and they said they will not do anything about it all and I was to pay for the $300 buck part they damaged. The service guy said the Manager will do nothing but take the air bag out and that's it. This leaves us with a Rattling Airbag which is a threat to my family and bill to fit the face plate part that they damaged.
This is NO kind of business that is fair and honorable at all. I trusted the Ford shop to take care of proper business ethics and I am shocked that they are NOT even concerned about the Airbag rattling very loud.
I can send video to whomever wants to see it, from the damage to dash to the LOUD ! rattling from under the dash, right there at the Airbag spot.
It is VERY ! Scary now and even more so that the Ford shop in RENO--Jones-West Ford on Kietzke Lane- 775-829-3200 will do nothing about it and told me ," your papers to sign are waiting" you can go. Like my concern and issues mean nothing. The biggest disrespect I have even encountered. Also I was there a 9am to get this taken care of and had to wait, losing me hours to get there, $11 in fuel and 1hr-40 minutes to get there and back from my distant home in Fernley ,NV.
Because this is a Safety issue, I do not even think I can let this Bad Actor company do the repair work, which some of was just damage they caused to my car. I just do not trust them. I will discuss this with my Attorney about what we can do, I just can not believe what they have done and how they have left my car and my family's Safety to be from there lack of responsible work ethics.
we apologize for the response delay. we had a trojan virus that has been removed. In reading our mutual customers concerns and staying focused on the primary safety issue we recommend they go to another Ford dealer for a inspection of the air bag inflator. We would certainly reinspect it ourselves, again, but with the lack of trust they have with our dealership that appears not to be a choice. We are certain the air bag will deploy if there was an accident. The air bag light is not on and it is installed correctly. If another dealer finds that we are incorrect we will pay for the reinspect and the correction. The air bag inflator was installed and billed to FoMoCo not the customer so the need for a refund is not necessary. If this customer changes their mind they can call me @775-829-3220 and if their family attorney has any questions or needs a copy of our work shop manuel on how to remove or replace the inflator I will be happy to supply them the information. We would never do anything to jeopardize anyones safety. Thank you
to whom it may concern,
again, our technician is very adamant he did not damage your passenger air bag cover. however, you are of a different opinion. I propose that we each pay half of the $298.33 plus tax ($161.49) and we will install the new cover after our service manager, Wade, re-inspects the installation of the new air bag inflator and take photos to ensure your safety is not at risk in the event of an accident.
we will also try to determine what is producing the rattle sound and repair if possible in a reasonable amount of time.
we do have two cats that we purchased from the Nevada humane society. turbo and diesel each have a litter box and one is next to our dispatch door on the service exit lane and the other is in the file room. we have had these cats for almost two years with no reports from any customers about urinating in their vehicles. However, we will take your vehicle upon completion to our wash area and have the package tray and back seat cleaned. please bring in the receipt for the new neck ring and we will refund you that full amount.
if you are agreeable to this final proposal we will also lend you one of our loaner vehicles until we are finished with your mustang and add 5 gallons of gasoline after the road test is complete.
if this is satisfactory please call your assistant service manager Bill M and he will order the air bag cover and arrange an appointment for your convenience. Bills cell phone is and land line is
best regards,
Joe S
Revdex.com: I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is not completely satisfactory to me, but for the sake of moving forward, June and I will accept the conditions, of they are followed to the letter. We are not accepting responsibility at all that we did anything wrong and or any damage was there prior to there two weeks of having the car in there shop.
Anybody there could have been working on the car, trainee or other person that might have helped and caused the issues. We have been in the installation business for 35 years in our field of work and have seen more of these issue then we can to explain and its accountability that distinguished the good from the rest companies.
We have sent the picture of the Neck ring that was pissed on and in the back window, non operable, passenger side there's a slight smell of piss as is the washed neck ring, It a travel relax neck sleep, ring thing.
I would be surprised if the shop cats are the only cats in the world that never piss on tires and everything to mark there territory. Obviously a comment from non cat owner. People that know cats know cats mark everything. If there's a need for cats to keep mice down, the solution is to get rid of food people are leaving that draw mice into a business place. Our car door was open for cat to hope in a piss and the cats are that fast, to hope in and spray there piss. To fast for a person to see sometimes. Just a fact, ask a cat owner, but anyway our car was pissed in and that is a fact, it smelt to high heaven, and worse on the sunny day we opened it up. I drove it in for service and it did not smell at all.
