Dear [redacted] , Cosentino has received your warranty claim and BBB complaint regarding your Silestone countertops. Our Customer Service department has reviewed all the documentation provided and upon further review of the photos have determined that the crack was not caused by material defect... but by an external event such as shifting substrate, excessive force or thermal shock. Therefore, we regret to inform you that the warranty claim remains denied. Should you have any further questions, please feel free to contact us at [email protected] or 1-877-436-7482. Sincerely,Customer Service RepresentativeWarranty Department
Dear [redacted] , Cosentino has received your warranty claim and BBB complaint regarding your Silestone countertops. Our Customer Service department has reviewed all the documentation provided and upon further review of the photos have determined that the crack was not caused by material defect... but by an external event such as shifting substrate, excessive force or thermal shock. Therefore, we regret to inform you that the warranty claim remains denied. Should you have any further questions, please feel free to contact us at [email protected] or 1-877-436-7482. Sincerely,Customer Service RepresentativeWarranty Department