Initial Business Response / [redacted] (4000, 6, 2015/02/25) */ We've reviewed this complaint and have agreed to the refund as requested by Ms [redacted] Based on our conversations with Ms [redacted] we believe this issue is resolved
Initial Business Response /* (1000, 10, 2015/02/25) */
The concerns involving online reporting and fund availability have been addressed and are in the process of being established for Ms***I believe we have addressed and resolved all concerns at this point, but we are available in the event
that I missed anything
Initial Business Response /* (1000, 5, 2015/03/09) */
I spoke with *** this morning in reference to the complaint above*** was very pleasant and explained that she had already come to a resolution with a representative from our contract management staffI confirmed that we are honoring the
terms that where presented to her by our sales associate and apologized for any frustrationI believe this issue is resolved and *** has our contact information for any future concerns
Initial Business Response /* (1000, 5, 2014/11/14) */
This was a communication error on TransNational's partWe will be issuing a refund and no further charges will be made to any of these accounts
Initial Consumer Rebuttal /* (3000, 12, 2014/11/26) */
They are still taking money out of my
account without authorization even after I spoke to someone at Transnational saying they will stop taking money out of my account
Final Business Response /* (4000, 14, 2014/12/05) */
This was an error due to TransNational's timing and miscommunication - I believe this has now been resolved but we are available as needed for any further concerns
Initial Business Response /* (1000, 5, 2015/01/16) */
Our sales representative did commit to the terms as described and we have accommodated Mr***'s desired resolution
Initial Business Response /* (1000, 5, 2015/02/26) */
I spoke with *** and explained that we would honor her refund request as an exception because we are unable to verify the conversation/call recording in which she indicates she was told the term of her agreement had expiredI also explained
that as performing this refund is in conflict with the terms of the agreement and that all services were provided as indicated in the agreement that we would have to cover this fee out of our pocket and *** agreed to consider us for future processing needs in return for the courtesyI believe all concerns have been satisfied and *** has my contact information for any future questions or concerns
Initial Business Response /* (1000, 5, 2014/09/25) */
Spoke to ***, apologized for the confusion and lack of communication on our part, and explained that his account will be closed without any further charges or outstanding balances
Initial Business Response /* (1000, 5, 2015/01/06) */
Mr***'s account was closed on 9/29/due to an ACH Reject/NACHA violationThis means the account was closed as a result of fees rejecting that Mr*** owes for services rendered under the processing agreementThe account was closed
in breach of the terms of the processing agreementThese fees have since been written off - no further action will be taken at this time
Initial Business Response /* (4000, 6, 2015/02/25) */
We've reviewed this complaint and have agreed to the refund as requested by Ms. [redacted]. Based on our conversations with Ms. [redacted] we believe this issue is resolved.
Both of [redacted] requests outlined in his initial complaint were met in my response, copied here below. No further action will be taken at this time.Although TransNational acted in accordance with the processing regulations that govern the payments industry with respect to this transaction, and [redacted]’* actions violate the card processing agreement he signed, we are not comfortable with [redacted]’s business practices and will close this account without penalty. This does not serve as a waiver of any of [redacted] responsibilities under the processing agreement.
Initial Business Response / [redacted] (4000, 6, 2015/02/25) */ We've reviewed this complaint and have agreed to the refund as requested by Ms [redacted] Based on our conversations with Ms [redacted] we believe this issue is resolved
Initial Business Response /* (1000, 10, 2015/02/25) */
The concerns involving online reporting and fund availability have been addressed and are in the process of being established for Ms***I believe we have addressed and resolved all concerns at this point, but we are available in the event
that I missed anything
Initial Business Response /* (1000, 5, 2015/03/09) */
I spoke with *** this morning in reference to the complaint above*** was very pleasant and explained that she had already come to a resolution with a representative from our contract management staffI confirmed that we are honoring the
terms that where presented to her by our sales associate and apologized for any frustrationI believe this issue is resolved and *** has our contact information for any future concerns
Initial Business Response /* (1000, 5, 2014/11/14) */
This was a communication error on TransNational's partWe will be issuing a refund and no further charges will be made to any of these accounts
Initial Consumer Rebuttal /* (3000, 12, 2014/11/26) */
They are still taking money out of my
account without authorization even after I spoke to someone at Transnational saying they will stop taking money out of my account
Final Business Response /* (4000, 14, 2014/12/05) */
This was an error due to TransNational's timing and miscommunication - I believe this has now been resolved but we are available as needed for any further concerns
Initial Business Response /* (1000, 5, 2015/01/16) */
Our sales representative did commit to the terms as described and we have accommodated Mr***'s desired resolution
Initial Business Response /* (1000, 5, 2015/02/26) */
I spoke with *** and explained that we would honor her refund request as an exception because we are unable to verify the conversation/call recording in which she indicates she was told the term of her agreement had expiredI also explained
that as performing this refund is in conflict with the terms of the agreement and that all services were provided as indicated in the agreement that we would have to cover this fee out of our pocket and *** agreed to consider us for future processing needs in return for the courtesyI believe all concerns have been satisfied and *** has my contact information for any future questions or concerns
Initial Business Response /* (1000, 5, 2014/09/25) */
Spoke to ***, apologized for the confusion and lack of communication on our part, and explained that his account will be closed without any further charges or outstanding balances
Initial Business Response /* (1000, 5, 2015/01/06) */
Mr***'s account was closed on 9/29/due to an ACH Reject/NACHA violationThis means the account was closed as a result of fees rejecting that Mr*** owes for services rendered under the processing agreementThe account was closed
in breach of the terms of the processing agreementThese fees have since been written off - no further action will be taken at this time
Initial Business Response /* (4000, 6, 2015/02/25) */
We've reviewed this complaint and have agreed to the refund as requested by Ms. [redacted]. Based on our conversations with Ms. [redacted] we believe this issue is resolved.
Both of [redacted] requests outlined in his initial complaint were met in my response, copied here below. No further action will be taken at this time.Although TransNational acted in accordance with the processing regulations that govern the payments industry with respect to this transaction, and [redacted]’* actions violate the card processing agreement he signed, we are not comfortable with [redacted]’s business practices and will close this account without penalty. This does not serve as a waiver of any of [redacted] responsibilities under the processing agreement.