We have send the Vid/Movie clip to show the noise and damage with explaination of what we see and here. When bringing it up on our scheduled "look see" about the issues, there was NO mention of test driving the are to find the issue of rattle. It is like there was NO concern for safety AT ALL ! This is NOT how we see proper investigation of safety Air Bag issues should be dealt with. If there was a concern at all, would it not be the first thing a shop would do. We where in there for about an hour/ 45 minutes and there was not going to be any looking into or fixing of the problems at all and that came to be apparent. We where basicly told to get our papers and get out. Also told that we can just take the AirBag out completely, which is saying that we do not care about safety ? just leaving us without an Airbag at all on passenger side.
We are just noting that we come 80-100 miles round trips to deal with car care and the time to schedule and loss of our work time for these issues and it is not fair, having to deal with these issues and just saying " nope not us/me" does not excuse these problems. They where not there at all when we left the car with them for two weeks. The car is mainly only used a day a week for 1 round trip drive to reno and back, maybe every great once and a while on weekend and for 6 months in winter not at all, because it is unsafe type of car in the snow and rain.
We know the very little damage of the 2010 car and see it with nothing else, so it is easy to see new problems, It only has 140 k miles because it is so little use and the damage it does have is from Other people, like a rock hit windshield and the first owner rubbed the rims on curb and such like that.
It is not right to say we where involved in these obvious marks on dash where the Airbag tool was used to open the compartment. Nor is it right to say that magically the Rattling occurred under the Dash where the Airbag is, just out of the blue right. Thousands of jobs people do per day have these type issues and it take a real Person to just say I screwed up and get it right. I am sure thousands a day these things happen and the shops/companies HOPE that people do not notice,
We are trying to mitigate these things that can happen and finding that we are now suffering the lack of usage of the passenger side of Airbag because of the loud rattle causing ANYBODY to be concerned about what the heck is that noise from Airbag area, I am sure most people would be scared that something terrible could happen.
We hope this will be an end of these fixes and we can go on to be future partners in the service of this car.
We will leave it at that for now. We would hope that these fixes can conclude our concerns and if we had known that just changing the Airbag would have all these problems. we would have just skipped the recall change in the first place. Most likely the original airbag was not an issue, but this mess surely has been.
Best regards,
*** &
This is the worst Dealership I have come across. Bought a brand new 2017 $75,000 Pickup Truck and 6 months later it suffered a Transmission Failure. A week after the Truck was in the Dealer for repair I was told it would be 30 days before they expected to receive the parts to complete the repair. I asked about a replacement truck to drive while we waited for parts to arrive and the repairs to be completed. "We can only approve a 3 day rental" was the response. "Ridiculous!" I then called the Ford Regional Office to complain. They "Opened a file on my case" More ridiculous BS. To be clear, I was not angry the Truck broke. Not even angry the parts were on backorder. But, Ford or Jones West Ford can't give me a car to drive?
My girlfriend bought a used BMW from the Dolan Auto Group, also in Reno, and when it broke 6 months later they gave her a brand new Lexus SUV to drive until her USED Bmw was repaired the day we dropped it off for repairs. Now there is an example of a great Dealership!
Jones West Ford is the worst I have experienced.........
Short review: Jones West Ford has a terrible service department. Service writer Don R had no communication about part availability. Kept my van an extra day for no reason and claims they need the van on the lot to order parts.
Long review: First time using the service center here I call to deal with a recall and to check out a small brake issue. Called to make an appointment and spoke with Don R. Here is the conversation we had :
Me- I need to make an appointment for this recall on my Ford Transit
Don- Have you been here before?
Me- No
Don- Why not?
Me- ......Because I didn't buy the car through your dealership
Don- Well why not? We could have sold you the car!
Me - No you couldn't get this van that is why I had to shop elsewhere
Totally unnecessary conversion and a guilt trip for not buying from their lot. So once we get past this he starts asking for the vin number I give it to him and he asks if its a Transit Connect? I just gave you the vin that has all the info about the car. Ok so we got the correct van and hes aware of the recall I need fixed. He says I can schedule you for Tuesday ( 5 days away from this call) Ok no prob that works for me , set up the appointment and ill see you on Tuesday.
Tuesday comes around I drop the car off in their service center and meet Don in person we go over the recall and the brake issue I am having, looks all good I sign a paper releasing the car to the dealer and ask how long it will be. " shouldn't be more then a few hours" says Don with a smile. well I didn't hold my breath. I went home to wait for the repair to be done. a few hours turned into the whole working day. around 5pm I get a call from Don. " so we fixed the breaks but need more time for the recall"
ok no problem I say " ill call you tomorrow when its done" .
The next day comes and I get a call around 11am from Don
"so yeah we got the breaks fixed they were fine maybe a bit dirty, those are good...I need to order the parts for the recall it should arrive in 3-5 days, Ill call you when its all done"
whoa! whoa! whoa! You don't have parts? how does this happen? Just yesterday you said it should take hours to be done now your saying you didn't even have the parts? unacceptable!
So I go down there and speak to Don in person .
He starts in with how I need to understand that he needs to order the parts and they take time to come in. That's all fine and I can understand that what I don't understand is how after making an appointment 5 days out they couldn't get parts. Well according to Don the vehicle needs to be physically at the shop before they order parts. That part I can understand to a degree, but why was this not brought up on the phone or in person the day before? Well Dons computer said they had 2 in stock but turns out they actually are no where to be found. But why didn't I get a call about this yesterday when you asked to keep the van overnight when you said they just needed more time? he didn't have an explanation for this. But wait! you just said that the vehicle needs to be on site to order parts how can you order parts without having a car assigned to it? how did you have some "in stock" then? He didn't understand what I was getting at apparently.
I got my van back and guess what I still have my break issues. Don also had put on invoice that It was a Taurus not the Transit I own
Thanks Don R for not communicating with your customer
I have contacted Capital Ford in Carson and not only did they have a proper inventory count but told me it could be a few days to get the parts and that the car did not have to be physically at the dealer to order parts. looks like ill be using them from now on
I have a service action on my vehicle that I would like to have completed. The dealership will not do this unless a code is showing on the vehicle. Reading about what can happen if this isn't fixed, I don't feel safe driving the vehicle. I've seen reports of accidents because of this and I would just like to be proactive in getting the work done. My vehicle's VIN is *** and it shows under a recall or "service action".
(The consumer indicated he/she DID NOT accept the response from the business.)
So because this keeps happening on the weekend and your service hours do not include the weekends. I would need to keep the truck running all weekend until you open? The lights go off after the truck has been turned off. I have pictures for it this time and I think that should be enough for you guys to help me out.
Mr. has been informed that unless the proper diagnostic trouble codes are present we are unable to assist in performing the 16n02 customer satisfaction program. FoMoCo will not pay for parts or labor. We are hopeful that when Mr. Heltons vehicle arrives today the necessary codes of P0720 or P0722 are still stored in the pcm so we can perform the 16n02 for his peace of mind. This is not a safety recall from FoMoCo that we can arbitrarily perform without proper codes.
we have been informed the customer took his vehicle to *** in *** on 04/23/18 and they were able to replicate the proper codes to perform the customer satisfaction program 16n02. Since that has transpired we would request this case be closed. Thank You
A NO GO!!! Brought my truck back for a follow-up because repairs were not resolved. After further diagnostics and the chance of further costly repairs I forwent any further service and picked up my vehicle the following day. I drove down the road and decided to get something to eat. When I got back to my truck I notice a huge puddle of fuel had leaked out. The service manager brought the truck back and told me that I was missing a cap to the fuel regulator which is why I was leaking fuel. He said that it was missing prior to me bringing my truck in initially and did notice a fuel trail as I was driving away. Two problems with that is:1) why didnt they attempt to call me on my cellphone after noticing a possible fuel leak. 2) If I was missing a cap prior to bringing my truck in then I would had been leaking fuel way before then. His answer to that was that the cap must have fallen off and immediately clogged up with dirt which is why it did not leak before. Bull!!! Furthermore I asked the manager if they washed off the fuel that had leaked onto my engine and components and he said that they did but when checked myself the engine compartment was still saturated with fuel. And they also refused to clean up that puddle of fuel that was left in the parking lot. Dishonest service and plenty of excuses with a strong disregard to public and customer safety by their inaction.But hey what do you expect from a dealership that was raided by the FBI and had the owners son and many employees arrested for illegal distribution of prescription drugs.
Initial Business Response /(1000, 5, 2018/04/02) */
our customer did return and speak to our service manager. The situation was rectified and the customer left with his vehicle. thank you for sending this information from the customer. If the customer has anymore questions or concerns he was informed he could contact our service manager direct @775-829-3219